HP OmniBook 800, Evaluator Manual

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Features and Support Services
Removing OmniBook Passwords
8-26
Removing OmniBook Passwords
If you forget your password, Hewlett-Packard has a procedure to allow you to
remove it. There is a master password that will unlock each OmniBook. You must
call Technical Support and give acceptable proof-of-ownership of your OmniBook.
The fact that the OmniBook is in the hands of an HP representative is not evidence
of ownership. In addition, HP will not remove a password from an OmniBook for
anyone other than the owner, even if it involves law enforcement agencies.
To remove the password
1. Send the following documentation by fax or mail
See the list farther below for password removal locations.
•
Acceptable proof-of-ownership (sales receipt, purchase order, etc.) with the
following information:
OmniBook’s serial number.
Owner’s name.
Where purchased.
Date of purchase.
•
A written password removal request should have the following information:
Date of request.
Requester’s name, address, and telephone number.
From whom was the OmniBook acquired (company, store, gift, etc.).
The OmniBook model number (such as OmniBook 800CT).
The OmniBook's serial number.
The requester’s signature. (no typed or electronic signatures).
If available, a secondary signature (supervisor, manager, spouse, previous
owner).