Troubleshooting 133
Service notifications
To view the latest service notifications, refer to the HP website (
http://www.hp.com/go/bizsupport
). Select
the appropriate server model, and then click the
Troubleshoot a Problem
link on the product page.
Server health LEDs
Some servers have an internal health LED and an external health LED, while other servers have a single
system health LED. The system health LED provides the same functionality as the two separate internal and
external health LEDs. Depending on the model, the internal health LED and external health LED may either
appear solid or they may flash. Both conditions represent the same symptom.
For the location of server LEDs and information on their statuses, see the server documentation on the HP
website (
http://www.hp.com/support
).
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page
133
)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page
134
)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page
133
)
•
General diagnosis flowchart (on page
134
)
•
Server power-on problems flowchart (on page
136
)
•
POST problems flowchart (on page
139
)
•
OS boot problems flowchart (on page
141
)
•
Server fault indications flowchart (on page
142
)
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item
See
1
"General diagnosis flowchart (on page
134
)"
2
"Power-on problems flowchart ("
Server power-on problems flowchart
" on
page
136
)"
3
"POST problems flowchart (on page
139
)"
4
"OS boot problems flowchart (on page
141
)"
5
"Server fault indications flowchart (on page
142
)"
Summary of Contents for ProLiant DL G6
Page 32: ...Operations 32 3 Remove the hard drive cage blank ...
Page 106: ...Cabling 106 Six bay LFF backplane cabling Drive cage bay 1 Drive cage bay 2 ...
Page 107: ...Cabling 107 Eight bay SFF drive cage cabling Drive cage bay 1 Drive cage bay 2 ...
Page 110: ...Cabling 110 DVD ROM drive cabling Slimline optical drive cabling ...
Page 115: ...Cabling 115 BBWC battery pack and FBWC capacitor pack cabling ...
Page 138: ...Troubleshooting 138 ...
Page 164: ...Technical support 164 ...
Page 165: ...Technical support 165 ...
