HP ProLiant ML110 Operation And Maintenance Manual Download Page 68

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System Maintenance

Troubleshooting Procedures

Refer to the following sections for the information you need to deal with possible system
problems.

Troubleshooting Tools

If you are having problems operating your HP ProLiant ML110 server, refer to the table
below for a list of resources you can use.

Table 6-2: Troubleshooting Tools

Resources Help

contents

HP’s website at

www.hp.com

Access the most comprehensive support material for HP servers including:

•

Latest support news - product and support information

•

Drivers and software downloads

•

Manuals - Easy installation and configuration instructions

•

HP Instant support - Fast, web-based support that is automated and provides
quick diagnosis and resolution of most computing problems.

•

Step-by-step guides for system troubleshooting.

NOTE:

Information on HP’s website do not generally cover third-party components or

devices. Refer to the documentation that comes with the third-party device for
diagnostic and troubleshooting information.

•

Technical information - data sheets, application notes, configuration guides,
installation tips, product papers, reference material

•

Compatibility issues - HP accessories, OS/NOS, HP and third-party parts
compatibility information

•

Parts and service - information on replacement parts, system structure, and
hardware configuration

•

Tape backup support for HP's SureStore Tape Backup products

•

Training programs - HP STAR worldwide training and certification program

•

HP server registration

•

Warranty and enhanced services - guide to warranty services

•

Proactive notification - HP will e-mail your custom information when it is available.

•

Contacts - information on how to get help or provide feedback

HP ProLiant ML110 Server
Startup CD-ROM

Contains a utility for troubleshooting purposes.

Diagnostics for Windows

is an easy-to-use hardware diagnostic for server verification,

burn-in, and rapid troubleshooting. For more information on how to use this utility, refer
to its accompanying documentation.

This "System Maintenance"
chapter

Refer to this chapter for troubleshooting instructions for common system problems as
well as information on preventive system maintenance.

6-2

HP ProLiant ML110 Server Operations and Maintenance Guide

Summary of Contents for ProLiant ML110

Page 1: ...HP ProLiant ML110 Server Operations and Maintenance Guide June 2004 Third Edition Part Number 347748 003 Regulatory Model Number HSTNS 3100 ...

Page 2: ... technical or editorial errors or omissions contained herein The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty HP ProLiant ML110 Server Opera...

Page 3: ...1 3 Environmental Specifications 1 3 Power Supply Requirements 1 3 Chapter 2 System Structure External Structure 2 1 Front Panel with Bezel 2 1 Rear Panel 2 3 Internal Structure 2 4 Internal Components 2 4 Mainboard Components 2 5 Chapter 3 System Setup Setup Reminders 3 1 Checking the Contents 3 1 Selecting a Site 3 1 System Setup 3 2 Connecting Peripherals 3 2 Powering On Off the Server 3 6 HP P...

Page 4: ...assword 5 7 Closing the Setup Utility 5 8 BIOS Update and Recovery 5 8 To Create the BIOS Update Recovery Diskette 5 8 To Update BIOS 5 9 To Reset the BIOS Settings 5 9 To Perform BIOS Recovery 5 9 Clearing CMOS 5 10 Setting Hardware Protection 5 11 Chapter 6 System Maintenance Preventive Maintenance Procedures 6 1 Troubleshooting Procedures 6 2 Troubleshooting Tools 6 2 Troubleshooting Procedures...

Page 5: ...d with the FCC Logo United States Only A 2 Modifications A 2 Cables A 2 Canadian Notice Avis Canadien A 3 Class B Equipment A 3 European Union Notice A 3 Japanese Notice A 3 BSMI A 4 Korean MIC A 4 Device Notices A 4 Laser Device Notices A 4 Mouse Compliance Statement A 5 Battery Replacement Notice A 5 Non Nuclear Usage A 6 Appendix B Electrostatic Discharge Preventing Electrostatic Damage B 1 Gro...

Page 6: ...Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury from electric shock and hazardous energy levels do not exceed the level of repairs specified in these procedures Because of the...

Page 7: ...ications may void any warranty Where to Go for Additional Help In addition to this guide the following information sources are available User documentation Service training guides Service advisories and bulletins QuickFind information services Telephone Numbers For the name of your nearest HP authorized reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 For HP technica...

Page 8: ...mory Four DIMM slots with support for DDR 400 unbuffered ECC DIMMs in 256 MB 512 MB or 1 GB configuration Up to 2 DIMMs per channel single sided and or double sided Byte masking on writes through data masking Single bit Error Correcting Code or Error Checking and Correcting on the system memory interface Five PCI bus slots with two separate bus channels Two 32 bit 33 MHz 5V PCI bus slots Three 64 ...

Page 9: ...2 keyboard port PS 2 mouse port USB ports 2 Monitor port Serial port Parallel port LAN port Standard autoranging 350 watts power supply unit with PFC function Cooling system includes a system fan rear panel and a CPU fan attached to the heat sink Software NOS Network Operating System support includes Novell NetWare 5 1 Novell NetWare 6 0 Novell NetWare 6 5 Novell Small Business Suite Red Hat Linux...

Page 10: ...0 to 95 F Non operating 10 to 60 C 14 to 140 F Humidity Operating 20 to 80 RH non condensing Non operating 20 to 90 RH non condensing Storage 20 to 90 RH non condensing Altitude Operating 16 to 3 048 m 50 to 10 000 ft Non operating 16 to 10 600 m 50 to 35 000 ft Thermal output Maximum operating 1907 BTU hr Acoustic emissions Normal configuration LpA 35dBA operating at room temperature Maximum conf...

Page 11: ...nal Structure Front Panel with Bezel In the illustration below the server is shown with both the front bezel attached items labeled 1 through 8 and removed items labeled 9 through 13 Figure 2 1 Front panel components Refer to Table 2 1 on the next page for a list of front panel components HP ProLiant ML110 Server Operations and Maintenance Guide 2 1 ...

Page 12: ...tandby mode Off when the server is powered off 7 Power button 8 Drive activity indicator amber This LED indicator shows the power state of any IDE or SCSI device installed in the server including CD ROM drive s IDE hard disk drives and SCSI devices connected to the SCSI controller board Flickering amber during any IDE or SCSI device activity Off when there is no IDE or SCSI device activity 9 Flopp...

Page 13: ... port purple 3 Serial port teal 4 Parallel port burgundy 5 Monitor port blue 6 USB ports black 7 LAN port RJ 45 8 PCI slot covers 9 PSU fan 10 Power supply cable socket 11 Thumbscrews for the detachable left side cover 12 System fan 13 Retention clips for the PCI slot covers 14 Kensington lock HP ProLiant ML110 Server Operations and Maintenance Guide 2 3 ...

Page 14: ...l components Table 2 3 Internal Components Item Description 1 Standard autoranging 350 watts PSU 2 System fan 3 Expansion board 4 Mainboard 5 HDD cage 6 Retaining lever for the FDD 7 Retaining levers for 5 devices 2 4 HP ProLiant ML110 Server Operations and Maintenance Guide ...

Page 15: ...e Mainboard Components Figure 2 4 Mainboard components Refer to Table 2 4 on the next page for a list of mainboard components and their corresponding codes HP ProLiant ML110 Server Operations and Maintenance Guide 2 5 ...

Page 16: ...set south bridge 11 IDE2 Secondary IDE channel UDMA 100 12 IDE1 Primary IDE channel UDMA 100 13 SATA1 7 pin port 1 for 150 MBps SATA 14 SATA2 7 pin port 0 for 150 MBps SATA 15 FLOPPY 34 pin FDD connector 16 U27 Phoenix BIOS v4 06 chipset 17 CN11 4 pin SCSI activity LED connector 18 BT1 Battery 19 CN14 9 pin front panel I O connector 20 SW1 Dip switch 21 BU1 Internal buzzer 22 PCI2 to PCI4 64 bit 6...

Page 17: ... bold text is the default setting Table 2 5 DIP Switch Settings Switch Switch Status Function SW1 1 On Off Clear CMOS Enabled Clear CMOS Disabled SW1 2 On Off Boot Block Enabled Normal Boot SW1 3 On Off Clear Password Enabled Clear Password Disabled SW1 4 On Off No FWH Protection FWH Protection by Software Enabled SW1 5 SW1 6 On On PCI 32 33MHz SW1 5 SW1 6 Off On PCI 64 66MHz SW1 5 SW1 6 On Off PC...

Page 18: ...ell as drivers and utilities for configuring the server If any of the above items are damaged or missing contact your dealer immediately Save the packaging container and packing materials in the event you need to package the server for reshipment Selecting a Site Before unpacking and installing the system select a suitable site for the system for maximum efficiency Consider the following factors w...

Page 19: ...e servers immediately begin to draw inrush current at the same time If the circuit breakers on the incoming power line have insufficient capability the breaker may trip and thus prevent the servers from powering up When selecting a site for server installation allow for the additional inrush current For more information refer to the Power Supply Requirements section in Chapter 1 System Setup The f...

Page 20: ...rd cable into the PS 2 keyboard port purple Figure 3 1 Connecting a PS 2 keyboard Plug the mouse cable into the PS 2 mouse port green Figure 3 2 Connecting a PS 2 mouse HP ProLiant ML110 Server Operations and Maintenance Guide 3 3 ...

Page 21: ...Connecting a USB mouse and keyboard NOTE Some USB devices have a built in USB port that allows you to daisy chain other devices To Connect a Monitor If you are going to use a flat panel monitor refer to its accompanying documentation for connection instructions To connect a VGA monitor simply plug the monitor cable into the monitor port blue 3 4 HP ProLiant ML110 Server Operations and Maintenance ...

Page 22: ...to use a serial printer connect the printer cable into the serial port teal If you are going to use a USB printer connect the printer cable into either USB port black To connect a parallel printer plug the printer cable into the parallel port burgundy Figure 3 5 Connecting a parallel printer HP ProLiant ML110 Server Operations and Maintenance Guide 3 5 ...

Page 23: ...d is plugged into a properly grounded wall power outlet 2 Connect the server s power cable Plug the power cable into the power cable socket located on the rear panel of the server Then plug the other end of the power cable into a properly grounded wall power outlet Figure 3 6 Connecting the server s power cable 3 Press the power button on the front panel and then turn on the monitor Figure 3 7 Tur...

Page 24: ...to shut down for example if the operating system has crashed press and hold down the power button for approximately 5 seconds Quickly pressing the button may put the server in a sleep mode only IMPORTANT The power supply will continue to provide standby current to the server until the power cord is disconnected from the rear panel When you disconnect the AC power the server remembers the current p...

Page 25: ...information is restored from disk This method of restoring the server s operation is much faster than a complete rebooting of the server It still requires running all the start up self tests before starting the NOS but loading the NOS and all the previously opened applications is much faster Wake up Events The HP ProLiant ML110 server supports certain types of system activity which are used as wak...

Page 26: ...rtinent information for future reference Pre and Post installation Procedures Before you open the server unit to install or replace any system component it is recommended that you read the subsequent sections on pre and post installation procedures as well as the ESD precautions listed in Appendix B Pre installation Instructions Perform the steps below before you open the server or before you inst...

Page 27: ...r s and system cable s that have previously been removed 4 Reinstall the system covers 5 Connect all external cables and the AC power cord to the system 6 Turn on the server CAUTION Do not operate the server for more than ten 10 minutes with the left side cover and disk drives removed Otherwise improper cooling airflow may damage the system components System Covers The server s left side cover and...

Page 28: ...ar panel b Slide the cover towards the rear of the server c Pull the cover upward to detach it from the chassis Figure 4 1 Removing the left side cover 3 Place the cover in a safe place for reinstallation later WARNING Parts inside the server may be hot wait for them to cool before touching them To Reinstall the Left Side Cover 1 If you have been installing accessories or servicing the server retu...

Page 29: ...tached to the chassis secure it by tightening the two captive thumbscrews Figure 4 2 Reinstalling the left side cover 4 Perform steps 5 through 6 of the post installation instructions Front Bezel The front bezel must be removed to access the mass storage devices and the HDD cage To Remove the Front Bezel 1 Remove the left side cover 2 Remove the front bezel a Press the two plastic retention clips ...

Page 30: ...ont panel Figure 4 3 Removing the front bezel 3 Place the front bezel in a safe place for reinstallation later To Reinstall the Front Bezel 1 Position the bezel so the two mounting tabs are aligned with their notch on the front panel then insert the tabs into their notch HP ProLiant ML110 Server Operations and Maintenance Guide 4 5 ...

Page 31: ...ns listed in Appendix B Default Mass Storage Devices CD ROM Drive To Replace the CD ROM Drive 1 Perform steps 1 3 of the pre installation instructions 2 Remove the left side cover 3 Remove the front bezel 4 Remove the currently installed CD ROM drive from the server a Disconnect the IDE power cable from the rear of the CD ROM drive b Disconnect the IDE data cable from the rear of the CD ROM drive ...

Page 32: ...the cable connectors facing the rear of the chassis then push the drive all the way into the chassis until the mounting holes are aligned b Press the drive retaining lever downward c Move the lever into its retaining hook to secure the new drive in place Make sure the IDE jumper on the rear section of the CD ROM drive is set to CS Cable Select d Connect the IDE power cable to its connector on the ...

Page 33: ...ppy Disk Drive FDD To Replace the FDD 1 Perform steps 1 through 3 of the pre installation instructions 2 Remove the left side cover 3 Remove the front bezel 4 Remove the currently installed FDD from the server a Disconnect the FDD power cable from the rear of the drive b Disconnect the FDD data cable from the rear of the drive c Press the FDD retaining lever d Move the lever downward to release th...

Page 34: ... the new FDD a Guide the new FDD into the FDD bay with the cable connectors facing the rear of the chassis then push the drive all the way into the chassis until the mounting holes are aligned b Press the FDD retaining lever downward c Move the lever into its retaining hook to secure the new drive in place d Connect the FDD power cable to its connector on the rear of the drive HP ProLiant ML110 Se...

Page 35: ...e internal backup device or DVD ROM drive To Install a Drive into the Common Bay 1 Perform steps 1 through 3 of the pre installation instructions 2 Remove the left side cover 3 Remove the front bezel 4 Select the common bay where you plan to install the optional drive 5 Prepare the selected common bay for drive installation a Pull out the bay cover Keep it for later use b Press the retaining lever...

Page 36: ...d installation procedures 7 Install the new drive a Guide the new drive into the selected common bay with the cable connectors of the drive facing the rear of the chassis then push the drive all the way into the chassis until the mounting holes are aligned b Press the retaining lever downward c Move the lever into its retaining hook to secure the new drive in place d Connect the drive power cable ...

Page 37: ...Install a Drive in the HDD Cage 1 Perform steps 1 through 3 of the pre installation instructions 2 Remove the left side cover 3 Remove the front bezel 4 Remove the HDD cage from the server The first two substeps below assume that there is a drive currently installed in the cage If the cage is empty go directly to substep c a Disconnect the power cable from the rear of the drive b Disconnect the da...

Page 38: ...usly installed drive by removing the four screws securing the old drive to the cage before sliding the drive out of the cage You will be reusing these screws when you install the new hard disk 6 Install the new hard disk a Slide the new hard disk into the selected bay b If you are installing the new hard disk in a drive bay that is previously empty use the four screws you removed earlier from the ...

Page 39: ...4 c to secure the cage to the chassis c Connect a power cable to its connector on the rear of the new HDD If there is any previously installed drive that is still in the cage reconnect the power cable of that drive d Connect the data cable to its connector on the rear of the new HDD If there is any previously installed drive that is still in the cage reconnect the data cable of that drive Figure 4...

Page 40: ...y a Disconnect the CPU fan cable from the connector on the mainboard b Depress then unhook the two heat sink retention levers c Remove the heat sink cooling fan assembly by lifting it away from the mainboard Lay down the heat sink cooling fan assembly down in an upright position with the thermal patch facing upward Do not let the thermal patch touch the work surface Figure 4 14 Removing the heat s...

Page 41: ...und to both contact surfaces c Use the edge of a razor blade to spread out the grease throughout the entire contact surface and lightly scrape out any excess grease Make sure that only a very thin layer is applied so that the contact surface is still visible CAUTION Applying too much grease will cause a gap between the contact surfaces This means that the heat sink is not even in direct contact wi...

Page 42: ... heat sink cooling fan assembly on top of the processor b If possible slide the assembly slightly from side to side to help squeeze out any air pockets trapped in the paste and to ensure even coverage CAUTION Do not to slide the assembly too much or you could smear some of the grease onto the CPU or the motherboard or even damage the CPU pins c Press down the two heat sink retention levers to secu...

Page 43: ...hannel A corresponds to the DIMM1 and DIMM2 slots while channel B to the DIMM3 and DIMM4 slots Refer to the Mainboard Components section on Chapter 2 for view of the mainboard layout The MCH memory controller hub of your server supports the following operation modes Single channel mode SC Populate channel A only Populate channel B only Populate both channel A and B If either only channel A or only...

Page 44: ...ory bus address mapping undergoes a significant change compared to that of a linear operating mode normal operating mode In non dynamic mode the row selection row indicates the side of a DIMM via chip select signals is accomplished based on the size of the row For example for a 512 MB 16Mx8x4b has a row size of 512 MB selected by CS0 and only four open pages can be maintained for the full 512 MB T...

Page 45: ...nd 1 To Remove a DIMM 1 Perform steps 1 through 3 of the pre installation instructions 2 Remove the left side cover 3 Lay the server on its side components showing for better access to the DIMM slots 4 If necessary remove any accessory boards or SCSI cables that prevent access to the DIMM slots 5 Locate the DIMM you want to remove 6 Remove the selected DIMM a Completely open the holding clips secu...

Page 46: ...he notch on its bottom edge aligns with the keyed surface of the DIMM slot then press the DIMM fully into the slot The DIMM slots are structured to ensure proper installation If you insert a DIMM but it does not fit easily into the slot you may have inserted it incorrectly Reverse the orientation of the DIMM and insert it again b Firmly press the holding clips inward to secure the DIMM in place If...

Page 47: ...I slots 4 Locate an empty PCI slot on the mainboard 5 Remove the PCI card from its protective packaging If necessary lay it on an anti static surface until you are ready to install it 6 Install the PCI card a Press the retention clip of the slot cover opposite the selected PCI slot b Pull out the slot cover Keep it for reassembly later Figure 4 22 Removing a PCI slot cover c Slide the PCI card int...

Page 48: ... of them in fire Keep them away from children and dispose of used batteries promptly Dispose of used batteries according to manufacturer s instructions 1 Perform steps 1 through 3 of the pre installation instructions 2 Remove the left side cover 3 Lay the server on its side components showing for better access to the battery socket 4 If necessary remove any accessory boards or SCSI cables that pre...

Page 49: ...ce server systems and are trained to deal with equipment capable of generating hazardous energy levels DO NOT open the power supply modules There are no serviceable parts inside the module To Replace the Default PSU 1 Perform steps 1 through 3 of the pre installation instructions 2 Remove the left side cover 3 Lay the server on its side 4 Remove the default PSU from the server a Disconnect the PSU...

Page 50: ... bay inside the chassis b Secure the PSU in place using the four screws you removed earlier c Connect the PSU cables to their mainboard connectors CN1 and CN2 Connect the power cables of all installed drives to the PSU Figure 4 26 Installing a PSU 6 Observe the post installation procedures HP ProLiant ML110 Server Operations and Maintenance Guide 4 25 ...

Page 51: ...e mainboard b While supporting the system fan with one hand push a finger through the middle ventilation hole on the rear panel This will dislodge the fan from the chassis WARNING Be sure to support the system fan with your hands when dislodging it from the chassis The fan could fall onto the mainboard or an accessory board causing damage if not supported c Slide the system fan upward to disengage...

Page 52: ...e by aligning the pegs on the frame to their corresponding notch on the fan then firmly press the two together until the retention latches snap into place Figure 4 29 Installing a system fan to its frame 6 Install a new system fan a Align the tabs on the system fan frame to their chassis notch b Slide the system fan downward to secure the tabs to the chassis HP ProLiant ML110 Server Operations and...

Page 53: ...e a system with NOS installed and has a CD ROM drive Place the disc in the system s CD ROM drive The CD should auto start but if it does not start it by opening the Startup htm file found at the root level of the Startup CD NOTE The HP ProLiant ML110 Server Startup CD is not bootable NOS drivers The NOS drivers are copied from the Startup CD to diskettes The instructions for installing specific NO...

Page 54: ...s utility refer to Chapter 5 NOTE The Setup Utility automatically detects most of the hardware devices you install but you should verify that the server has properly recognized the options after you have installed all of the optional accessories LSI SCSI Configuration Utility This firmware utility is used to configure the LSI SCSI card Access the utility and perform initial SCSI card configuration...

Page 55: ...f the tape drive to place into OBDR mode b Type the NUM value corresponding to the SCSI tape you want to place into OBDR mode Auto configuration will be initialized after which the system will automatically reboot Multi initiator Configuration a Press 2 to select the Multi initiator Configuration option The utility will scan your server for any installed SCSI cards and display the results A messag...

Page 56: ...uence Configuring the power management modes Setting up system passwords or making other changes to the security setup When a configuration error is detected by the system and you are prompted Run Setup message to make changes to the BIOS settings NOTE If you repeatedly receive Run Setup messages the battery may be defective In this case the system cannot retain configuration values in CMOS Ask a ...

Page 57: ...ette A 1 44 1 25 MB 3 IDE Channel 0 Master 6449 MB IDE Channel 0 Slave None IDE Channel 1 Master CD ROM IDE Channel 1 Slave None Memory Cache Boot Features System Memory 640 kB Extended Memory 31744 kB Tab Shift Tab or Enter selects field F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit Figure 5 1 Setup Utility s Main menu Setup Utili...

Page 58: ...e preferred drive sequence boot order of the mass storage devices and PCI cards during system bootup Exit Displays the various options to quit from the Setup Utility To Move Around the Setup Screen Press the right arrow and left arrow keys to move between selections on the menu bar Press the up arrow and down arrow keys to move between parameters on each menu screen The currently selected paramete...

Page 59: ...e settings in the Setup Utility If the custom values ever need restoring after a CMOS clear for example you must run the Setup Utility and enter your custom settings again A record of any custom settings will make this much easier System Summary Screen The System Summary Screen displays basic and important information about the current server configuration and is necessary for troubleshooting and ...

Page 60: ... server The System Summary Screen is displayed briefly at the end of POST Figure 5 2 System Summary Screen 6 Press the Pause Break key to continue displaying the screen until another key is pressed 7 Press any key to continue with the system bootup System Passwords The Security menu lets you set system passwords that would provide different levels of protection for the server There are three types...

Page 61: ...sword box will display Figure 5 3 Set Password box 2 Type a password The password may consist of up to eight alphanumeric characters A Z a z 0 9 3 Retype the password to verify the first entry then press Enter 4 If you want the new password to be check during bootup select the Password on Boot parameter on the Security menu and set it to Enabled 5 Press F10 to save the password and close the Setup...

Page 62: ...otten both the User password and the Supervisor password you will not be able to reboot the server If you have forgotten the User password you can use the Supervisor password to reset it for you However if it is the Supervisor password that you have forgotten you can only reset it by clearing the hardware password dip switch To reset your password 1 Perform the pre installation instructions listed...

Page 63: ...wing sections provide instructions on how to update recover BIOS settings To Create the BIOS Update Recovery Diskette 1 Prepare a blank and formatted 3 5 inch diskette 2 Insert this diskette in to the FDD of any Windows PC with an HTML browser that is connected to the Internet 3 On HP s website at www hp com locate and download the latest HP ProLiant ML110 server BIOS to the server s hard drive 4 ...

Page 64: ...gs have been selected to optimize the HP ProLiant ML110 server s performance To reset the BIOS settings to the factory defaults 1 Reboot the server in a normal manner 2 During POST press F2 to access the Setup Utility 3 Press F9 to load the default values NOTE It is recommended that you take note of the system setup before making any modifications to the BIOS settings 4 Press F10 to save the chang...

Page 65: ... the BIOS Recovery Update diskette from the FDD 12 Remove the left side cover as described in Chapter 4 13 Repeat steps 3 through 4 14 Set SW1 2 to its default Off position 15 Perform the post installation instructions listed in Chapter 4 16 During POST press F2 to access the Setup Utility 17 Make the necessary changes such as system time passwords or boot device priority 18 Press F10 to save the ...

Page 66: ...lt values 9 Press F10 to save the changes you made and close the Setup Utility Setting Hardware Protection You have the option to lock and unlock some of the hardware devices of the server Do this to set the access limit for these items 1 In the Advanced menu screen select the Hardware Protection parameter then press Enter The Hardware Protection submenu displays 2 Select the hardware item you wan...

Page 67: ...nual for maintenance procedures Mouse Regularly To clean a regular mouse with rubber ball 1 Remove the circular cover underneath the mouse 2 Take out the rubber ball and wipe it with a soft damp cloth 3 Put the ball back and attach the cover To clean an optical mouse Refer to the documentation that came with your mouse for maintenance instructions Tape drive heads Monthly Use the Magnetic Head Cle...

Page 68: ...formation data sheets application notes configuration guides installation tips product papers reference material Compatibility issues HP accessories OS NOS HP and third party parts compatibility information Parts and service information on replacement parts system structure and hardware configuration Tape backup support for HP s SureStore Tape Backup products Training programs HP STAR worldwide tr...

Page 69: ...support hp com cn Support product item asp Go to HP s website at www hp com Refer to the topics listed earlier regarding this website If you need immediate telephone support contact the HP Customer Support Center US Canada phone support 1 800 652 6672 For all other countries visit www productfinder support hp com tps CLC and click English to see an expanded list of countries Troubleshooting Checkl...

Page 70: ...y controllers are kept current 6 Make sure that only HP provided drivers are used for all HP devices used in the server This includes HP drivers for the initial installation of any NOS that is supported by the server 7 Check all cables and power connections including those in the rack 8 If the server is not powering on unplug the AC power cord s and wait for 20 seconds then plug the AC power cords...

Page 71: ...er the Troubleshooting Checklist section earlier in this chapter 2 Try to verify exactly when during POST did the server hang up For example is the server stopping at the memory count or a SCSI controller Look for any error messages and listen for any beep codes and make note of them for further assistance in troubleshooting the problem 3 If your server supports the Hardware Event Log function che...

Page 72: ... they are properly seated h Observe the post installation procedures described in Chapter 4 i Turn on the server and the monitor j Check for an error message or beep code If an error message displays read and note the message then go to the POST Error Indicators section in Chapter 7 for troubleshooting suggestions 4 Reboot the server 5 Run the Diagnostics for Windows utility from the Startup CD an...

Page 73: ...for five minutes in order to reset the power supply s circuitry b With the power cord disconnected remove the system covers c Remove all the accessory boards including any hard disk drive controller board d Disconnect all mass storage power cords and cables e Plug the power cord s back in and turn on server NOTE Typically all server fans run when power is turned on and all fans are off when the po...

Page 74: ...5 Observe the post installation procedures described in Chapter 4 6 Press the power button again 7 Check the status of the power indicator If it remains off call your HP Customer Support provider for assistance If it lights up a Reconnect the power connectors one by one to the internal devices to determine which device or connection is defective Make sure that you disconnect the power cord before ...

Page 75: ...carefully straighten each pin If this doesn t work replace the cable 5 Turn on the server and wait for a full two minutes 6 Check if the monitor starts displaying normally If the problem persists proceed to the next step 7 Test the monitor on another machine to verify the monitor is not faulty Or you can also do the following a Turn off the monitor and the server b Disconnect the monitor cable fro...

Page 76: ...ring troubleshooting 3 Connect a known good monitor keyboard and mouse to the server 4 Verify that the AC power source is good If suspect try another power source If there s still no video image proceed to the next step 5 Perform steps 1 through 3 of the pre installation instructions listed in Chapter 4 6 Remove the left side cover as described in Chapter 4 7 Perform the pre installation instructi...

Page 77: ... that the AC power cord is plugged into the power source and the printer Ensure the printer power switch is turned on and the AC outlet is working If the printer is plugged into a multiple outlet box make sure the switch on the outlet box is turned on and the circuit breaker if applicable is not tripped Ensure the printer is online and available for printing Verify the correct cables are being use...

Page 78: ...not work Inconsistency in the cursor s movement To resolve the problem 1 Review the items under the Troubleshooting Checklist section earlier in this chapter 2 Check that the mouse cable is properly connected to the server 3 If you are using a keyboard monitor switch box plug the mouse directly into the keyboard port of the server 4 Use the BIOS Setup Utility to make sure the mouse port s configur...

Page 79: ...arts Flexible Disk and FDD Problems Flexible Disk Problem If the server cannot boot from write to or format a flexible diskette 1 Review the items under the Troubleshooting Checklist section earlier in this chapter 2 Make sure the diskette is not write protected 3 Check if server is trying to access the FDD Look for an activity light on the FDD indicator 4 Try booting from a known good flexible di...

Page 80: ...OM drive with a working unit The CD ROM drive is not working properly The CD ROM installed on this server is an IDE model If the CD ROM drive does not work Review the basic IDE installation guidelines to ensure a proper drive configuration Check the following That the correct drivers are installed That there is a CD ROM disc in the CD ROM drive That all internal drive cables are securely attached ...

Page 81: ... problem persists proceed to the next step 3 Clear CMOS and update the system BIOS Refer to Chapter 5 for related instructions 4 Repeat step 2 5 If you installed more than one SCSI controller try disabling the BIOS on all other SCSI controller except for the SCSI boot controller This lets the SCSI BIOS for the boot controller load and prevents conflicts with the other SCSI controllers If necessary...

Page 82: ... SCSI ID 7 This is usually the controller SCSI ID If the SCSI controller adapter board still does not banner during POST 1 Perform steps 1 through 3 of the pre installation instructions listed in Chapter 4 2 Remove the left side cover as described in Chapter 4 3 Reseat the SCSI controller board in its slot 4 Reinstall the left side cover as described in Chapter 4 5 Reconnect the power cord 6 Turn ...

Page 83: ...eshooting Checklist section earlier in this chapter If instructions in Troubleshooting Checklist section do not work perform the following 1 Use the Boot menu of the BIOS Setup Utility to verify that the device is enabled 2 Use the Diagnostics for Windows utility Verify the IDE IDs and any relevant switch settings are correct Verify the problem is the IDE bus by looking for specific information 3 ...

Page 84: ...h use only a heat sink cooling fan assembly specified for the HP ProLiant ML110 server model 5 Replace the heat sink cooling fan assembly and the processor one at a time with a known good component and retest the server For instructions on how to remove and install these two components refer to the Processor section in Chapter 4 6 If the fault persists replace the mainboard Call your HP Customer S...

Page 85: ...procedures described in Chapter 4 8 Verify that all memory is validated during POST If the problem still persists 1 Perform steps 1 through 5 mentioned above 2 Remove all but one memory module 3 Perform steps 7 through 8 mentioned above If the error is not present 1 Power off and unplug the server then add another memory module continuing this process until all the modules are installed or until a...

Page 86: ... error messages These are errors detected by the system BIOS outside of the built in diagnostics or application errors Power On Self Test POST When the server boots up a series of tests are displayed on the screen This is referred to as POST Power On Self Test This diagnostic function automatically runs each time the server is powered on These diagnostics which reside in the BIOS ROM isolate serve...

Page 87: ...tive action Operating system not found Verify that there is no non bootable floppy present in the FDD Verify that the priority boot drive has power and that its IDE or SCSI cable is connected properly Verify that the desired boot drive has power and its SCSI cable is connected Verify that the IDE or SCSI cable is securely plugged into their respective mainboard connector Verify that the boot devic...

Page 88: ...on fails either there s no graphics card installed or the one installed is faulty An external ROM module does not properly checksum to zero The system memory cannot be initialized During these instances the server unit emits a buzzing sound followed by a series of audible beeps An external ROM module e g VGA can also issue audible errors usually consisting of one long tone followed by a series of ...

Page 89: ...pt NMI 04h Get CPU type 06h Initialize system hardware 07h Disable shadow and execute code from the ROM 08h Initialize chipset with initial POST values 09h Set in POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values 0Eh Initialize I O component 0Fh Initialize the local bus IDE 10h Initialize power management 11h Load alternate registers with init...

Page 90: ...Shadow system BIOS ROM 3Ah Auto size cache 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 41h Initialize extended memory for ROM Pilot 42h Initialize interrupt vectors 45h POST device initialization 46h 2 1 2 3 Check ROM copyright notice 47h Initialize I20 support 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initia...

Page 91: ...area message 6Eh Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Dh Initialize Intelligent System Monitoring 7Eh Initialize coprocessor if present 80h Disable onboard Super I O ports and IRQs 81h Late POST device initialization 82h Detect and install external RS232 port...

Page 92: ...rt beeps on checksum failure 99h Check for SMART drive optional 9Ah Shadow option ROMs 9Ch Set up power management 9Dh Initialize security engine optional 9Eh Enable hardware interrupts 9Fh Determine number of ATA and SCSI drives A0h Set time of day A2h Check key lock A4h Initialize typematic rate A8h Erase F2 prompt Aah Scan for F2 key stroke Ach Enter Setup Aeh Clear boot flag B0h Check for erro...

Page 93: ...late C8h Force check optional C9h Extended checksum optional Cah Redirect Int 15h to enable remote keyboard CBh Redirect Int 13h to memory technologies devices such as ROM RAM PCMCIA and serial disk CCh Redirect Int 10h to enable remote serial video CDh Re map I O and memory for PCMCIA Ceh Initialize digitizer and display message D2h Unknown interrupt The following are for boot block in flash ROM ...

Page 94: ...ve a 16 rather than 32 bit bus The BIOS also sends the bitmap to the port 80 LED display It first displays the checkpoint code followed by a delay the high order byte another delay and then the low order byte of the error It repeats this sequence continuously POST related Troubleshooting Perform the following procedures when POST fails to run or display error messages emit beep codes During routin...

Page 95: ...and accessories one at a time to determine which one is causing the problem Hardware Diagnostic Software The purpose of hardware diagnostic software is to provide tools for checking hardware problems By design diagnostic software executes simple tests of each hardware component Usually such tests assure the hardware is not the source of server problems This allows the user to eliminate hardware as...

Page 96: ...OM and run under Microsoft Windows For instructions on installation and use refer to the README file located inside the Diagnostics for Windows folder in the Startup CD HP recommends using Diagnostics for Windows to verify all server functions are operating correctly after completing all the configuration steps The utility generates a text file containing the hardware detected and the test results...

Page 97: ...erence less of a concern thus promoting better system performance Your HP server can support four SATA drives via a hot plug cage RAID management function is provided by the bundled FastTrak S150 SX4 RAID Controller card with its ensuite software utility Promise Array Management PAM For information on installing the FastTrak S150 SX4 RAID Controller card and configuring an array on your HP server ...

Page 98: ... to top SATA data cables 7 CN5 SATA LED cable SATA Drive Installation 1 Perform steps 1 through 3 of the pre installation instructions 2 Remove the left side cover 3 Remove the front bezel 4 Remove all hot plug hard drives from the cage This step assumes that there is a drive currently installed in the cage If the cage is empty go directly to step 5 8 2 HP ProLiant ML110 Server Operations and Main...

Page 99: ...d Hold the carrier latch and then pull out the carrier from the cage to release it e Slide the carrier out from the cage Figure 8 2 Removing the hot plug HDD 5 Remove the HDD cage from the server a Remove the six Torx screws that secure the cage to the chassis Keep the screws for reinstalling the cage later b Gently slide out the cage from the chassis HP ProLiant ML110 Server Operations and Mainte...

Page 100: ...iously installed backplane a Remove the four Torx screws that secure the backplane to the cage Keep the screws for reinstalling the new backplane b Gently slide out the backplane from the cage Figure 8 4 Removing the backplane 8 4 HP ProLiant ML110 Server Operations and Maintenance Guide ...

Page 101: ...y hot plug SATA drives into the cage 9 Observe the post installation procedures Creating the FastTrak S150 SX4 RAID Controller Driver Diskette If a Microsoft Windows OS will be used with the Promise FastTrack S150 SX4 RAID controller card bundled with the server the user is required to create a RAID driver diskette prior to the Windows OS installation Please follow the steps below 1 Insert a blank...

Page 102: ...A device The table below shows the nine possible SATA states Table 8 2 SATA LED Indicator Status State Single Color LED Dual Color LED Status Description 1 No power offline SATA drive is not configured 2 Powered up normal operation 3 Ongoing I O disk activity 4 Predictive failure S M A R T status drive cannot be access offline 5 Online no drive activity predictive failure S M A R T status 6 Fast b...

Page 103: ...usiness or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user The FCC rating label on the device shows the classification A or ...

Page 104: ...any interference received including interference that may cause undesired operation For questions regarding your product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 652 6672 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone Hewl...

Page 105: ...h both the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community Compliance with these directives implies conformity to the following European Norms the equivalent international standards are in parenthesis EN55022 CISPR 22 Electromagnetic Interference EN55024 IEC61000 4 2 3 4 5 6 8 11 Electromagnetic Immunity EN61000 3 2 IEC61000 3 2 P...

Page 106: ...er product The product does not emit hazardous light the beam is totally enclosed during all modes of customer operation and maintenance Laser Safety Warnings WARNING To reduce the risk of exposure to hazardous radiation Do not try to open the laser device enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device ot...

Page 107: ...d laser device This label indicates that the product is classified as a CLASS 1 LASER PRODUCT This label appears on a laser device installed in your product Laser Information Table A 1 Laser Information Feature Description Laser type Semiconductor GaAIAs Wave length 780 nm 35 nm Divergence angle 53 5 degrees 0 5 degrees Output power Less than 0 2 mW or 10 869 W m 2 sr 1 Polarization Circular 0 25 ...

Page 108: ...o reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the HP spare designated for this product Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to r...

Page 109: ...e are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper grounding wear the strap snug against the skin Use hee...

Page 110: ...elow are applicable to all countries The length of the power cord must be at least 1 8 m 6 0 ft and a maximum of 3 7 m 12 ft The power cord set must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord will be used The power cord set must have a minimum current capacity and nominal voltage rating of 10 A 125 volts AC or 10A 250 volts AC as r...

Page 111: ...States UL 2 1 Flexible cord must be HAR Type HO5VV F 3 conductor 1 0 mm 2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 Flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor Wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V 3 ...

Page 112: ...t bezel 4 4 Advanced menu 5 3 removing the left side cover 4 3 Boot menu 5 3 clearing CMOS 5 10 D closing utility 5 8 Declaration of Conformity A 2 CMOS RAM 5 1 depth 1 3 Exit menu 5 3 diagnostics Main menu 5 3 Diagnostic for Windows 7 11 menus 5 2 overview 7 1 opening utility 5 2 POST 7 1 operation keys 5 3 POST beep codes 7 3 overview 5 1 POST error indicators 7 1 Power menu 5 3 POST error messa...

Page 113: ...liance notice A 4 hardware configuration battery 4 23 M CD ROM drive 4 6 common bay 4 10 mainboard FDD 4 8 configuration 4 15 HDD cage 4 12 connectors 2 5 hot plug HDD cage 8 2 dip switch settings 2 7 memory 4 18 layout 2 5 PCI cards 4 22 maintenance post installation procedures 4 2 preventive maintenance 6 1 power supply unit 4 24 troubleshooting procedures 6 2 pre installation procedures 4 1 tro...

Page 114: ...les A 2 Canadian A 3 Parallel Advanced Technology Attachment See PATA Class B equipment A 1 device modifications A 2 Password on Boot 5 6 European Union A 3 PATA 1 2 Japanese A 3 PCI card installing 4 22 Korean A 4 PCI slots 1 1 laser devices A 4 POST mouse compliance statement A 5 beep codes 7 3 error messages 7 2 S terminal error 7 3 test points 7 4 SATA 1 2 troubleshooting 6 5 installing SATA d...

Page 115: ...stem diagnostics 7 1 IDE problems 6 17 system fan memory problems 6 18 installing 4 27 power problems 6 7 removing 4 26 processor problems 6 18 system features SCSI problems 6 15 hardware 1 1 system configuration problems 6 12 software 1 2 technical support 6 3 system maintenance 6 1 tools 6 2 system passwords changing 5 6 U clear switch 2 7 lost password 5 7 User password 5 6 Power on password 5 ...

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