IBM TS7650G PROTECTIER DEDUPLICATION GATEWAY, User Manual

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Table 1. IBM Web sites for help, services, and information (continued)
Description Web address (URL)
Support for IBM System Storage
®
and
TotalStorage products
http://www.ibm.com/support
The IBM Support Portal page displays. Do
the following:
1. In the Product Lookup field, begin
typing
TS76
. As you type, a list of
matching products drops down below
the input field.
2. Select your product from the drop down
list. The product you select appears
below the Search field in the Search
supports and downloads
section. Items
specific to the product you selected
appear in the five areas below the Search
field. You can search for specific
information, or select one of the links in
the Downloads, Product support
content, Tools and resources, Featured
links,
or Common support links.
3. To view a list of available fixes for your
product, for example, click on
→
Downloads (drivers, firmware, PTFs).
Alternatively, you can use the Browse for a
product
link.
1. Click Browse for a product.
2. Expand ► System Storage.
3. Expand ► Tape systems.
4. Expand ► Tape virtualization. The page
shows a list of products.
5. Select your product from the list. The
product you select appears below the
Search field in the Search supports and
downloads
section.
Help and service
When you call for service, you must provide certain identifying information.
You can call 1 (800) IBM SERV (1-800-426-7378) for help and service if you are in
the U.S. or Canada. You must choose the software or hardware option when calling
for assistance.
Choose the software option if you are uncertain if the problem involves TS7650
software or TS7650 hardware. Choose the hardware option only if you are certain
the problem solely involves the TS7650 hardware.
When calling IBM for service regarding the TS7650, follow these guidelines for the
software and hardware options:
Software option
Identify the TS7650 as your product and supply your customer number as
proof of purchase. The customer number is a seven-digit numeric (0000000
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