Terminal User Guide
Page 85
iWL250 User Guide
Copyright© 2019 Ingenico
is read when the confirmation tone is heard and all four lights are lit
steadily.
Screen Messages
During normal operation you may come across a number of screen messages.
Some indicate an error, whereas others offer information. Below is a list of some of
the messages that you may see on your terminal.
BAD MAC
The security password is mismatched between the
terminal and the acquirer, please contact the terminal
Helpdesk.
CALL AUTH
CENTRE
The transaction has been referred, call the authorisation
centre on the number provided on the screen or printed
on the receipt.
CANCELLED
The terminal is displaying confirmation that you have
cancelled the transaction.
DECLINED
The card, card issuer or acquirer has declined to
authorise the transaction, you should ask for another
means of payment.
BAD READ
The inserted card could not be read, check orientation of
the card and try again.
BAD SWIPE
The swiped card could not be read, check orientation of
the card and try again.
NOT ACCEPTED
The card presented is not configured for the selected
transaction type, you should ask for another means of
payment.
PROCESSING
ERROR
The selected operation is not allowed for the card
presented, or the card is faulty. You should ask for
another means of payment.
OPERATION NOT
ALLOWED
The selected operation has been disabled, is not allowed
for the card presented, or the card is faulty. You should
ask for another means of payment.
INVALID
TRANSACTION
The selected transaction type (e.g. Cashback) may not be
active on your merchant account; you should contact your
acquirer.
