HP Vectra VEi 7, Supplementary Manual

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17
1 Troubleshooting Your PC
If There Is a Memory Test Error
If There Is a Memory Test Error
Problem Check that... How
Power-On-Self-Test (POST)
displays a memory test
error. The PC’s memory modules
are correctly installed. 1 Disconnect the power cord.
2 Remove the PC’s cover.
3 Check the memory modules are correctly
installed, of the correct type and in the correct
sockets (refer to page 45).
4 Close the PC, reconnect the power cord and check
that the PC boots (starts).
The PC’s memory modules
are working. 1 Disconnect the power cord.
2 Remove the PC’s cover.
3 Replace the memory modules by known working
memory modules from the same model of PC
(refer to page 45).
4 Close the PC, reconnect the power cord and check
that the PC boots (starts).
If the PC boots but you still have a problem...
Run DiagTools. Refer to page 10.
You may need to update your PC’s Basic Input Output
System (BIOS). Create a bootable floppy to update your PC’s BIOS.
Refer to page 32.
The system board is
working. 1 Disconnect the power cord.
2 Remove the PC’s cover.
3 Replace the system board by a known working
board from the same model of PC (refer to your
PC’s
User’s Guide ).
4 Close the PC, reconnect the power cord and check
that the PC boots (starts).
5 If the PC works, contact HP Support or your
authorized dealer for further troubleshooting
information.
If the problem persists, contact HP Support or your authorized dealer