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Symptom

Action

Paper selected from wrong source

When mismatches occur between size and source (for example, a job
specifies a specific tray and a specific paper size, but the requested tray
does not contain the requested paper size), the printer attempts to satisfy
the size request first. If no tray contains the requested size, a message
may indicate the last tray the printer checked.

Note that the job value (set using the printer driver or the application) will
override the panel setting.

Pages lost after clearing paper jam

Set JAMRECOVERY to ON in the Configuration Menu or using the printer
driver. (The driver setting overrides the menu setting.) See
“Configuration (Config) Menu” on page 81. Note that this will decrease
performance.

Printing is too slow

Consider setting JAMRECOVERY to OFF in the Configuration Menu or
using the printer driver. (The driver setting overrides the menu setting.)
See “Configuration (Config) Menu” on page 81.

If you have installed extra memory, make sure the printer recognizes it.
Print a configuration page (see “Printing the Printer Configuration Page”
on page 13). Under “Installed Options” look for TOTAL MEMORY. If the
printer does not recognize all of the memory you have installed, remove
and reseat the memory SIMM. If reseating the memory SIMM does not
correct the problem, replace it.

Added paper and the printer does
not work

You have added or changed paper and now the printer will not print.

Responses:

1. Open and close the printer tray and make sure it is positioned

correctly.

2. Make sure that paper is loaded correctly with paper under the

retaining clips and plastic tabs. See Chapter 3, “Paper Handling” on
page 21 for instructions on loading paper.

Printer prints wrong font

You started a print job and the font you see is not what you want.

Responses:

1. If you are printing IPDS jobs, see if you have turned on font

substitution (FONT SUB is set to ON on the IPDS Menu). See “IPDS
Menu” on page 104.

2. Print a list of fonts for the type of data you are printing. See “Printing

a List of PCL5e Fonts” on page 17, “Printing a List of PostScript
Fonts” on page 17, or “Printing a List of IPDS Resident Fonts” on
page 17.

Note: To print PostScript, the PostScript SIMM must be installed.
To print IPDS, the IPDS SIMM must be installed.

3. The problem may also be with the software; check to see that you

have loaded the correct fonts.

Duplex setting is ignored

The DUPLEX setting on the Paper Menu is the printer default. Your
application or driver settings override this default. Make sure that the
application, driver, or both (if necessary), specify the correct duplex
setting.

Appendix A. Troubleshooting

185

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Summary of Contents for 17 S544-5343-03

Page 1: ...IBM Network Printer 17 IBM User s Guide S544 5343 03 ...

Page 2: ......

Page 3: ...IBM Network Printer 17 IBM User s Guide S544 5343 03 ...

Page 4: ...ts for IBM publications should be made to your IBM representative or to the IBM branch office serving your locality If you request publications from the address given below your order will be delayed because publications are not stocked there A Reader s Comment Form is provided at the back of this publication You may also send comments by fax to 1 800 524 1519 by e mail to print_pubs vnet ibm com ...

Page 5: ...v Safety Precautions xiv Electrical Safety xiv Laser Safety xv About This Book xvii Conventions Used xvii Related Publications xvii Chapter 1 About Your Printer 1 Standard Features 1 Optional Features 2 Printer Drivers 2 Technical Support 3 Ordering Supplies 3 Memory Requirements 3 Using Network Printer Manager Utility 5 Obtaining Network Printer Manager Utility 5 Using Network Printer Resource Ut...

Page 6: ...ing Paper into the 500 Sheet Paper Trays Tray 2 Tray 3 36 Loading Envelopes into the Envelope Feeder 40 Using the Mailbox 44 Removing Prints From a Bin 44 Enabling Mailbox Bin Passwords 47 Disabling Mailbox Bin Passwords 49 Changing Mailbox Bin Passwords 51 Using the Paper Menu 53 Selecting The Default Input Tray 53 Selecting The Default Output Bin 53 Defining the Auxiliary Tray Paper Size 54 Defi...

Page 7: ...MM and Hard Drive Options 128 Removing the Controller Card 129 Installing a SIMM 130 Installing a Hard Drive 132 Reinstalling the Controller Card 134 The Network Interface Card 135 Installing a Network Interface Card 136 The Duplex Unit Option 140 Installing the Duplex Unit 140 Removing the Duplex Unit 142 The 500 Sheet Paper Tray Option Tray 2 Tray 3 144 Preparing the Printer 145 Stacking Two 500...

Page 8: ...e Specifications 204 Repackaging the Printer 205 Repair Inventory Worksheet 211 Customer Information 211 Inventory Checklist 211 Appendix D Print Quality Problems 213 Print Is Too Light 213 Toner Spots on the Print 213 Repetitive Marks on the Print 214 Random Deletions or Light Areas on the Print 214 Vertical Marks on the Print 215 Vertical Bands of Deletions or Light Areas on the Print 215 Entire...

Page 9: ...BM calculates the expiration of the warranty period from the Machine s Date of Installation The date on your receipt is the Date of Installation unless IBM or your re seller informs you otherwise During the warranty period IBM or your re seller will provide warranty service under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machin...

Page 10: ... to 1 Obtain authorization from the owner for example your lessor to have IBM or your re seller service a Machine that you do not own 2 Where applicable before service is provided a Follow the problem determination problem analysis and service request procedures that IBM or your re seller provide b Secure all programs data and funds contained in a Machine c Inform IBM or your re seller of changes ...

Page 11: ... such instance regardless of the basis on which you are entitled to claim damages IBM is liable only for 1 bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual loss or damage up to the greater of 100 000 or the charge for the Machine that is the subject of the claim Under no circumstances is IBM liable for any of the followin...

Page 12: ...x Network Printer 17 User s Guide ...

Page 13: ...ay vary significantly Users of this document should verify the applicable data in their specific environment Therefore such data does not constitute a performance guarantee or warranty IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing t...

Page 14: ... provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause...

Page 15: ...mpatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards EU Conformity Statement This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 European standard EN 55022 The limits...

Page 16: ... Listing of a product by a national testing laboratory indicates that the product is designed and manufactured in accordance with national requirements intended to minimize safety hazards IBM equipment meets a very high standard of safety in design and manufacture Remember however that this product operates under conditions of high electrical potentials and heat generation both of which are functi...

Page 17: ...g and scanning safeguards to ensure that laser radiation is inaccessible or within Class 1 limits There are various tool operated machine covers that should be moved removed or replaced only by trained service personnel There are no operator controls or adjustments associated with the laser No operator maintenance is required to keep the product in compliance as a Class 1 Laser Product No adjustme...

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Page 19: ... to set up the Network Printer 17 IBM Network Printers Ethernet and Token Ring Configuration Guide G544 5240 describes how to configure the Ethernet and token ring network interface cards this book is included with the cards IBM Network Printers Twinax Coax Configuration Guide G544 5241 describes how to configure the twinax and coax network interface cards this book is included with the cards IBM ...

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Page 21: ...eatures such as an envelope feeder and one or two 500 sheet paper trays The following illustration shows the Network Printer 17 with some of the optional features installed Standard Features Standard features of the printer include Printing speed of up to 17 pages per minute Resolution of 600 dots per inch dpi PCL5e support 4MB of memory Parallel interface IEEE 1284 250 sheet paper tray 100 sheet ...

Page 22: ... PCL5e printer drivers for the following systems Windows 3 1 Windows 3 11 Windows for Workgroups 3 11 Win OS 2 Windows 95 Windows NT 3 51 Windows NT 4 0 OS 2 2 11 OS 2 Warp AIX 3 2 5 AIX 4 1 Notes 1 For your printer driver to work effectively you must indicate to your printer driver what features are installed on your printer for example what trays are installed and how much memory is installed Th...

Page 23: ...Supplies In other countries contact your point of purchase for information about where to order supplies In Europe you can call IBM Supplies Fulfillment Operations at 31 43 350 2756 or at the following numbers Denmark 80015534 Finland 08001 13110 France 05 905871 Germany 0130 818005 Italy 1 678 78349 Norway 800 11389 Sweden 020 794270 United Kingdom 0800 968679 Memory Requirements Table 1 on page ...

Page 24: ... if the PostScript SIMM is installed Table 1 Memory Requirements Requirement Simplex Duplex Base configuration only PAGEPROT AUTO 4MB 4MB PAGEPROT AUTO legal size paper 4MB 8MB PAGEPROT ON letter size paper 8MB 8MB PAGEPROT ON legal size paper 8MB 12MB Context Saving 12MB 16MB Base configuration with PostScript PAGEPROT AUTO 4MB 4MB PAGEPROT AUTO legal size paper 4MB 8MB PAGEPROT ON letter size pa...

Page 25: ...pdates 3 Use the menu selections to find the Network Printer Manager Utility version or update you want Using Network Printer Resource Utility The Network Printer Resource Utility NPRU is a utility that enables administrators to download fonts and overlays PCL macros and PostScript overlays to the printer Using NPRU the network administrator can select PCL Intellifonts TrueType fonts PostScript Ty...

Page 26: ...btaining Adobe Acrobat Portable Data Files This manual is available in Adobe Acrobat Portable Data File PDF format for online viewing and printing To obtain this manual in PDF format 1 Access the IBM Printing Systems Company Home Page at http www can ibm com ibmprinters 2 Select Printer Drivers Product Updates 3 Use the menu selections to find the document you want 6 Network Printer 17 User s Guid...

Page 27: ...ights on page 8 For information about the most common messages you will see in the message display area see Common Messages on page 9 For a complete listing see Appendix B Printer Messages on page 191 For information about operator panel keys see Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 For an overview of some of the most common operator panel tasks see Other Operat...

Page 28: ...resume printing after thirty seconds For more information see the description of the AUTOCONTINU item under Configuration Config Menu on page 81 Off the printer is operating normally Page Eject On a page or partial page is stored in memory If you are printing a PCL5e job you can press the Page Eject key to print the page The Page Eject key has no effect on PostScript or IPDS jobs Blinking the prin...

Page 29: ...ing Response None required OFFLINE The printer is offline and cannot receive print jobs Response To receive printing jobs press the Online key PCL PARALLEL The printer is online and receiving data for a PCL5e print job through the parallel port Response None required PS PARALLEL The printer is online and receiving data for a PostScript print job through the parallel port Response None required 02 ...

Page 30: ... printer prints the page even if it is not complete in the memory buffer The Page Eject key does not apply to PostScript or IPDS jobs Note The printer must be offline before you can print the buffered page Use the Cancel Print key to cancel the current print job After you print the Cancel Print key it may take a while before the current job stops printing After the job is canceled the printer begi...

Page 31: ...e quickly through the list especially for numeric values Note To select a new value press the Continue Enter key when the value is displayed in the message display area An asterisk appears next to the value indicating that it is now active Use the Shift key to reverse the order in which you scroll when you use the Menu Item or Value keys Chapter 2 Using the Operator Panel 11 ...

Page 32: ... default input trays and output bins and attachment configuration settings To work with configuration menus 1 Make sure the printer is offline If the printer is online press the Online key to take it offline 2 Press the Menu key to display the menu you want 3 Press the Item key to display the item you want 4 Press the Value key to display the value you want 5 Press the Continue Enter key to change...

Page 33: ...e Online key to take it offline 2 Press the Menu key once TEST MENU appears in the message display area 3 Press the Item key once CONFIG PAGE appears in the message display area Note that the menu name appears on the top line and the action item appears on the second line Chapter 2 Using the Operator Panel 13 ...

Page 34: ... LANGUAGE MENU LANG ENGLISH INSTALLED OPTIONS TRAY 2 DUPLEX PS TOKEN RING 8 MB Extra Memory TOTAL MEMORY 12MB AUTOSENSED PAPER TRAY 1 LETTER TRAY 2 LETTER PRINTER DETAILS PAGE COUNT 1039 TONER CTR 984 FUSER CTR 984 CODE LEVELS CTL 1 43 PCL 1 3 1 PS 1 18 TR 5 17 The configuration page lists Menus All of the menu settings currently active for your printer Note that the list of menus you see is deter...

Page 35: ...nter the toner cartridge and the fuser Note that you should reset the toner and fuser counts whenever you change toner or the fuser See Machine Information Menu on page 109 for more information 5 To restore the printer to READY status press the Online key Chapter 2 Using the Operator Panel 15 ...

Page 36: ...de only Action 1 Press the Online key until you see OFFLINE in the display 2 Press the Menu key until you see PAPER MENU in the display 3 Press the Item key until you see DUPLEX ON or DUPLEX OFF in the display 4 Press the Value key until you see the new value you want 5 Press the Continue Enter key to select the new setting An asterisk appears next to the value showing that it is active 6 To resto...

Page 37: ...o take the printer offline 2 Press the Menu key TEST MENU appears in the display area 3 Press the Item key until you see PRINT PS FONTS This item appears only if you have the optional PostScript Level 2 SIMM installed on your printer 4 Press the Continue Enter key to print the PostScript fonts list 5 After the page prints press the Online key to restore the printer to READY status Printing a List ...

Page 38: ...Power Savings Sleep Mode Interval Situation When you first install your printer the printer is set up to go into power savings mode or sleep mode after it is inactive for 30 minutes In this mode the printer powers down most of its systems and therefore requires extra time to warm up when the next print is requested Action 1 Press the Online key until you see OFFLINE in the display 2 Press the Menu...

Page 39: ...t and Menu keys at the same time You see LANGUAGE MENU 3 Press the Item key LANG ENGLISH appears as the first menu item unless the language has already been changed 4 Press the Value key until you see the language you want to select 5 Press the Continue Enter key An asterisk appears next to the language showing that it is active 6 To restore the printer to READY status press the Online key Chapter...

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Page 41: ...lly override defaults set at the printer For example if a print job requests the 250 sheet paper tray Tray 1 the printer will use the 250 sheet paper tray even if the default tray is set to something else Also note that when mismatches occur between size and source for example a job specifies a specific tray and a specific paper size but the requested tray does not contain the requested paper size...

Page 42: ...heet paper tray Tray 2 Tray 3 A4 Letter 13 in Legal Folio 14 in Legal Copier paper Recycled paper Letterhead preprinted paper 16 to 28 pound paper 60 grams meter2 to 105 grams meter2 500 sheet offset paper output bin A4 Letter 13 in Legal Folio 14 in Legal Statement Executive A5 A6 B5 JIS B5 ISO Copier paper 16 to 28 pound paper 60 grams meter2 to 105 grams meter2 Mailbox A4 Letter Copier paper 20...

Page 43: ...orms Stapled folded or wrinkled paper Smooth or coated paper 5 Use the 100 sheet auxiliary tray to print transparencies labels envelopes or postcards or the optional envelope feeder to print envelopes Do not feed these types of print media from the paper trays 6 The 250 sheet paper tray and the 500 sheet paper tray are not interchangeable 7 Some recycled papers release paper dust that can accumula...

Page 44: ...he front of the paper tray If using prepunched paper place the punched side toward the left side of the paper tray 100 sheet auxiliary tray Place preprinted side up with the top of the printed paper toward the back of the auxiliary tray If using prepunched paper place the punched side toward the left side of the auxiliary tray Two sided printing if optional duplex unit is installed 250 sheet paper...

Page 45: ...he Default Input Tray on page 53 Use the following procedure to load paper into the 250 sheet paper tray 1 Select printer paper for the 250 sheet paper tray using these guidelines 2 Remove the paper tray from the printer and place it on a flat surface Paper size A4 Letter 13 in Legal Folio 14 in Legal Executive or B5 JIS Paper weight 16 to 28 pound paper 60 grams meter2 to 105 grams meter2 Paper C...

Page 46: ... tray until it snaps into position 4 Important If you are not changing paper size go to Step 5 on page 27 If you are inserting longer paper do the following a Push in on the size lock button and slide guide A out 26 Network Printer 17 User s Guide ...

Page 47: ...B before you adjust guide A Make sure guide B presses lightly against the end of the paper stack 5 Insert the paper into the tray Make sure you place the corners of the paper under the retaining clip at the front of the tray and under the plastic tabs on the end guide Chapter 3 Paper Handling 27 ...

Page 48: ...y against the side of the paper stack The paper should lay flat in the tray and should not be bowed 7 Gently slide the paper tray into the printer until it clicks into place Note Closing the 250 sheet tray with too much force can misalign the paper guides 28 Network Printer 17 User s Guide ...

Page 49: ...t auxiliary tray 1 Select printer paper transparencies labels or postcards for the 100 sheet auxiliary tray using these guidelines 2 Press on the top of the auxiliary tray door to open it Paper size A4 Letter 13 in Legal Folio 14 in Legal Statement Executive A5 A6 B5 JIS B5 ISO transparencies labels and postcards Paper weight 16 to 28 pound paper 60 grams meter2 to 105 grams meter2 for paper Up to...

Page 50: ...ray extension 4 Insert the paper into the auxiliary tray Make sure you place the left edge of the paper against the left side paper guide and under the plastic tab on the paper guide 30 Network Printer 17 User s Guide ...

Page 51: ... to match the paper size you loaded in the auxiliary tray see Defining the Auxiliary Tray Paper Size on page 54 Values specified in print jobs override values you set at the printer If you want to feed the paper manually into the auxiliary tray use your print application or the Paper Menu to set MANUAL to ON see Paper Menu on page 77 Note PostScript jobs can override MANUAL OFF however they cannot...

Page 52: ...lecting The Default Input Tray on page 53 Use the following procedure to load paper into the 100 sheet auxiliary tray 1 Select envelopes using these guidelines 2 Press on the top of the auxiliary tray door to open it Envelope size Commercial 10 104 8 x 241 3 mm 4 125 x 9 5 in Monarch 98 4 x 190 5 mm 3 875 x 7 5 in DL 110 x 220 mm 4 4 x 8 8 in C5 162 x 229 mm 6 48 x 9 16 in Envelope weight 16 to 28...

Page 53: ...3 Pull out the tray extension 4 Pull out the envelope stopper Chapter 3 Paper Handling 33 ...

Page 54: ...the bottom edge of the envelopes against the left side paper guide and under the plastic tab on the paper guide 6 Adjust the size guide on the right side of the auxiliary tray to the envelope size Make sure you place the top edge of the envelopes under the retaining clip at the right side of the auxiliary tray 34 Network Printer 17 User s Guide ...

Page 55: ...y flat in the tray and should not be bowed 8 Use your print application or the Paper Menu to set AUXSIZE to match the envelope size you loaded in the auxiliary tray see Defining the Auxiliary Tray Paper Size on page 54 Values specified in print jobs override values you set at the printer Chapter 3 Paper Handling 35 ...

Page 56: ...e 500 sheet tray or for the upper tray if you have two TRAY3 for the lower tray if you have two See Selecting The Default Input Tray on page 53 Use the following procedure to load paper into the 500 sheet paper tray 1 Select printer paper for the 500 sheet paper tray using these guidelines 2 Remove the 500 sheet paper tray from the printer and place on a flat surface Paper size A4 Letter 13 in Leg...

Page 57: ...aps into position 4 Important If you are not changing paper size go to Step 5 on page 38 Otherwise adjust the paper guides as follows a Pull out on both sides while gently pushing up on the end guide Do not push the end guide up too far Chapter 3 Paper Handling 37 ...

Page 58: ...ck it into place 5 Insert the paper along the left side of the tray Make sure you place the corner of the paper under the retaining clip at the front of the tray and under the plastic tabs on the end guide Do not load paper above the maximum line 38 Network Printer 17 User s Guide ...

Page 59: ... and slide the size guide so that it presses lightly against the side of the paper stack The paper should lay flat in the tray and should not be bowed 7 Slide the paper tray into the paper tray support unit until it clicks into place Chapter 3 Paper Handling 39 ...

Page 60: ...e Default Input Tray on page 53 Use the following procedure to load envelopes into the envelope feeder 1 Select envelopes using these guidelines 2 Pull out the tray extension Envelope size Commercial 10 104 8 x 241 3 mm 4 125 x 9 5 in Monarch 98 4 x 190 5 mm 3 875 x 7 5 in DL 110 x 220 mm 4 4 x 8 8 in C5 162 x 229 mm 6 48 x 9 16 in Envelope weight 16 to 28 pound paper 60 grams meter2 to 105 grams ...

Page 61: ...3 Squeeze the size guide and slide it to the right 4 Lift the envelope weight out of the way Chapter 3 Paper Handling 41 ...

Page 62: ...oad closed envelopes with the flap side down and the bottom edge of the envelopes toward the left side of the envelope feeder 6 Adjust the size guide to the envelope size 42 Network Printer 17 User s Guide ...

Page 63: ...7 Lower the envelope weight onto the envelope stack 8 Use the Paper Menu to set ENVSIZE to match the envelope size you loaded in the envelope feeder see page 77 Chapter 3 Paper Handling 43 ...

Page 64: ...tection for mailbox bins Define and change passwords for a mailbox bin For information on how to install the 10 Bin Mailbox see The 10 Bin Mailbox Option on page 167 Removing Prints From a Bin 1 Make sure the printer is online If a menu is displayed press the Online key READY appears in the display area 2 Press the Mailbox button 3 If your bin is not password protected the green indicator light ne...

Page 65: ...or example to enter 4444 press the Menu key four times To enter 4567 press the Menu key press the Item key press the Value key and then press the Shift key 6 After you enter the password for the bin the green indicator light next to your bin will light up You can now remove your print job To enter this number Press this key 0 Online 1 Continue Enter 2 Page Eject 3 Cancel Printing 4 Menu 5 Item 6 V...

Page 66: ...7 Pull out your bin 8 After you remove your job push the bin back into place 46 Network Printer 17 User s Guide ...

Page 67: ... the display area 2 Press the Menu key until you see Mailbox Menu 3 Press the Item key until you see the bin BIN1 BIN10 that needs its password enabled In this example we select BIN1 If your display says PW ENABLE instead of PW DISABLE then the password is already enabled 4 Press the Value key until you see BIN1 PW ENABLE Chapter 3 Paper Handling 47 ...

Page 68: ...r example to enter 4444 press the Menu key four times To enter 4567 press the Menu key press the Item key press the Value key and then press the Shift key 6 After you enter the password for the bin you see BIN1 PW ENABLE in the display 7 To restore the printer to READY status press the Online key To enter this number Press this key 0 Online 1 Continue Enter 2 Page Eject 3 Cancel Printing 4 Menu 5 ...

Page 69: ... until you see Mailbox Menu 3 Press the Item key until you see the bin BIN1 BIN10 that needs its password disabled In this example we select BIN1 If your display says PW DISABLE instead of PW ENABLE then password protection is already disabled 4 Press the Value key until you see BIN1 PW DISABLE 5 Press the Continue Enter key A prompt asks you for the password Chapter 3 Paper Handling 49 ...

Page 70: ...s the Item key press the Value key and then press the Shift key 7 After you enter the password for the bin you see BIN1 PW DISABLE in the display 8 To restore the printer to READY status press the Online key To enter this number Press this key 0 Online 1 Continue Enter 2 Page Eject 3 Cancel Printing 4 Menu 5 Item 6 Value 7 Shift 50 Network Printer 17 User s Guide ...

Page 71: ...ppears in the display area 2 Press the Menu key until you see Mailbox Menu 3 Press the Item key until you see the bin BIN1 BIN10 that needs its password changed In this example we select BIN1 4 Press the Value key until you see BIN1 NEW PW 5 Press the Continue Enter key A prompt asks you for the current password Chapter 3 Paper Handling 51 ...

Page 72: ... Enter key four times To enter 4567 press the Menu key press the Item key press the Value key and then press the Shift key 7 After you enter your old password a prompt asks you for the new password 8 Enter a new 4 digit password 9 To restore the printer to READY status press the Online key To enter this number Press this key 0 Online 1 Continue Enter 2 Page Eject 3 Cancel Printing 4 Menu 5 Item 6 ...

Page 73: ...in the display where source is the current default 4 Press the Value key until you see the input tray you want to use as the default Note that the values you see depend on the options you have installed If you have one 500 sheet tray installed it appears as TRAY2 If you have two 500 sheet trays installed the upper tray appears as TRAY2 and the lower tray appears as TRAY3 if you have the envelope f...

Page 74: ... MENU in the display 3 Press the Item key until you see AUXSIZE size in the display where size is the current default 4 Press the Value key until you see the new value you want 5 Press the Continue Enter key to select the new size An asterisk appears next to the value showing that it is active 6 To restore the printer to READY status press the Online key Defining the Envelope Feeder Envelope Size ...

Page 75: ...e Continue Enter key to select the new setting An asterisk appears next to the value showing that it is active 6 To restore the printer to READY status press the Online key Making Duplex or Simplex Printing the Printer Default Situation You want to make duplex printing or simplex printing the printer default Note Values set in print jobs either by the print application or by the printer driver ove...

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Page 77: ...be displayed 20 PAPER JAM Paper has jammed while exiting the printer Go to page 58 21 PAPER JAM Paper has jammed while being picked from one of the trays Go to page 60 22 PAPER JAM Paper has jammed in the optional duplex unit Go to page 63 23 PAPER JAM Paper has jammed in the toner cartridge area Go to page 68 24 PAPER JAM Paper has jammed in the optional offset paper output bin Go to page 70 25 P...

Page 78: ...APER JAM Paper Exit Area 1 Carefully remove any paper that is in the paper exit 2 On the back of the printer press the release lever and open the back cover of the printer 58 Network Printer 17 User s Guide ...

Page 79: ...aper upward 4 Close the back cover 5 When paper gets jammed in one area of the paper path it often gets jammed in other areas If after you finish this procedure another PAPER JAM message occurs please review all of the procedures in this chapter Chapter 4 Clearing Paper Jams 59 ...

Page 80: ... the printer is equipped with additional paper trays remove the lowest tray 3 Make sure the paper is correctly loaded and the edges of the paper are under the corner clip and the tabs of the paper tray See Chapter 3 Paper Handling on page 21 for more information 60 Network Printer 17 User s Guide ...

Page 81: ...t have only partially fed into the printer from the paper tray 5 Push the paper tray back into the printer If the printer is equipped with two or three trays repeat steps 2 on page 60 through 4 for each tray 6 On the back of the printer press the release lever and open the back cover of the printer Chapter 4 Clearing Paper Jams 61 ...

Page 82: ...ck of the printer 8 Close the back cover 9 When paper gets jammed in one area of the paper path it often gets jammed in other areas If after you finish this procedure another PAPER JAM message occurs please review all of the procedures in this chapter 62 Network Printer 17 User s Guide ...

Page 83: ...zes and weights for use with the duplex unit are as follows Paper Size A4 Letter 13 in Legal Folio 14 in Legal Paper Weight 16 lb to 28 lb 60 grams meter2 to 105 grams meter2 1 Switch the printer power off 2 Unplug the printer from the wall outlet 3 Remove the power cord from the back of the printer 4 On the back of the printer press the release lever and open the back cover of the printer Chapter...

Page 84: ...led inside the printer It can be extremely hot Always wait at least 40 minutes for the fuser to cool down 6 If you cannot remove the paper easily remove the duplex unit Press in on the two green lock buttons located on both ends of the duplex unit and slide the unit out of the printer 64 Network Printer 17 User s Guide ...

Page 85: ...e it from the area behind the duplex unit 8 If paper is jammed in the fuser do the following a Loosen the thumbscrew at the left side of the fuser cover You may need to use a coin or a screwdriver to loosen the screws Chapter 4 Clearing Paper Jams 65 ...

Page 86: ...b Pull down the fuser cover c Remove the paper by carefully pulling it out toward the back of the printer d Close the fuser cover and replace the thumbscrew 66 Network Printer 17 User s Guide ...

Page 87: ...ck cover 11 Connect the power cord to the back of the printer 12 Connect the other end of the power cord to a grounded AC outlet 13 Switch the printer power on 14 When paper gets jammed in one area of the paper path it often gets jammed in other areas If after you finish this procedure another PAPER JAM message occurs please review all of the procedures in this chapter Chapter 4 Clearing Paper Jam...

Page 88: ...move the optional envelope feeder if installed See Removing the Envelope Feeder on page 177 for instructions 2 Press the release button and open the front cover of the printer 3 Remove the toner cartridge 68 Network Printer 17 User s Guide ...

Page 89: ... the printer can contaminate the inside of the printer with toner residue 5 Close the front cover 6 If you removed the optional envelope feeder reinstall it See Installing the Envelope Feeder on page 174 for instructions 7 When paper gets jammed in one area of the paper path it often gets jammed in other areas If after you finish this procedure another PAPER JAM message occurs please review all of...

Page 90: ... back cover of the offset tray 4 You may need to open and close the front cover of the printer to clear the error message from the operator panel display 5 When paper gets jammed in one area of the paper path it often gets jammed in other areas If after you finish this procedure another PAPER JAM message occurs please review all of the procedures in this chapter 70 Network Printer 17 User s Guide ...

Page 91: ...ammed paper 3 Close the covers 4 When paper gets jammed in one area of the paper path it often gets jammed in other areas If after you finish this procedure another PAPER JAM message occurs please review all of the procedures in this chapter Chapter 4 Clearing Paper Jams 71 ...

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Page 93: ...rays output bins paper sizes and duplex printing options 77 MAILBOX MENU Enable disable and set passwords for mailbox bins define how to handle jobs after a mailbox fills up 80 CONFIG MENU Define how the printer handles paper jams and certain other error conditions define toner density power savings mode and print quality 81 MEMCONFIG MENU Define whether the printer saves data stream information w...

Page 94: ...e twinaxial environment 100 COAX DSC DSE MENU Define how the printer handles DSC DSE jobs sent through the coaxial attachment 102 IPDS MENU Define how the printer handles IPDS jobs 104 MACHINE INFO MENU Displays page counts the error log and the toner and fuser usage counters 109 LANGUAGE MENU Define the language the printer uses to display operator panel messages and menus 110 74 Network Printer ...

Page 95: ...S These items reappear after a port timeout occurs the length of the timeout depends on the host or network attachment you use they also reappear if you power off the printer wait ten seconds and then power on TEST MENU ITEM Description CONFIG PAGE Prints the printer configuration page See Printing the Printer Configuration Page on page 13 for more information PRINT PS FONTS Prints a list of PostS...

Page 96: ...T CANCEL ONLN HEX ONLINE HEX PRINT prints an ASCII hexadecimal dump for troubleshooting purposes After you select this item it changes to CANCEL ONLN HEX To cancel the dump select CANCEL ONLN HEX CX HEX PRT CANCEL CX HEX CX HEX PRT prints an EBCDIC hexadecimal dump of non IPDS data coming across the coax cable you can use the dump for troubleshooting coax problems After you select this item it cha...

Page 97: ...with using the operator panel to work with menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing 5 See Using the Paper Menu on page 53 for examples of changing values on the Paper Menu PAPER MENU ITEM VALUE Description SOURCE TRAY1 TRAY2 TRAY3 AUXTRAY ENVELOPE Selects the default paper tray to use Only installed trays appear in the list TRAY1 ...

Page 98: ...per feeding is manual one sheet at a time Messages on the operator panel prompt you for each sheet Note PostScript jobs can override MANUAL OFF however they cannot override MANUAL ON Therefore if you do set MANUAL to ON make sure you reset MANUAL to OFF after you complete the jobs you want to print manually AUXSIZE LETTER LEGAL A4 A5 EXEC COM10 MONARCH C5 DL B5 JIS B5 ISO FOLIO STAMNT A6 Defines t...

Page 99: ...or both if the duplex unit is installed See Making Duplex or Simplex Printing the Printer Default on page 55 for an example TRAY RENUM OFF 1 2 Specifies tray renumbering OFF no tray renumbering 1 2 tells the printer to treat TRAY1 as TRAY2 and vice versa Chapter 5 Operator Panel Menus 79 ...

Page 100: ... area indicating that is now active 3 If you are unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing MAILBOX MENU ITEM VALUE Description BIN1 BIN2 BIN3 BIN4 BIN5 BIN6 BIN7 BIN8 BIN9 BIN10 PW DISABLE PW ENABLE NEW PW Configures the mailbox bins PW DISABLE disables password protection for t...

Page 101: ...ge Jammed pages are not reprinted ON the printer keeps the image for a printed page until the page successfully exits the printer Jammed pages are automatically reprinted Selecting ON can decrease the performance of your printer AUTOCONTINU ON OFF Sets the auto continue function on or off ON following certain types of errors such as memory allocation errors the printer pauses for thirty seconds an...

Page 102: ...ECONO Specifies the print quality NORMAL normal quality REFINE tells the printer to smooth edges ECONO tells the printer to produce lighter output thus saving toner Note The printer driver term for REFINE is Edge Refinement 82 Network Printer 17 User s Guide ...

Page 103: ... the Printer Configuration Page on page 13 for more information 3 If you are unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing MEMCONFIG MENU ITEM VALUE Description PCL SAVE OFF ON Specifies whether or not the printer saves PCL5e information downloaded fonts macros patterns when it swit...

Page 104: ... Specifies how the printer treats jobs it receives over the parallel attachment AUTO the printer determines if the data stream is PCL5e or PostScript and handles it accordingly This is the recommended value PCL the printer treats all data streams as PCL5e PS the printer treats all data streams as PostScript This option appears only if the PostScript SIMM is installed BI DI ON OFF Turns bi directio...

Page 105: ...gating Menus on page 12 before continuing PCL MENU ITEM VALUE Description PAGEPROT AUTO ON Sets page protection AUTO the printer uses the minimum amount of memory necessary to print a page ON the printer reserves enough memory to process an entire page without compression before it prints the page This can help in the rare case where the printer compression scheme causes a loss of quality in compl...

Page 106: ...ich font source the printer checks first for a specified font INTERNAL use the printer s resident fonts first SOFT use downloaded fonts first FONTNUM nnn Specifies the default font nnn is the number of the font The default is 0 To display a list of available fonts and their corresponding numbers select PRINT PCL FONTS from the Test Menu See Printing a List of PCL5e Fonts on page 17 for more inform...

Page 107: ...SO L5 PC 8 PC 8D N PC 850 PC 852 PC8 TK WIN L1 WIN L2 WIN L5 DESKTOP PS TEXT VN INTL VN US MS PUBL MATH 8 PS MATH VN MATH PI FONT LEGAL ISO 4 ISO 6 ISO 11 ISO 15 ISO 17 ISO 21 ISO 60 ISO 69 WIN 3 0 Specifies the symbol set to use Chapter 5 Operator Panel Menus 87 ...

Page 108: ...please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing PS MENU ITEM VALUE Description PAGEPROT AUTO ON Sets page protection AUTO the printer uses the minimum amount of memory necessary to print a page ON the printer reserves enough memory to process an entire page without compression before it prints the page This can help in the rare case where the ...

Page 109: ...rk with menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing TOKEN RING MENU ITEM VALUE Description PERSONALTY AUTO PCL PS IPDS Specifies how the printer treats jobs it receives over the token ring attachment AUTO the printer examines the data stream and handles it accordingly PCL the printer treats all data streams as PCL5e PS the printer tr...

Page 110: ...r Network Addresses on page 179 for more information MAC ADDRESS nn nn nn nn nn nn Specifies the MAC medium access control number of the printer Note Normally the MAC ADDRESS should be set to the unique MAC ADDRESS on the network interface card You can however also use the MAC ADDRESS field to define locally administered addresses LAA Resetting the printer to factory defaults sets the LAA back to ...

Page 111: ...ith menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing ETHERNET MENU ITEM VALUE Description PERSONALTY AUTO PCL PS IPDS Specifies how the printer treats jobs it receives over the Ethernet attachment AUTO the printer examines the data stream and handles it accordingly PCL the printer treats all data streams as PCL5e PS the printer treats all...

Page 112: ... Network Addresses on page 179 for more information MAC ADDRESS nn nn nn nn nn nn Specifies the MAC medium access control number of the printer Note Normally the MAC ADDRESS should be set to the unique MAC ADDRESS on the network interface card You can however also use the MAC ADDRESS field to define locally administered addresses LAA Resetting the printer to factory defaults sets the LAA back to t...

Page 113: ... Menus on page 12 before continuing COAX SCS MENU ITEM VALUE Description TRAY1 TRAY2 TRAY3 AUX COR C PORT PORT LAND Specifies the default orientation for jobs printed from each tray TRAY1 is the standard 250 sheet input tray TRAY2 is the optional 500 sheet input tray if only one 500 sheet tray is installed it is the upper 500 sheet tray if two 500 sheet trays are installed TRAY3 is the lower 500 s...

Page 114: ...ream or on the Coax SCS Menu LPI 0 6 8 Specifies a default lines per inch value for jobs received over the coax attachment Valid values are 0 6 and 8 The default is 6 0 specifies either the value specified in the job or the PCL default value for the printer LINE SPACING 1 2 Specifies single or double spacing 1 single spacing 2 double spacing CPI nn Specifies the default characters per inch or pitc...

Page 115: ...um Switzerland International 871 Icelandic TBM nnnn The top binding margin TBM determines the position of line 1 relative to the top edge of the printable area when printing in portrait or landscape orientation TBM is measured in tenths of an inch with a default of 0 It applies to all paper sources LBM nnnn The left binding margin LBM determines the position of column 1 relative to the left edge o...

Page 116: ...ription TRAY1 TRAY2 TRAY3 AUX COR PORT LAND C PORT Specifies the default orientation for jobs printed from each tray listed on the menu TRAY1 is the standard 250 sheet input tray TRAY2 is the optional 500 sheet input tray if only one 500 sheet tray is installed it is the upper 500 sheet tray if two 500 sheet trays are installed TRAY3 is the lower 500 sheet tray when two 500 sheet trays are install...

Page 117: ... paper the page is printed either in portrait or landscape whichever better fits the dimensions If the requested dimensions do not fit on the paper the default orientation for the tray COR PORT LAND or C PORT determines how the sheet is printed DISABLE the page prints using the default orientation for the tray COR PORT LAND or C PORT Notes 1 Values specified in the data stream override values set ...

Page 118: ... data to receive for the job The printer then checks other installed attachments and switches to attachments with jobs waiting nnn can be from 0 to 255 The default is 90 seconds IRQ TMEOUT nn Specifies when an IRQ intervention required timeout is sent This tells the printer how long to wait for an intervention required condition to be corrected before notifying the host of the error nn can be from...

Page 119: ... attribute buffer BUFFERSIZE 960 1920 2560 3440 3564 Specifies the buffer size in bytes EARLY COMPL ON OFF Turns early print completion on or off for non IPDS data sent over the coax attachment To turn early print completion on or off for IPDS data use the EARLY COMPL item on the IPDS Menu ON sends an order complete as soon as data is received OFF waits until the print job is physically complete t...

Page 120: ...x attachment see IBM Network Printers Twinax Coax Configuration Guide 3 If you are unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing TWINAX SETUP MENU ITEM VALUE Description SCS ADDR OFF n The twinax hardware address of the SCS port n can be from 0 to 6 Notes 1 SCS ADDR and IPDS ADDR ca...

Page 121: ...FF ON Turns edge to edge printing on or off OFF the printer maintains a no print border of 4 mm on all four paper sides ON The printer allows printing up to the physical page size Notes 1 To avoid toner contaminating the printer IBM recommends leaving EDGE EDGE set to OFF use ON only when necessary 2 The Twinax Setup Menu item EDGE EDGE applies to SCS data only To specify edge to edge printing for...

Page 122: ...ith using the operator panel to work with menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing COAX DSC DSE MENU ITEM VALUE Description PRINT IMAGE ON OFF Selects printing options in non SCS mode ON True Screen image in Local Copy True Screen image in Non SCS print Unformatted print in Local Copy Unformatted print in Non SCS print OFF Null li...

Page 123: ...he first line of the next page next form line 1 column 2 FF LAST ON OFF Determines where to position the next character when the Form Feed command occurs at the end of the print buffer ON an automatic new line occurs after the print order is completed next form line 2 column 1 OFF suppress automatic new line after the print order is completed next form line 1 column 1 FF VALID OFF ON Determines wh...

Page 124: ...printer 3 If you are unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing IPDS MENU ITEM VALUE Description PAGEPROT AUTO ON Sets page protection AUTO the printer uses the minimum amount of memory necessary to print a page ON the printer reserves enough memory to process an entire page with...

Page 125: ...OCR A 893 OCR B 905 Turkish 1025 Cyrillic Multilingual 1026 Turkish EMULATION 4028 4317 Specifies the printer to emulate Select 4317 only if you have the appropriate level of PSF software installed Consult with your system administrator DEFAULT FGID nnnnn Specifies the default FGID Font Typeface Global Identifier which identifies the default resident font the printer uses The default value is FGID...

Page 126: ...cal point of origin rotates as well Note The X OFFSET and Y OFFSET options are intended to allow older line printer print jobs to fit on a page where edge to edge printing is not possible Using X OFFSET and Y OFFSET is NOT recommended when generating new applications especially duplex applications Y OFFSET nnn Sets the print offset in the Y vertical direction nnn can be from 999 to 999 The default...

Page 127: ...he adjustment There is no compression so the opposite edge data may be pushed off the page Note PRINT requires EDGE EDGE set OFF to work Any data placed in this unprintable area is lost Also PRINT will not work on envelopes or media overlays overlays that are part of the base page not the overlays included in the variable print data COMP1 COMP1 format uses PRINT page as a base and then compresses ...

Page 128: ...requests a font that is not loaded on the printer the port generates an IPDS NACK message and the host holds the job ON if a job requests a font that is not loaded on the printer the printer attempts to substitute another font IPDS PORT COAX TX TRING ETHER Specifies the attachment you use for IPDS jobs Note You can print IPDS from more than one port setting this item therefore does not restrict yo...

Page 129: ...ed ERROR LOG Displays the error log Use the Value key to scroll through the list TONER CTR Displays the toner cartridge counter Note IBM recommends resetting this counter whenever you change toner cartridges To reset the counter 1 Simultaneously press the Shift and Value keys 2 Press the Continue Enter key The new value will not be displayed until the next time you power off and then power on the ...

Page 130: ...unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing ITEM Description ENGLISH DANISH DUTCH FINNISH FRENCH GERMAN ITALIAN NORWEGIAN PORTUGUESE SPANISH SWEDISH KATAKANA Selects the language in which the printer displays operator panel messages and menus Note On the actual operator panel the ...

Page 131: ...lies In Europe you can call IBM Supplies Fulfillment Operations at 31 43 350 2756 or at the following numbers Denmark 80015534 Finland 08001 13110 France 05 905871 Germany 0130 818005 Italy 1 678 78349 Norway 800 11389 Sweden 020 794270 United Kingdom 0800 968679 Changing the Toner Cartridge Important The part number for a replacement toner cartridge is 63H2401 A toner cartridge can print approxim...

Page 132: ...he current toner cartridge select TONER CTR on the Machine Info Menu see Machine Information Menu on page 109 Note that the counter is accurate only if it was reset when the cartridge was installed Use the following procedure to replace the toner cartridge 1 Remove the optional envelope feeder if installed See Removing the Envelope Feeder on page 177 for instructions 2 Remove all paper from the au...

Page 133: ...ridge Note Keep the toner cartridge level to avoid spilling toner If you use the IBM Printer Supplies Return Program you can use the box containing the new toner to return the old toner cartridge to IBM for recycling Follow the instuctions on the brochure included with the new toner cartridge Chapter 6 Maintaining the Printer 113 ...

Page 134: ...pose the cartridge to direct sunlight Do not leave the cartridge exposed outside the printer or the foil wrapper for more than five minutes 6 Grip the cartridge at each end and gently rock it from side to side to evenly distribute the toner 114 Network Printer 17 User s Guide ...

Page 135: ...tridge on a flat surface and locate the yellow tape at the end of the cartridge Pull the end of the tape straight out to remove the toner seal 8 Grip the toner cartridge as shown Chapter 6 Maintaining the Printer 115 ...

Page 136: ...ss both ends of the cartridge until the cartridge stops 10 Close the front cover 11 Reset the toner counter See Machine Information Menu on page 109 12 If you removed the optional envelope feeder reinstall it See Installing the Envelope Feeder on page 174 for instructions 116 Network Printer 17 User s Guide ...

Page 137: ...remove a used fuser unit 1 Power off the printer 2 Unplug the printer power cord from the wall outlet 3 Remove the power cord from the back of the printer CAUTION Do not touch the fuser labeled inside the printer It can be extremely hot Always wait at least 40 minutes for the fuser to cool down 4 Press the release lever and open the back cover CAUTION Be careful when removing the duplex unit The s...

Page 138: ...k buttons located on both ends of the duplex unit and slide the unit out of the printer 6 Remove the two slotted thumbscrews that are located at both ends of the fuser You may need to use a coin or a screwdriver to loosen the screws 118 Network Printer 17 User s Guide ...

Page 139: ...d on to the two orange beige handles and slide the fuser out from the printer 8 Dispose of the old fuser as nonflammable material in accordance with your local standards Chapter 6 Maintaining the Printer 119 ...

Page 140: ...oller now See step 5 on page 122 in Removing the Used Transfer Roller 8 Plug the power cord into printer and the wall outlet 9 Switch the printer power on 10 Reset the fuser counter Use the Machine Info Menu to reset FUSER CTR see Machine Information Menu on page 109 11 After the printer warms up the READY message displays on the operator panel Note If any message other than READY is displayed ref...

Page 141: ... Roller 1 Power off the printer 2 Unplug the printer power cord from the wall outlet 3 Remove the power cord from the back of the printer 4 Press the release button and open the front cover Chapter 6 Maintaining the Printer 121 ...

Page 142: ...move the toner cartridge See Removing the Envelope Feeder on page 177 for instructions 6 Take the transfer roller removal tool that is provided with the new transfer roller and insert it under the orange beige flange that is located at the left end of the transfer roller 122 Network Printer 17 User s Guide ...

Page 143: ...se the tool in the same way to free the right end of the old transfer roller 9 Hold on to the ends of the transfer roller and remove it from the printer 10 Dispose of the old transfer roller as nonflammable material in accordance with your local regulations Chapter 6 Maintaining the Printer 123 ...

Page 144: ...n installed in the printer 2 Position the transfer roller so the ends are over the notches in the frame and the gear end of the shaft is on the right side as shown in the illustration 3 Push down on both ends of the transfer roller until they snap securely into place Attention Do not touch the transfer roller with your hands because skin oils will degrade the transfer roll life 124 Network Printer...

Page 145: ...r and the wall outlet 9 Switch the printer power on 10 Reset the fuser counter if this was not done when you installed a new fuser unit Use the Machine Info Menu to reset FUSER CTR see Machine Information Menu on page 109 Cleaning the Printer Use a soft lint free cloth to clean the outside covers of the printer Attention Do not use abrasive cleaners on the printer covers Do not use detergent solut...

Page 146: ...126 Network Printer 17 User s Guide ...

Page 147: ...andle options and other computer components take these precautions Limit your movement Movement can cause static electricity to build up around you Always handle components carefully Handle adapters and memory module kits by the edges Never touch any exposed circuitry When you are installing a new option touch the static protective package containing the option to the mounting bracket on the contr...

Page 148: ...B 8MB 16MB or 32MB Flash memory SIMMs 2MB or 4MB Data stream SIMMs Adobe PostScript Level 2 Intelligent Printer Data Stream IPDS To install any SIMM or the optional 810MB hard drive you must remove the controller card see Removing the Controller Card on page 129 128 Network Printer 17 User s Guide ...

Page 149: ...m the wall outlet 3 Remove the power cord from the back of the printer 4 Loosen the thumbscrews located on the controller card at the back of the printer Remove the controller card Note The illustration shows a controller card with no network interface cards installed You do not need to remove network interface cards before removing the controller card 5 Lay the controller card on a flat surface 6...

Page 150: ...talled in one of the sockets in the socket group of two The data stream SIMMs and the flash memory SIMMs must be installed in one of the sockets in the socket group of four SIMMs should be loaded from the left to the right but the position of the SIMM within the group of sockets does not matter Note Early printers may have the PCL5e SIMM already installed in socket 0 If the SIMM is not installed P...

Page 151: ...e clips upright into the grooves to lock the SIMM in place 4 Verify that the SIMM is correctly installed in the socket by looking at its position from the sides of the controller card 5 Reinstall the controller card Follow the procedure Reinstalling the Controller Card on page 134 Chapter 7 Installing Printer Options 131 ...

Page 152: ...forming this procedure Use the following procedure to install a hard drive 1 The controller card must be removed before installing the hard drive Follow the procedure Removing the Controller Card on page 129 2 Unpack the hard drive 3 Position the hard drive with the four screws facing the four matching holes on the controller card 132 Network Printer 17 User s Guide ...

Page 153: ...rd the connector at the bottom of the controller card The pins on the hard drive should be firmly seated in the connector slots 5 Reinstall the controller card Follow the procedure Reinstalling the Controller Card on page 134 Chapter 7 Installing Printer Options 133 ...

Page 154: ...he printer warms up the READY message displays on the operator panel Note If the message display area shows solid rectangles reseat the card 7 To confirm that you have correctly installed a memory SIMM hard drive data stream SIMM or any combination print a configuration page The report will list the features if they have been correctly installed See Printing the Printer Configuration Page on page ...

Page 155: ...al cards For example the printer cannot accept two IBM Network Cards for Ethernet but can accept an IBM Ethernet card and an IBM Token Ring card A system or network administrator should review the documentation shipped with the network interface card to configure the printer and your computing environment correctly IBM Network Printers Ethernet and Token Ring Configuration Guide is shipped with th...

Page 156: ...at arrived with the card 2 If you are installing a token ring card you must complete the following procedure to set the line speed for the card If you are not installing a token ring card skip this step and go to Step 3 a Lay the token ring card in front of you with the faceplate towards you b On the right rear side are six pins and two small jumpers If you are installing the card for a 4Mbps netw...

Page 157: ...r CAUTION Failure to turn off the printer before working with its internal components can result in electric shock 4 Unplug the printer from the wall outlet 5 Remove the power cord from the back of the printer 6 Move to the back of the printer Two slots for interface cards are located at the right side of the back of the printer If you are installing only one card use the top slot Chapter 7 Instal...

Page 158: ...and store it for future use 8 Insert the card into the slot aligning it with the two guides at the top and bottom of the slot Slide the card vertically into these guides pushing slowly and firmly until you can feel the card seat into the socket 138 Network Printer 17 User s Guide ...

Page 159: ...nistrator will need to configure the printer and its computing environment See IBM Network Printers Ethernet and Token Ring Configuration Guide for Ethernet and Token Ring cards See IBM Network Printers Twinax Coax Configuration Guide for twinax and coax cards These documents are shipped with the cards Chapter 7 Installing Printer Options 139 ...

Page 160: ... are as follows Paper Size A4 Letter 13 in Legal Folio 14 in Legal Paper Weight 16 lb to 28 lb 60 grams meter2 to 105 grams meter2 Installing the Duplex Unit Use the following procedure to install the duplex unit 1 Switch the printer power off 2 Unplug the printer from the wall outlet 3 Remove the power cord from the back of the printer CAUTION Do not touch the fuser labeled inside the printer It ...

Page 161: ... on page 191 for more information 11 To make two sided printing the printer default set the Paper Menu DUPLEX item to ON See Making Duplex or Simplex Printing the Printer Default on page 16 12 To verify that the duplex unit is installed correctly you can print a list of PCL5e fonts See Printing a List of PCL5e Fonts on page 17 Attention During duplex printing the leading edge of each sheet of pape...

Page 162: ...abeled inside the printer It can be extremely hot Always wait at least 40 minutes for the fuser to cool down 4 Press the release lever to open the back cover CAUTION Do not touch the small motor that is located at the right end of the duplex unit It may be hot 5 Press in on the two green lock buttons located on both ends of the duplex unit and slide the unit out of the printer 6 Close the back cov...

Page 163: ...nded AC outlet 9 Switch the printer power on Note If the operator panel displays any message other than READY see Appendix B Printer Messages on page 191 for more information 10 Make sure you update your printer driver to indicate the duplex unit has been removed Chapter 7 Installing Printer Options 143 ...

Page 164: ...o support units Because this option when installed significantly increases the weight of the printer consider installing the trays after other options are installed Acceptable paper sizes and weights for the 500 sheet paper trays are as follows See Loading Paper into the 500 Sheet Paper Trays Tray 2 Tray 3 on page 36 for instructions on loading paper Paper size A4 Letter 13 in Legal Folio 14 in Le...

Page 165: ...r 4 Unpack the paper tray support unit or units if you have two Place each paper tray support unit on a flat stable surface 5 Remove the tape and packing materials from the paper tray support unit Note The small piece of tape has a small piece of protective plastic attached to it Normally the plastic come out when you remove the tape If it does not come out with the tape make sure you remove it Ch...

Page 166: ...nit 7 Remove the cardboard from inside the paper tray and set aside the locking clips that are packed inside the tray 8 Save the packing materials for future use 9 If you have two trays go to Stacking Two 500 Sheet Paper Trays on page 147 Otherwise go to Placing the Printer on the Paper Tray Support Unit on page 151 146 Network Printer 17 User s Guide ...

Page 167: ...support units by the recessed grips and set it on top of the other support unit The front of each paper tray must face the same direction 2 Make sure the upper support unit is aligned with the lower support unit and that the upper unit is correctly seated on the lower unit The front of the paper trays should be aligned Chapter 7 Installing Printer Options 147 ...

Page 168: ...the notch located on the support unit b Close the locking clip It snaps into place 4 Fasten the right side locking clip between the two support units as follows a Snap the end of the locking clip into the notch located on the support unit b Close the locking clip It snaps into place 148 Network Printer 17 User s Guide ...

Page 169: ...panel of the lower support unit Release the latch and open and remove the cover 6 To connect power between the two support units plug the lower support unit power cord connector into the upper unit plug jack It snaps into place Chapter 7 Installing Printer Options 149 ...

Page 170: ...all the power cord connector cover onto the lower support unit as follows a Snap the end of the cover into the notch on the support unit b Close the cover It snaps into place 150 Network Printer 17 User s Guide ...

Page 171: ...wer should be off before performing this procedure 1 Make sure that the support unit upper unit if you have two power cord connector and wire harness are inside the recessed area of the support unit Attention Make sure neither the power cord connector nor the wire harness hang over the sides of the support unit Chapter 7 Installing Printer Options 151 ...

Page 172: ... you align the corners of the printer with the corners of the support unit 3 Making sure the printer is firmly seated on the support unit fasten the left side locking clip as follows a Snap the end of the locking clip into the notch located on the support unit b Close the locking clip It snaps into place 152 Network Printer 17 User s Guide ...

Page 173: ...e locking clip into the notch located on the support unit b Close the locking clip It snaps into place 5 Open the power cord connector cover that is located on the back panel of the upper support unit Release the latch and open and remove the cover Chapter 7 Installing Printer Options 153 ...

Page 174: ...ps into place 7 Reinstall the power cord connector cover onto the upper support unit as follows a Snap the end of the cover into the notch on the support unit b Close the cover It snaps into place 8 Connect the power cord to the back of the printer 9 Connect the other end of the power cord to a grounded AC outlet 154 Network Printer 17 User s Guide ...

Page 175: ...s installed Always remove the optional paper tray or trays before lifting the printer Use care or ask for assistance when you lift the printer 11 From the Paper Menu set SOURCE to TRAY2 to use the upper tray or TRAY3 to use the lower tray as the default source tray see Paper Menu on page 77 12 Make sure you update your printer driver to indicate Tray 2 or Tray 2 and Tray 3 are installed Chapter 7 ...

Page 176: ... Open the power cord connector cover that is located on the back panel of the lower support unit Release the latch and open and remove the cover Note If two support units are installed remove both covers 5 Unplug the power cord connector from the printer jack by holding the power cord connector not the wire harness and pulling straight down Note If two support units are installed unplug both power...

Page 177: ... are installed remove only the joint between the printer and upper support unit 7 Remove the right locking clips between the printer and the top support unit Note If two support units are installed remove only the joint between the printer and upper support units Chapter 7 Installing Printer Options 157 ...

Page 178: ...ll be connected with locking clips when you perform this step 9 Reinstall the power cord connector covers on the support unit 10 Store the locking clips for future use 11 If you have only one support unit store it for future use If you have two go to Uncoupling Two 500 Sheet Paper Tray Support Units on page 159 12 Make sure you update your printer driver to indicate Tray 2 has been removed 158 Net...

Page 179: ...Remove the left side locking clip 2 Remove the right side locking clip 3 Hold the upper support unit by the recessed grips and lift it off the lower unit 4 Store the support units and locking clips for future use Chapter 7 Installing Printer Options 159 ...

Page 180: ...5 Make sure you update your printer driver to indicate Tray 2 or Tray 2 and Tray 3 have been removed 160 Network Printer 17 User s Guide ...

Page 181: ... Use the following procedure to install the 500 sheet offset paper output bin Note This procedure should be done from the back of the printer 1 Switch the printer power off 2 Unplug the printer from the wall outlet 3 Remove the power cord from the back of the printer CAUTION Do not touch the fuser labeled inside the printer It can be extremely hot Always wait at least 40 minutes for the fuser to c...

Page 182: ...p cover It must be reinstalled if you remove the 500 sheet offset paper output bin 6 Close the back cover of the printer 7 Unpack the 500 sheet offset paper output bin and remove the packing cardboard and tape 8 Hold the paper output bin with the back of the bin facing you 162 Network Printer 17 User s Guide ...

Page 183: ...e top right of the printer Carefully seat the paper output bin onto the printer taking care to align the plug on the paper output bin with the corresponding receptacle on the top of the printer 10 Make sure the paper output bin is correctly aligned and firmly seated on the top of the printer Chapter 7 Installing Printer Options 163 ...

Page 184: ...n 12 If you are printing on long paper pull out the tray extension 13 From the Paper Menu set OUTPUT to OFFSET to set the 500 sheet offset paper output bin as the default output bin see Paper Menu on page 77 14 Make sure you update your printer driver to indicate the the 500 sheet offset paper output bin Offset is installed 164 Network Printer 17 User s Guide ...

Page 185: ...2 Unplug the printer from the wall outlet 3 Remove the power cord from the back of the printer 4 Fold the paper tray to its stored position and fold the paper weight onto the tray 5 Facing the back of the printer press the release buttons with your thumbs while you push up and remove the paper output bin Chapter 7 Installing Printer Options 165 ...

Page 186: ...n the edge of the cover that is closest to the front of the printer and then snap the cover in place 8 Store the paper output bin for future use 9 Make sure you update your printer driver to indicate the the 500 sheet offset paper output bin Offset has been removed 166 Network Printer 17 User s Guide ...

Page 187: ...2 to 105 grams meter2 Bin capacity 45 sheets of paper in each bin Installing the 10 Bin Mailbox Use the following procedure to install the 10 bin mailbox 1 Switch the printer power off 2 Unplug the printer from the wall outlet 3 Remove the power cord from the back of the printer 4 Unpack the mailbox 5 Put the mailbox on the edge of a flat surface to avoid damaging the power cord connector located ...

Page 188: ...hed off CAUTION Do not touch the fuser labeled inside the printer It can be extremely hot Always wait at least 40 minutes for the fuser to cool down 7 Press the release lever and open the back cover 168 Network Printer 17 User s Guide ...

Page 189: ...nstalled if you remove the mailbox 9 Close the back cover of the printer 10 Hold the mailbox by the grips that are located under the bins and on the back cover Attention Use care that you do not accidentally open the back cover of the mailbox while holding it in this position Chapter 7 Installing Printer Options 169 ...

Page 190: ...ailbox into the far right ventilating slot located on the top right of the printer Carefully seat the mailbox onto the printer taking care to align the mailbox plug with the corresponding receptacle on the top of the printer 170 Network Printer 17 User s Guide ...

Page 191: ...er power cord into the upper power connector at the back of the mailbox Plug the free end of the printer power cord into the wall outlet 14 Switch on the mailbox power 15 Switch on the printer power Note If the operator panel displays any message other than READY see Appendix B Printer Messages on page 191 for more information Chapter 7 Installing Printer Options 171 ...

Page 192: ... 2 Switch the mailbox power off 3 Unplug the power cord from the wall outlet 4 Remove both power cords from the back of the mailbox 5 Unplug the power cord from the back of the printer Keep this power cord with the mailbox 6 Facing the back of the printer pull up on the mailbox with one hand while you press the release buttons with the other hand 7 Firmly hold the mailbox and lift it off the print...

Page 193: ...he printer edge of the cover first and then snap the cover in place 9 Store the mailbox and power cord for future use 10 Make sure you update your printer driver to indicate the mailbox has been removed Chapter 7 Installing Printer Options 173 ...

Page 194: ...to 28 lb 60 grams meter2 to 105 grams meter2 Envelope feeder capacity 75 envelopes Installing the Envelope Feeder Use the following procedure to install the envelope feeder 1 Switch the printer power off 2 Unplug the printer from the wall outlet 3 Remove the power cord from the back of the printer 4 Unpack the envelope feeder and save the packing materials for future use 5 Open the auxiliary tray ...

Page 195: ...6 Open the small cover located on the left side of the open auxiliary tray 7 Squeeze the tab and remove the inner cover Store the cover for future use Chapter 7 Installing Printer Options 175 ...

Page 196: ...r than READY see Appendix B Printer Messages on page 191 for more information 11 For information on how to use the envelope feeder see Loading Envelopes into the Envelope Feeder on page 40 12 Make sure you update your printer driver to indicate the envelope feeder is installed Important Note that you need to remove the envelope feeder before you can open the front cover of the printer 176 Network ...

Page 197: ...Removing the Envelope Feeder Use the following procedure to remove the envelope feeder 1 Pull out and remove the envelope feeder 2 Reinstall the inner cover Chapter 7 Installing Printer Options 177 ...

Page 198: ...e small cover 4 Close the auxiliary tray 5 Store the envelope feeder for future use 6 Make sure you update your printer driver to indicate the envelope feeder has been removed 178 Network Printer 17 User s Guide ...

Page 199: ...Ethernet and Token Ring Configuration Guide please refer to it when you configure your Ethernet or Token Ring card Use this section to set the following values from the operator panel IP address Subnet mask Gateway address Locally administered MAC address Note The MAC address is the Globally Administered Address GAA The MAC address can be changed to the Locally Administered address LAA Copyright I...

Page 200: ...ement the value by 10 press and hold the Value key 6 When the operator panel displays the value you want press Continue Enter The moves to the next value for example 1ð ð ð ð 7 Press the Value key until the desired value is displayed then press the Continue Enter key 8 Repeat step 7 until all four values have been set then press the Continue Enter key to set the address The value has been set if a...

Page 201: ...ess that came with the card for example MAC ADDRESS ð1 ð4 AC 9A ðð ðð The indicates the value you can change at this point Notice that the first pair of values 01 in this case is shown on the same line as MAC ADDRESS 5 Press the Value key The asterisk goes away and the value is incremented by one The range of the address values is zero to 255 hex that is FF 6 Press the Value key until the desired ...

Page 202: ...are of Beaconing When you turn the printer off wait at least two or three seconds before turning it back on A quick off on may cause a Token Ring card to start beaconing 182 Network Printer 17 User s Guide ...

Page 203: ...call your point of purchase or IBM customer technical support 1 800 358 6661 in the U S A and Canada Notes a Have your printer serial number ready the serial number is printed on the inside right cover just to the right of the toner cartridge open the top cover to see it Also if you are asked for a machine type specify 4317 b If you need IBM operating system support for example AIX OS 2 OS 400 and...

Page 204: ...uivalent that are no more than six feet 1 83 meters in length 4 For LAN printing problems print a configuration page and make sure the appropriate network interface card is installed look under Installed Options If the card does not appear under installed options reseat the card see The Network Interface Card on page 135 If problems persist you may need a new card Also refer to IBM Network Printer...

Page 205: ... remove and reseat the memory SIMM If reseating the memory SIMM does not correct the problem replace it Added paper and the printer does not work You have added or changed paper and now the printer will not print Responses 1 Open and close the printer tray and make sure it is positioned correctly 2 Make sure that paper is loaded correctly with paper under the retaining clips and plastic tabs See C...

Page 206: ...not printing Responses 1 Print a configuration page See Printing the Printer Configuration Page on page 13 If the controller recognizes the IPDS feature the configuration page will list the IPDS menu and Installed options will list IPDS If IPDS is not listed remove and reseat the IPDS SIMM If reseating the SIMM does not correct the problem replace the SIMM 2 If you use either an Ethernet or Token ...

Page 207: ...specifications See Selecting Paper and Other Printable Material on page 22 for more information 4 Install a new toner cartridge Light prints may indicate that you need to replace the toner cartridge See Changing the Toner Cartridge on page 111 for instructions on removing and replacing the toner cartridge If you cannot obtain a toner cartridge immediately try the following Remove the existing tone...

Page 208: ... in the printer may not be compatible with your printer Verify that the paper you are using conforms to the specifications for the printer See Selecting Paper and Other Printable Material on page 22 4 Check for obstructions in the paper path Obstructions may include paper clips and corners of previously jammed paper 5 Check the paper supply tray for damaged paper 6 Reload the paper tray with fresh...

Page 209: ...ay Tray 1 on page 25 Note Closing the 250 sheet tray with too much force can misalign the paper guides Factory defaults did not get reset Invoking the FACTORY DEFAULT item on the Test Menu resets most values to the factory defaults Some values do not get reset These values include LANGUAGE AUXSIZE PCL SAVE PS SAVE BI DI IP ADDRESS SUBNET MASK GATEWAY ADDRESS and MAC ADDRESS Response To reset all v...

Page 210: ...190 Network Printer 17 User s Guide ...

Page 211: ...from a cold start Letter size paper is the default paper size Action None required however you need to restore any unique settings for the printer such as default trays or bins CONTEXT SAVE ADJUSTED Meaning The printer is configured to use the context saving option PCL SAVE and PS SAVE under the Memconfig Menu however due to a configuration change the printer no longer has enough memory to support...

Page 212: ...net or Token Ring card and b you are using letter or A4 size paper make sure your LAN cable is connected and the network card is seated IGNORE DISK FORMAT DISK Meaning You are powering up with an unformatted hard drive or you selected the FORMAT DISK action on the Test Menu Action Press the Value key to format the disk Press the Shift and Value keys simultaneously to continue as if there were no h...

Page 213: ...ffect until the next job boundary Different data streams in particular SCS define job boundaries in different ways so it may take a while for the new value to take effect Action None required If problems occur make sure you take the printer offline to change menu values only when no jobs are printing the printer is in Ready state NO BIN ACCESS WHEN IN MENUS Meaning You pressed the Mailbox button w...

Page 214: ...r is receiving PCL5e data through the token ring interface Action None required PLEASE WAIT Meaning The printer is processing data and cannot immediately respond to a request Action Wait until the message clears If the message remains and processing on the host appears to have stopped power off the printer wait ten seconds and then power the printer on POWER SAVER ON Meaning The printer is in powe...

Page 215: ...etting to its default values Action None required RESTORING DEFAULTS Meaning The printer is restoring the factory defaults for the printer Action None required SWITCHING TO IPDS Meaning The printer is switching to IPDS Action None required SWITCHING TO PCL Meaning The printer is switching to PCL5e Action None required SWITCHING TO PS Meaning The printer is switching to PostScript Action None requi...

Page 216: ...n Action Close the cover that is open 11 LOAD paper_size IN tray Meaning The tray is out of paper or it contains the wrong size paper The message identifies the size of paper paper_size and the tray tray that needs paper Action If the tray is empty refill it The printer resumes printing on its own If the printer contains the wrong size paper you have two choices to use the current paper size press...

Page 217: ...user Action See 23 PAPER JAM Toner Cartridge Area on page 68 24 PAPER JAM Meaning Paper has jammed in the 500 sheet Offset Paper Output Action See 24 PAPER JAM Offset Paper Output Bin on page 70 25 MAILBOX JAM Meaning Paper has jammed in the mailbox Action See 25 PAPER JAM Mailbox on page 71 29 OUTPUT FULL Meaning The output bin is full Action Remove the output from the bin 29 CHECK BIN MAILBOX nn...

Page 218: ... The printer detected a network interface card in the bottom slot but the card is not communicating Action Make sure the network card is properly installed and restart the printer See Installing a Network Interface Card on page 136 If the message recurs call for service 43 PS OPTION ERROR Meaning The printer has detected a problem in the PostScript module Action Reinstall the PostScript SIMM See I...

Page 219: ...tected a problem with the main motor Action Call for service 54 ERROR CALL FOR SERVICE Meaning The printer has detected a problem in the duplex unit Action Make sure the duplex unit is installed correctly Call for service if the problem continues 55 ERROR CALL FOR SERVICE Meaning The printer has detected a problem with the fan Action Call for service 56 ERROR CALL FOR SERVICE Meaning The printer h...

Page 220: ...h memory to process IPDS jobs Action Power off the printer wait twenty seconds and then power on the printer to clear memory If the error happens again you may need to install more memory See Memory Requirements on page 3 for information about IPDS memory requirements See Installing a SIMM on page 130 for information about installing memory SIMMs 82 HOST TIMEOUT Meaning The coax network interface ...

Page 221: ...send the PA signal 1 Press the Online key to take the printer offline 2 Press the Menu key until you see the Coax Setup Menu 3 Press the Item key until you see PA1 or PA2 whichever signal you want to send 4 Press the Continue Enter key to send the signal 5 Press the Online key to resume printing Appendix B Printer Messages 201 ...

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Page 223: ...50 60 Hz Power consumption Operating 340 watts average Standby 85 watts average Idle 25 watts average Noise level Operating 49 5 dBA Idle 32 dBA Temperature Shipping 20 to 40 C 4 to 104 F Humidity Shipping and storage 15 to 85 Note The shipping and storage humidity can be between 5 to 15 or 85 to 95 for a maximum of 48 hours only Operating and powered off 15 to 85 Dimensions Basic with tray extend...

Page 224: ...between 5 to 15 or 85 to 95 for a maximum of 48 hours only Cartridge life 10 000 images at 5 coverage on Letter size paper Depending on the type of printing you do you can obtain double the page yield if you use the TonerMiser feature For example using the TonerMiser feature and a density setting of 3 you can expect an average cartridge life of 20 000 images at 5 coverage To use the TonerMiser fea...

Page 225: ... IBM PRINT 1 888 426 7746 Also make sure you complete and return the Repair Inventory Worksheet with your printer See Repair Inventory Worksheet on page 211 Follow these procedures to repackage your printer for relocating or shipping 1 Switch the printer power off 2 Unplug the printer from the wall outlet 3 Remove the power cord from the back of the printer 4 Close the auxiliary tray Appendix C Sp...

Page 226: ...ridge 7 Place the toner cartridge inside a foil bag or the package that it came in Keep the cartridge level during storage Note Do not ship the toner cartridge with the printer 8 Use the following steps to install the three orange beige spacers at both ends of the transfer roller and to the left of the auxiliary tray pick roll at the locations shown by the arrows below 206 Network Printer 17 User ...

Page 227: ...sfer roller Pivot the spacer downward into place so that it clicks into place securely over the flange Make sure the spacer is secure and that it holds the transfer roller stationary b Install the orange beige spacer on top of the flanges at the right side of the transfer roller Repeat Step a for the right side transfer roller location Appendix C Specifications and Repackaging 207 ...

Page 228: ...the indented edge is secure against the bottom of the pick roll 9 Remove all paper from the printer tray 10 Press down on the bottom plate of the paper tray until it snaps into position Insert the orange beige spacer and place the tray back into the printer 208 Network Printer 17 User s Guide ...

Page 229: ...11 When you lift the printer use the recessed grips located at the bottom of each side of the printer Face the front of the printer to pick it up Appendix C Specifications and Repackaging 209 ...

Page 230: ... styrofoam packing shims as shown 13 Complete and include a copy of the Repair Inventory Worksheet with the printer Make sure you note all of the printer options that are still installed on the printer See Repair Inventory Worksheet on page 211 210 Network Printer 17 User s Guide ...

Page 231: ...______ Serial number _________________________________________ Inventory Checklist Please check all of the options that you are returning with your printer ___ Duplex unit ___ 500 sheet feeder ___ 500 sheet feeder assembly ___ 250 sheet paper tray ___ 500 sheet paper tray ___ 500 sheet offset catch tray ___ 10 bin mailbox ___ 75 envelope tray ___ Token Ring NIC network card ___ Ethernet NIC networ...

Page 232: ...212 Network Printer 17 User s Guide ...

Page 233: ...er value if necessary See Configuration Config Menu on page 81 There is moisture in the paper Load fresh dry paper The toner cartridge is low on toner Replace the toner cartridge with a new one The toner cartridge is damaged Replace the toner cartridge with a new one Toner Spots on the Print Possible Causes Actions You Should Take Print Sample Paper does not meet specification Use recommended pape...

Page 234: ...toner cartridge is damaged Replace the toner cartridge with a new one Random Deletions or Light Areas on the Print Possible Causes Actions You Should Take Print Sample There is moisture in the paper Load fresh dry paper Paper does not meet specification Use recommended paper The toner cartridge seal is still in place Remove the toner cartridge seal 214 Network Printer 17 User s Guide ...

Page 235: ...oner cartridge with a new one Vertical Bands of Deletions or Light Areas on the Print Possible Causes Actions You Should Take Print Sample The toner cartridge is not installed correctly Reinstall the toner cartridge The toner cartridge is damaged Replace the toner cartridge with a new one Appendix D Print Quality Problems 215 ...

Page 236: ...s Blank Possible Causes Actions You Should Take Print Sample The toner cartridge seal is in place Remove the toner cartridge seal There was a multiple sheet feed Fan the paper The toner cartridge is low on toner Replace the toner cartridge with a new one The toner cartridge is damaged Replace the toner cartridge with a new one The printer power supply has failed Call for service 216 Network Printe...

Page 237: ... Rubs Off or Smears Possible Causes Actions You Should Take Print Sample There is moisture in the paper Load fresh dry paper Paper does not meet specification Use recommended paper The front cover is not fully closed Close the front cover Make sure the side latches are securely locked The fuser is not functioning properly Consider replacing the usage kit See Changing the Usage Kit on page 117 Appe...

Page 238: ...essive moisture in the paper Load fresh dry paper Damaged paper has been loaded in the paper tray Load fresh dry paper The Printed Image Is Blurred Possible Causes Actions You Should Take Print Sample Paper does not meet specification Use recommended paper There is moisture in the paper Load fresh dry paper 218 Network Printer 17 User s Guide ...

Page 239: ... 93 in by 9 84 in beaconing A signal repeatedly displayed on a Token Ring card when the card detects a problem binder holes A series of holes or slots punched at set intervals that allows the form to be inserted in a loose leaf or ring binder binding An item in the Paper Menu that specifies for duplex sheets which edge should be used for binding LONG binding assumes the sheets will be bound along ...

Page 240: ...t data is printed such as paper or adhesive labels See preprinted form forms path The entire route that forms travel during processing The forms path usually begins where the forms are loaded and ends at the stacker Synonym for paper path fuse To use heat and pressure to blend toner onto forms to make a permanent bond fuser The assembly that bonds the toned image to the paper using heat and pressu...

Page 241: ... cards installed allowing it to communicate with two networks offline Not connected to an installed and enabled attachment Contrast with online offset stacking The jogged stacking of output media in the output stacker so that jobs protrude from the balance of the stack to give physical identification online Connected to an installed and enabled attachment Contrast with offline orientation The numb...

Page 242: ...evice 3 In the Network Printer 17 an on off pattern of electrostatic images produced by the laser print head under control of the character generator raster font A font in which each character is defined by a raster bitmap raster pattern A series of picture elements pels arranged in scan lines to form an image raster scan A technique of generating or recording the elements of an image by a line by...

Page 243: ...tors usually small copper tubes or wires insulated from each other within and insulated from another conductor of larger diameter usually copper tubing or copper braid This type of cable is often used to attach printers to an AS 400 system two sided printing Printing on both sides of a sheet of paper Synonymous with duplex printing Contrast with simplex printing valid printable area The area repre...

Page 244: ...224 Network Printer 17 User s Guide ...

Page 245: ...Attention indicator light 8 AUTO FUNCTION Coax DSC DSE Menu item 103 AUTOCONTINU Config Menu item 81 autocontinue function 81 automatic print orientation coax SCS 94 twinax SCS 97 AUX Coax SCS Menu item 93 Paper Menu item 78 Twinax SCS Menu item 96 auxiliary tray adjusting paper size 31 defining paper size 54 78 loading envelopes 32 loading paper 30 location 1 paper sizes supported 22 selecting as...

Page 246: ...ttachment 84 PCL5e defaults 85 PostScript defaults 88 printer network addresses 179 printer settings 81 token ring attachment 89 configuring continued twinax 100 twinax SCS 96 contacting support 183 context saving 4 Continue indicator light 8 Continue Enter key 10 CONTINUOUS TEST Test Menu item 75 controller card inserting 134 installing 129 COPIES for PCL5e jobs 85 for PostScript jobs 88 PCL Menu...

Page 247: ...ading into auxiliary tray 32 selecting 22 selecting size 54 78 envelopes continued size 32 supported for envelope feeder 174 weight 32 environmental specifications 203 ENVSIZE Paper Menu item 78 error log displaying 109 ERROR LOG Machine Info Menu item 109 errors messages complete listing 196 printing PostScript 88 setting autocontinue mode 81 Ethernet configuring network addresses 179 network car...

Page 248: ...ng new fuser unit 120 installing new transfer roller 124 internet protocol address See IP ADDRESS inventory worksheet 211 IP ADDRESS Ethernet Menu item 91 setting from operator panel 180 Token Ring Menu item 89 IPDS buffer size coax 99 buffer size twinax 101 code page 105 default font 105 emulation mode 105 font list 75 IPDS Menu 104 memory requirements 3 page format 107 page protection 104 printi...

Page 249: ...et Menu item 92 setting from operator panel 181 Token Ring Menu item 90 Machine Information Menu 109 macros downloading 5 Mailbox changing bin passwords 51 clearing jams 71 disabling bin passwords 49 enabling bin passwords 47 installing 167 paper supported 167 removing 172 removing prints from bins 44 using 44 using password to access bins 45 Mailbox Menu 80 maintaining the printer 111 manual pape...

Page 250: ... 500 sheet tray 144 duplex unit 140 envelope feeder 174 optional features installing continued hard drive 128 installing 127 network interface card 135 offset output bin 161 SIMMs 128 optional Mailbox feature See Mailbox ordering supplies 111 orientation page for coax SCS 93 for PCL5e landscape or portrait 85 for twinax SCS 96 ORIENTATION PCL Menu item 85 output bins See bins OUTPUT Paper Menu ite...

Page 251: ... length 86 memory requirements 3 page protection 85 PCL5e continued page size 85 PCL Menu 85 portrait or landscape 85 print copies 85 printing fonts list 17 75 printing stored PCL5e pages 16 saving settings 83 selecting for Ethernet attachment 91 selecting for parallel attachment 84 selecting for token ring attachment 89 PDF files Adobe Acrobat 6 PERSONALTY Ethernet Menu item 91 Parallel Menu item...

Page 252: ... printer network card See network interface card printer trays See trays printing coax dumps 76 configuration page 13 continuous test pages 75 duplex setting ignored 185 printing continued hex dumps for troubleshooting 76 IPDS fonts 17 75 IPDS printing problems 186 pages after jams JAMRECOVERY 81 parallel attachment printing problems 186 PCL5e fonts 17 75 PostScript fonts 17 75 PostScript printing...

Page 253: ...aper trays 55 78 symbol set PCL5e 87 SYMSET PCL Menu item 87 T TBM Coax SCS Menu item 95 technical support information about 3 temperature specification 203 Test Menu 75 timeouts coax busy 98 coax hold 98 coax IRQ 98 coax port 98 Ethernet port 91 parallel port 84 token ring port 89 twinax port 101 token ring configuring network addresses 179 network card installing 135 setting line speed for netwo...

Page 254: ... dumps 76 twinax dumps 76 tumble duplex BINDING 78 twinax attachment installing 135 Twinax SCS Menu 96 Twinax Setup Menu 100 TX HEX PRT Test Menu item 76 U usage kit changing 117 user keys See keys operator panel user panel See operator panel using the Mailbox 44 V valid printable area checking IPDS 106 Value key 10 voltage specification 203 VPA CHK IPDS Menu item 106 W weight paper 22 weight prin...

Page 255: ...g your IBM system to your IBM representative or local IBM branch office Thank you for your input and cooperation Note You may either send your comments by fax to 1 800 524 1519 or mail your comments If mailed in the U S A no postage stamp is necessary For residents outside the U S A your local IBM office or representative will forward your comments Comments Name Address Company or Organization Pho...

Page 256: ...d and Tape NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 40 ARMONK NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE Information Development The IBM Printing Systems Company Department H7FE Building 003G P O Box 1900 BOULDER CO 80301 9817 Fold and Tape Please do not staple Fold and Tape S544 5343 03 ...

Page 257: ......

Page 258: ...IBM Part Number 63H2495 File Number S370 4300 9370 16 Printed in U S A S544 5343 ð3 63H2495 ...

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