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HP ZBook Fury 17 G7, Maintenance And Service Manual, Page: 137 / 232

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HP ZBook Fury 17 G7 Maintenance And Service Manual Download Page 137

Common issues and possible solutions

This section contains common issues, symptoms, and a series of tables that describe possible solutions to 
issues from Failure Classification tables. The following sections identify the issue with symptoms and solutions 
to resolve an issue.

ENWW

Common issues and possible solutions 123

Summary of Contents for ZBook Fury 17 G7

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...all not be liable for technical or editorial errors or omissions contained herein First Edition September 2020 Document Part Number M21105 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased ha...

Page 3: ...that should be accessed by only an authorized service provider IMPORTANT See Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Removal and replacement procedures for authorized service provider parts can damage the computer or void your warranty ENWW iii ...

Page 4: ...iv Important notice about Customer Self Repair parts ENWW ...

Page 5: ... the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the u...

Page 6: ...vi Safety warning notice ENWW ...

Page 7: ...nents 11 Bottom 12 Top cover 13 Rear 13 Labels 14 HP TamperLock 15 Inserting a SIM card in the service bay 16 3 Illustrated parts catalog 19 Computer major components 19 Mass storage devices 26 Cables 26 Miscellaneous parts 27 4 Removal and replacement procedures preliminary requirements 31 Tools required 31 Service considerations 32 Plastic parts 32 Cables and connectors 32 Drive handling 32 ENWW...

Page 8: ...Battery 41 Solid state drives 3 and 4 42 Hard drive 44 WLAN module 46 WWAN module 47 Solid state drive 2 49 Memory modules 2 and 4 51 Keyboard 54 Memory modules 1 and 3 58 Solid state drive 1 62 6 Removal and replacement procedures for authorized service provider parts 65 Component replacement procedures 66 Preparation for disassembly 66 Bottom case 66 SD card board cable 68 SD card board 69 Finge...

Page 9: ...e software 108 6 HP Hardware Diagnostics and Tools 109 HP PC Hardware Diagnostics UEFI 109 HP BIOS Configuration Utility BCU 110 HP Image Diagnostic Tool 111 HP Thermal Monitor 111 Non HP diagnostics tools 111 7 Status lights blinking light codes troubleshooting lights and POST error messages 112 Status lights 112 Blinking light codes 112 POST error messages 113 Resolve the issue 115 8 Hard reset ...

Page 10: ...rd 134 Performance OS 135 Intermittent shutdown 135 Blue screen 136 Freeze at Windows Logo hang or lockup 136 Electromagnetic Interference EMI 137 No wake up 138 Unresponsive 139 Slow performance 140 HP Smart Adapter warning message 140 Incorrect time and date 141 Display 142 Display anomalies 143 Symptom 143 Quick check 144 HP PC Hardware Diagnostics UEFI for video test 144 Display assembly diagr...

Page 11: ... 166 Additional information 168 Acronyms 168 Blinking lights and boot error codes 169 Processor not executing code 169 BIOS recovery code unable to find valid BIOS recovery image 169 Memory module error 169 Graphics Controller Error No Controller 170 Failure System Board Error 170 Intel Trusted Execution Technology TXT Error 170 Sure Start unable to find valid BIOS Boot Block image 170 Sure Start ...

Page 12: ...eating recovery media 190 Using Windows tools for backing up 190 Using the HP Cloud Recovery Download Tool to create recovery media select products only 190 Restoring and recovering your system 191 Creating a system restore 191 Restoring and recovery methods 191 Recovering using HP Recovery media 191 Changing the computer boot order 192 Using HP Sure Recover select products only 192 10 Using HP PC...

Page 13: ...1 Nonvolatile memory usage 203 Questions and answers 205 Using HP Sure Start select products only 207 13 Power cord set requirements 209 Requirements for all countries 209 Requirements for specific countries and regions 209 14 Recycling 213 Index 215 ENWW xiii ...

Page 14: ...xiv ENWW ...

Page 15: ...IDIA Quadro T2000 N19P Q3 graphics controller NVIDIA Quadro N19E Q3 graphics controller NVIDIA Quadro N19E Q5 graphics controller NVIDIA Quadro N19E Q1 KD A1 graphics controller Graphics card AMD Radeon Professional W5500M graphics card with 4 GB memory AMD Radeon RX 5500M graphics card with 4 GB memory NVIDIA Quadro RTX 3000 graphics card with 6 GB memory NVIDIA Quadro RTX 4000 graphics card with...

Page 16: ...th FHD webcam and ambient light sensor typical brightness 300 nits FHD 1920 1080 antiglare sRGB 100 eDP 1 2 display panel equipped with ambient light sensor typical brightness 300 nits Memory Four customer accessible memory module slots supporting up to 128 GB of RAM DDR4 2666 dual channel support NOTE Non ECC memory performance 2666 MHz provided same part number of memory modules otherwise perfor...

Page 17: ...tel Wi Fi 6 AX201 ax 2 2 Bluetooth 5 0 MU MIMO M 2 2230 vProfessional 160 MHz MIPI BRI WW with 2 antennas Intel XMM 7360 LTE Advanced Cat 9 Wireless Wide Area Network WWAN Near field communication NFC NFC Mirage WNC XRAV 1 Keyboard pointing devices Dual point keyboard with clickpad backlit spill resistant premium notebook keyboard Power requirements Battery 8 cell 94 WHr long life PL Fast Charge H...

Page 18: ...4 CBB 1903 Windows 10 Professional 64 CBB 1909 Windows 10 Professional 64 Chinese Market Windows 10 Professional 64 for Workstations Plus Windows 10 Professional 64 for Workstations Plus Chinese Market Windows 10 Professional 64 High End Windows 10 Professional 64 High End Chinese Market FreeDOS Red Hat Enterprise Linux 8 Workstation Serviceability End user replaceable parts AC adapter Service cov...

Page 19: ...ors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 2 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HD...

Page 20: ... might be required 5 Power connector Connects an AC adapter 6 Battery light When AC power is connected White The battery charge is greater than 90 Amber The battery charge is from 0 to 90 Off The battery is not charging When AC power is disconnected battery not charging Blinking amber The battery has reached a low battery level When the battery has reached a critical battery level the battery ligh...

Page 21: ...computer is on or in Sleep mode NOTE Depending on your computer model your computer might have one or two USB SuperSpeed ports 5 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce...

Page 22: ...view To use the camera slide the camera privacy cover in the opposite direction to reveal the lens NOTE If you have both front facing and rear facing cameras when one camera lens is revealed and ready to use the other is concealed 7 Camera s select products only Allow s you to video chat record video and record still images Some cameras also allow a facial recognition logon to Windows instead of a...

Page 23: ...Keyboard area ENWW Keyboard area 9 ...

Page 24: ...Touchpad 10 Chapter 2 Components ENWW ...

Page 25: ...e Touchpad button 2 Using an external mouse click the Touchpad button If you are not using an external mouse press the Tab key repeatedly until the pointer rests on the touchpad button Then press the spacebar to select the button Touchpad components Use the illustration and table to identify the touchpad components Table 2 4 Touchpad components and their descriptions Component Description 1 Pointi...

Page 26: ...ect products only Allows you to wirelessly share information when you tap it with an NFC enabled device 9 Right touchpad button Functions like the right button on an external mouse The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulat...

Page 27: ...l fan to cycle on and off during routine operation 2 Service door release latch and security screw Releases the service door after you remove the security screw Top cover Use the illustration and table to identify the top cover components Table 2 6 Top cover component and its description Component Description Internal microphone select products only Records sound Rear Use the illustration and tabl...

Page 28: ... product IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you might be asked for the serial number the product number or the model num...

Page 29: ...ock which alerts customers if the service cover has been removed The application is preset to disabled The customer must enable this application in the BIOS where it is called Smart Cover If the customer enables HP TamperLock and sends in the computer for repair the repair center will not be able to repair it The Call Center will receive the following message This product is equipped with Smart Co...

Page 30: ...rd follow these steps 1 Turn off the computer by using the Shut down command 2 Close the display 3 Disconnect all external devices connected to the computer 4 Unplug the power cord from the AC outlet 5 Turn the computer upside down on a flat surface with the service door toward you 6 Remove the service door and then remove the battery For steps on removing the service door and battery see Service ...

Page 31: ...ur computer might look slightly different from the illustration in this section NOTE To properly insert the SIM card match the angled edge of the card with the triangle on the tray 8 Close the SIM tray cover 1 and slide it to the left 2 To remove the SIM card reverse these procedures ENWW Inserting a SIM card in the service bay 17 ...

Page 32: ...18 Chapter 2 Components ENWW ...

Page 33: ...HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer ENWW Computer major...

Page 34: ...Table 3 1 Computer major component descriptions and part numbers Item Component Spare part number 1 43 9 cm 17 3 in display assembly 20 Chapter 3 Illustrated parts catalog ENWW ...

Page 35: ...nsor typical brightness 300 nits M23508 001 FHD 1980 1080 antiglare touchscreen display assembly with HD webcam and ambient light sensor typical brightness 300 nits M23509 001 FHD 1980 1080 antiglare touchscreen display assembly typical brightness 300 nits M23507 001 2 Keyboard with backlight clickpad and pointing stick includes backlight cable clickpad cable keyboard cable and pointing stick cabl...

Page 36: ... equipped with NFC capability includes NFC antenna M38137 001 For use only on computer models not equipped with NFC capability M36390 001 4b Touchpad bracket The touchpad bracket is not available as a spare part 4c Touchpad cable The touchpad cable is available in the Cable Kit spare part number M20105 001 5 Speakers includes three rubber isolators M17067 001 Memory module compartment cover includ...

Page 37: ...m for use on computer models with WWAN capability M31403 001 Equipped with an Intel Core i7 10850H processor and the Windows 10 operating system for use on computer models without WWAN capability M20102 601 Equipped with an Intel Core i7 10850H processor and a non Windows operating system for use on computer models without WWAN capability M20102 001 Equipped with an Intel Core i7 10750H processor ...

Page 38: ...rated memory M17053 001 NVIDIA T1000 graphics card with 4 GB integrated memory M17054 001 NVIDIA T2000 graphics card with 2 GB integrated memory M17055 001 NVIDIA Thermal Pad Kit not illustrated includes replacement thermal material M29535 001 10 I O board includes audio jack 3 USB ports and RJ45 jack For use only on vPro computer models M20126 001 For use only on non vPro computer models M20127 0...

Page 39: ...part kit does not include the SD card board cable The SD card board cable is available in the Cable Kit spare part number M20105 001 M17093 001 19b SD card board cable The SD card board cable is available in the Cable Kit spare part number M20105 001 20a Fingerprint reader module NOTE The fingerprint reader module spare part kit does not include the fingerprint reader module cable The fingerprint ...

Page 40: ...s included in the Hard Drive Harware Kit spare part number M20091 001 The hard drive cable is included in the Cable Kit spare part number M20105 001 2 TB SATA 5400 RPM 7 0 mm 912487 850 1 TB SATA 7200 RPM 9 5 mm 766644 001 512 GB SATA 7200 RPM 9 5 mm 703267 001 512 GB SATA 7200 RPM 9 5 mm FIPS 820572 001 Solid state drive 1 TB M 2 2280 PCIe NVMe 3 4 SS with TLC L85348 001 512 GB M 2 2280 PCIe 3 4 ...

Page 41: ...table Table 3 4 Miscellaneous part descriptions and part numbers Component Spare part number AC adapters 200 W AC adapter PFC RC ultraslim barrel 3 pin 4 5 mm L74881 001 150 W HP Smart adapter PFC slim barrel 4 5 mm L32661 001 120 W HP Smart adapter PFC RC slim barrel 4 5 mm L41856 001 Bracket Kit includes fingerprint bracket memory module cover solid state drive cover and switch spring M20094 001...

Page 42: ...e in South Korea 231216 015 For use in Switzerland 150304 015 For use in Taiwan 393312 008 For use in Thailand 285052 013 For use in the United Kingdom 100613 021 Power cord C5 1 0 m premium with tag For use in Argentina 920689 003 For use in Australia L30769 001 For use in Brazil L30770 001 For use in Australia L30771 001 For use in Europe L30772 001 For use in India 920689 016 For use in Israel ...

Page 43: ...art numbers continued Component Spare part number For use in the United Kingdom L30781 001 Rubber Kit includes display hinge rubber caps microphone rubber cover and WWAN module rubber cover M20114 001 Screw Kit M20118 001 ENWW Miscellaneous parts 29 ...

Page 44: ...30 Chapter 3 Illustrated parts catalog ENWW ...

Page 45: ...ion to properly prepare to disassemble and reassemble the computer Tools required You need the following tools to complete the removal and replacement procedures Tweezers Nonconductive nonmarking pry tool Magnetic Phillips P1 screwdriver Torx T8 screwdriver ENWW Tools required 31 ...

Page 46: ...ives are fragile components Handle them with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are dis...

Page 47: ...tact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before...

Page 48: ...l grounding methods and equipment on page 35 Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container Generating static electricity Follow these static electricity guidelines Different activities generate different amounts of static electricity Static electricity increases as humidity decreases ...

Page 49: ...per ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of 1 MΩ 10 resistanc...

Page 50: ...footwear straps providing 1 MΩ 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe...

Page 51: ... conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges ENWW Packaging and transporting guidelines 37 ...

Page 52: ...38 Chapter 4 Removal and replacement procedures preliminary requirements ENWW ...

Page 53: ...t procedures for Customer Self Repair parts NOTE The Customer Self Repair program is not available in all locations Installing a part that is not supported by the Customer Self Repair program can void your warranty Check your warranty to determine whether Customer Self Repair is supported in your location ENWW 39 ...

Page 54: ...f you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Service cover To remove the service cover use this procedure and illustration Table 5 1 Service cover description and part nu...

Page 55: ...se an external puncture or rupture to the battery They can cause a short inside the battery which can result in battery thermal runaway Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers which might puncture the battery Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case These actions can apply undue force on th...

Page 56: ...fore you remove the battery Remove the battery 1 Slide the battery latches 1 to the left to unlock the battery 2 Use the tab 2 to swing the battery rear edge 3 up and forward until it rests at an angle 3 Remove the battery 4 from the computer To insert the battery reverse the removal procedures Solid state drives 3 and 4 To remove solid state drives 3 and 4 use this procedure and illustration Tabl...

Page 57: ...rives 3 and 4 1 Remove the slotted 1 9 8 9 screw 1 that secures the solid state drive to the solid state drive carrier 2 Spread the retention tabs 2 that secure the solid state drive carrier gate 3 Swing the solid state drive carrier gate 3 up and back 4 Slide the solid state drives away from the slots 4 on the system board Solid state drives are designed with a notch 5 to prevent incorrect instal...

Page 58: ...spare part number M20091 001 The hard drive cable is included in the Cable Kit spare part number M20105 001 2 TB SATA 5400 RPM 7 0 mm 912487 850 1 TB SATA 7200 RPM 9 5 mm 766644 001 500 GB SATA 7200 RPM 9 5 mm 703267 001 500 GB SATA 7200 RPM 9 5 mm FIPS 820572 001 Before removing the hard drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 66 2 Remov...

Page 59: ...e hard drive from the computer Reverse this procedure to install the hard drive If you must disassemble the hard drive follow these steps 1 Remove the four Phillips M3 0 3 0 screws 1 that secure the hard drive cover to the hard drive 2 Remove the cover 2 from the hard drive The hard drive cover is included in the Hard Drive Hardware Kit spare part number M20091 001 ENWW Component replacement proce...

Page 60: ...ule only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly Preparation ...

Page 61: ...n terminal The 2 WLAN antenna cable connects to the WLAN module 2 Aux terminal 3 If the WLAN antenna is not connected to the terminal on the WLAN module install a protective sleeve on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module WWAN module To remove the WWAN module use this procedure and illustration ENWW Component replacement proc...

Page 62: ...nctionality and then contact technical support Before removing the WWAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 66 2 Remove the service cover Service cover on page 40 3 Remove the battery see Battery on page 41 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module 2 Remove the Phillips M2 0 2...

Page 63: ...n solid state drive compartment 2 1 TB M 2 2280 PCIe NVMe 3 4 SS with TLC L85348 001 512 GB M 2 2280 PCIe NVMe SED with TLC L85368 002 256 GB M 2 2280 PCIe NVMe SED with TLC M07245 001 Before removing solid state drive 2 follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 66 2 Remove the service cover Service cover on page 40 3 Remove the battery see Batte...

Page 64: ...over 3 by sliding it to the left at an angle The solid state drive cover is included in the Bracket Kit spare part number M20094 001 50 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ENWW ...

Page 65: ...d should be inspected each time that the cover is removed This pad is intended to be reused if it is not damaged If this pad is damaged and any residue remains on the solid state drive 1 or the cover 2 it should be thoroughly removed and replaced To install the solid state drive reverse the removal procedures Memory modules 2 and 4 To remove memory modules 2 and 4 use this procedure and illustrati...

Page 66: ...page 66 2 Remove the service cover Service cover on page 40 3 Remove the battery see Battery on page 41 If you are replacing memory module 2 and 4 remove the existing memory module 1 Remove the Phillips M2 0 2 9 screw 1 that secures the memory module compartment cover to the computer Lift the left side of the cover 2 and swing it up and to the right until it rests at an angle Remove the cover 3 by...

Page 67: ...o the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container To install a memory module 1 Align the notched edge of the module with the tab in the slot 1 and then press the module into the slot at an angle until it is seated 2 ENWW Component replacement procedures 5...

Page 68: ... 261 For use in Romania M20128 271 For use in Canada M20128 DB1 For use in Russia M20128 251 For use in the Czech Republic and Slovakia M20128 FL1 For use in Saudi Arabia M20128 171 For use in Denmark M20128 081 For use in Slovenia M20128 BA1 For use in France M20128 051 For use in South Africa M20128 AD1 For use in Germany M20128 041 For use in Spain M20128 071 For use in Greece M20128 151 For us...

Page 69: ...tes M20128 001 For use in Northwest Africa M20128 FP1 Before removing the keyboard follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 66 2 Remove the service cover Service cover on page 40 3 Remove the battery see Battery on page 41 Remove the speakers 1 Remove the three Phillips M2 5 6 0 screws 1 identified by the keyboard icon 2 that secure the keyboard...

Page 70: ... the top cover The pointing stick cable is attached to the top cover with double sided adhesive 4 Open the computer 5 Rest the open computer on its left side 56 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ENWW ...

Page 71: ...on the top cover 9 Detach the backlight cable 2 from the top cover The backlight cable is attached to the top cover with double sided adhesive 10 Release the ZIF connector 3 to which the backlight cable is connected and then disconnect the cable from the connector 11 Release the ZIF connector 4 to which the keyboard cable is connected and then disconnect the cable from the connector 12 Release the...

Page 72: ...escriptions and part numbers Description Spare part number 32 GB 2666 MHz 1 2 V DDR4 L50384 001 16 GB 2666 MHz 1 2 V DDR4 ECC L24981 001 16 GB 2666 MHz 1 2 V DDR4 937438 950 8 GB 3200 MHz 1 2 V DDR4 L46598 001 8 GB 2666 MHz 1 2 V DDR4 ECC L24983 001 Before removing memory modules 1 and 3 follow these steps 58 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ENWW ...

Page 73: ...age 41 4 Remove the keyboard see Keyboard on page 54 If you are replacing memory modules 1 and 3 remove the existing memory module 1 Remove the two Phillips M2 0 2 9 screws 1 that secure the memory module compartment cover to the computer 2 Lift the front edge of the cover 2 and swing it up and back until it rests at an angle ENWW Component replacement procedures 59 ...

Page 74: ...that the cover is removed These pads are intended to be reused if they are not damaged If these pads are damaged and any residue remains on the memory modules 1 or the cover 2 it should be thoroughly removed and replaced If protective releasing paper is attached to the thermal pads it should be removed prior to replacement 60 Chapter 5 Removal and replacement procedures for Customer Self Repair pa...

Page 75: ...o the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container To install a memory module 1 Align the notched edge of the module with the tab in the slot 1 and then press the module into the slot at an angle until it is seated 2 ENWW Component replacement procedures 6...

Page 76: ...4 SS with TLC L85350 001 256 GB M 2 2280 PCIe NVMe SED with TLC M07245 001 Before removing solid state drive 1 follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 66 2 Remove the service cover Service cover on page 40 3 Remove the battery see Battery on page 41 4 Remove the keyboard see Keyboard on page 54 Remove solid state drive 1 1 Remove the Phillips M...

Page 77: ...ected each time that the cover is removed This pad is intended to be reused if it is not damaged If this pad is damaged and any residue remains on the solid state drive 1 or the cover 2 it should be thoroughly removed and replaced If protective releasing paper is attached to the thermal pad it should be removed prior to replacement ENWW Component replacement procedures 63 ...

Page 78: ... remove it 1 Solid state drives are designed with a notch 2 to prevent incorrect installation To install the solid state drive reverse the removal procedures 64 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ENWW ...

Page 79: ...vice provider parts IMPORTANT Components described in this chapter should be accessed only by an authorized service provider Accessing these parts can damage the computer or void the warranty NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer ENWW 65 ...

Page 80: ... the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Bottom case To remove the bottom case use this procedure and illustration Table 6 1 Bottom case description and part number Description Spare part number Bottom case M20092 001 Before removing the bottom case follow these steps 1 Prepare the computer for disassembly Prepa...

Page 81: ... the bottom case from the top cover 7 Swing the rear edge of the bottom case 2 up and forward until it rests at an angle 8 Remove the bottom case 3 When removing the bottom case take care not to damage the front edge 4 and the area around the solid state drive compartment These areas of the bottom case have thin material and are susceptible to breakage if precautions are not taken Reverse this pro...

Page 82: ...r see Solid state drives 3 and 4 on page 42 4 Hard drive see Hard drive on page 44 5 Keyboard see Keyboard on page 54 6 Bottom case see Bottom case on page 66 Remove the SD card board cable 1 Detach the SD card board cable 1 from the top cover The SD card board cable is attached to the top cover with double sided adhesive 2 Release the ZIF connector 2 to which the SD card board cable is connected ...

Page 83: ...ollowing components 1 Battery see Battery on page 41 2 Solid state drives 3 and 4 see Solid state drives 3 and 4 on page 42 3 Solid state drive carrier see Solid state drives 3 and 4 on page 42 4 Hard drive see Hard drive on page 44 5 Keyboard see Keyboard on page 54 6 Bottom case see Bottom case on page 66 Remove the SD card board 1 Remove the SD card slot bezel 1 The SD card slot bezel is includ...

Page 84: ...ry see Battery on page 41 2 Solid state drives 3 and 4 see Solid state drives 3 and 4 on page 42 3 Solid state drive carrier see Solid state drives 3 and 4 on page 42 4 Hard drive see Hard drive on page 44 5 Keyboard see Keyboard on page 54 6 Bottom case see Bottom case on page 66 Remove the fingerprint reader module cable 1 Release the ZIF connector 1 to which the fingerprint reader module cable ...

Page 85: ...t reader module cable is available in the Cable Kit spare part number M20105 001 M17064 001 Before removing the fingerprint reader module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 66 2 Remove the service cover Service cover on page 40 and then remove the following components 1 Battery see Battery on page 41 2 Solid state drives 3 and 4 see Solid ...

Page 86: ...stall the fingerprint reader module and cable Hard drive cable To remove the hard drive cable use this procedure and illustration The hard drive cable is available in the Cable Kit spare part number M20105 001 Before removing the hard drive cable follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 66 2 Remove the service cover Service cover on page 40 and ...

Page 87: ...hpad cable To remove the touchpad cable use this procedure and illustration The touchpad cable is available in the Cable Kit spare part number M20105 001 Before removing the touchpad cable follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 66 2 Remove the service cover Service cover on page 40 and then remove the following components 1 Battery see Battery...

Page 88: ...rse this procedure to install the touchpad cable Touchpad To remove the touchpad use this procedure and illustration Table 6 4 Touchpad description and part number Description Spare part number NOTE The touchpad spare part kit does not include the touchpad bracket or touchpad cable The touchpad bracket is not available as a spare part The touchpad cable is available in the Cable Kit spare part num...

Page 89: ... on page 66 Remove the touchpad 1 Detach the touchpad cable 1 from the top cover The touchpad cable is attached to the top cover with double sided adhesive 2 Release the ZIF connector 2 to which the touchpad cable is connected and then disconnect the touchpad cable from the system board 3 Remove the four Phillips M2 0 2 9 screws 3 that secure the touchpad to the top cover 4 Remove the touchpad 4 R...

Page 90: ...tom case on page 66 Remove the NFC module cable 1 Release the ZIF connector 1 to which the NFC module cable is connected and then disconnect the NFC module cable from the system board 2 Release the ZIF connector 2 to which the NFC module cable is connected and then disconnect the NFC module cable from the SD card board 3 Detach the NFC module cable 3 from the top cover The NFC module cable is atta...

Page 91: ... see Battery on page 41 2 Solid state drives 3 and 4 see Solid state drives 3 and 4 on page 42 3 Solid state drive carrier see Solid state drives 3 and 4 on page 42 4 Hard drive see Hard drive on page 44 5 Keyboard see Keyboard on page 54 6 Bottom case see Bottom case on page 66 Remove the NFC module 1 Release the ZIF connector 1 to which the NFC module cable is connected and then disconnect the N...

Page 92: ...rd reader board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 66 2 Remove the service cover Service cover on page 40 and then remove the following components 1 Battery see Battery on page 41 2 Solid state drives 3 and 4 see Solid state drives 3 and 4 on page 42 3 Solid state drive carrier see Solid state drives 3 and 4 on page 42 4 Hard drive see Har...

Page 93: ...reader board and cable Fan heat sink assembly To remove the fan heat sink assembly use these procedures and illustrations Table 6 7 Fan heat sink assembly descriptions and part numbers Description Spare part number All fan heat sink assembly spare part kits include replacement thermal material For use on computer models equipped with AMD graphics cards M20098 001 For use on computer models equippe...

Page 94: ...bcam cable 2 and the wireless antenna cables from the retention clips 3 built into the right fan 3 Release the display panel cable from the retention clips 4 built into the left fan 4 Remove the four Phillips M2 5 6 0 screws 5 that secure the the fan heat sink assembly to the computer 5 In the order indicated on the fan heat sink assembly loosen the eight captive Phillips screws 6 that secure the ...

Page 95: ...7 Remove the fan heat sink assembly 8 by sliding it up and forward at an angle ENWW Component replacement procedures 81 ...

Page 96: ...its The following illustrations show the replacement thermal material locations Thermal paste is used on the processor 1 and on the fan heat sink assembly area 2 that services the processor Thermal pads are used on the VGA chip and other system board components 3 and the fan heat sink assembly areas 4 that service them Reverse this procedure to install the fan heat sink assembly 82 Chapter 6 Remov...

Page 97: ...0 antiglare 550 touchscreen display assembly with HD webcam typical brightness 400 nits M23511 001 UHD 3840 1980 antiglare 550 touchscreen display assembly typical brightness 400 nits M23510 001 FHD 1980 1080 antiglare touchscreen display assembly with HD webcam and infrared sensor typical brightness 300 nits M23508 001 FHD 1980 1080 antiglare touchscreen display assembly with HD webcam and ambien...

Page 98: ...dule 2 Aux terminal The 5 blue WWAN antenna cable connects to the WWAN module 5 Main terminal The 6 red WWAN antenna cable connects to the WWAN module 6 Aux terminal 3 Disconnect the webcam module cable 3 from the system board 4 Release the webcam module cable and the wireless antenna cables from the retention clips 4 built into the top cover 5 Disconnect the display panel cable 5 from the system ...

Page 99: ...play assembly 1 away from the top cover The top cover disengages from the display assembly hinges 9 Separate the display assembly 2 from the top cover Reverse this procedure to replace the display assembly Beam connector To remove the beam connector use this procedure and illustration ENWW Component replacement procedures 85 ...

Page 100: ...age 66 2 Remove the service cover Service cover on page 40 and then remove the following components 1 Battery see Battery on page 41 2 Solid state drives 3 and 4 see Solid state drives 3 and 4 on page 42 3 Solid state drive carrier see Solid state drives 3 and 4 on page 42 4 Hard drive see Hard drive on page 44 5 Keyboard see Keyboard on page 54 6 Bottom case see Bottom case on page 66 7 Fan heat ...

Page 101: ... tabs 2 together to release the beam connector 6 Remove the installation tool 3 7 Align the holes on the beam connector bracket with the pins on the beam connector and then install the beam connector bracket 1 8 Install the three Phillips M2 0 2 9 broad head screws 2 to secure the beam connector and bracket to the computer Graphics card To remove the graphics card use this procedure and illustrati...

Page 102: ...e removing the graphics card follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 66 2 Remove the service cover Service cover on page 40 and then remove the following components 1 Battery see Battery on page 41 2 Solid state drives 3 and 4 see Solid state drives 3 and 4 on page 42 3 Solid state drive carrier see Solid state drives 3 and 4 on page 42 4 Hard ...

Page 103: ...th an Intel Xeon W 10885M processor and the Windows 10 operating system for use on computer models without WWAN capability M20104 601 Equipped with an Intel Xeon W 10885M processor and a non Windows operating system for use on computer models without WWAN capability M20104 001 Equipped with an Intel Core i9 10885H processor and the Windows 10 operating system for use on computer models with WWAN c...

Page 104: ... WWAN capability M31401 601 Equipped with an Intel Core i5 10400H processor and a non Windows operating system for use on computer models with WWAN capability M31401 001 Equipped with an Intel Core i5 10400H processor and the Windows 10 operating system for use on computer models without WWAN capability M20100 601 Equipped with an Intel Core i5 10400H processor and a non Windows operating system f...

Page 105: ...dules see Memory modules 2 and 4 on page 51 and Memory modules 1 and 3 on page 58 Fan heat sink assembly see Fan heat sink assembly on page 79 Remove the system board 1 Turn the computer right side up with the front toward you 2 Open the computer 3 Disconnect the speaker cable from the system board 4 Close the computer 5 Turn the computer upside down with the front toward you 6 Remove the WLAN mod...

Page 106: ...he Mylar Kit spare part number M23344 001 13 Disconnect the wireless antenna cables 12 from the WWAN module The 5 blue WWAN antenna cable connects to the WWAN module 5 Main terminal The 6 red WWAN antenna cable connects to the WWAN module 6 Aux terminal 14 Disconnect the following cables from the system board Fingerprint reader module cable ZIF 13 SD card board cable ZIF 14 15 Remove the following...

Page 107: ...16 Lift the front right edge of the system board 1 until it rests at an angle When the system board is released it is disconnected 2 from the I O board 2 ENWW Component replacement procedures 93 ...

Page 108: ...remains on the system board chip or top cover it should be thoroughly removed and replaced If protective releasing paper is attached to the thermal pad it should be removed prior to replacement Reverse this procedure to install the system board RTC battery To remove the RTC battery use this procedure and illustration Table 6 12 RTC battery description and part number Description Spare part number ...

Page 109: ...y on page 79 7 System board see System board on page 89 Remove the RTC battery 1 Turn the removed system board upside down with the front toward you 2 Insert a case utility tool 1 or similar thin plastic tool into the slot on the RTC battery socket and remove the RTC battery 2 from the socket Reverse this procedure to install the RTC battery I O board To remove the I O board use this procedure and...

Page 110: ...olid state drive carrier see Solid state drives 3 and 4 on page 42 4 Hard drive see Hard drive on page 44 5 Keyboard see Keyboard on page 54 6 Fan heat sink assembly see Fan heat sink assembly on page 79 7 System board see System board on page 89 Remove the I O board 1 Remove the three Phillips M2 5 6 0 screws 1 that secure the I O board to the computer 2 Remove the Phillips M2 5 3 6 screw 2 that ...

Page 111: ...security lock bracket is included in the Bracket Kit spare part number M20094 001 Reverse this procedure to install the I O board Speakers To remove the speakers use this procedure and illustration Table 6 14 Speaker description and part number Description Spare part number Speaker Kit includes three rubber isolators M17067 001 ENWW Component replacement procedures 97 ...

Page 112: ...ard drive on page 44 5 Keyboard see Keyboard on page 54 6 Bottom case see Bottom case on page 66 7 System board see System board on page 89 Remove the speakers 1 Remove the three Phillips M2 0 2 9 broad head screws 1 that secure the speakers to the top cover 2 Remove the speakers from the computer 2 When removing the speakers make note of the location of the rubber isolator locations 3 The absence...

Page 113: ...et Before disassembling notebooks always disconnect power and remove the battery IMPORTANT Static electricity can damage the electronic components of the computer To prevent damage to the computer carefully observe the electrostatic discharge precautions Discharge static electricity by briefly touching a grounded metal object before you begin Work on a static free mat Wear a static strap to ensure...

Page 114: ...ates http www8 hp com us en subscribe HP Support Forums Provide discussions about HP products and issues http h30434 www3 hp com psg Service Access Workbench SAW available for technicians and Business Partners only Provides navigable content intended for use by internal and outsourced call center staff and can be a resource for support and product division professionals http sawpro atlanta hp com ...

Page 115: ... Identify issue Analyze issue Resolve issue Verify solution 1 Understand the issue on page 103 2 Examine the environment on page 106 3 Perform a visual inspection of hardware on page 106 4 Update BIOS and drivers on page 107 5 Remove or uninstall recently added hardware software on page 108 6 HP Hardware Diagnostics and Tools on page 109 7 Status lights blinking light codes troubleshooting lights ...

Page 116: ...Identify the issue Use these guidelines to correctly determine the problem 102 Chapter 7 Troubleshooting guide ENWW ...

Page 117: ... such as 5 V 3 3 V are stable Confirm that power lights are on and fan is spinning Common issues all lights are off troubleshooting lights are on computer does not boot video is absent POST UEFI BIOS Power On Self Test POST verifies that hardware components such as processor hard drive memory are functional When POST is complete the HP logo appears briefly and then disappears If there are errors t...

Page 118: ...on or 4 display but flickering when turned on should be listed in 4 display Or in another example a blue screen can be caused by a driver conflict in performance 4 but it can also be caused by a defective hard drive under 6 storage Therefore failures that share similar symptoms are noted If possible make a record of the failure symptom the phase of the boot up sequence where the failure occurs and...

Page 119: ... on page 133 3 Diagnostic error messages on page 133 4 BIOS password on page 134 1 Intermittent shutdown on page 135a 2 Blue screen on page 136b 3 Freeze at Windows Logo hang or lockup on page 136 4 Electromagnetic Interference EMI on page 137 5 No wake up on page 138 6 Unresponsive on page 139 7 Slow performance on page 140c 8 HP Smart Adapter warning message on page 140 9 Incorrect time and date...

Page 120: ...hot on page 166 b c d similar symptoms 2 Examine the environment It is important to examine the computer s environment If you can quickly identify the cause of the issue fewer resolution steps might be needed Perform the following environment inspections Check all cables and connections to be sure that no connections are loose Confirm that power sources are good such as AC outlet or adapter 110 V ...

Page 121: ...ating BIOS and drivers Use this information to update the BIOS To manually update the BIOS and drivers see the Setup Utility BIOS chapter See the specific BIOS update installation instructions that accompany the download Remotely deploying the BIOS and drivers Instead of manually searching for and downloading each SoftPaq users and IT personnel can use two tools to identify and download all approp...

Page 122: ...ons one at a time and restart the computer when necessary IMPORTANT After you have completed the process of uninstalling hardware or software and are ready to reinstall be sure that the new device seated properly and all cables are correctly connected After installing the device restart the computer and make sure the new device is turned on In addition if the new device is a root cause of a proble...

Page 123: ...ts a wide range of HP computers The tool runs outside the operating system so that it can isolate hardware failures from software issues whether caused by the operating system or applications In reality you can determine many problems using this tool if the issue is a defective part or a loose connection for example reseating the keyboard cable after the tool reports a keyboard error The tool has ...

Page 124: ... Test Logs on the Main Menu For more information see Using HP PC Hardware Diagnostics on page 193 HP BIOS Configuration Utility BCU HP BCU is a free utility that captures the BIOS settings and their values This tool provides a text file of the computer s BIOS configuration This file can help identify any settings that may be contributing to an issue In some cases it may help to compare this BIOS t...

Page 125: ...iders and technicians The components that are currently monitored include the processor GPU ACPI thermal zones hard drive and battery The tool reads the temperatures of the components logs the data and helps to determine whether the computer would overheat in the event of thermal shutdown fan spinning loud and so on Non HP diagnostics tools Refer to the following diagnostic tools for troubleshooti...

Page 126: ...r light On The computer is on Blinking The computer is in the Sleep state Off The computer is off Front AC adapter and battery light White The computer is connected to external power and the battery is charged from 90 to 99 Amber The computer is connected to external power and the battery is charged from 0 to 90 Blinking amber A battery that is the only available power source has reached a low bat...

Page 127: ...ng items to ensure that the computer system is functioning properly Memory Processors BIOS Mass storage devices Fans The following table describes errors encountered during HP PC Hardware Diagnostics UEFI Table 7 8 System diagnostics failure codes and actions to address the failure Test description Failure description Error code Suggested user actions Startup Test Memory module 200 Attempt to rese...

Page 128: ...ntation at http www hp com support for details on using the HP Support Assistant to verify the battery capacity and if necessary order a replacement Wireless Modules Not installed or responding 701 Reseat the wireless LAN adapter module and antennas Because seating or reseating a wireless LAN adapter is unique to each computer model see the WLAN module removal section in the removal and replacemen...

Page 129: ...ps in this document Before performing a hard reset you must disconnect or remove all peripheral devices Start and test the computer by itself and if the problem is not resolved reconnect one peripheral device at a time To resolve the startup or operational problem run HP Support Assistant or manually install all updated drivers from Microsoft and HP Before beginning turn the computer over and look...

Page 130: ...BIOS to default settings NOTE Some company policies prohibit updates or changes Check whether the computer has custom BIOS settings before taking action To load BIOS to default settings Reboot the computer and then press f10 Main Restore defaults For more information see http support hp com and the search for BIOS Setup Utility Information and Menu Options 10 Reseat cables and connections Many pro...

Page 131: ...o fan detected issue see POST error messages and user actions on page 171 Reseating the power cable can fix a no boot issue Reseating the daughterboards can resolve their functional issues Some models may have items such as a power button board VGA board and others Reseating graphics cables and panel connectors can fix distorted or flickering video Replacing thermal pads may resolve thermal power ...

Page 132: ... the heat sink or fan This essential configuration is often used to troubleshoot power on related issues such as no boot reboot and freezing issues The essential hardware consists of the following components System board AC adapter unplug nonremovable battery or remove battery Processor and heat sink or fan Processor may be integrated into the system board Memory one verified working memory DIMM G...

Page 133: ...bad behaviors of the current operating system See Non HP diagnostics tools on page 111 for instructions about obtaining and using a Windows To Go USB NOTE In some situations more than one item may contribute to a problem 13 Replace the system board Only authorized service providers may replace the system board This should not be considered an initial step taken to resolve an issue Review and perfo...

Page 134: ...ected NID messages Verify solution Confirm that the implemented solution works Reboot the system or device and try to complete the task that produced the issue If a part has been replaced verify other basic functions For example GPU replacement requires keyboard removal Therefore it is good practice to verify all basic components to be sure that the solution is complete Explain to the customer why...

Page 135: ...ctionality 9 Turn up the brightness and contrast controls of a display or external display device if the screen is dim During operation The following steps provide simple useful checks that you can perform when troubleshooting 1 To wake the computer a Press the power button or any key on the keyboard b If the system remains in the Sleep Windows Suspend Linux or Hibernate state shut down the system...

Page 136: ...t support new features or fix the problem 11 Press the caps lock or num lk key If the caps lock or num lk light toggles on or off the keyboard is likely operating correctly 12 Press the touchpad On Off button light If the light toggles on or off the touchpad is likely operating correctly Consulting with HP Service If further HP support is required this information may be requested when you call So...

Page 137: ... common issues symptoms and a series of tables that describe possible solutions to issues from Failure Classification tables The following sections identify the issue with symptoms and solutions to resolve an issue ENWW Common issues and possible solutions 123 ...

Page 138: ...external devices including docking station Verify external power source 2 Examine the environment on page 106 Perform a hard reset 8 Hard reset on page 115 Verify AC adapter Verify the battery before verifying the AC adapter However you can verify the AC adapter first before opening the service door for a battery check Verify AC adapter is compatible with product Verify that the part number is for...

Page 139: ...oltage output which should be approximately 19 5 V dc Acceptable voltage range is from 18 5 to 20 5 V dc 2 If the DC voltage is out of range replace the AC adapter NOTE This action requires a digital voltmeter NOTE Select models include a power cable between the system board and chassis power connector Verify power button power connector 1 Be sure that power button is not stuck 2 Reseat power conn...

Page 140: ...ils loose connections bent pins stray wires dust obvious damage nearly faulty parts bulging or leaking capacitor Potentially turn into a no power issue No power on page 124 Troubleshooting steps 1 Visually check power ports on both AC adapter and computer sides 2 Inspect power sources a Verify that the AC adapter is working correctly Use a confirmed working adapter to test b Verify that battery is...

Page 141: ...s AC adapter and others for example external power source Troubleshooting steps Quick check 1 Verify external power source 2 Examine the environment on page 106 2 Remove all external devices including docking station 3 Perform a hard reset for the computer 8 Hard reset on page 115 4 Disconnect and reassemble the power cord and adapter in case the adapter experienced short circuit over current over...

Page 142: ...ot replace the AC adapter Tips The HP Smart AC adapter has a special pin in the middle called the ID pin for power rating and throttling If this pin is broken the rear power light turns on but the power button and front power lights blink continuously and the computer does not turn on Third party AC adapters do not work with the computer Use the AC adapter that came with the computer for better pe...

Page 143: ...hich causes short run time 2 Inspect AC adapter to verify that it is functioning 3 Test with a working AC adapter and confirm whether battery is charging 4 Be sure that battery is fully charged AC adapter plugged in at least 2 5 hours Diagnostics HP tools report results such as passed calibrate weak replace no battery and unknown and they suggest corresponding actions Use HP Hardware Diagnostics U...

Page 144: ...Saver option can conserve battery power 2 Determine whether any graphics are processing 3 Verify battery maintenance and operations Leaving the battery at a high level of charge in a high temperature environment for extended periods accelerates the loss of capacity 4 Test and calibrate battery using HP PC Hardware Diagnostics UEFI 5 Verify battery life cycle using HP Support Assistant tool If batt...

Page 145: ...t on a known working computer to isolate issue If issue follows AC adapter or battery replace it 3 Inspect any sign of liquid spill on the computer back of keyboard The following steps are for authorized providers or technicians Further inspection on components 1 Inspect further sources internally after disassembling chassis such as burnt or damaged components 2 If the issue persists replace board...

Page 146: ...y cause graphics driver conflict and result in loss of video 3 Perform hardware reset 8 Hard reset on page 115 and verify that HP Logo is presented correctly on display screen when pressing f10 4 Test with external monitor via VGA port or DisplayPort HDMI or other Press power button and close the computer lid to force video output to external video If unsuccessful contact HP service 5 If external ...

Page 147: ...n to interpret blinking lights on the computer Table 7 16 Issues possible causes and fixes Items Procedures Symptoms Lights blink on keyboard caps lock num lock keys Possible causes Blinking lights on startup usually indicate a problem with basic functionality of a critical component processor BIOS graphics cards memory and so on because of a loose connection defective parts or recently added part...

Page 148: ...ive 4 Reseat suspected components and verify connection 5 Test suspected components using HP PC Hardware Diagnostics UEFI tool Note An Error Message means that the system has finished BIOS hardware validation and is ready to launch the Startup Menu To access the Startup Menu for further options press the esc key while restarting the computer BIOS password Use the information in the table to troubl...

Page 149: ...ics or video issues in the BIOS Legacy setting Intermittent shutdown Use this information to troubleshoot shutdown issues Table 7 19 Issues possible causes and fixes Items Procedures Symptoms Shutdown during startup Shutdown during operation Possible causes It is often difficult to troubleshoot an intermittent issue Possible causes include Power related issue defective or insufficient power source...

Page 150: ...technicians to perform stress test processor and GPU 6 HP Hardware Diagnostics and Tools on page 109 and verify that thermal sensors are within limits after thermal condition is serviced Hardware related issue 1 Check for any signs of loose connections bent pins stray wires dust nearly faulty parts bulging leaking capacitor 2 Verify that lights are solid 3 If shutdown is reproducible test essentia...

Page 151: ...nd drivers on page 107 a Roll back to previous version may be necessary b Go to safe mode to install drivers 4 Run Hardware Diagnostics 6 HP Hardware Diagnostics and Tools on page 109 to isolate hardware issue 5 Undo recent changes in Windows 5 Remove or uninstall recently added hardware software on page 108 6 Reseat cables and connections 10 Reseat cables and connections on page 116 7 Start Windo...

Page 152: ...vens 2 Move the computer to different locations nearby to determine where it fails and where it does not fail 3 Test with a verified working computer in original factory configuration 4 Consult with support No wake up Use this information to troubleshoot wake up issues Table 7 22 Issues possible causes and fixes Items Procedures Symptoms When resuming from a power management state the computer may...

Page 153: ... Windows Power Options Disable Sleep options if the issue is resolved 4 Screen saver is set Press any key or touch touchpad to resume 5 Verify that Display Choice is set to external video only Toggle screen control key combination fn f4 or Windows logo P Tips If you are using a docking station set your notebook display as a primary display When the computer is undocked you may think it is in a pow...

Page 154: ...hat airflow to the computer is not blocked 2 Verify that chassis fans are connected and working properly Some fans operate only when needed 3 Verify that the processor heat sink is installed properly Hard drive is full 1 Transfer data from the hard drive to create more space on the hard drive Microsoft recommends at least 200 MB to sync system files 2 Perform disk defragmentation to consolidate fr...

Page 155: ...ou that as power demands increase the notebook may not perform at full capacity which may result in longer battery charging time In cases of extreme power demands the system may also throttle back the processor or with systems that have a discrete video subsystem a video balance mode may occur to further balance the power needs of the system Because system processor functions always have priority ...

Page 156: ...Display Use these sections to troubleshoot display issues 142 Chapter 7 Troubleshooting guide ENWW ...

Page 157: ...ge Flickering image Vertical lines because of LDVS decreased signal integrity and data loss Dead pixel because of display liquid internal transistor and others Horizontal lines because of video memory Distorted when hot because of thermal issue Cracked screen image physical damage Light leakage bleeding Contact support for assistance Humming noise due to frequency settings Contact support for assi...

Page 158: ...rmine if the display issue is related to a real hardware issue To start HP PC Hardware Diagnostics UEFI 6 HP Hardware Diagnostics and Tools on page 109 when the computer is at boot press the f2 key select Component Tests and then select Video There are three options Video Memory Check to test video memory Palette Check to test the three video color components red green blue Dead Pixel Check to che...

Page 159: ...pixel policy No video internal Use this information to troubleshoot video issues Table 7 28 Issues possible causes and fixes Items Procedures Symptoms No internal video with certain programs for example video intensive games Possible causes Display resolution brightness faulty lid switch running a program requiring a higher resolution than the display screen can support Faulty lid switch may put t...

Page 160: ...onfigure display choice and then force output to external video by closing the notebook lid or pressing fn f4 to switch screen output DisplayPort VGA Use this information to troubleshoot DisplayPort and VGA issues See No video external on page 145 HDMI Use this information to troubleshoot HDMI issues Table 7 30 Issues possible causes and fixes Items Procedures Symptoms Display issue Sound issue Po...

Page 161: ...o http www hp com and search for HP ZBook Thunderbolt 3 Dock User Guide 4 If the screen image is distorted try a DP to VGA adapter Connect the adapter to each DisplayPort and VGA port of the dock 5 Test the monitor via internal ports such as VGA DP HDMI and others 6 Verify that dock connectors of the notebook and the dock are clean without dust debris for example using air duster 7 Ideally use a v...

Page 162: ...e sure the monitor cables have good connection at both ends system board and display panel If moving cables affects the image the monitor cable is the cause of the issue Test with a confirmed working cable If moving cables does not affect the image the monitor has an issue Test with a confirmed working monitor Touch screen Use this information to troubleshoot touch screen issues Table 7 33 Issues ...

Page 163: ... under Component Tests Touch Screen If the diagnostics tests pass but the touch screen still does not respond continue following the steps 6 Adjust the power management settings for your touch screen If the touch screen stops working after waking from sleep adjust the power management settings so that the touch screen device stays active while the computer is in Sleep mode 7 Perform Microsoft Syst...

Page 164: ...eyboard for any signs of dust liquid or debris trapped under sticky keys that might prevent keystroke recognition 2 Check for incomplete connection between keyboard and system board by verifying that caps lock or num lk light turns on when you press the key 3 Verify whether the keyboard is recognized in Windows Device Manager and verify whether the keyboard driver is installed properly 4 Test with...

Page 165: ...stick cap Troubleshooting steps 1 Inspect for any signs of dust or liquid spill that prevents point stick from working 2 Check whether point stick cap is loose and reseat it if necessary The following steps are for authorized providers and technicians Example of back of keyboard including keyboard point stick and backlight cables 1 Verify whether keyboard flex cables are in good condition no delam...

Page 166: ... 7 37 Issues possible causes and fixes Items Procedures Symptoms Not working properly Possible causes Touchpad turned off driver settings 1 Touchpad on off button 2 Touchpad Troubleshooting steps 1 Ensure touchpad on off light is not amber disabled Double tap to enable 2 Verify whether touchpad device is listed in Device Manager Mice and other pointing devices 3 Install the latest touchpad driver ...

Page 167: ... Possible causes Network source cable connection wireless module driver settings The following steps are for authorized providers or technicians 1 Verify that the wireless module and its antenna cables are fully inserted and in good condition see WLAN module removal and replacement section Reseat wireless module and antenna connection 2 Verify the module antenna cable connection is not loose 3 Ver...

Page 168: ...vice is active The following steps are for authorized providers or technicians Verify module and antenna cable connections are not loose Verify antenna cables are properly connected to the correct terminals For example the antenna cable labeled 1 connects to the Main terminal labeled 1 The antenna cable labeled 2 connects to the Aux terminal labeled 2 USB Use this information to troubleshoot USB p...

Page 169: ...talled You can remove or reinstall the USB driver 5 Be sure the USB device is supported for example USB 3 0 device requires more power draw 0 9 A from a USB port than a USB 2 0 device 0 5 A As a result identify the USB charging port to be used for charging a USB device or an external AC power adapter might be required for an external USB storage device to work properly 6 Test with verified working...

Page 170: ...ss A B and C 6 Reinsert the card reader with correct face as described in its documentation 7 Check reader function with a verified working card IMPORTANT If the card reader has an in use indicator light do not insert or remove memory cards while the light is flashing Doing so might cause loss of data on the card or might permanently damage the card reader Speaker headphone audio issues Use this i...

Page 171: ...t with verified working internal speakers 11 Replace internal speakers No sound from headphones 1 Adjust volume by pressing fn f6 or f7 Be sure that volume button light is not amber mute Or adjust Windows volume control by clicking the speaker icon on the Windows taskbar Be sure that the sound it not muted 2 Check headphone cable connection 3 Test with a verified working audio board 4 Replace audi...

Page 172: ... includes firmware version for TB controller driver version operating system driver and application version 4 Verify that Windows Device Manager detects the TB device 5 Verify cable connection to TB port 6 Test with a verified working TB board if possible NOTE Thunderbolt is new technology Thunderbolt cable and Thunderbolt device must be compatible with Windows To determine whether your device is ...

Page 173: ... test to quickly less than 10 minutes identify the malfunctioning drive If the issue still exists run Extensive Test more than 2 hours or loop mode which runs until an error occurs If any test fails record failure code and contact support for instructions about how to order a replacement hard drive If all of the tests pass the hard drive is not damaged As a rule HP will not replace a hard drive un...

Page 174: ...he issue is related to software If the hard drive passes diagnostics test the drive on a verified working computer If the failure follows the drive reinstall the operating system to make sure that software is not an issue 7 Test with a verified working hard drive If it is still not recognized the system board is faulty NOTE If the drive is seen in BIOS and Diagnostics try a secure erase before rep...

Page 175: ...ilable Note If there is a hard drive POST error message see POST error messages and user actions on page 171 Read write error Use this information to troubleshoot read and write errors Table 7 47 Issues possible causes and fixes Items Procedures Symptoms POST error message for example error code 301 Hang when working on data files documents Possible causes Loose connection faulty hardware Troubles...

Page 176: ... of 200 GB max See Routine maintenance for performance improvement on page 173 Blue screen BSOD error A faulty hard drive can cause a blue screen error Perform the drive tests using the HP Diagnostics Tool to make sure that the drive is functional If all of the tests are successful see Common blue screen error messages on page 174 for detailed troubleshooting steps Noisy hard drive Use this inform...

Page 177: ... the hard drive 5 Verify original hard drive connection and flex cable Reseat hard drive and connection 6 Run HP PC Hardware Diagnostics UEFI If failed record failure code and replace hard drive replace 7 If you find no error with HP PC Hardware Diagnostics UEFI perform disk defragmentation Some hard drives make a clicking noise when highly fragmented Tips For optimal system performance place your...

Page 178: ...iefly to isolate whether noise originates from fan If noise is absent with fan disconnected see Fan runs constantly on page 164 Noisy hard drive Determine whether the noise comes from the hard drive See Noisy hard drive on page 162 Noisy optical drive 1 Determine whether the noise comes from an optical drive 2 Remove CD DVD from the optical drive Noisy speaker 1 Determine whether the noise comes f...

Page 179: ... other components 3 Perform a hard reset 8 Hard reset on page 115 Performing a hard reset can reset recorded thermal values in memory Thermal related issue 1 Verify that fan is spinning Reseat fan cable before moving to next step a Check fan and connection Reseat fan cable b Be sure that no obstructions or dust are in heat sink fan heat sink fin or vent c Test fan using HP PC Hardware Diagnostics ...

Page 180: ...milar to fan runs constantly issue Fan runs constantly on page 164 System shutdown Abnormal heat Continually running fan Decreased computer performance Possible causes BIOS not up to date thermal condition fan air flow Troubleshooting steps 1 Update BIOS and drivers 4 Update BIOS and drivers on page 107 and reset BIOS to default BIOS can implement new fan characteristics and updates for other comp...

Page 181: ...roperly with new pads 2 Verify thermal solution Use Thermal Monitor tool available only to authorized service providers and technicians to run stress test processor and GPU and verify that thermal sensors are within limits after thermal condition is serviced Note See https support hp com us en document c01657439 ENWW Common issues and possible solutions 167 ...

Page 182: ... into a problem and needs to restart CPU Central processing unit DIMM Dual in line memory module Daughterboard Type of circuit board that plugs into or is attached to the system board or similar expansion card to extend its features and services GPU Graphics processor unit GTS General Troubleshooting Step HDD Hard drive KB Keyboard LVDS Low Voltage Differential Signaling MSG Maintenance and Servic...

Page 183: ...omputer If the processor is socketed be sure that the processor is seated correctly in the socket If this error reoccurs see General troubleshooting steps on page 101 NOTE The computer attempts to notify you of this problem through a series of blinking lights When you attempt to turn on the computer from an Off or Hibernated state lights associated with the caps lock and num lk keys both blink onc...

Page 184: ...mputer You must use a service event to identify the source of the error and take the appropriate corrective action NOTE The computer attempts to notify you of this problem through a series of blinking lights When you attempt to turn on the computer from an Off or Hibernated state lights associated with the caps lock and num lock keys both blink five times followed by a pause and then continue in a...

Page 185: ...tions to address the error Test description Failure descriptions Error code Possible user actions Product information Invalid value 00A Contact support for assistance Startup test Memory module 200 Attempt to reseat the memory module and then repeat the test Search http www hp com support for details about troubleshooting issues related to the memory module If the memory module still fails contact...

Page 186: ... Error 3F2 This code indicates a potential problem with the hard drive Run the hard drive test See https support hp com emea_africa en document c01443371 for more information Boot Device Manager Hard Disk 1 SMART 301 This code indicates a potential problem with the hard drive Run the hard drive test See https support hp com emea_africa en document c01443371 for more information Boot Device Manager...

Page 187: ...document c01007591 A hard reset can sometimes restore the system fan to working order See https support hp com us en document c01684768 for details If the system fan continues to malfunction contact support Routine maintenance for performance improvement The table presents a summary of the suggested times for performing the routine maintenance tasks that are described in this document Table 7 55 R...

Page 188: ...is properly seated and all cables are completely connected Confirm that any new hardware that is installed is compatible with the installed version of Windows If new device drivers or system services have been added recently try removing or updating them NOTE Use safe mode when removing or disabling components Safe mode loads only the minimum required drivers and system services during the Windows...

Page 189: ...s such as caching or shadowing Check the System Log and Application Log in Event Viewer to see if any additional error messages have been logged recently These might pinpoint the cause of the error ENWW Additional information 175 ...

Page 190: ...indows 10 debugging tool A similar process is used for Windows 7 or Windows 8 NOTE The following screen shots provide only an example of the tool Specifics shown are not representative of all applications of the debugging tool This is a Microsoft tool supported by Microsoft Windows Software Development Kit SDK Use these steps to download and use the Windows SDK 1 Download the SDK from the followin...

Page 191: ...3 Select features to install 4 Run the SDK as an administrator 5 Set the symbol path Select File Symbol File Path ENWW Additional information 177 ...

Page 192: ... In the Symbol path box type SRV C Windows symbol_cache http msdl microsoft com download symbols Save the workspace 6 Open the crash dump file 178 Chapter 7 Troubleshooting guide ENWW ...

Page 193: ...ssue pixel anomalies All HP notebook displays adhere to strict quality and reliability specifications A small percentage of display panels might have minor cosmetic manufacturing anomalies or irregularities such as bright or dark dots in the viewable area These cosmetic imperfections are common to all display panel types not specifically HP products ENWW Additional information 179 ...

Page 194: ...WXGA SXGA HD SXGA N 3 Type 1 N 3 Type 2 N 4 Type 1 WSXGA UXGA FHD WUXGA N 4 Type 1 N 4 Type 2 N 5 Type 1 QHD QHD WQXGA UD N 5 Type 1 N 5 Type 2 N 6 Type 1 Electrical defect clusters defects within a 5x5 pixel block Minimum distance between ANY allowable defects unless otherwise specified S 25 mm S 25 mm Cluster with 2 or more subpixels with subpixel faults Not allowed Dim lines Not allowed Cross l...

Page 195: ...ircuit cards and DIMMs are not designed to take excessive pressure Keep cables clear of any movable or rotating parts such as a fan to prevent them from being cut or crimped when the component is lowered into its normal position In all cases avoid bending or twisting the cables Do not bend any cable sharply A sharp bend can break the internal wires Do not rely on components like the keyboard or se...

Page 196: ... cables from a ZIF connector on the system board you must release the latch before removing the cable Always follow these steps 1 Flip the connector latch 90 to release the cable 2 Grasp the cable end of the connector and pull it straight out IMPORTANT Always release connector latch before removing the cable Otherwise pulling the cable could damage the cable pins and result in a failed device Hori...

Page 197: ...bar pull tape and release the lock with the PCB connector 3 Pull to the direction in parallel with PCB to withdraw the connector Multiple pin vertical connector LVDS cable to system board Use this procedure to properly insert and remove a multiple pin vertical connector Remove the connector gasket before removing the connector If the connector has a plastic pull tab pull the tab to disconnect Othe...

Page 198: ...184 Chapter 7 Troubleshooting guide ENWW ...

Page 199: ...and extended memory NOTE To start Setup Utility on convertible computers your computer must be in notebook mode and you must use the keyboard attached to your notebook Starting Setup Utility BIOS You have several ways to access the Setup Utility BIOS IMPORTANT Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Turn on or restart the c...

Page 200: ... BIOS version information also known as ROM date and System BIOS use one of these options HP Support Assistant 1 Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar 2 Select My notebook and then select Specifications Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 185 2 Select Main...

Page 201: ...lect the HP Support Assistant app or Select the question mark icon in the taskbar 2 Select Updates and then select Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note o...

Page 202: ...e exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 188 Chapter 8 Using Setup Utility BIOS ENWW ...

Page 203: ...to its factory state Performing these standard procedures can return your computer to a working state faster IMPORTANT If you will be performing recovery procedures on a tablet the tablet battery must be at least 70 charged before you start the recovery process IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process ENWW 189 ...

Page 204: ...e the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com support search for HP Cloud Recovery and then select the result that matches the type of computer that you have NOTE If you cannot create recovery media yourself contact support to obtain recovery discs Go to http www hp com support select your country or region and the...

Page 205: ... the Start button select the Get Help app and then enter the task you want to perform NOTE You must be connected to the internet to access the Get Help app Recovering using HP Recovery media You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory On select products it can be created on a bootable USB flash drive using the HP C...

Page 206: ...the volume up button and then select f9 or Turn on or restart the tablet quickly press and hold the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC OS recovery solution built into the ha...

Page 207: ...Remote HP PC Hardware Diagnostics setting in Computer Setup BIOS you can perform several customizations Set a schedule for running diagnostics unattended You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics Set the location for downloading the diagnostic tools This feature provides access to the tools from the HP website or from a se...

Page 208: ...ake your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 194 Chapter 10 Using HP PC Hardware Diagnostics ENWW ...

Page 209: ...omputer the computer dimensions and weights as well as input power ratings and operating specifications provide helpful information Table 11 1 Computer specifications Metric U S Dimensions Width 39 84 cm 15 69 in Depth 26 71 cm 10 52 in Height front to back 2 69 cm 1 06 in Weight varies by configuration and components 2 97 kg 6 53 lb Input power ENWW Computer specifications 195 ...

Page 210: ... 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W 19 5 V dc 6 9 A 135 W 19 5 V dc 7 70 A 150 W 19 5 V dc 10 3 A 200 W 19 5 V dc 11 8 A 230 W 19 5 V dc 16 92 A 330 W 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 7 70 A 150 W 19 5 V dc 10 3 A 200 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity nonc...

Page 211: ...cations This section provides specifications for your hard drives Table 11 3 Hard drive specifications 500 GB 750 GB Dimensions Height 9 5 mm 9 5 mm Width 70 mm 70 mm Weight 107 g max 102 g max Interface type SATA SATA Transfer rate 300 MB s 300 MB s Security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 1 ms Average 12 0 ms 12 0 ms Maximum 22 0 ms 21 0 ...

Page 212: ...1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequential write up to 1550 MB s up to 1550 MB s up to 1550 MB s Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100 000 IOPs Total logical sectors 468 883 296 1 000 215 216 1 500 336 388 Operating temperature 0 C to 70 C 32 ...

Page 213: ...te up to 540 MB s Total logical sectors 234 441 648 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details ENWW Solid state drive specifications SATA 3 199 ...

Page 214: ...200 Chapter 11 Specifications ENWW ...

Page 215: ...y Use the following steps to remove personal data from the computer including the nonvolatile memory found in Intel based and AMD based system boards NOTE If your tablet has a keyboard base connect to the keyboard base before beginning steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contai...

Page 216: ...r the password at the prompt j Select the Main menu select Apply Factory Defaults and Exit select Yes to save changes and exit and then select Shutdown k Reboot the system If the system has a Trusted Platform Module TPM fingerprint reader or both one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor Press or tap f1 to accept or f2 to reject l Remove all powe...

Page 217: ...rotected backup of critical System BIOS code EC firmware and critical computer configuration data for select platforms that support HP Sure Start For more information see Using HP Sure Start select products only on page 207 Data cannot be written to this device via the host processor The content is managed solely by the HP Sure Start Embedded Controller This memory is protected by the HP Sure Star...

Page 218: ... on screen instructions 1 5 MB or 7 MB Yes Yes Stores Management Engine Code Settings Provisioning Data and iAMT third party data store Management Engine Code is programmed at the factory Code is updated via Intel secure firmware update utility Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine MEBx setup utility The third party data store con...

Page 219: ...e Fingerprint reader select products only 512 KB flash Yes Yes Stores fingerprint templates Fingerprint reader memory is programmed by user enrollment in HP ProtectTools Security Manager Only a digitally signed application can make the call to write to the flash Questions and answers Use this section to answer your questions about nonvolatile memory 1 How can the BIOS settings be restored returned...

Page 220: ...nt and recovery software HP has provided options in Computer Setup BIOS to allow you to run in legacy BIOS if required by the operating system Examples of this requirement would be if you upgrade or downgrade the OS 3 Where is the UEFI BIOS located The UEFI BIOS is located on a flash memory chip You must use a utility to write to the chip 4 What kind of configuration data is stored on the DIMM Ser...

Page 221: ...ion and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that continuously monitors your computer s BIOS for attacks or corruption If the BIOS becomes co...

Page 222: ...208 Chapter 12 Statement of memory volatility ENWW ...

Page 223: ...no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the ...

Page 224: ... France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 210 Chapter 13 Power cord set requirements ENWW ...

Page 225: ...TF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conducto...

Page 226: ...212 Chapter 13 Power cord set requirements ENWW ...

Page 227: ...battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle ENWW 213 ...

Page 228: ...214 Chapter 14 Recycling ENWW ...

Page 229: ...3 right side 5 top cover 13 touchpad 10 touchpad settings 11 computer major components 19 computer specifications 195 connector power 5 connectors Dual Mode DisplayPort 5 D display specifications 195 197 display assembly illustrated 20 removal 83 spare part numbers 20 83 display components 7 Dual Mode DisplayPort identifying 5 E electrostatic discharge ESD 31 34 preventing damage 31 34 35 F fan he...

Page 230: ...g guidelines 31 36 pointing device product description 3 pointing stick buttons identifying 11 pointing stick identifying 11 ports Dual Mode DisplayPort 5 HDMI 5 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 6 USB Type C Thunderbolt port with HP Sleep and Charge 5 power connector identifying 5 power cord requirements for all countries 209 requirements for specific countries and reg...

Page 231: ...74 settings 11 spare part numbers 74 touchpad buttons identifying 11 touchpad cable illustrated 26 removal 73 spare part number 26 73 touchpad components 10 touchpad settings 11 touchpad turning on 11 touchpad zone identifying 11 transporting guidelines 31 36 turning on touchpad 11 U USB SuperSpeed port with HP Sleep and Charge identifying 6 USB SuperSpeed port identifying 6 USB Type C Thunderbolt...

Page 232: ...218 Index ENWW ...

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