HP P Class 733/800/866MHz / 1GHz, User Manual

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Chapter 5 119
Hewlett Packard Support and Information Services
Summary
Summary
The table below summarizes the services and support available from HP
or authorized resellers.
Service Covers Period
covered
Response
time
Fee When
available
Purchase
from
Basic
Warranty Parts and labor
for HP
products:
first year onsite
parts & labor;
second and
third year parts
only. Three
years from
date of
purchase. Next
working
day
for onsite.
No
charge. At time of
purchase. HP.
Technical
phone
support Basic
assistance for
Workstation
setup,
configuration,
start-up and
hardware
diagnosis. First year. Business
hours. No
charge. At time of
purchase. HP.
Lifeline
phone
support Basic
assistance for
Workstation
setup,
configuration,
start-up and
hardware
diagnosis. After first
year. Business
hours. Per- call
fee,
no time
limit. Anytime
after first
year. HP.
Service
Contracts Technical
Support. Customer
defined. As
required. Annual
fee, or fee
per
incident. Anytime. Reseller