HP Vectra VEi 7, Supplementary Manual

Page: 18 / 80

1 Troubleshooting Your PC
If There Is a Keyboard or Mouse Test Error
18
If There Is a Keyboard or Mouse Test Error
Problem Check that... How
POST displays a keyboard
or mouse test error. The keyboard and mouse cables are
correctly connected. 1 Switch off the PC.
2 Plug the cables into the correct connectors on the back of the PC.
The keyboard is clean and no keys are
stuck down.
The mouse is clean.
•
Check all keys are at the same height, and none are stuck
(keyboard).
• Clean the mouse ball as shown below.
.
If the PC boots but you still have a problem...
Run DiagTools. Refer to page 10.
You may need to update your PC’s Basic Input Output System (BIOS). Create a bootable floppy to update your PC’s BIOS. Refer to page 32.
The keyboard/mouse are working 1 Switch off the PC.
2 Replace the keyboard/mouse by known working units.
3 Switch on the PC, and check it works.
If the keyboard/mouse still does not work
The system board is working. 1 Disconnect the power cord.
2 Remove the PC’s cover.
3 Replace the system board by a known working board from the
same model of PC (refer to your PC’s
User’s Guide ).
4 Close the PC, reconnect the power cord and check that the PC
boots (starts).
5 If the keyboard/mouse works, contact HP Support or your
authorized dealer for further troubleshooting information.
If the problem persists, contact HP Support or your authorized dealer