HP Vectra VEi 7, Supplementary Manual

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1 Troubleshooting Your PC
If There Is a Hard Disk, DVD or CD-ROM Test Error
20
If There Is a Hard Disk, DVD or CD-ROM Test Error
Problem Check that... How
Power-On-Self-Test
displays hard disk, DVD or
CD-ROM drive test error The drive is correctly
configured in the PC’s
Setup program. Refer to
page 36 or page 37.
1 Switch the PC OFF then ON.
2 When the message Press F2 to Enter Setup appears, press the
F2
key.
3 Check the drive is enabled and the correct type is selected.
The drive cables are
correctly connected. 1 Disconnect the power cord.
2 Remove the PC’s cover.
3 Check the drive cables are correctly connected (refer to chapter 2).
4 Close the PC then switch it on and check it works.
The drive cable is working. 1 Disconnect the power cord.
2 Remove the PC’s cover.
3 Replace the drive cable by a known working cable from the same
model of PC (refer to page 49).
4 Close the PC then switch it on and check it works.
If the drive still does not work...
Run DiagTools from a bootable floppy disk. Refer to page 10.
You may need to update your PC’s Basic Input Output
System (BIOS). Create a bootable floppy to update your PC’s BIOS. Refer to page 32
The drive is working. 1 Disconnect the power cord.
2 Remove the PC’s cover.
3 Replace the drive by a known working drive from the same model of
PC (refer to page 48).
4 Close the PC then switch it on and check it works.
The system board is
working.
1
Disconnect the power cord.
2 Remove the PC’s cover.
3 Replace the system board by a known working board from the same
model of PC (refer to your PC’s
User’s Guide ).
4 Close the PC, reconnect the power cord and check that the PC and
drive work.
5 If the drive works, contact HP Support or your authorized dealer for
further troubleshooting information.
You receive a S.M.A.R.T.
alert during the Power-On-
Self-Test. R RR Reeeeccccoooom m m mm m m meeeennnnddddeeeed d d d aaaaccccttttiiiioooonnnn:::: Carry out an immediate data backup, then contact
HP Support at
www.hp.com/go/vectrasupport
for a
replacement hard drive.
Refer to page 35 for more information. If the problem persists, contact HP Support or your authorized dealer