IBM RS/6000 44P Series 270 User Manual Download Page 173

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4. Enter any requested passwords.

5. Follow any instructions to select a console.

Did the Diagnostics Operating Instructions display without any obvious display
problem?

Go to “Step 7” on page 151.

YES

Go to “Step 9” on page 152.

Step 17

The diagnostics did not find a hardware problem. If you still have a problem, contact
your software support center.

Chapter 8. Hardware Problem Determination

155

Summary of Contents for RS/6000 44P Series 270

Page 1: ...ser s Guide SA38 0559 01 Print Graphic between registration marks Book trim size is 7 3 8 x 9 inches Front Cover is 10pt Carolina stock or equivalent C1S coated one side Use Color Graphic cvtestd ps o...

Page 2: ......

Page 3: ...RS 6000 44P Series Model 170 User s Guide User s Guide SA38 0559 01 IBM...

Page 4: ...ppendix A Environmental Notices on page 161 and Appendix B Notices on page 163 International Business Machines Corporation 2000 All rights reserved Note to U S Government Users Documentation related t...

Page 5: ...nput Output Ports 2 Security Features 2 Front View 3 Rear View 4 Operator Panel 6 Chapter 2 Using the 44P Series Model 170 7 Starting the System Unit 7 Stopping the System Unit 7 Reading the Operator...

Page 6: ...Using the 12 24GB 4mm Tape Drive 30 Operating Recommendations 30 12 24 GB 4 mm Tape Cartridge Types 31 Tape Cartridge Compatibility 31 4 mm Tape Write Density Setting 31 Setting the Write Protect Tab...

Page 7: ...ration 63 Service Processor Reboot Restart Policy Controls 63 Processor Boot Time Deconfiguration CPU Repeat Gard 63 Processor Run Time Deconfiguration CPU Gard 64 Memory Boot Time Deconfiguration Mem...

Page 8: ...a Console Display 107 Identifying the Terminal Type to the Diagnostics Programs 107 Undefined Terminal Types 108 Resetting the Terminal 108 Running Standalone Diagnostics 108 Running Online Diagnosti...

Page 9: ...ode Level 126 Display or Change Bootlist 126 Display or Change Diagnostic Run Time Options 126 Display Previous Diagnostic Results 127 Display Resource Attributes 127 Display Service Hints 128 Display...

Page 10: ...ng the System Verification Procedure 145 Step 1 Considerations before Running This Procedure 145 Step 2 Loading the Diagnostics 145 Step 3 Running System Verification 146 Step 4 Additional System Veri...

Page 11: ...tional Printer Attributes 170 Appendix E Modem Configurations 171 Sample Modem Configuration Files 171 Configuration File Selection 171 Examples for Using the Generic Sample Modem Configuration Files...

Page 12: ...x 44P Series Model 170 User s Guide...

Page 13: ...to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that...

Page 14: ...s 1 laser products Elsewhere the drive is certified to conform to the requirements of the International Electrotechnical Commission IEC 825 1st edition 1984 and CENELEC EN 60 825 1991 for Class 1 lase...

Page 15: ...es or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish proc...

Page 16: ...xiv 44P Series Model 170 User s Guide...

Page 17: ...rocedured and a parts catalog v The RS 6000 44P Series Model 170 Service Guide order number SA38 0560 contains reference information maintenance analysis procedures MAPs error codes removal and replac...

Page 18: ...Other company product and service names may be trademarks or service marks of others xvi 44P Series Model 170 User s Guide...

Page 19: ...d service System Features Bus Architecture Six PCI slots are available v Two 64 bit PCI full size slots at 50 MHz can also run at 33MHz 3 3 volts v Four 32 bit PCI full size slots at 33 MHz 5 volts Mi...

Page 20: ...Keyboard v 101 102 or 106 key Enhanced Keyboard Mouse v 3 button Operator Panel v 32 character LED diagnostics display v Power and Reset buttons Input Output Ports v 25 pin Parallel v 9 pin Serial 2 v...

Page 21: ...t View 1 System Type and Model Number Identification Tag 2 CD ROM Drive 3 Optional Media Bay 4 Diskette Drive 5 Operator Panel 6 System Serial Number 1 2 3 4 5 6 Chapter 1 Introducing the 44P Model 17...

Page 22: ...onal security measure 6 Adapter Slots 6 For adding PCI adapters 7 Empty Slot This slot is not used 8 Ethernet Connector For attaching your computer to an Ethernet Twisted pair connection through a 10b...

Page 23: ...itizing tablet to your computer 16 Mouse Port For mouse connection 17 Keyboard Port For keyboard connection 18 10Base5 Ethernet Port For attaching your computer to an Ethernet thick connection or Ethe...

Page 24: ...Disk Drive Status LED Glows when system unit is reading from or writing to the disk drive 5 Operator Panel Display Displays current status of system unit startup or diagnostic information in the event...

Page 25: ...es on and the system starts a POST power on self test During POST progress codes display in the operator panel display 5 If the Power On LED does not come on and there is no indication of power when y...

Page 26: ...on and off 2 Reset Switch Function depends upon the operating system 3 Power On LED Glows when system unit is on 4 Hard Disk Drive Status LED Glows when system unit is reading from or writing to the...

Page 27: ...nd functions depend upon the application used v Numeric keypad is arranged like a calculator to help when typing numbers On all of the keyboards you can adjust the tilt position for typing comfort To...

Page 28: ...ion or choosing a command The precise function of your mouse depends on the software you are using The mouse has a cable that plugs into the mouse connector at the rear of the system unit Handling the...

Page 29: ...face v If you are using a paper pad inspect it for wear and replace it if necessary Cleaning the Mouse Use the following steps to clean the mMouse 1 Remove the retaining ring by turning it countercloc...

Page 30: ...Inch Diskette Drive The system unit has a 1 44 MB diskette drive installed vertically in the front The 1 44 MB diskette drive can format read and write diskettes compatible with the following diskette...

Page 31: ...write protect tab on the 3 5 inch diskette To locate the write protect tab turn the diskette over with the label facing down To prevent writing onto a diskette slide the write protect tab to open the...

Page 32: ...bes the features of the 32X SCSI 2 CD ROM Drive and provides instructions for handling the drive and CD ROM discs The CD ROM is a half high 5 25 8 bit single ended tray loading drive Its features incl...

Page 33: ...ff Drive is in standby mode with or without a disc loaded Blinking green Any of the following v Drive tray is inserted The light blinks while the drive completes the initialization checkout v Drive is...

Page 34: ...rface v Do not store or place the compact disc in direct sunlight v Do not use benzene thinners or other cleaners to clean the compact disc v Do not bend the compact disc Other Handling Considerations...

Page 35: ...tray slides out of the drive 2 Place the compact disc in the tray with the label facing up 3 Press the Load Unload button or gently push in the tray to close the tray Note Be sure that none of the ve...

Page 36: ...jack provides the connection for headphones using a 3 5 mm 1 8 stereo mini plug The volume control adjusts the audio output level for the headphones General Information for the 8mm Tape Drive The 8mm...

Page 37: ...des operating and error messages v Status lights that indicate When it is time to clean the tape drive When the tape is in motion When the drive is ready to accept tape motion commands Front View of t...

Page 38: ...itional Tape Cartridges on page 29 v Remove the tape cartridge from the tape drive when it is not in use and store the cartridge in the cartridge case v Do not open the door on the data tape cartridge...

Page 39: ...rite Read Write Read Write Read Write Read Write 20 0 GB Read Only Read Only Read Only Read Only Read Only Read Write Read Write Setting the Write Protect Tab on 8 mm Tape Cartridges Set the write pro...

Page 40: ...ent humidity environment or to a temperature change of 11 C or 20 F or more Place the cartridge with its container in the operating environment for as long as it has been away from the operating envir...

Page 41: ...status light The on and off combinations of the status lights indicate the current condition of the tape drive Each of the International Organization for Standards IOS symbols located next to a statu...

Page 42: ...a fault or an error condition occurs press the unload button for approximately 15 seconds to reset the drive If the disturbance light still flashes after the reset contact your service representative...

Page 43: ...oward you and the window side of the cartridge facing up 2 Slide the tape cartridge into the opening on the front of the 8 mm tape drive until the loading mechanism pulls the cartridge into the drive...

Page 44: ...dy status light goes off v The read write status light flashes during the unload operation v The read write status light goes off when the cartridge is ejected from the tape drive The time required fo...

Page 45: ...ng metal particle MP media and before using advanced metal evaporative AME tapes If you use MP media the LCD prompts you to clean the tape path by displaying the message MUST CLEAN More frequent clean...

Page 46: ...ls it into the drive 2 After you fully insert the 8 mm cleaning cartridge into the 8mm Tape Drive the following cleaning operations are automatically performed v The cleaning tape loads into the tape...

Page 47: ...v Saving and restoring system data files v Archiving important records v Distributing operating system software upgrades The drive conforms to the American National Standards Institute ANSI SCSI 2 st...

Page 48: ...ir use causes the 12 24GB 4mm Tape Drive to report an error v Remove the tape cartridge from the tape drive when it is not in use and store the cartridge in the cartridge case v Do not open the door o...

Page 49: ...r DDS 3 which meet the following European Computer Manufacturers Association ECMA standards v ECMA 139 3 81 Wide Magnetic Tape Cartridge for Information Interchange Helical Scan Recording DDS Format v...

Page 50: ...r device the erasure rating must be at least 3900 oersted Environmental Considerations for 12 24 GB 4 mm Data Cartridges This section describes operating and storage conditions including temperature r...

Page 51: ...s previously used outside the ranges specified in Environmental Considerations for 12 24 GB 4 mm Data Cartridges on page 32 for an extended period of time Exposure to the new environment deteriorates...

Page 52: ...low Off Off Off On A tape cartridge has been inserted and the 12 24GB 4mm Tape Drive is ready to receive commands from the system See note 2 below On Off Off On The tape is in motion and the 12 24GB 4...

Page 53: ...ite protect tab towards you and the window side of the cartridge facing up 2 Slide the tape cartridge into the opening on the front of the 12 24 GB 4 mm tape drive until the loading mechanism pulls th...

Page 54: ...e Tape Motion status light turns off when the cartridge is ejected from the tape drive The time required for a tape to rewind and unload is between 10 seconds and 1 5 minutes depending on the position...

Page 55: ...automatically detects an error and ejects the cleaning cartridge with the disturbance status light amber remaining on Before you load the cleaning cartridge make sure the power to the system unit is...

Page 56: ...onmental conditions within the system Any system failure which prevents the system from coming back to an operational state a fully functional AIX Operating System is reported by the Service Processor...

Page 57: ...functionally for a set of systems Prior to installing the Service Processor feature ensure that you have the latest levels of Service Processor microcode and system firmware You also need a properly c...

Page 58: ...nsmitted to the Control Workstation through the integrated Ethernet Once alerted to the system failure the Control Workstation initiates actions to prepare and send the service request A modem is requ...

Page 59: ...processor menus become available after 15 seconds For a summary of the service processor functions and the methods for invoking them see the table below Service Processor Functions Service Processor...

Page 60: ...revent loss of control in unstable power environments the service processor leaves the menu mode after five minutes of inactivity Return to the menus by pressing any key on the terminal local or remot...

Page 61: ...such as serial numbers part numbers and so on that were stored from the system boot prior to the one in progress now v Read Progress Indicators from Last System Boot Displays the boot progress indica...

Page 62: ...Menus The following menus are available to privileged users only The user must know the privileged access password if set to access these menus Main Menu At the top of the Main Menu is a listing cont...

Page 63: ...e Unless otherwise stated in the menu responses setings become effective when a menu is exited using option 98 or 99 Passwords Passwords can be any combination of up to eight alphanumeric characters Y...

Page 64: ...ually used by the system administrator or root user v Change General Access Password Set or change the general access password It provides limited access to service processor menus and is usually avai...

Page 65: ...out surveillance v Reset Service Processor Allows the user to reinitialize the service processor v Reprogram Service Processor Flash EPROM This is an automatic process Serial Port Snoop Setup Menu Thi...

Page 66: ...o make sure that the string is not common or trivial A mixed case string is recommended System Power Control Menu The menu is used to set power control options SYSTEM POWER CONTROL MENU 1 Enable Disab...

Page 67: ...raphics terminal while the system initialization indicators display on screen v Enabling the Service Mode Boot from Default List option Causes the system to automatically enter the Online Diagnostics...

Page 68: ...predetermined number of rings If the server is already on no action is taken In either case the telephone call is not answered The caller receives no feedback that the server is powered on The Ring In...

Page 69: ...latest boot started v Read Service Processor Error Logs Displays error conditions detected by the service processor The time stamp in this error log is Coordinated Universal Time CUT also known as Gr...

Page 70: ...revious Menu To change the configuration select the processor number 1 The user can manually configure or deconfigure any processor regardless of failure status through this Service Processor menu The...

Page 71: ...n configured and deconfigured Memory DIMMs that are not present are not listed A memory DIMM can be in any of the following four states Configured by system The memory DIMM is present and has not exce...

Page 72: ...Menu v Serial Port Selection Menu see Serial Port Selection Menu on page 55 v Serial Port Speed Setup Menu see Serial Port Selection Menu on page 55 v Telephone Number Setup Menu see Telephone Number...

Page 73: ...em_z0_sp 9 modem_m0_sp 10 modem_m1_sp 30 Save configuration to NVRAM and Configure modem 98 Return to Previous Menu Serial Port Selection Menu This menu allows you to enable and or disable the call in...

Page 74: ...r System Telephone Number Currently Unassigned 98 Return to Previous Menu 1 v Service Center Telephone Number is the number of the service center computer The service center usually includes a compute...

Page 75: ...represents the PIN The length of these pauses is set in modem register S8 The default is usually 1 or 2 seconds each v Customer Voice Telephone Number is the telephone number of a phone near the serv...

Page 76: ...Remote timeout and Remote latency are functions of your service provider s catcher computer Either use the defaults or contact your service provider for arecommended settings v Number of retries is t...

Page 77: ...rating system parameter Automatically Restart Reboot After a System Crash This parameter may or may not be defined depending on the operating system or its version and level If the operating system au...

Page 78: ...or default 2 AIX default Service Processor Functions This section provides detailed information about the service processor functions The 44P Series Model 170 supports the functions listed in the foll...

Page 79: ...ure OS Termination Surveillance failure Critical EPOW reporting Checkstop Machine check Identify system by name Call In Power on via ring indicate Password security check Console mirroring Quick disco...

Page 80: ...me after shutting down The timer is battery operated so power interruptions occurring while the server is off do not affect its accuracy Refer to the AIX shutdown t command for details on setting the...

Page 81: ...stops due to a hardware or software induced failure the service processor can initiate a reboot restart process based on the settings in the Service Processor Reboot Restart Policy Setup Menu and the...

Page 82: ...verable error for a processor reaches a predefined threshold the firmware notifies the AIX operating system The AIX operating system migrates all software processes and interrupts to another processor...

Page 83: ...artbeats during system boot for 7 minutes it cycles the system power to attempt a reboot The maximum number of retries is set from the service processor menus If the fail condition repeats the service...

Page 84: ...System firmware surveillance failure v Operating system surveillance failure if supported by the operating system v Critical environmental failures v Restarts To enable the call out feature do the fol...

Page 85: ...ote user 4 The local user selects the option to enable console mirroring The service processor immediately begins mirroring service processor menus Note To disconnect quickly press Ctrl D on either co...

Page 86: ...error conditions detected by the service processor Error Log 19991118165344 1 4B276851 CPU BIST fail detected FRUs to replace P1 C1 Press C to clear error log any other key to continue The time stamp...

Page 87: ...0x31 0x2D 0x58 0x31 0x00 Press Return to Continue Service Processor Operational Phases This section provides a high level flow of the phases of the service processor Pre Standby Phase This phase is en...

Page 88: ...m if installed so that incoming calls can be received or outgoing calls can be placed v Dial In Monitor incoming phone line to answer calls prompt for a password verify the password and remotely displ...

Page 89: ...onitors voltages temperatures and fan speeds on some servers v Responding to System Processor Commands The service processor responds to any command issued by the system processor v Run Time Surveilla...

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Page 91: ...of the initial logo screen Note the version number processor upgrades may require a specified version of firmware to be installed in your system unit Update System Firmware is an option under the Uti...

Page 92: ...ables you to view your system setup Go to Config on page 75 Multiboot Enables you to set and view the default operating system modify the boot sequence access the Open Firmware command prompt and work...

Page 93: ...ou to the previous screen To select an icon move the cursor with the arrow keys to choose which icon is highlighted then press the Enter key You can also select an icon by clicking on it with your lef...

Page 94: ...various options regarding the operating system and boot devices Memory Card slot 1 Module Slot 2 size 128MB Memory Card slot 1 Module Slot 1 size 128MB Device Name PowerPC POWER3 375 MHz PowerPC POWE...

Page 95: ...message saying that no operating system is installed then the system information in nonvolatile storage may have been lost This situation can occur if the battery has been removed To correct this situ...

Page 96: ...ck to the default values click on Default If you change your startup sequence you must be extremely careful when performing write operations for example copying saving or formatting You can accidental...

Page 97: ...assword Enables you to set password protection for turning on the system unit and for using system administration tools Go to Password on page 80 Spin Delay Enables you to change the spin up delay for...

Page 98: ...change the addresses IDs of the SCSI controllers attached to your system unit Go to SCSI ID on page 91 Firmware Update Allows you to update the system firmware program Go to Firmware Update on page 9...

Page 99: ...er On Access password is not set then the Power On Access status icon is shown in the unlocked position as shown in the screen above When you select the Set icon a screen with eight empty boxes displa...

Page 100: ...an erase the password by shutting down the system unit and removing the battery for at least 30 seconds A password becomes effective only after the system is turned off and back on again Remote Mode T...

Page 101: ...ivileged Access Password The privileged access password protects against the unauthorized starting of the system programs Select the Set icon to set and verify the privileged access password When you...

Page 102: ...cess status icon flashes and changes to the unlock position to indicate that the privileged access not set Note After you have entered and verified the password the privileged access password icon fla...

Page 103: ...measured in seconds The default is two seconds After you have entered the new Spin up delay values use the arrow keys to highlight the Save icon and press Enter ErrorLog Selecting this icon displays t...

Page 104: ...hows the first and last errors RIPL Selecting the Remote Initial Program Load RIPL icon gives you access to the following selections Clear System Error Log Exit 2 No entry 1 96 01 29 00 51 32 12345678...

Page 105: ...Set Address The Set Address icon allows you to define addresses from which your system unit can receive RIPL code Set Address Exit Ping Config Chapter 4 System Management Services 87...

Page 106: ...gateway IP address to 0 0 0 0 To change an address press the backspace key on the highlighted address until the old address is completely deleted Then enter the new address Ping The Ping icon allows...

Page 107: ...new address Selecting the Ping icon displays a screen in which you select the communications token Ring or Ethernet to be used to send test transmissions Client Addr Ping Setup Exit 000 000 000 000 00...

Page 108: ...g icon allows you to configure network adapters which require setup Selecting the Config icon causes a list of the adapters requiring configuration to display To use this screen do the following 1 Use...

Page 109: ...row keys then use the spacebar to scroll through available IDs After you have entered the new address use the left or right arrow keys or mouse to highlight the Save icon and press Enter At any time i...

Page 110: ...cs Service Aid under AIX To obtain firmware updates as well as update instructions see the following Web address http www rs6000 ibm com support micro If you are not able to obtain firmware updates or...

Page 111: ...ered To recover a damaged system firmware do the following 1 Create a firmware recovery diskette This must be a 3 5 high density 1 44 MB diskette that has been formatted for DOS 2 Obtain the system fi...

Page 112: ...t based System Management Services starts the following screen displays Note The version of firmware currently installed in your system unit is displayed at the top of each screen in the text based Sy...

Page 113: ...POWER3 375 MHz L2 Cache 4096K Power PC POWER3 375 MHz L2 Cache 4096K Memory Memory card slot 1 module slot 1 size 128MB Memory card slot 1 module slot 2 size 128MB Service Processor Tablet Port LPT a...

Page 114: ...e device for an operating system to install and if supported by the operating system in that device the name of the operating system displays Boot Device Provides a list of devices that can be selecte...

Page 115: ...performing write operations for example copying saving or formatting You can accidentally overwrite data or programs if you select the wrong drive Configure Nth Boot Device In the description below Nt...

Page 116: ...es you to select from the following system management tools Set Password and Unattended Start Mode Entering this selection permits access to the following options Configure Nth Boot Device Device Curr...

Page 117: ...removing the battery A password becomes effective only after the system is turned off and back on again Unattended Start Mode Note Unlike other systems unattended start mode is not automatically disab...

Page 118: ...IX error logs have more information available and can time stamp with your local time Remote Initial Program Load Setup This option allows you to enable and set up the remote startup capability of you...

Page 119: ...ork adapters that require setup A screen similar to the following displays Selecting an adapter on this screen displays configuration menus for that adapter IP Parameters 1 Client IP Address 000 000 0...

Page 120: ...s with the network Select Ping from the Network Parameters Menu to test a connection to a remote system unit After selecting the Ping Option you must choose which adapter communicates with the remote...

Page 121: ...n screen To update system and service processor firmware use Diagnostics Service Aid under AIX To obtain firmware updates as well as update instructions see the following Web address http www rs6000 i...

Page 122: ...stem unit does not restart after the firmware update contact your authorized reseller or marketing representative Firmware Recovery For instructions on firmware recovery go to Firmware Recovery on pag...

Page 123: ...nguages other than English To enter the Open Firmware command line you must press the F8 key after the keyboard icon displays during startup If you have pressed the F8 key the Open Firmware command li...

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Page 125: ...the disk drive v When you run Online Diagnostics device support for some devices might not have been installed If this is the case that device does not appear in the resource list v When you run Stan...

Page 126: ...e mode or after the diagnostics program has terminated Online concurrent mode The disc must be ejected before the system attempts to load the diagnostic programs again v The CD ROM drive from which di...

Page 127: ...D General Attributes Required When Using a TTY Terminal on page 167 Use the attribute descriptions listed there to determine the settings for your terminal Online Diagnostics Modes The Online diagnost...

Page 128: ...des a way to run Online diagnostics on some of the system resources while the system is running normal activity Because the system is running in normal operation some of the resources cannot be tested...

Page 129: ...l activity on the AIX operating system be stopped so the Online diagnostics have most of the resources available to check All of the system resources except the SCSI adapters memory processor and the...

Page 130: ...t be tested by the Standalone Diagnostics Running the Standalone Diagnostics To run Standalone Diagnostics in service mode use the following steps 1 Stop all programs including the AIX operating syste...

Page 131: ...ented showing all resources supported by the task You can use a fast path method to perform a task by using the diag command and the T flag The fast path tasks are as follows v Certify certifies media...

Page 132: ...ibre Channel RAID Service Aids v Flash SK NET FDDI Firmware v Format Media v Generic Microcode Download v Local Area Network Analyzer v Log Repair Action v Periodic Diagnostics v PCI RAID Physical Dis...

Page 133: ...d the associated service actions Entries that do not require any service actions are ignored Backup and Restore Media This service aid allows verification of backup media and devices It presents a men...

Page 134: ...ription I Physical Disk channel ID for example 27 A All disks Change Hardware Vital Product Data Use this service aid to display the Display Alter VPD Selection Menu The menu lists all resources insta...

Page 135: ...Number of Reboot Attempts Enter a number that is 0 or greater Note A value of 0 indicates do not attempt to reboot to a crashed system This number is the maximum number of consecutive attempts to rebo...

Page 136: ...enance support Use this service aid to display and change the following settings for the Remote Maintenance Policy Note Some of the following settings may not be displayed by this service aid v Config...

Page 137: ...ter representatives need this number to make direct contact with your system for problem investigation This is also referred to as the Call in phone number v Customer Account Number This number is ava...

Page 138: ...change the following settings for the Ring Indicate Power On Policy Note Some of the following settings may not be displayed by this service aid v Power On Via Ring Indicate on off v Number of Rings u...

Page 139: ...ed for NVRAM and then loaded into NVRAM Refer to the Service Processor Installation and User s Guide for more information Call In Out Setup This selection allows the user to display and change the NVR...

Page 140: ...tempts is exceeded the system calls out if that function has been enabled When the reboot process completes successfully the reboot attempts count is reset to 0 and a restart begins The term restart w...

Page 141: ...anges made to the settings in this menu are to take place immediately Otherwise the changes take effect beginning with the next system boot You can access this service aid directly from the AIX comman...

Page 142: ...if an unrecoverable read error is detected To help prevent possible problems with the new drive the service aid aborts if the number of bad blocks being reassigned reaches a threshold This service ai...

Page 143: ...evices on the system Display Hardware Error Report This service aid uses the errpt command to provide a tool for viewing the hardware error log The Display Error Summary and Display Error Detail selec...

Page 144: ...et Note The run time options are used only when selecting the Run Diagnostic task The run time options are v Display Diagnostic Mode Selection Menus This option allows the user to enable displaying TH...

Page 145: ...Previous Diagnostic Results option is selected the user can view up to 25 no trouble found NTF and service request number SRN results This service aid displays Diagnostic Event Log information which c...

Page 146: ...rmal The sensor reading is within the normal operating range v Critical High The sensor reading indicates a serious problem with the device Run diagnostics on sysplanar0 to determine what repair actio...

Page 147: ...ken to query i index Specifies the sensor index to query v Indicates to return the sensor measured value The sensor status is returned by default Examples 1 Display a list of the environmental sensors...

Page 148: ...t block microcode default to functional microcode D Microcode is on diskette default to etc microcode directory P Download the previous level of microcode default to latest level Download Microcode to...

Page 149: ...as spares You can run this task from the AIX command line The syntax of the fastpath command is as follows diag T certify Format Physical Disk This selection formats a selected disk drive You can run...

Page 150: ...bad blocks that are encountered v Hardfile Erase Disk This option can be used to overwrite remove all data currently stored in user accessible blocks of the disk The Erase Disk option writes one or mo...

Page 151: ...een the saved data and the newly obtained data then all sectors on this drive cannot be overwritten The new bad blocks are not overwritten 7 If the bad block list is the same continue running the serv...

Page 152: ...executing a generic script from a diskette The intended purpose for this generic script is to load microcode to a supported resource This script can run whatever program is required to download the m...

Page 153: ...action is logged for each selected resource Periodic Diagnostics This selection provides a tool for configuring periodic diagnostics and automatic error log analysis You can select a hardware resourc...

Page 154: ...n Diagnostics task invokes the Resource Selection List menu When the commit key is pressed diagnostics are run on all selected resources The procedures for running the diagnostics depend on the state...

Page 155: ...x where x is a number for the exerciser Multiple exercisers can be active The memory exerciser requests as many memory buffers as possible from AIX The exerciser then fills the memory buffers with spe...

Page 156: ...data spconfig file v Restore Service Processor Configuration This selection restores all of the settings for the Ring Indicate Power On and the Service Processor from the etc lpp diagnostics data spco...

Page 157: ...by pressing the Enter key The service aid then indicates the status of the transmission When the transmission is completed the results of the transmission display Notes 1 A Check Condition can be retu...

Page 158: ...is used when the log sense data is written on the diskette The service aid prompts for a file name when the log sense data is to be copied to a file This service aid can be run directly from the AIX c...

Page 159: ...his task Update System or Service Processor Flash This selection updates the system or service processor flash for CHRP system units Further update and recovery instructions may be provided with the u...

Page 160: ...sh for RSPC systems The user provides a valid binary image either on diskette or from a qualified path name The diskettes can be in DOS or in a backup format The flash update image is copied to the va...

Page 161: ...ocode Download Usage diag c d deviceName T download l ChId D P Flag Description l Physical disk channel ID for example 27 D Microcode is on diskette default to etc microcode directory P Download the p...

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Page 163: ...hould be run See the operator manual for your type of ASCII terminal to find the key sequences you need to respond to the diagnostics v If you need more information about diagnostics see Chapter 5 Usi...

Page 164: ...es option on the Function Selection menu If you want to do a more complete checkout including the use of wrap plugs select the Advanced Diagnostics option on the Function Selection menu The advanced d...

Page 165: ...nd then follow the displayed instructions to shut down the system 2 If you changed any attributes on your ASCII terminal to run the diagnostics change the settings back to normal 3 This completes the...

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Page 167: ...re needed to restore the system to correct operation Step 1 Considerations before Running This Procedure Note See the operator manual for your ASCII terminal to find the key sequences you need to resp...

Page 168: ...ut down your system 1 At the system prompt stop the operating system using the appropriate command for your operating system 2 After the operating system is stopped power off the system unit 3 Go to S...

Page 169: ...YES Go to Step 9 on page 152 Step 7 Starting at the top of the following table find your symptom and follow the instructions given in the Action column Symptom Action Display problem Go to Step 8 All...

Page 170: ...rd Identify by the Japanese characters Record error code M0KBD003 and report the problem to the service organization ASCII terminal keyboard This applies to all attached terminals Go to the problem de...

Page 171: ...p 12 If you get an SRN record it and go to Step 14 on page 154 If you do not get an SRN go to Step 17 on page 155 The system does not respond to selecting diagnostics Go to Step 10 on page 152 Step 12...

Page 172: ...e organization 3 STOP You have completed these procedures Step 15 When you are loading the Stand alone Diagnostics the attributes for the terminal must be set to match the defaults of the diagnostic p...

Page 173: ...ics Operating Instructions display without any obvious display problem NO Go to Step 7 on page 151 YES Go to Step 9 on page 152 Step 17 The diagnostics did not find a hardware problem If you still hav...

Page 174: ...2 Are the Online Diagnostics installed on this system NO Go to Step 4 on page 157 YES Go to Step 3 Step 3 This step attempts to load Online Diagnostics in service mode 1 Turn the power to off 2 Turn t...

Page 175: ...ble to the outlet Check the circuit breakers and check for power at the outlet Ensure the room temperature is within 60 90 F If you do not find a problem record error code M0PS0000 and report the prob...

Page 176: ...o indicate a Service Mode boot of diagnostic programs If this was the case start over at the beginning of this step If you are sure you pressed the correct key in a timely manner go to Step 7 The syst...

Page 177: ...usly and a beep was heard from the system unit Record error code M0MEM001 and report the problem to the service organization The system stops and the message STARTING SOFTWARE PLEASE WAIT is displayed...

Page 178: ...02 and report the problem to the service organization Kanji keyboard Identify by the Japanese characters Record error code M0KBD003 and report the problem to the service organization ASCII terminal ke...

Page 179: ...hed a collection process for reuse recycling or proper disposal of used sealed lead acid nickel cadmium and nickel metal hydride batteries and battery packs from IBM equipment For information on prope...

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Page 181: ...untry where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES O...

Page 182: ...164 44P Series Model 170 User s Guide...

Page 183: ...he firmware Julian date 2 Also in the example above if the current version of system firmware is SPH00056 the last five characters of the ROM Level represent a date in a yyddd format where yy is the l...

Page 184: ...166 44P Series Model 170 User s Guide...

Page 185: ...escriptions with those of your terminal and set your attributes accordingly Generated Code Set ASCII Screen Normal Normal Uses the EIA 232 interface protocol Row and Column 24 x 80 24 x 80 Uses the EI...

Page 186: ...the Trace key is pressed Additional Communication Attributes The following communication attributes are for the 3151 3161 and 3164 terminals Communication Setup Attributes 3151 11 31 41 Settings 3151...

Page 187: ...erminal waits for 100 ms for the system unit to respond Additional Keyboard Attributes The following keyboard attributes are for the keyboard attached to the 3151 3161 and 3164 terminals Keyboard Setu...

Page 188: ...1 3164 Settings Description Line speed 9600 9600 9600 Uses 19200 or 9600 bps bits per second line speed to communicate with the system unit Word length bits 8 8 8 Selects eight bits as a data word len...

Page 189: ...p modem_m1 cfg modem_m1 sp The sample modem configuration files are located in the usr share modems subdirectory if your server is using AIX A listing of each file is included at the end of this appen...

Page 190: ...dem Configuration Files on page 173 Go to step 7 If No go to step 6 6 Does your modem respond to v AT F reset command OR v AT Fn reset commands where n can be 0 1 and so on If AT F configuration file...

Page 191: ...Customizing the Modem Configuration Files You can create your own modem configuration files or modify the samples provided After you customize your modem configuration files you must access them throu...

Page 192: ...oopback Test Enabled 10 Up Dial Up Line Enabled 11 Up AT Responses Enabled Extended Responses Disabled 12 Down Asynchronous Operation 13 Up 28 8KB Line Speed 14 Up 15 Up CD and DSR Normal Functions 16...

Page 193: ...covery Procedures Situations such as line noises and power surges can sometimes cause your modem to enter an undefined state When it is being used for dial in dial out or ring indicate power on your m...

Page 194: ...er s modem See your modem manual for this information The Dn command appears in three places each in three of the sample modem configuration files v modem_f cfg v modem_f0 cfg v modem_f1 cfg 2 Will th...

Page 195: ...tion traffic will be sent to any serial device attached to that port As a result that serial device s connection and function could be affected These impacts may make that port unattractive for device...

Page 196: ...Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful done connect send ATDT N r Tone dialing command...

Page 197: ...r Reset to factory defaults ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0T r Limit re...

Page 198: ...number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add others as required 7 busy 6 no dial tone 4 error 3...

Page 199: ...ore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page sen...

Page 200: ...ontract with IBM Corp If the modem has configuration switches they should be set to the factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code Inserts delay in dialing command...

Page 201: ...2 Separate from previous data send Assure command mode delay 2 Allow mode switching delay send ATH0T r Set modem switch hook down i e hang up ignore 0 r or OK r timeout 2 Ignore modem response send AT...

Page 202: ...rror Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Sample File modem_f0 cfg COMPONENT_NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP F0 FUNCTIONS Modem configurati...

Page 203: ...y 6 no dial tone 4 error 3 no carrier 2 ring 0 OK PROGRAMMING NOTE No blanks between double quote marks condout send AT F0Q0T r Reset modem Select profile 0 ignore 0 r or OK r n timeout 2 Ignore modem...

Page 204: ...uccessful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1...

Page 205: ...closure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 AT Attenti...

Page 206: ...revious command Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r busy 7 r timeout 60 done disconnect delay 2 Separate from previous data send Assure command mode...

Page 207: ...nfirm successful command done ripo send AT F1Q0T r Reset modem Select profile 1 ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout...

Page 208: ...190 44P Series Model 170 User s Guide...

Page 209: ...lone diagnostics 112 TTY terminal attributes 167 disconnecting cables xi disk drive activity LED 6 8 display alter bootlist 126 E electrical safety xi electrical xi laser compliance statement xii EPRO...

Page 210: ...7 privileged access password changing 46 privileged user menus 44 problem determination using the stand alone or online diagnostics 149 156 when unable to load diagnostics 156 product disposal 161 pro...

Page 211: ...ocessor procedures 71 service processor 42 operational phases 69 service processor call in security 62 service processor feature using 38 service processor menu inactivity 42 service processor menus a...

Page 212: ...verification procedure 145 using service director feature 38 using service processor feature 38 using the 12 24GB 4mm Tape Drive 30 using the 3 5 inch diskette drive 12 using the 8mm Tape Drive 23 us...

Page 213: ...mation in this book is Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h...

Page 214: ...ld and Tape Information Development Department H6DS 9561 11400 Burnet Road Austin TX 78758 3493 Cut or Fold Along Line Cut or Fold Along Line BUSINESS REPLY MAIL NO POSTAGE NECESSARY IF MAILED IN THE...

Page 215: ......

Page 216: ...IBMR Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber October 2000 SA38 0559 01...

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