Terminal User Guide
Page 33
iWL250 User Guide
Copyright© 2019 Ingenico
Sales with Gratuity (Tip Mode)
Your terminal is not pre-configured to allow for Gratuities (i.e. tips). If you would like
the Gratuity mode enabled on your terminal please contact the terminal helpdesk.
You must ensure that this option is enabled on your acquirers
Merchant Account.
Gratuity mode would commonly be used within the leisure industry in order to allow
the customer to add a tip to the final amount before completing the transaction.
For sales with inserted cards, when Gratuity mode is enabled, your terminal will
prompt for the customer to enter a gratuity on the screen.
Alternatively your terminal can be configured to print an additional ticket for the
customer to fill in with any gratuity and the final transaction amount. If you wish your
terminal to be configured in this way please contact the terminal helpdesk.
For sales with swiped cards when gratuity mode is enabled in this manner, the
merchant copy will allow the customer to fill in with any gratuity and the final
transaction amount. This is unaffected by the method of entering the gratuity for
inserted cards.
If you wish, your terminal can be configured to allow the entry via the choosing of
set monetary values, set percentages or a combination of the two; contact the
helpdesk if you wish to enable tips in this manner
When gratuity mode is enabled, your terminal will only contact the acquirer for
authorisation after the final transaction amount (including any gratuities) is known.
For swiped cards this means that this is after the terminal has printed the merchant
copy for signature.
Due to the authorisation code being gained after the merchant copy is printed, the
authorisation code will not be shown. The authorisation codes are printed on the
transaction breakdown on the X and Z Balance reports.
If you wish, your terminal can be configured to print an additional receipt at the end
of the transaction which shows the authorisation code and the gratuity entered. If
you wish your terminal to be configured in this way please contact the terminal
helpdesk.
Split Bills
Your terminal is not pre-configured to allow for Split Bills. If you would like the Split
Bill functionality enabled on your terminal please contact the terminal Helpdesk.
