Terminal User Guide
Page 42
iWL250 User Guide
Copyright© 2019 Ingenico
Reversals
If a mistake in a transaction is identified immediately after the transaction has been
completed, then the transaction can be completely reversed by selecting the
Reversal function within 30 seconds of the end of the transaction.
This function is particularly useful when the wrong transaction amount has been
entered, and the mistake is only noticed on the customer copy.
To perform a Reversal press the menu key twice, then choose REVERSAL.
If the 30 second timer has not expired then your terminal will perform the Reversal,
contacting the acquirer if necessary.
When a Reversal has been successfully performed the original transaction and the
Reversal will not appear on the customer’s bank statement.
The original transaction and the Reversal will appear on your Banking and X/Z
Balance reports. Reversals are recorded as the opposite of the original transaction:
if you reverse a Sale then the Reversal will be shown as a Refund; or if you reverse
a Refund then the Reversal will be shown as a Sale.
You have 30 seconds of the end of transaction to perform
reversal. Once that elapsed the transaction cannot be reversed.
Duplicate Receipts
Your terminal can produce a duplicate copy of the customer receipt for the last
completed transaction.
To print a duplicate ticket, press the menu key three times, then choose
DUPLICATE. All duplicate copies will have the word DUPLICATE printed at the top
of the receipt.
You can print a duplicate customer copy receipt quickly by
pressing the F1 key when your terminal is displaying the idle
screen.
