About this task
A trained ProtecTIER specialist might request that you generate a service report
detailing the status of your ProtecTIER system. Service report files can be attached
to a support ticket and sent to a trained ProtecTIER specialist. Service reports can
be generated for only one node at a time. You must be logged in as an
administrator (ptadmin) to perform this function.
Procedure
1.
From the Systems Management view, choose Reports > Create service report.
The Create service report window is displayed.
2.
From the Selected node: dropdown list, select a node for which to generate a
service report.
3.
Complete each of the input fields in the Backup application pane:
v
Host operating system
v
Backup application name
v
Backup application version
4.
In the Problem description pane, type a brief description describing the
problem.
5.
From the Filters pane, select a report profile from the Selected profile:
dropdown list. The following profile options are available:
ts760851
Figure 41. Create service report window
Chapter 16. Reporting
155
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