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Support and other resources 73

Remote support

Remote support is available with supported devices as part of your warranty or contractual support

agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event

notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your

product’s service level. Hewlett Packard Enterprise strongly recommends that you register your device for

remote support.
For more information and device support details, go to the Insight Remote Support website

(

http://www.hpe.com/info/insightremotesupport/docs

Summary of Contents for R/T3000 G2

Page 1: ... the HPE R T3000 G2 UPS This document is for the person who installs and maintains power products Hewlett Packard Enterprise assumes you are qualified in the servicing of high voltage equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 651176 003R a November 2015 Edition 4 ...

Page 2: ...rth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and or...

Page 3: ...cting devices to the UPS 23 Connecting the UPS cord retention clips 24 Charging the UPS batteries 24 Starting power to the load 25 Installing the ERM in a rack 25 Connecting the battery leads 26 Attaching the ERM front bezel 27 Connecting the ERM to the UPS 28 Switching on the ERM circuit breaker 29 Charging the ERM batteries 29 Installing the optional UPS Network Module 30 Connecting the UPS Netw...

Page 4: ...the USB COM ports 51 Power management 53 Power Protector software 53 Troubleshooting 54 LED troubleshooting 54 UPS is in Auto Bypass mode 55 UPS is in Converter Off mode 55 General alarm condition 56 Bypass is out of range 56 Battery condition 57 UPS is on battery 57 Input voltage is out of range 57 Overtemperature condition 57 Internal UPS fault condition 57 REPO condition 57 Site wiring conditio...

Page 5: ...lett Packard Enterprise Support 65 Information to collect 65 Accessing updates 65 Websites 65 Customer Self Repair 66 Remote support 73 Warranty and regulatory information 74 Warranty information 74 Regulatory information 74 Safety and regulatory compliance 74 Turkey RoHS material content declaration 74 Ukraine RoHS material content declaration 74 Acronyms and abbreviations 75 Documentation feedba...

Page 6: ...to a maximum of 3300 VA 3000 W these numbers might vary by model To benefit from the latest product enhancements update to the latest versions of UPS firmware and software NOTE To download the latest versions of UPS firmware and software see the Hewlett Packard Enterprise website http www hpe com info rackandpower UPS front panel Item Description 1 Battery compartment 2 Front panel display ...

Page 7: ...Silencing an audible alarm on page 43 2 Off button Places the UPS in Standby mode on page 40 3 On button Powers up the UPS Starting power to the load on page 25 4 Battery Start button Starts the UPS on battery power when pressed with the On button UPS front panel LED indicators The front panel is shown with the bezel removed ...

Page 8: ... Bypass 7 On Battery 8 Utility For more information see LED troubleshooting on page 54 UPS R T3000 models UPS model Description R T3000 NA and R T3000j JPN Domestic Japanese Low voltage Nondetachable NEMA L5 30 plug R T3000h NA and R T3000h JPN Domestic High voltage Nondetachable NEMA L6 20 plug R T3000 INT International High voltage Detachable country specific plug R T3000 NA and R T3000j JPN rea...

Page 9: ...with L5 30 plug R T3000h NA and R T3000h JPN rear panel Item Description 1 UPS option card 2 USB communications port 3 Serial communications port 4 Ground bonding screw 5 Load segment 1 and 2 one IEC 320 C19 receptacle 6 Load segment 1 three IEC 320 C13 receptacles 7 Load segment 2 three IEC 320 C13 receptacles 8 PDU output L6 20 receptacle load segment 1 9 Cord retention clip attachment location ...

Page 10: ...n properly wired the REPO feature enables the power at the UPS output receptacles to be switched off from a remote location To use this feature the REPO port must be connected to a remote normally open switch not supplied The REPO switch is used in conjunction with a main disconnect device that removes the AC source from the input of the UPS When the switch is closed The REPO feature immediately p...

Page 11: ... if the On button is pressed and a REPO is detected battery start is inhibited and the UPS is not able to assume the load The electronics module fan spins and the General Alarm LED and an audible alarm are active as long as the On button is held To power down the entire network in the event of an emergency the REPO ports of multiple UPS units can be connected to a single switch ERM rear panel Item...

Page 12: ...g 45 kg 100 lb This symbol indicates that the ERM exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling WARNING To prevent personal injury from earth conductor leakage current Do not operate the UPS while disconn...

Page 13: ...ed branch circuit suitably rated for the specific UPS as stated in Input specifications Readying the equipment 1 Check the battery recharge date specified on the label that is affixed to the shipping carton IMPORTANT Do not use the battery if the recharge date has passed If the date on the battery recharge date label has passed without the battery being recharged contact a Hewlett Packard Enterpri...

Page 14: ...4 To install the mounting rails 1 Loosen the wing nuts or hex nuts and then extend the brackets to the appropriate length 2 Insert screws through the rack into the mounting rail and the front of each mounting bracket ...

Page 15: ...Installation 15 3 Install cage nuts or clip nuts into the rear of the rack 4 Insert screws through the mounting rail into the cage nuts or clip nuts ...

Page 16: ...stalling the UPS in a rack lBefore installing the unit review and adhere to all warnings provided in Precautions on page 12 WARNING A risk of personal injury or damage to the equipment exists Uneven loading of equipment in the rack might cause the rack to become unstable Install the heavier components first and then continue to populate the rack from the bottom to the top 1 Install the mounting ra...

Page 17: ...assis to rail level and slide the chassis on the mounting rails 4 Attach the chassis to the rack using the supplied screws Connecting the battery leads WARNING To prevent personal injury from electric shock or damage to the equipment remove the battery lead labels and verify that the ERM circuit breakers are in the Off position ...

Page 18: ...Installation 18 ...

Page 19: ... automatically disabled Connect the UPS to a host computer using either the USB cable or the DB9 serial cable included with the UPS Install HPE Power Protector on the host computer See the Hewlett Packard Enterprise website http www hpe com info rackandpower to download the latest version NOTE To install and configure the software see the software user guide The software user guide is available fo...

Page 20: ...the communications port to the host computer IMPORTANT Power protector software requires the communications port to be appropriately cabled to the host computer Connecting the USB communications port Connecting the REPO port WARNING The pins on the REPO port are polarity sensitive Be sure to verify polarity while connecting the REPO port ...

Page 21: ... connector block using stranded nonshielded wire AWG 22 18 or equivalent Separate wire pairs are attached to a single normally open contact in a parallel connection Hewlett Packard Enterprise recommends using different colors for the positive and negative wires If a connector becomes disconnected and is reconnected with reversed polarity a REPO is initiated To avoid REPO port disconnect Minimize w...

Page 22: ...verifying the REPO connection see Verifying the REPO port connection on page 44 Connecting the ground bonding cable l NOTE UPS appearance might vary depending on the specific unit installed The ground bonding screw is provided as an attachment point for conductors Use a ground bonding cable if the rack contains any conductors for the purpose of functional grounding or bonding of ungrounded metal p...

Page 23: ...ded earthed electrical outlet that is installed near the equipment and is easily accessible Do not disable the grounding plug on the input line cord The grounding plug is an important safety feature Do not use extension cords Connect the UPS to a grounded utility power outlet When the UPS is plugged in it automatically enters Standby mode and begins charging the batteries Connecting devices to the...

Page 24: ... the rear panel of the UPS using the IEC to IEC power cords included with the UPS To provide additional receptacles Plug a PDU into the PDU output receptacle The PDU output receptacle is part of load segment 1 and can be turned off and on using power protector software on page 53 Plug an extension bar into any IEC 320 C19 receptacle to yield eight additional IEC 320 C13 receptacles Connecting the ...

Page 25: ...d in Precautions on page 12 WARNING A risk of personal injury or damage to the equipment exists Uneven loading of equipment in the rack might cause the rack to become unstable Install the heavier components first and then continue to populate the rack from the bottom to the top 1 Install the mounting rails 2 Install the mounting ears on the chassis using the screws provided 3 With one person on ea...

Page 26: ...Installation 26 4 Attach the chassis to the rack using the supplied screws Connecting the battery leads ...

Page 27: ...Installation 27 Attaching the ERM front bezel ...

Page 28: ...Installation 28 Connecting the ERM to the UPS 1 Remove the screws and then remove the ERM connector bracket from the UPS 2 Connect the ERM cable 2 in the socket 1 at the rear of the UPS ...

Page 29: ... socket at the rear of the first ERM Up to two ERM units can be connected c Attach the ERM connector bracket to the first ERM as a cord retention bracket for the ERM cable Switching on the ERM circuit breaker Charging the ERM batteries Connect the UPS to a grounded utility power outlet When the UPS is plugged in the unit automatically enters Standby mode and begins charging the ERM batteries Allow...

Page 30: ...rk Module You can purchase the optional UPS Network Module by ordering part number AF465A 1 Remove the two screws securing the UPS option slot cover plate and then remove the cover plate 2 Install the UPS Network Module along the alignment channels in the option slot 3 Secure the UPS Network Module using the two screws removed in step 1 ...

Page 31: ... flashes regularly after 2 minutes Connecting the UPS Network Module The UPS Network Module is provided to manage the attached servers RJ 45 network patch panel cables are required to use this card The RJ 45 network patch panel cables are not included Installing the UPS as a tower Before installing the unit review and adhere to all warnings provided in Precautions on page 12 Connecting the battery...

Page 32: ... from electric shock or damage to the equipment remove the battery lead labels and verify that the ERM circuit breakers are in the Off position Rotating the logo badge Gently pull out the logo badge rotate it 90 degrees and then replace it in the bezel ...

Page 33: ...e to the equipment the tower conversion stands must be properly attached when the unit is installed as a tower Using the preinstalled screws attach the tower conversion stands to the unit Continuing the installation To continue the UPS installation follow the instructions starting with Connecting the serial communications port on page 20 ...

Page 34: ...nstalling the unit review and adhere to all warnings provided in Precautions on page 12 The tower stands and associated hardware ship with the UPS Rotating the logo badge Gently pull out the logo badge rotate it 90 degrees and then replace it in the bezel ...

Page 35: ...ng the ERM front bezel Attaching the tower conversion stands WARNING To reduce the risk of personal injury or damage to the equipment the tower conversion stands must be properly attached when the unit is installed as a tower ...

Page 36: ...g the preinstalled screws attach the tower conversion stands to the unit 2 Remove a screw from the inner most rear corner of the UPS and ERM 3 To attach the tower brackets o For the front bracket use the mounting ear screws ...

Page 37: ...on 37 o For the rear bracket use the screws removed from the chassis Continuing the ERM installation To continue the ERM installation follow the instructions starting with Connecting the ERM to the UPS on page 28 ...

Page 38: ...Installation 38 Installing the extension bars if included ...

Page 39: ...Installation 39 Connecting and securing the power cords ...

Page 40: ... but no power is available at the output receptacles The UPS remains in Standby mode until an alternate mode is selected or until utility power is removed For the location of buttons see UPS front panel controls on page 7 For the location of LEDs see UPS front panel LED indicators on page 7 Operate mode In Operate mode Power is available at the UPS receptacles The UPS charges the batteries as nece...

Page 41: ...ns to Operate mode After the UPS is initially connected to utility power it can be started on battery power thereafter To start the UPS in Battery mode no utility power present press and hold the On and Battery Start buttons simultaneously for three seconds Auto Bypass mode The UPS automatically enters Auto Bypass mode when one of the following conditions occurs The power from the UPS reaches a pe...

Page 42: ...ds Any Yes or No Silences audible alarms after 0 5 seconds 3 seconds Continuously Any Yes or No Initiates a self test Battery Start 0 5 seconds Any Yes or No No action Battery Start and On 3 seconds Continuously UPS off No Transfers to battery power and begins powering the load On and Self Test 3 seconds Continuously Any Yes or No Enters or exits Configuration mode Configuring the UPS The UPS auto...

Page 43: ...5 Repeat steps 2 and 3 for each option 6 To save the configuration settings and exit Configure mode press and hold the Test Alarm Reset button for 3 seconds NOTE Configure mode times out after 2 minutes of inactivity If the Test Alarm Reset button has not been pressed any new selections are not saved For the location of buttons see UPS front panel controls on page 7 For the location of LEDs see UP...

Page 44: ...REPO port a Power up the UPS Starting power to the load on page 25 b Disconnect the REPO port c Reconnect the REPO port If the polarity is correct the REPO connectors can be disconnected and then reconnected without initiating a REPO d Verify that the UPS remains in Operate mode on page 40 e If a REPO is initiated the polarity is reversed Check and correct the connections Powering down the UPS 1 S...

Page 45: ...Maintenance 45 Maintenance Removing the UPS front bezel Removing the ERM front bezel Replacing the batteries To replace the batteries ...

Page 46: ...uses battery power by matching the UPS configuration with the utility voltage Refer to Configuring the UPS on page 42 Keep the area around the UPS clean and dust free If the environment is very dusty clean the outside of the UPS regularly with a vacuum cleaner Maintain the ambient temperature at 25 C 77 F If storing a UPS for an extended period recharge the batteries every 6 months CAUTION Because...

Page 47: ... replacement procedure WARNING To prevent personal injury from electric shock or damage to the equipment remove the battery lead labels and verify that the ERM circuit breakers are in the Off position This component is hot swappable and can be replaced without powering down the UPS 1 optional To replace the component with the UPS powered down refer to Powering down the UPS on page 44 CAUTION When ...

Page 48: ...teries charge to 80 percent of their capacity within 3 hours 100 percent of their capacity within 48 hours If the installation has been successful the Battery Fault LED is not illuminated If the installation has not been successful the Battery Fault LED illuminates If this occurs repeat the UPS battery replacement procedure on page 47 and check the battery terminal connections If the Battery Fault...

Page 49: ...re Replacing the ERM To remove the ERM 1 Switch the circuit breaker for any attached ERMs to the Off position 2 Unplug the ERM from the back of the UPS 3 Unplug the ERM from a second connected ERM 4 Remove the front bezel Removing the ERM front bezel on page 45 on the ERM that is being replaced 5 Disconnect the battery leads 6 Remove the screws securing the ERM to the rack 7 Remove the ERM from th...

Page 50: ... configuration a driver download might be required to successfully install the converter The driver can be downloaded from the USB Drivers website http www usb drivers com drivers 123 123294 htm To configure a USB port to the COM 1 port on systems that do not have available serial ports 1 Connect the USB to serial converter to the USB port on your system 2 For Windows Vista click Start select Cont...

Page 51: ...e program accessing COM 1 a Click OK b For Windows Vista skip to step 13 11 For Windows Server reduce the Receive Buffer and Transmit Buffer to the low setting by scrolling down to select low 1 12 Be sure that the Use FIFO buffers requires 16550 compatible UART checkbox is selected For Windows XP the USB settings might be different Choose the lowest most dependable Receive and Transmit buffers by ...

Page 52: ...nverter is assigned to COM 1 and that the other USB device is assigned to a different port If the Device Manager screen does not automatically refresh to show the change a Click Action The Action Menu appears b Click Scan for hardware changes to refresh the screen and display the changes ...

Page 53: ...d load devices The HPE UPS Network Module P N AF465A is a Minislot with an easy to use browser interface which gives you comprehensive control of the UPS and enables you to monitor and effectively manage power environments The UPS Network Module supports either a single UPS configuration or a dual redundant UPS configuration for no single point of failure The UPS Network Module can be configured t...

Page 54: ... is out of range on page 56 Off Off Flashing Battery condition on page 57 Batteries are disconnected or battery test failure Off Flashing Off Off Off Off Off Off Low battery no utility power UPS is on battery on page 57 Off On Off On Batt ery capacity 25 On Batt ery capacity 25 On Batt ery capacity 50 On Batt ery capacity 75 Off UPS is on battery on page 57 No utility power Off Flashing Overtemper...

Page 55: ...er output over current Inverter fault Heat sink over temperature Fan failure Overload The load is supported but not protected while in Auto Bypass mode Action 1 If power management software is being used check the log files to obtain specific error information to help identify the problem For more information about the causes of a general fault condition see the HPE Power Manager user guide availa...

Page 56: ...s b If the Battery Fault LED illuminates replace the batteries UPS battery replacement procedure on page 47 3 Reduce the load a Power down the UPS Powering down the UPS on page 44 b Remove one or more load devices to reduce the power requirements c Wait at least 5 seconds and restart the UPS d If the condition persists verify that the load devices are not defective 4 Allow the UPS to cool a Power ...

Page 57: ...e the UPS Configuring the UPS on page 42 2 Contact a qualified electrician to verify that the utility power is suitable for the UPS Overtemperature condition Possible cause The UPS internal temperature is too high or a fan has failed Action 1 Power down the UPS Powering down the UPS on page 44 2 Allow the UPS to cool a Clear vents and remove any heat sources b Be sure that the that the airflow aro...

Page 58: ...t defective Checksum failure error A Checksum failure error occurs when executing a bad load sequence or having an incorrect EEPROM map while loading software through the serial or USB port Action 1 Rerun the firmware upgrade 2 If the condition persists contact a Hewlett Packard Enterprise authorized service representative UPS does not start Action 1 Be sure that the power cord is plugged in to a ...

Page 59: ...eries to charge for 24 hours 4 Initiate a self test Initiating a self test on page 43 5 During extended power outages save your work power down the load devices and then power down the UPS Powering down the UPS on page 44 to conserve battery power UPS frequently switches between utility and battery power Action 1 Check the input voltage and reconfigure the UPS Configuring the UPS on page 42 2 Cont...

Page 60: ...ity voltage VAC Branch circuit rating A Line cord R T3000 NA JPN 50 60 100 110 120 127 30 Nondetachable power cord with NEMA L5 30 plug R T3000h NA JPN 50 60 200 2081 220 230 240 20 Nondetachable power cord with NEMA L6 20 plug R T3000 INTL 50 60 200 208 220 230 240 16 Detachable power cord with country specific plug 1 The output voltage is 204 for this setting UPS output specifications UPS model ...

Page 61: ...ment Manufacturers Association Battery power 5 of nominal output voltage rating Output feature specifications Feature Specification Online efficiency 94 nominal input voltage Voltage wave shape Sine wave 5 THD with typical PFC load Surge suppression 300J via MOVs Noise filtering EN 55022 line filter for normal and common mode use Battery specifications Feature Specification Type 12 V 5 AH sealed m...

Page 62: ...nutes 55 minutes 99 minutes 80 7 minutes 34 minutes 60 minutes 100 5 minutes 26 minutes 47 minutes Environmental specifications Feature Specification Operating temperature 10 C to 40 C 50 F to 104 F UL tested at 25 C 77 F Nonoperating temperature 15 C to 40 C 5 F to 104 F Relative humidity 20 to 80 noncondensing Operating altitude Up to 3 000 m 9 842 ft above sea level Nonoperating altitude 15 000...

Page 63: ...rprise authorized service representative UPS spare parts list Item Description Spare part number 1 UPS unit a NA JPN 638840 001 b HV NA JPN 638841 001 c INTL 638842 001 2 UPS Network Module 636934 001 3 Battery module 517703 001 4 Mounting rails with screws 419181 001 5 UPS ERM mounting brackets 582931 001 6 Cord retention clips 6 407409 001 7 Serial download cable 397642 001 not shown ...

Page 64: ...umber 1 ERM unit 517702 001 2 UPS ERM mounting brackets 582931 001 3 Mounting rails with screws 419181 001 not shown Hardware options For information on the supported hardware options see the Hewlett Packard Enterprise website http www hpe com info rackandpower ...

Page 65: ...cumentation to identify the recommended software update method To download product updates go to either of the following o Hewlett Packard Enterprise Support Center Get connected with updates page http www hpe com support e updates o Software Depot website http www hpe com support softwaredepot To view and update your entitlements and to link your contracts and warranties with your profile go to t...

Page 66: ...hat an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the Hewlett Packard Enterprise Support Cen...

Page 67: ...rd consultez le site Web Hewlett Packard Enterprise http www hpe com support selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fas...

Page 68: ...zeichnet CSR Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar Wenn Sie Hilfe benötigen können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien von H...

Page 69: ... cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise póngase en contacto con su proveedor de servicios local Si está interesado en el programa para Norteamérica visite la página web de Hewlett Packard Ent...

Page 70: ... obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da Hewlett Packard Enterprise não são projetadas para o ...

Page 71: ...Support and other resources 71 ...

Page 72: ...Support and other resources 72 ...

Page 73: ...atic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support For more information and device support details go to the Insight Remote Support website http www hpe com info insightremotesuppor...

Page 74: ... support Storage Warranties HPE Networking Products http www hpe com support Networking Warranties Regulatory information Safety and regulatory compliance For important safety environmental and regulatory information see Safety and Compliance Information for Server Storage Power Networking and Rack Products available at the Hewlett Packard Enterprise website http www hpe com support Safety Complia...

Page 75: ...ble read only memory ERM extended runtime module IEC International Electrotechnical Commission MOV metal oxide varistor PDU power distribution unit PFC power factor corrected REPO remote emergency power off THD total harmonic distortion UPS uninterruptible power system USB universal serial bus ...

Page 76: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Page 77: ...lett Packard Enterprise 65 Converter Off mode 55 converter serial to USB 50 cord retention clip locations 10 D Declaration of Conformity 74 devices connecting 23 diagnostics 43 dimensions ERM 60 dimensions UPS 60 disposal battery 74 E electrical requirements 13 environmental specifications 62 ERM circuit breaker turning on 29 ERM identifying components 11 ERM installing 25 34 ERM replacing 49 Euro...

Page 78: ...on 31 34 rear panel connectors 10 11 regulatory compliance identification numbers 54 74 regulatory compliance notices 74 replacing the batteries 45 47 replacing the ERM 49 replacing the UPS 48 REPO condition 57 REPO port location 10 REPO port specifications 62 REPO port verifying connection 44 required tools 12 Reset button location 7 runtime specifications 62 S safety considerations 12 74 selecti...

Page 79: ...Index 79 W website Hewlett Packard Enterprise 65 weight ERM 60 weight UPS 60 ...

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