HPE R/T3000 G2, User Manual

Page: 58 / 79

Troubleshooting 58
•
If the condition occurred while reconnecting a disconnected REPO port, then verify the polarity of the
REPO connector pins.
For more information about REPO ports, see "Connecting the REPO port (on page 20 )."
Site wiring condition
Action : Contact a qualified electrician to be sure that:
•
The line and neutral wires are not reversed in the wall outlet.
•
A ground wire connection does not exist.
Overload condition
All the load LEDs are illuminated.
Action :
1.
Power down the UPS (" Powering down the UPS " on page 44 ).
2.
Remove one or more load devices to reduce the power requirements.
3.
Wait at least 5 seconds and restart the UPS.
4.
If the condition persists, verify that the load devices are not defective.
Checksum failure error
A Checksum failure error occurs when executing a bad load sequence, or having an incorrect EEPROM
map while loading software through the serial or USB port.
Action:
1.
Rerun the firmware upgrade.
2.
If the condition persists, contact a Hewlett Packard Enterprise authorized service representative.
UPS does not start
Action :
1.
Be sure that the power cord is plugged in to a utility power receptacle.
2.
Check the power source at the utility power receptacle.
Low battery shutdowns
Ungraceful shutdown of attached servers occurs when the UPS is in a low battery condition.
Action :
1.
Verify that the power management software is not delaying the shutdown of attached servers when
the UPS is in a low battery condition.
2.
Allow the UPS batteries to charge for 24 hours.
3.
If the Battery Fault LED illuminates , replace the batteries (" UPS battery replacement procedure " on page
47 ).