HP OmniBook 6100 Manual Download Page 174

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Troubleshooting and Maintenance

Troubleshooting Your Computer

174

Corporate Evaluator’s Guide

If the wireless link icon in the taskbar is red

•

Make sure you are using the correct SSID and channel settings: click the wireless link
icon in the taskbar and select Advanced Configuration.

•

Make sure you are in range of an access point (for an infrastructure connection) or
other wireless computer (for an AdHoc connection).

You can connect, but the network is slow

•

Check whether you might be in an area served by more than one wireless LAN. If so,
the LANs could be interfering with each other.

•

Move closer to the access point (for an infrastructure connection) or other wireless
computer (for an AdHoc connection). You could be too far away for high-speed
communication.

Summary of Contents for OmniBook 6100

Page 1: ...HP Omnibook 6100 Corporate Evaluator s Guide ...

Page 2: ...daptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control this product may also be copyrighted by Microsoft Corporation SystemSoft Corp Phoenix Technologies Ltd ATI Technologies Inc and Adobe Systems Incorporated See the individual programs for additional copyright notices This product incorporates cop...

Page 3: ...FORE PROCEEDING TO OPERATE THIS EQUIPMENT RIGHTS IN THE SOFTWARE ARE OFFEREDONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS IF YOU DO NOT AGREE WITH THE TERMS OF THE LICENSE AGREEMENT YOU MUST NOW EITHER REMOVE THE SOFTWARE FROM YOUR HARD DISK DRIVE AND DE...

Page 4: ...TRANSFER OF RIGHTS IN SOFTWARE Customer may transfer rights in the software to a third party only as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be bound by the terms of this License Agreement Upon such a transfer Customer agrees that his her rights in the software are terminated and that he she will either destroy his her copies and ad...

Page 5: ...er is applicable The Customer agrees that it has only those rights provided for such Software by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved Support Policy for Support Pack of Operating Systems HP provides end user support for HP PCs that use Microsoft Operating Systems including its latest service packs This support will be available within 30...

Page 6: ......

Page 7: ...at to do next 28 To connect to the Internet 28 Basic Operation 29 Operating Your Computer 30 To turn the computer on and off 30 To reset the computer 31 To change the boot device 32 To use the pointing devices 32 To use the Fn hot keys 34 To use the One Touch buttons 35 To use the Windows and Applications keys 36 To use the embedded keypad 36 To use the ALT GR key 37 To adjust the display 37 To ad...

Page 8: ... speed 56 Modem and Network Connections 57 Using the Modem 58 To connect the modem 58 To connect to the Internet 60 To disconnect from the Internet 61 To dial in to a network 61 To change your modem settings 61 To send and receive e mail 62 To send and receive faxes Windows 98 63 To send and receive faxes Windows 2000 64 To send and receive faxes Windows XP 65 Connecting to a LAN 66 To connect to ...

Page 9: ...are a new hard disk drive 95 Using Windows XP 97 Installing Retail Windows XP 98 Requirements 98 To prepare for software installation 99 To install Windows XP non HP OEM 100 To install video support ATI Radeon 102 To install audio support ESS Allegro 102 To install modem support USR 103 To install touchpad support Synaptics 103 To install wireless LAN support Actiontech 104 To install Hewlett Pack...

Page 10: ...OM 130 To install infrared support 131 To install Bay Manager support 131 To install Intel SpeedStep Technology Applet 132 To install IDE docking support CMD 132 To install SCSI docking support SymBIOS 133 Using Windows NT 4 0 135 Installing Retail Windows NT 4 0 136 Requirements 136 To prepare for software installation 137 To install retail Windows NT 4 0 138 To install Service Pack 6a for retail...

Page 11: ...5 To run the e Diagtools diagnostic test 175 Configuring the Computer 177 To run the BIOS Setup utility 177 To set up TopTools 183 Reinstalling and Updating Software 184 To recover the factory installation of your hard disk 184 To create a boot disk Windows 98 or 2000 185 To replace a damaged Recovery CD 185 To update the BIOS 186 To update Windows drivers 186 HP Support and Service 187 Getting As...

Page 12: ...ion 211 Power Cords 211 Ergonomics 212 Battery Safety 212 Laser Safety 213 LED Safety 213 Exposure to Radio Frequency Radiation 214 Regulatory Information 215 U S A 215 Canada 216 European Union 217 Japan 219 Russia 219 International 219 Index 221 ...

Page 13: ...Corporate Evaluator s Guide 13 Getting Started with Your HP Notebook ...

Page 14: ...tton and light let you cut off all sound quickly when needed All cable connectors are near the back of the computer keeping cables away from your working area This manual shows how to set up and operate your computer as well as what to do if you run into trouble What s in the box HP notebook PC Main battery installed CD ROM DVD or similar drive module installed Floppy disk drive module with certai...

Page 15: ...ok Web site www hp com notebooks HP currently offers docking solutions plug in modules cables and other accessories such as the following AC adapter Floppy disk drive module External floppy disk drive cable Plug in modules such as CD ROM drive DVD drive CD read write drive Zip drive second hard disk drive Replacement hard disk drive module Main battery Secondary battery External battery charger Do...

Page 16: ...brary or on the Recovery CD in hp Library For Windows XP the HP Library is in the Help and Support Center Online HP Notes For late breaking information available after the manuals were completed see the HP Notes in the online HP Library or on the Recovery CD in hp Library Microsoft Windows manual This is shipped with your computer and contains information about using the version of Microsoft Windo...

Page 17: ...r on and off 5 Built in microphone 6 Pointing stick pointing device 7 Touch pad click and scroll buttons 8 Main status lights left to right power mode hard disk activity charging status for main battery and charging status for secondary battery 9 Module eject latch 10 Volume control 11 Audio off button and audio off light 12 Audio jacks left to right audio out headphones external microphone audio ...

Page 18: ...t COM1 Use this port for a serial mouse modem printer or other serial device 21 Parallel port LPT1 Use this port for a parallel printer or other parallel device or to connect the floppy disk drive externally 22 External monitor port 23 Docking port 24 AC adapter jack 25 Modem port on certain models 26 LAN port 27 PC Card and CardBus slots upper and lower 28 Wireless on off button and indicator lig...

Page 19: ...er Corporate Evaluator s Guide 19 Bottom View 29 Plug in module bay Can contain a CD ROM or DVD drive floppy disk drive secondary battery or other plug in module 30 Main battery 31 Main battery latch 32 Hard disk drive 33 RAM cover 34 Mini PCI cover no user parts inside ...

Page 20: ...uter is off or in Hibernate mode 2 Hard disk drive activity On computer is accessing the hard disk drive 3 Main battery status Green the AC adapter is connected and the battery is fully charged Amber the AC adapter is connected and the battery is charging Blinking the AC adapter is connected and the battery is missing or has a fault Off the AC adapter is not connected 4 Secondary battery status Gr...

Page 21: ...dicate the states of the keyboard locks 1 Caps Lock Caps Lock is active 2 Num Lock Num Lock is active The Keypad Lock must also be on to use the embedded keypad 3 Keypad Lock The embedded keypad is active Fn F8 Num Lock must also be on for the numeric keys otherwise cursor control is active as marked on an external keyboard 4 Scroll Lock Scroll Lock is active ...

Page 22: ...s you should use it with a full size keyboard monitor and mouse HP docking accessories offer quick easy connections to these devices This can reduce the risk of ergonomic injury See Working in Comfort in the online HP Library When you set up your computer for the first time you ll install and charge the battery connect the AC adapter turn on the computer and run the Windows setup program Step 1 In...

Page 23: ...nto the battery compartment on the bottom of the computer and lower the back end in until it clicks into place To remove the battery 1 Before removing the battery do one of the following Shut down the computer or put it into Hibernate mode Plug in the AC adapter 2 Slide the battery s release latch then lift the battery out of its compartment ...

Page 24: ...ed with your computer or other approved adapter Using any other AC adapter could damage the computer and may void your warranty see the warranty statement in this manual Plug in the AC adapter and connect it to the AC adapter jack on the back of the computer The computer s battery then starts charging While the battery is charging you can continue with step 3 ...

Page 25: ...nstead connect to a PC Card modem or an external modem 1 Make sure the telephone line is an analog line sometimes called a data line You must not use a digital line 2 Connect the telephone cord into a telephone jack If the plug on the phone cord doesn t fit the jack you may need to use an adapter 3 Plug the other end of the phone cord into the built in modem For details about using the modem see U...

Page 26: ...lled on its hard disk drive The first time you turn on your computer the Windows Setup program runs automatically so you can customize your setup 1 Follow the Setup program s instructions as they appear on the screen If the program prompts you to enter the Product ID code you will find this code on the bottom of the computer 2 If your computer has a modem check the modem s country or region settin...

Page 27: ...istration icon is available on the desktop By modem If your computer does not have a built in modem you can register after you set up a PC Card modem or an external modem or you can register by phone or fax If you are not prompted to register you can click the Register button in the welcome screen Make sure the phone line is connected to the modem port and follow the onscreen instructions If you c...

Page 28: ...nd the software CD in the box Click Start Programs Windows 98 or 2000 or Start All Programs Multimedia Windows XP if the software isn t listed install it by inserting the CD in the drive Follow the instructions displayed run Setup on the CD if it doesn t run automatically See the online Reference Guide to learn more about using and maintaining your computer To connect to the Internet If you are co...

Page 29: ...Corporate Evaluator s Guide 29 Basic Operation ...

Page 30: ...8 or 2000 or click Start Turn Off Computer Stand By Windows XP or allow timeout Hibernate mode Saves maximum power Saves current session to disk then shuts down Restores network connections Power mode status light is off Press Fn F12 or click Start Hibernate Windows 98 or click Start Shut Down Hibernate Windows 2000 or allow timeout Shut down off Saves maximum power Turns off without saving curren...

Page 31: ...possible shut down Windows Windows 98 or 2000 press CTRL ALT DEL click Shut Down and press the blue sleep button to restart Windows XP press CTRL ALT DEL then click Shut Down Restart or if this fails Slide and hold the power button for 4 seconds until the display shuts down then press the blue sleep button to restart or if this fails Insert a straightened paper clip into the system off switch on t...

Page 32: ...the BIOS Setup utility see To run the BIOS Setup utility on page 177 To use the pointing devices Your computer includes two built in pointing devices the pointing stick and touch pad 1 Pointing stick pressure sensitive pointing device 2 Click buttons and scroll button The click buttons work like the left and right buttons on a standard mouse The scroll button scrolls the contents of a window 3 Tou...

Page 33: ... hold the left button while you move the pointer to the new location and release the button In addition you can tap the touch pad to select items and use other advanced touch pad features For more information double click the touch pad icon in the taskbar then click Help in the tab for a particular feature Scrolling with the scroll button Press the lower end of the scroll button to scroll down thr...

Page 34: ...s this Fn F1 Decreases the display brightness Fn F2 Increases the display brightness Fn F5 Toggles among the built in display an external display and simultaneous display on both Fn F7 Audio mute Fn F8 Toggles the built in keypad on and off Does not affect an external keyboard If Num Lock is on then the numeric functions are active otherwise cursor control is active as marked on an external keyboa...

Page 35: ...ou have an Internet provider 2 Outlook Express e mail software 3 HP Presentation Ready 4 Button 4 varies by region To reprogram a One Touch button 1 Click Start Settings Control Panel then double click Keyboard Windows 98 or 2000 or click Start Control Panel Printers and Other Hardware Keyboard Windows XP 2 On the One Touch tab click the button you want to reprogram 3 Type a label for the button t...

Page 36: ...h Windows XP Windows key M Minimizes all displayed windows Shift Windows key M Returns all minimized windows to original size Windows key R Runs the Windows Run dialog box To use the embedded keypad Your computer s built in keyboard includes an embedded keypad you can use to type numbers and arithmetic operators The keys in this keypad are marked using light gold characters Press Fn F8 to turn on ...

Page 37: ... Start Programs HP Display Settings HP Display Settings Windows 98 or 2000 or Start All Programs Hewlett Packard Notebook HP Display Settings HP Display Settings Windows XP You have the option of adding a display settings icon in the taskbar for quick access Hint To maximize your battery operating time set the brightness to the lowest level you can view comfortably Changing display settings You ca...

Page 38: ...ter See To use an external monitor on page 83 To adjust the volume From the computer To increase the volume press the rear half of the volume control on the right side of the computer To decrease the volume press the front half of the volume control To toggle the standard mute function press Fn F7 With the audio off button Your computer includes an audio off button you can use to temporarily disco...

Page 39: ...ou don t select one you can choose one when you start the show 3 If you want to change the video or power settings for the show click Settings To show the presentation Press the HP Presentation Ready One Touch button or Click Start Programs Hewlett Packard Notebook HP Presentation Ready Start Presentation Windows 98 or 2000 or Start All Programs Hewlett Packard Notebook HP Presentation Ready Start...

Page 40: ...F10 to save and exit BIOS Setup Windows 98 1 Click Start Settings Control Panel then double click Passwords 2 Click the Change Passwords tab then click Change Windows Password and set a password 3 Click Start Settings Control Panel then double click Power Management 4 On the Advanced tab select the option to prompt for a password when the computer leaves Standby mode Windows 2000 1 Press CTRL ALT ...

Page 41: ...cking while the computer is running set up a screen saver with a password in Control Panel Display To attach a security cable Your computer includes a built in connector you can use to secure the computer with a cable and a lock such as the Kensington MicroSaver lock system available at many computer stores 1 Wrap the cable around a secure object such as a table leg 2 Loop the cable to create a sl...

Page 42: ...nstructions from the software s online Help To set PC identification Pavilion models HP TopTools and PC identification are not supported on Pavilion models You must have BIOS administrator password authority to set a PC identification number 1 If you have not already installed HP TopTools do so now See To set up TopTools on page 183 2 Click Start Programs or All Programs HP TopTools HP TopTools th...

Page 43: ...d set is encoded on the hard disk drive If you move the hard disk drive to another computer you can t access the drive until you set the user or administrator password to match the drive s password After you match the drive s password you can change the computer and drive password If you forget the password you cannot recover your data 1 Click Start Shut Down or Turn Off Computer Restart 2 When th...

Page 44: ...HP equipment is available in Working in Comfort which is preloaded on the hard disk in the HP Library and available on the Recovery CD in hp Library as well as at www hp com ergo Your Mobile Work Environment Use a chair that provides good support for your lower back If an adjustable chair is not available you can use a pillow or rolled up towel to provide lower back support Try to keep your thighs...

Page 45: ...er does not have a built in palm rest you can use a rolled up towel Try to type as lightly as possible The notebook keyboard requires little force to activate Take frequent short rest breaks this is especially important in a mobile computing environment Portable computers weigh between approximately 1 4 and 3 7 kilos 3 and 8 pounds When traveling be sure to carry your computer properly to minimize...

Page 46: ...f a few inches onto a rigid surface while the hard drive is operating could destroy data or damage the drive Carry the computer in a padded case to protect against bumps and jolts Set down the computer gently To maintain your computer Provide adequate ventilation around the computer Always set the computer on a flat surface so that air can flow freely around and underneath it Always shut down the ...

Page 47: ... AntiVirus Check your disk using the scandisk utility Windows 98 or the Tools tab in the disk s Properties window Windows 2000 or XP To extend the life of the display Set the display brightness to the lowest comfortable level Fn F1 When working at your desk connect an external monitor and turn off the internal display Fn F5 If you are not using an external monitor set the Turn off monitor timeouts...

Page 48: ... with water containing a mild detergent Do not use an excessively wet cloth and take care to keep water out of the case Do not use abrasive cleaners especially on the display Do not apply any cleaner directly to the display Instead apply the cleaner to a soft cloth and then gently wipe the display You can clean the keyboard with a vacuum cleaner to remove accumulated dust ...

Page 49: ...Corporate Evaluator s Guide 49 Batteries and Power Management ...

Page 50: ...turned off The hard disk is not accessed for the specified interval Begin using the computer the hard disk turns on when needed Turns off display Turns off the display to conserve battery power and extend the life of the display No keyboard pointing device or other input activity occurs for the specified interval Press any key or move a pointing device to turn on the display Enters Standby mode Ma...

Page 51: ... 2 Click the Power Schemes tab and enter the settings you want If you don t want a particular timeout to occur set the value to Never See Windows Help for details If you want to save the settings as a power scheme click Save As and enter a name for the scheme For Windows 98 change the Hibernate timeout in BIOS Setup see To run the BIOS Setup utility on page 177 CAUTION For Windows 2000 or XP do no...

Page 52: ...is Use when To enter this mode Standby Maintains your current session in RAM and turns off the display and other components You will be away from your computer for a short time Press blue sleep button or click Start Shut Down Standby Windows 98 or 2000 or click Start Turn Off Computer Stand By Windows XP Hibernate Saves the current session to disk then shuts down Provides maximum power savings whi...

Page 53: ...ge This value is shown as either a percentage of charge remaining or as time remaining Double click the power icon to open the Battery Meter window From the Windows Control Panel Windows 98 or 2000 click Start Settings Control Panel then double click Power This provides access to all of Windows power information options Windows XP click Start Control Panel Performance and Maintenance Power Options...

Page 54: ...s normally warm whenever plugged into an AC outlet The computer is normally warm while recharging Don t recharge the computer in a briefcase or other confined space or its battery could overheat To recharge the main battery plug the AC adapter into the computer To recharge a secondary battery plug the AC adapter into the computer and insert the battery into the module bay The main battery will rec...

Page 55: ... processor and uses Windows 98 or 2000 use the lower speed on battery power the default settings conserve battery power see How the computer manages power automatically on page 50 If your computer has a wireless on off button turn off the wireless function when you re not using it Press the wireless on off button so the light turns off Change settings in BIOS Setup to emphasize low power use see T...

Page 56: ...oring a fully charged battery can cause higher self discharge and reduce its discharge capacity even after recharging as compared to a battery stored when charged 20 50 To maintain maximum battery capacity and accuracy of the battery gauge perform this procedure about once a month 1 Charge the battery to 100 2 Disconnect the AC adapter and use the computer until the battery is fully discharged and...

Page 57: ...Corporate Evaluator s Guide 57 Modem and Network Connections ...

Page 58: ... Service Provider ISP or modem network that has V 90 interoperable modems Check with your ISP for a list of telephone numbers that support V 90 Note that the maximum speed for faxing is 14 4 Kbps Even though the modem is capable of downloading at 56 Kbps your ISP or modem network may not operate at this speed or support this technology Please check with your service provider for information on its...

Page 59: ...nes Some of these connections may result in excess electrical voltage and could cause a malfunction in the internal modem Check your telephone line type prior to connecting your phone line Special restrictions in certain countries Many countries impose a blackout period after a modem repeatedly fails to connect to a service provider The number of failed attempts and the period you must wait before...

Page 60: ...the Internet or Easy Internet Signup icon on the desktop This launches the Internet Connection or New Connection wizard which helps you locate an ISP in your area transfer an existing Internet account to this computer or set up an Internet connection manually or If available click Start Programs Online Services Windows 98 or 2000 or Start All Programs Easy Internet Signup Windows XP and select one...

Page 61: ...emote location See Windows Help for information about setting up and using dial in network connections click Start Help or Help and Support To change your modem settings The modem is already set up to be compatible with telephone systems and modems in most areas However in some situations you may have to change modem settings to match local conditions If you have questions about local requirements...

Page 62: ...connect with the V 34 modulation you can use the MS command as shown in table of AT commands type AT MS 11 in the space for extra settings To send and receive e mail Sending and receiving e mail requires an e mail account with an Internet Service Provider or with your company s communications system If you are using AOL e mail services are part of your AOL service For another ISP you can use Outlo...

Page 63: ...nk The first time you start QuickLink the Setup Wizard steps you through the process of setting options and customizing the program for your personal use Follow the onscreen instructions If you re unsure which setting to choose accept the default choice To send a fax 1 In QuickLink click the QuickFax tool on the main toolbar 2 Enter the fax number and the recipient s name and company 3 Type the me...

Page 64: ...xes stop here 3 On the Advanced Options tab open the Fax Service Management window 4 In the list under Fax click Devices then right click the modem and click Properties 5 On the General tab enable the modem to receive faxes 6 On the Received Faxes tab select the option to save faxes in a folder To send a fax Click Start Programs Accessories Communications Fax Send Cover Page Fax Follow the instruc...

Page 65: ... you start Fax Console the Fax Configuration Wizard steps you through the process of setting options and customizing the program for your personal use Follow the onscreen instructions If you re not sure which setting to choose accept the default choice To send a fax Click Start All Programs Accessories Communications Fax Send a Fax then follow the instructions that appear on the screen If instead ...

Page 66: ...connector 3 Windows 98 open Network or Network Connections in Control Panel to set up support for a LAN connection on your network For example you can add the Microsoft TCP IP protocol Windows 2000 or XP automatically detects and sets up a LAN connection To edit settings open Network and Dial up Connections in Control Panel See Windows Help for information about setting up and using LAN connection...

Page 67: ...articular 802 11 wireless network you have to configure the computer for the specific type of connection AdHoc or Infrastructure Computer to Computer Connection AdHoc An AdHoc network provides a wireless connection from your computer directly to one or more computers with wireless capabilities even if they aren t connected to a LAN You can then share resources such as shared files printers and Int...

Page 68: ...nal settings you ll need for the network itself 1 Set up your computer for your local network Windows 98 open Network in Control Panel to set up support for a LAN connection on your network Windows 2000 automatically detects and sets up a LAN connection To edit settings open Network and Dial up Connections in Control Panel 2 Click the wireless link icon in the taskbar and select Advanced Configura...

Page 69: ...anel Network and Internet Connections Network Connections 2 Double click the wireless connection to show its status then click Properties 3 On the General tab edit network settings as needed for your local network See your network administrator You can also display an icon in the taskbar when connected to a network 4 On the Wireless Networks tab view the wireless networks available within range Ea...

Page 70: ...twork 4 Type a name for the new network 5 If you want to use encrypted communication uncheck the automatic key option then select the following parameters Key ASCII passphrase or hexadecimal key string Key format ASCII for passphrase hexadecimal for key string Key length smaller number for 64 bit encryption larger number for 128 bit 6 Mark the option to make this a computer to computer adhoc netwo...

Page 71: ...io On If you re within range of your wireless network your computer automatically connects To check the status of your wireless connection click the wireless link icon in the taskbar and select Wireless Status Turning off communication and ending a connection 1 Important close any files that reside on other network computers 2 To turn off the wireless function without turning off the computer do o...

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Page 73: ...Corporate Evaluator s Guide 73 Add On Devices ...

Page 74: ...ou swap most modules in the computer s plug in bay without needing to shut down and reboot the computer If a BayManager icon is displayed in the taskbar hot swap support is already installed If the icon is not present you can install the software as follows Click Start Programs Softex BayManager Setup then follow the onscreen instructions To replace a plug in module Windows 98 uses hot swap softwa...

Page 75: ...es that are open from the plug in module 2 Windows 98 if the BayManager icon is present in the taskbar right click the icon then click Remove Swap Bay Device When prompted remove the module if one is present Don t click OK until you ve inserted the desired module if any Windows 2000 or XP left click the Unplug or Eject Hardware or Safely Remove Hardware icon on the taskbar and select the module yo...

Page 76: ...nect the floppy disk drive to the parallel port See the next topic To connect the floppy disk drive to the parallel port If you prefer you can connect the floppy disk drive to your computer s parallel port using an external floppy drive cable available from HP Connect the F2008 cable directly to the floppy drive and to the computer parallel port Before disconnecting the floppy disk drive use the i...

Page 77: ... 1 Press the button on the face of the CD ROM or DVD drive If you are using this drive for the first time be sure to remove the cardboard packing insert 2 Place the CD into the drive label facing up and gently press down to seat it on the spindle or Remove the CD 3 Slide the tray back into the module to close it If your computer loses power or if you have removed the CD ROM or DVD module from the ...

Page 78: ... software To play DVD movies on a TV see To use a TV set as a monitor on page 85 To create or copy CDs If your computer came with a CD RW drive it also includes software that lets you copy or create CDs Click Start Programs Windows 98 or 2000 or Start All Programs Multimedia CD Writer Windows XP if Adaptec Easy CD Veritas CDRW or RecordNow is not listed do the following Run Setup on the software C...

Page 79: ...an hold two Type I or II cards or one Type III card The lower slot supports Zoomed Video which allows a zoomed video card to show high quality multimedia presentations To insert or remove a PC Card Inserting a PC Card 1 Hold the PC Card with its face up and its connector holes toward the card slot 2 Slide the PC Card all the way into the slot Most cards are properly seated when the outer edge is f...

Page 80: ...C Card Eject Hardware or Safely Remove Hardware icon in the taskbar then click Stop This protects your data and helps avoid unexpected problems If needed you can restart the card by removing and then reinserting it 2 Press the eject button to pop the button out then press it in to eject the PC Card Finding tested PC Cards For the current listing of PC Cards that have been tested and approved for u...

Page 81: ...l device or to connect the floppy disk drive externally 5 External monitor port 6 Docking port 7 Modem port on certain models 8 LAN port 9 PC Card and CardBus slots upper and lower See Connecting PC Cards on page 79 The computer also includes an infrared port audio ports and an S video port on its right side Note Before you connect any device check its documentation to see if you need to make any ...

Page 82: ... use the HP F1469A Y adapter Note To use hot keys from an external PS 2 keyboard substitute left CTRL left ALT for the computer Fn key For example to access Fn F12 press left CTRL left ALT F12 Only Fn F5 Fn F7 and Fn F12 are supported on an external PS 2 keyboard A USB keyboard does not support Fn hot keys To connect a USB device Your computer s universal serial bus USB provide a bi directional se...

Page 83: ...atically turns off When you plug a device into the audio out port the built in speakers automatically turn off To use an external monitor Connecting an external monitor 1 Click Start Shut Down Shut down Windows 98 or 2000 or Start Turn Off Computer Turn Off Windows XP 2 Connect the monitor cable from the monitor to the monitor port on the rear of the computer 3 Connect the monitor to a power sourc...

Page 84: ...On the Settings tab adjust the Screen area Other settings are also available For an external monitor the computer supports screen area settings up to 1600 1200 color settings up to 16M 24 or 32 bit and refresh rates up to at least 75 Hz Lower screen area settings support higher refresh rates except that 1400 1050 supports only 60 Hz The capabilities of external monitors vary greatly and the displa...

Page 85: ...connect a TV set To connect a TV set You can connect a TV set using a standard S video cable or an HP F1459A composite video adapter with a standard RCA type video cable 1 Connect a video cable from the TV set to the S video port You don t need to turn the computer off to do this 2 Connect the TV set to a power source and turn it on To activate the TV display Restart the computer click Start Shut ...

Page 86: ...hp drivers fir quikbeam setup exe to install the QuickBeam software For more information see the Readme file in the same directory Using the infrared port Make sure the infrared ports of your computer and the other device lie in as straight a line as possible The two ports should be no more than 1 meter apart with no obstructions in between Noise from nearby equipment can cause transmission errors...

Page 87: ... Windows online help for instructions on using Direct Cable Connection or Wireless Link To use a docking product Pavilion models For Pavilion models docking is supported with only the F1451 port replicator A docking product provides your computer with external connections that you can leave in place whenever you remove the computer from your desk Instead of disconnecting and reconnecting periphera...

Page 88: ...er front of the dock towards you until the tray pops free Docking the computer The computer can be on suspended or off when docking 1 Connect power to the dock the type of connection depends on the dock See the manual that came with the dock 2 Place the computer on the dock platform with the rear of the computer facing the dock s docking connector Make sure the computer s PC Card eject buttons are...

Page 89: ... as shown below Use your thumbs to push the computer into the dock until the computer slides into place Undocking the computer 1 Press the undock button on the front of the dock and wait for the undock light to blink Then position your thumb as shown and pull the release lever forward 2 Remove the computer from the dock ...

Page 90: ...puter s chips are extremely sensitive to static electricity and can be permanently damaged by it Handle the RAM module only by its edges Before installing the memory module discharge your body s static electricity by touching the metal shielding around the connectors on the rear of the computer 1 Click Start Shut Down Shut down Windows 98 or 2000 or Start Turn Off Computer Turn Off Windows XP 2 Im...

Page 91: ...n press down at both sides until both latches snap closed 5 Replace the cover 6 Insert the battery Note For Windows 98 if you increase your computer s memory to more than 768 MB the computer will not be able to hibernate unless you also increase the size of the Utility partition on the hard disk see To recover the factory installation of your hard disk on page 184 ...

Page 92: ...rge your body s static electricity by touching the metal shielding around the connectors on the rear of the computer 1 Click Start Shut Down Shut down Windows 98 or 2000 or Start Turn Off Computer Turn Off Windows XP 2 Important unplug the AC adapter if present and remove the battery Remove the secondary battery if one is installed 3 Turn the unit bottom side up loosen the screws holding the RAM c...

Page 93: ...the end of the drive so that its retainer tab is free of the computer casing then gently pull the hard drive out of the computer 4 Gently slide the new drive into the hard drive compartment Press firmly to make sure the connector seats properly 5 Slide the cover down into place so the retainer tab engages the casing and reinstall the hard drive screws Important If you are installing a new hard dis...

Page 94: ... holder 2 Notice that the hard drive has a pin connector attachment at one end Carefully remove this connector from the end of the drive Work alternately at each end so that the connector slides off evenly without bending the connector pins 3 Carefully put the pin connector attachment back onto the pins on the end of the new hard drive Work alternately at each end so that the connector slides on e...

Page 95: ...drive and reboot the computer 2 Click Start Run and type fdisk 3 When prompted choose to enable large disk support 4 Choose option 5 to change a current disk drive then select drive number 2 5 Choose option 1 to create a DOS partition and let it use the entire drive 6 When the process finishes press ESC to exit 7 Restart the computer 8 Double click My Computer 9 Right click the new hard disk drive...

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Page 97: ...Corporate Evaluator s Guide 97 Using Windows XP ...

Page 98: ...ng device support for retail Windows XP Install Wireless LAN support for Windows XP Install HP Configuration Interface HPCI Requirements HP notebook with internal CD ROM DVD drive Windows XP CD HP notebook drivers for Windows XP Location On the Product Recovery CD in HP DRIVERS or on the web at http www hp com go support The following directions refer to directories that contain the necessary driv...

Page 99: ... hard disk before installing Windows XP Follow the instructions below to repartition your hard disk This will add hard disk based diagnostics to make support easier 1 Connect the ac adapter to the notebook 2 Insert the CD ROM DVD drive in the notebook 3 Insert the bootable Recovery CD into the CD ROM DVD drive 4 Reboot press ESC when you see the HP notebook logo 5 Select the CD ROM DVD Drive as th...

Page 100: ...f CD you have inserted When the light on the optical drive has been on for a few seconds you may use the arrow keys to select CD ROM DVD DRIVE and press ENTER 5 In certain situations as the CD begins to boot you may see a message that says PRESS ANY KEY TO BOOT FROM CD this message only lasts a few seconds Press ENTER to boot from CD If you miss the message the system will boot from hard drive to ...

Page 101: ...automatically 12 Upon restart the graphical GUI portion of the install will begin There is still about 10 15 minutes available to you before you will be asked for input the total process takes about 40 minutes from this point 13 Select your regional information and your language settings For U S installations you will not need to make any changes Press NEXT 14 Enter you name and organization infor...

Page 102: ...ser that will be using this computer then press NEXT These are local accounts that have local administrator levels of access automatically 25 Press FINISH to enter the XP desktop To install video support ATI Radeon While the video will function with the default XP drivers you will lack the ability for special features and advanced configuration Hewlett Packard suggests installing these drivers The...

Page 103: ...f the Management Console select DEVICE MANAGER 3 In the right pane you should see a US Robotics device listed under MODEMS Right click this listing and select UPDATE DRIVER 4 Choose INSTALL SOFTWARE AUTOMATICALLY and press NEXT The system will search all local storage devices for the appropriate drivers Windows may ask you to choose the driver to load pick the highest version number To install tou...

Page 104: ...vers 5 The system will find the PRISM WIRELESS adapter and will continue with installation Click FINISH when prompted At the Install Wizard Complete screen select No I will restart my computer later and click FINISH 6 Before the wireless LAN will function on most networks it will need to be configured properly These settings must be obtained from a network administrator To install Hewlett Packard ...

Page 105: ... taskbar for quick access to these controls Adds sticky key and filtered key accessibility features to the Fn key The HP Configuration Interface device implements the following features Undock security using the physical undock button located on the docking station Auto standby on undock based on the BIOS settings Hibernate Fn hot key On certain systems volume and mute control implemented through ...

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Page 108: ...stall audio and modem support for retail Windows 2000 Install pointing device support for retail Windows 2000 Install Intel Pro 100P VM LAN support for retail Windows 2000 Install 3Com 56K V 90 Mini PCI Modem support for retail Windows 2000 Install Infrared support Install Intel SpeedStep technology Applet for retail Windows 2000 Install HPCI for retail Windows 2000 Install USB FDD support Install...

Page 109: ...mmended you repartition your hard disk before installing Windows 2000 Follow the instructions below to repartition your hard disk This will add hard disk based diagnostics to make support easier 1 Connect the ac adapter to the notebook 2 Insert the CD ROM DVD drive in the notebook 3 Insert the bootable Recovery CD into the CD ROM DVD drive 4 Reboot press ESC when you see the HP notebook logo 5 Sel...

Page 110: ...nd copying files the HP notebook will reboot and continue installation 9 Click Next to accept the Regional settings or click Customize 10 Enter your name and organization then click Next 11 Enter the Product Key then click Next The Product Key is located on the Certificate of Authenticity that you received with your retail version of Windows 2000 12 Enter a computer name and an Administration pass...

Page 111: ... Serial Bus Controllers Standard USB controller To install the chipset driver Intel 830 series If you have installed retail Windows you need to install the Intel chipset driver The driver is contained in the HP DRIVERS 830M subdirectory on the Recovery CD This will install support for IDE controllers USB controllers and several system devices To install or upgrade the Intel chipset driver 1 Run SE...

Page 112: ... be asked to reboot your computer choose Yes I want to restart my computer now if you have no other drivers to install Otherwise choose No I will restart my computer later and continue to next step To install audio support ESS Allegro series If you have installed retail Windows you need to install the ESS audio driver The driver is contained in the HP DRIVERS AUDIO subdirectory on the Recovery CD ...

Page 113: ...all the LAN driver The driver is contained in the HP DRIVERS LAN subdirectory on the Recovery CD To install or upgrade the LAN driver 1 Using the right mouse button click the My Computer icon on the desktop and select Manage This will open the computer management tool 2 In the left pane click Device Manager 3 In the right pane the Other Devices section should already be expanded If it is not then ...

Page 114: ...e screen click Next 7 Select Search for Driver and click Next 8 Select Specify Location and click Next 9 Enter D HP DRIVERS MODEM PCIMODEM into the search path and click OK This assumes D as the CD ROM containing the Recovery CD 10 The wizard will find the driver WDXJBAA INF for the 3COM MPCI Modem 556B click Next and follow the remainder of the onscreen directions to complete installation 11 Clos...

Page 115: ...he search path This assumes D as the CD ROM containing the Recovery CD 10 The wizard will find a driver for the infrared device follow the remainder of onscreen directions to complete installation To install Intel SpeedStep Technology Applet If you have installed retail Windows you need to install the Intel SpeedStep driver The driver is contained in the HP DRIVERS SPEEDSTP subdirectory on the Rec...

Page 116: ...trast for Windows 2000 and 98SE systems and hibernate on Windows 98SE systems using Advanced Power Management APM On Windows 2000 and Windows XP the HPCI driver provides access to important configuration interfaces of the system BIOS You can launch the display settings application by going to Start Programs Accessories Accessibility HP Display Settings or Start Programs HP Display Settings HP Disp...

Page 117: ...SB FDD support If you have installed retail Windows and you intend to use the USB floppy cable accessory not included with the notebook and must be purchased separately you need to install the USB floppy driver The driver is contained in the HP DRIVERS FLOPPY subdirectory on the Recovery CD To install or upgrade the USB floppy driver 1 Insert the USB floppy accessory with floppy drive attached Thi...

Page 118: ...ecurity in Windows 2000 only administrators are allowed to change network settings To allow people who are defined as users or power users on the local system to switch wireless profiles they must be predefined by the administrator So during the configuration of a PC the local administrator should define all the needed wireless profiles the users will require These user and power user accounts may...

Page 119: ...nced tab 10 Check Always show icon on the taskbar 11 Click Apply 12 Change the Power buttons options to your desired settings 13 Click the Alarms tab 14 Set the Critical battery alarm action by clicking the Alarm Action button 15 Check When the alarm goes off the computer will 16 Select Hibernate in the drop down list and click OK 17 Click OK to close the Power Control Panel ...

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Page 122: ... Install chipset support Intel 830M Install Microsoft hot fix support Install DirectX 7 0a support Install video support Install pointing device support Install audio and modem support Install Intel Pro100 VM PCI LAN support Install wireless LAN support Install 3Com 56K V 90 Mini PCI modem support Install Infrared support Install Bay Manager support Install Intel SpeedStep Technology Applet Instal...

Page 123: ... the CD ROM drive 2 Open the MS DOS Prompt 3 Go to the HP BOOTDISK directory on the Recovery CD If D is the drive letter of your CD ROM drive type D CD HP BOOTDISK 4 Type MAKESUPP 5 When asked to select a floppy drive type A 6 Type Y to acknowledge warning and continue 7 Insert a blank floppy disk in the A drive and press any key to continue 8 When copy is complete type N when asked Would you like...

Page 124: ...shutdown A hibernation partition and a C partition has been created and formatted for you Hewlett Packard s HW diagnostics software has been placed on the hibernation partition To use this HW diagnostics software in the future press F10 during boot of the system 11 Connect the floppy disk drive to the HP notebook using the FDD cable 12 Insert the support utility disk you previously created Boot th...

Page 125: ...l The Most Common Components recommended then click Next 11 Select your country or region and click Next 12 Click Next to start Copying Windows 98 Second Edition files to Your Computer 13 When finished copying Windows 98 Second Edition Click OK to restart 14 When prompted with the PC Card Wizard click Next no Next no then Finish 15 Enter your Computer name Workgroup and Computer description and cl...

Page 126: ...SE CD ROM to C WINDOWS OPTIONS CABS for convenience later To install chipset support Intel 830M Your computer has an advanced Intel motherboard chipset Windows has already found your chipset hardware but you need to install drivers for proper operation There are several drivers that need to be installed in this step To install or upgrade the Intel 830M chipset drivers 1 Run SETUP EXE from the driv...

Page 127: ...ws you need to install the Microsoft hot fix The driver is contained in the HP DRIVERS QFE SHUTDOWN subdirectory on the Recovery CD To install the Microsoft hot fix 1 Run 4756US8 EXE from the driver directory on your Recovery CD HP DRIVERS QFE SHUTDOWN 2 Follow the onscreen directions to complete installation 3 Upon successful completion you will be asked to reboot your computer choose YES if you ...

Page 128: ... Synaptics If you have installed retail Windows you need to install the mouse driver The driver is contained in the HP DRIVERS TOUCHPAD subdirectory on the Recovery CD To install or upgrade the mouse driver 1 Run SETUP EXE from the driver directory on your Recovery CD HP DRIVERS TOUCHPAD 2 Follow the onscreen directions to complete installation Upon successful completion you will be asked to reboo...

Page 129: ...on 1 Begin installation by clicking Start Settings Control Panel Double click Add New Hardware 2 At the Welcome screen click Next 3 Click Next to search for drivers for your hardware 4 Choose YES the device is in the list Select PCI Ethernet Controller and click Next 5 Click Finish 6 Click Reinstall Driver 7 Click Next 8 Click Next to search for drivers 9 Select the check box next to Specify Locat...

Page 130: ...es To install modem support 3COM Your computer may have a hardware Mini PCI modem Windows has already found your modem hardware but you need to install drivers for proper operation To install or upgrade the modem driver 1 Begin installation by clicking Start Settings Control Panel Double click Add New Hardware 2 At the Welcome screen click Next 3 Click Next to search for drivers for your hardware ...

Page 131: ...rs installed by Windows Select YES to replace the Windows driver with the QuickBeam IR driver 4 Another message box will appear asking what serial port the IR is operating on Select GENERIC IR SERIAL PORT and click Next Upon successful completion you will be asked to reboot your computer choose No I will restart my computer later and continue to next step To install Bay Manager support If you have...

Page 132: ...etion you will be asked to reboot your computer choose No I will restart my computer later and continue to next step To install IDE docking support CMD If you have installed retail Windows and you also own the F1477A or F1477B full docking station you must install the IDE docking support PRIOR to docking the notebook The driver is contained in the HP DRIVERS DOCKING IDE subdirectory on the Recover...

Page 133: ...the blue ON button on the notebook or the left side of the docking station if the system does not turn on automatically After Windows 98 finishes booting it will build a docking profile and discover the new hardware and start the Add Hardware Wizard 2 At the Wizard welcome screen click Next 3 Select Search for Driver and click Next 4 Select Specify Location and click Next 5 Enter D HP DRIVERS DOCK...

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Page 136: ...ftware Disable automatic CD ROM detection Install PCMCIA support Install audio and modem support Install Intel SpeedStep Technology Applet Install pointing device support Install USR 56K V 90 Mini PCI Modem support Install video support Install Intel Pro 100 LAN support Install Intel wireless networking Create Emergency Repair Disk ERD Install docking support Requirements HP notebook with internal...

Page 137: ...the instructions below to repartition your hard disk This will add hard disk based diagnostics to make support easier Hewlett Packard also recommends that you start with an empty hard drive before installing any operating system This will help reduce complications in the future 1 Connect the ac adapter to the notebook 2 Insert the CD ROM DVD drive in the notebook 3 Insert the bootable Recovery CD ...

Page 138: ... create a new partition Hewlett Packard recommends that you use no larger than 2000MB 2GB for your boot partition formatted FAT16 and 4000MB 4GB formatted NTFS Use the Backspace key to erase the provided size and enter the value you desire into the box provided Keep in mind you cannot create a boot system partition larger than 4GB Do not create a partition for the remainder of the hard drive at th...

Page 139: ... 24 At Networking setup select Do Not Connect at this Time and click Next 25 Click Finish 26 Select the appropriate time zone click Close 27 At the Video test click OK Click OK again to accept the default video 28 Press Enter to restart computer 29 Press CTRL ALT DEL to login to the system with administrator name and password that was defined during setup 30 Click Close on the NT welcome box 31 Co...

Page 140: ...rtition for remainder of hard disk space using disk administrator 1 Click Start Programs Administrative Tools Disk Administrator Click OK and then Yes 2 Select the Free Space and right click within the Free Space 3 Select Create from the popup menu and click Yes to confirm 4 Make the size the default max size Click OK and then click Yes to confirm 5 You may also rearrange the order of drive letter...

Page 141: ...n directions to complete installation Upon successful completion you will be asked to reboot your computer choose Do Not Restart If you installed this software package you should also disable CD ROM Auto Detect to ensure proper operation of the APM features To disable automatic CD ROM detection Windows NT 4 0 will automatically detect and respond when you insert a CD However this prevents the HP n...

Page 142: ... be asked to reboot your computer choose Restart 5 When you log back into the system a PC card diagnostic screen will appear You must run the diagnostics at this time for proper operation of the PC card software 6 Click Next 7 Click Next 8 Click Finish the system will restart Note After installing this software you cannot use the Windows NT Control Panel icon PC Card it will give erroneous informa...

Page 143: ...stem you will be ask to update the TAPI information which includes your area code and special dialing needs Upon successful completion you will be asked to reboot your computer choose YES if you have no other drivers to install Otherwise choose NO and continue to next step To install Intel SpeedStep Technology Applet If you ve installed a retail version of Windows you ll need to install the Intel ...

Page 144: ...on 3 If you are asked for additional files point to the driver directory on your Recovery CD HP DRIVERS TOUCHPAD Upon successful completion you will be asked to reboot your computer choose YES if you have no other drivers to install Otherwise choose NO and continue to next step To install USR modem driver If you have installed retail Windows you need to install the modem driver The driver is conta...

Page 145: ...h 65536 colors or 1400x1050 with 65536 colors These are the resolutions your system should be run at for optimal full screen performance The driver will be installed after the system reboots Upon successful installation an ATI icon appears on the bottom right corner of the taskbar To install networking support If you have installed retail Windows you need to install the networking support This sec...

Page 146: ...service pack you installed earlier 18 Choose YES to reboot your computer after installing the service pack To install Intel wireless networking support If you have installed retail Windows and have 802 11b wireless LAN you need to install the networking support This section assumes that no networking has been installed on the system To install or upgrade the networking driver 1 Right click on Netw...

Page 147: ...nclude different company offices or different buildings Due to the built in security in Windows NT only administrators are allowed to change network settings To allow people who are defined as users or power users on the local system to switch wireless profiles they must be predefined by the administrator So during the configuration of a PC the local administrator should define all the needed wire...

Page 148: ...Docking directory to C TEMP on the local hard drive 5 From the Control Panel double click SCSI Adapters then click Drivers 6 Click Add 7 Click Have Disk 8 Enter C TEMP DOCKING IDE WINNT and click OK 9 Click OK to accept the CMD PCI 0646U2 Ultra DMA IDE Controller 10 Enter C TEMP DOCKING IDE WINNT and click Continue 11 Click No when asked if you want to restart the system 12 Click Add 13 Click Have...

Page 149: ... the Profile Properties window 5 Move the profile you wish to be the default to the top by clicking the side arrows 6 Click OK to close the System Properties window 7 Double click the Devices icon in the Control Panel You will need to disable the appropriate devices in each hardware profile 8 Locate device CMD IDE Controller and click HW Profiles This is the dock IDE driver and should be disabled ...

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Page 152: ...ith the computer See the HP Notes in the online HP Library for updated information Find technical tips and software updates for the computer at the HP Customer Care Web site www hp com go support Test your computer by running the e Diagtools test program See Testing the Hardware on page 175 Contact your dealer or Hewlett Packard see To contact HP for support or service on page 188 Please have your...

Page 153: ...d Avoid using the built in microphone and built in speaker at the same time CD ROM and DVD Problems If you can t boot from a CD or DVD in the CD DVD drive Make sure the CD or DVD is bootable such as the Recovery CD Make sure the CD ROM DVD drive is selected as the boot device see To change the boot device on page 32 Restart the computer click Start Shut Down or Turn Off Computer Restart Test the D...

Page 154: ...A CD R or C4404A CD RW media Read and write quality may vary for other media If a DVD movie doesn t fill the screen Each side of a double sided DVD has a different format standard or widescreen In widescreen format black bands appear at the top and bottom of the screen To view the standard format flip the disc over and play the other side If a DVD doesn t play with two displays For Windows 2000 or...

Page 155: ...To adjust the display on page 37 If an external display does not work Check the connections Press Fn F5 in case the external monitor was disabled Do this three times to return to the state you started from The external monitor may not be detected In the BIOS Setup utility try setting Video Display Device to Both in the Main menu If you re using a TV connected to the S video port you must activate ...

Page 156: ...g the following No more than 6 pixels remain on always one color such as white red green or blue dots No more than 6 pixels remain off always dark No more than a total of 8 pixels stuck on or off No other stuck pixel within 15 mm of a stuck pixel Contact HP Customer Care if you have a display quality problem and require a more comprehensive explanation of HP display quality see To contact HP for s...

Page 157: ...uter s hard drive doesn t spin Make sure the computer has power If necessary connect the AC adapter and make sure it is fully plugged into a power source and into the rear of the computer Remove and reinsert the hard drive See Replacing the Hard Disk Drive on page 93 If the hard disk makes a buzzing or whining noise Back up the drive immediately See whether the noise is coming from elsewhere such ...

Page 158: ...ared communications Make sure the line between the two infrared ports is not blocked and that the ports face each other as squarely as possible The computer s infrared port is located on its right side beneath the volume control The ports should be no more than 1 meter apart Check settings in the BIOS Setup utility 1 Restart the computer click Start Shut Down or Turn Off Computer Restart 2 When th...

Page 159: ...operation Suspend and resume operation using the sleep button If an external mouse is connected the built in pointing devices are normally disabled You can change this setting with the BIOS Setup utility see To run the BIOS Setup utility on page 177 Restart the computer click Start Shut Down or Turn Off Computer Restart If the touch pad moves the pointer or cursor while you type Increase the PalmC...

Page 160: ...ure Num Lock is on Make sure the embedded Keypad Lock Fn F8 is on or that you press and hold the Fn key to temporarily access the embedded keypad If left CTRL left ALT doesn t work on an external keyboard A USB keyboard does not support left CTRL left ALT as the Fn key Left CTRL left ALT on an external PS 2 keyboard should work like the Fn key However only Fn F5 Fn F7 and Fn F12 are supported on a...

Page 161: ... Panel Performance and Maintenance System Windows XP If the network interface is disabled try to enable it If it has a conflict try disabling another device If you can t browse the Network Neighborhood or My Network Places Check with your network administrator to make sure NetBEUI protocol is supported on the network Click Start Find Find Computer Windows 98 or 2000 or Start Search Computers or Pe...

Page 162: ...s diagnostics See Testing the Hardware on page 175 If memory doesn t increase after adding RAM Make sure your computer is using only PC 133 or higher memory RAM modules If the computer beeps but doesn t start after adding RAM You installed an incompatible type of RAM Remove the module Modem Problems If the modem seems slow Check for excess static or noise on a line reduces the overall transmission...

Page 163: ...nd Modem Options Windows 2000 or XP Check the dialing options look for duplicate digits for outside access or long distance Make sure the number you re calling isn t busy If you re in a foreign country the dial tone may not be recognized by the modem In Control Panel open Modems Windows 98 or Phone and Modem Options Windows 2000 or XP Try disabling the option that waits for a dial tone If you have...

Page 164: ...tab If the modem connects but transferred data is bad In Control Panel open Modems Windows 98 or Phone and Modem Options Windows 2000 or XP Make sure the parity speed word length and stop bits match on sending and receiving modems Try disabling error correction and data compression If the modem causes an ERROR message A string of AT commands may contain an incorrect command If you entered commands...

Page 165: ...Control Panel then double click System and use the Device Manager tab Check the HP Customer Care Web site www hp com go support for information about installing certain PC Cards Make sure your computer supports the problem PC card check the HP Notebook Web site www hp com notebooks for a list of approved and tested PC Cards Try the card in another computer to see whether the card functions properl...

Page 166: ...should have at least 128 MB of memory RAM If the computer pauses or runs sluggishly This may be normal Windows behavior Background processing can affect response time Certain background operations such as a virus scanning program can affect performance Press CTRL ALT DEL to see if an application is not responding Restart the computer click Start Shut Down or Turn Off Computer Restart Some file bro...

Page 167: ...ton to turn the computer back on Power and Battery Problems If the computer turns off immediately after it turns on Battery power is probably extremely low Plug in the AC adapter or insert a charged battery If the computer keeps beeping The computer beeps repeatedly or displays a warning when battery power is low Save your work shut down Windows immediately and insert a charged battery or plug in ...

Page 168: ...o replace the battery Heavy modem use can affect battery operating time PC card use can affect battery operating time The battery gauge may need to be calibrated Restart the computer press F6 when the HP logo appears and follow the instructions that appear onscreen The process calibrates the main battery and any secondary batteries in the module bay and requires four to five hours per battery You ...

Page 169: ... power and battery power are not set to Never For Windows 98 check the Hibernate timeout in BIOS Setup see To run the BIOS Setup utility on page 177 If your computer has more than 768 MB of RAM you must expand the Utility partition on the hard disk see To recover the factory installation of your hard disk on page 184 If the Standby option is missing from the Shut Down window Do not allow Windows 9...

Page 170: ...printer For example if you were using a 600 dpi HP LaserJet printer you might try using the HP LaserJet IIIsi driver 300 dpi If an infrared printer doesn t print Make sure the line between the two infrared ports is not blocked and that the ports face each other as squarely as possible The computer s infrared port is on its right side beneath the volume control The ports should be no more than 1 me...

Page 171: ...2 Make sure the port connection is secure Use the Modem troubleshooter in Windows Help click Start Help or Help and Support In Control Panel open Modems Windows 98 or Phone and Modem Options Windows 2000 and XP and check the modem settings Make sure the serial port is enabled in BIOS Setup see To run the BIOS Setup utility on page 177 Disable the internal modem 1 Open the hardware Device Manager c...

Page 172: ...with the e Diagtools diagnostics See Testing the Hardware on page 175 Startup Problems If the computer doesn t respond when you turn it on Connect the AC adapter Press the blue sleep button to try turning on the unit Reset the computer by inserting a straightened paper clip into the system off switch on the right side of the computer Then press the blue sleep button to turn it on If the computer s...

Page 173: ...p For Windows 2000 if you connect to a network using a logon other than your Windows logon assign Windows administrator privileges to the network logon Wireless Problems If you have problems with wireless communication Make sure the wireless indicator light is on See LAN problems on page 161 If you have trouble connecting to another computer in the Network Neighborhood or My Network Places Wait a ...

Page 174: ...uration Make sure you are in range of an access point for an infrastructure connection or other wireless computer for an AdHoc connection You can connect but the network is slow Check whether you might be in an area served by more than one wireless LAN If so the LANs could be interfering with each other Move closer to the access point for an infrastructure connection or other wireless computer for...

Page 175: ...or Turn Off Computer Restart 2 When the HP logo appears press F10 to start the diagnostic test 3 When the menu appears press ENTER to run e Diagtools The first time you run the program you will be prompted to select the language for the program 4 Follow the prompts to run e Diagtools 5 When the Configuration Description appears check the list of detected hardware Hint If a device is not detected o...

Page 176: ...d then any key to exit and reboot 14 Optional open the Support Ticket In Windows click Start Programs or All Programs HP e Diagtools e Diagtools for Windows 15 Click View to display the Support Ticket 16 To add information about your problem click Comments and type the information then click OK To save or print the Support Ticket click Save As or Print To e mail the Support Ticket to your support ...

Page 177: ...t Down or Turn Off Computer Restart 2 When the HP logo appears press F2 to enter BIOS Setup 3 The pointing devices are not active in BIOS Setup so you will need to use the keyboard to navigate Press the LEFT and RIGHT arrow keys to move among menus Press the UP and DOWN arrow keys to move among parameters in a menu Press F5 or F6 to move through values for the current parameter or press ENTER to c...

Page 178: ... display if one is detected Auto Video Expansion When enabled the video image covers the entire display in lower resolution modes When disabled the video image is centered in the display Disabled Primary Video Adapter Sets whether the computer automatically switches to an external video adapter connected to the docking system if one is detected Auto Television Type Controls the signal format NTSC ...

Page 179: ...ss LAN Enabled Mini PCI Slot 2 Enables the PCI slot normally used for a modem which is located under the door on the bottom of unit Does not affect Ambit modem Enabled Serial port Enables the serial port Enabled Base I O address Sets the I O address 3F8h Interrupt Sets the I O interrupt IRQ4 Infrared port Enables the infrared port Disabled Mode Sets the hardware to support FIR Fast IR or SIR Stand...

Page 180: ...or accented characters Enter Boot Sets whether a user password is required when the computer boots Requires the administrator password for changes Enabled Resume Sets whether a user password is required when resuming from Standby or Hibernate mode Requires the administrator password for changes Windows 98 only Enabled Undock Sets whether a user password is required when undocking the computer Requ...

Page 181: ...hile the AC adapter is connected Disabled Lid Switch Mode Sets the action that occurs if the computer s lid is closed Turn off LCD Backlight Control When switching to battery power sets whether the display brightness reverts to the previous battery power brightness Auto Restore or to a very low brightness to save power Auto Dim Auto Restore Graphics Mode Sets the graphics system for maximum 3D per...

Page 182: ...isk 2 Removable Device 3 CD ROM DVD drive 4 Intel Boot Agent Exit Menu Setting Description Default Save Changes and Exit Saves Setup changes then exits and reboots Discard Changes and Exit Discards any Setup changes made since last save then exits and reboots Does not affect password date or time changes Get Default Values Restores default settings and remains in Setup Does not affect password dat...

Page 183: ...P TopTools is not supported on Pavilion models The TopTools package is included with your computer but you ll need to install it before you can use it 1 Click Start Programs or All Programs HP TopTools for Notebooks Setup 2 Follow the instructions that appear on the screen TopTools can be run locally on an individual computer or remotely by a network administrator To run TopTools locally click Sta...

Page 184: ...ty partition on your hard disk or to create a Utility partition on a new hard disk The hidden Utility partition contains the e Diagtools diagnostic tests and stores hibernation data for Windows 98 and other operating systems that don t provide hibernation CAUTION This procedure formats the computer s hard disk drive and erases all data on the disk After the hard disk is formatted you ll need to re...

Page 185: ...on 8 When prompted to reboot the computer press CTRL ALT DEL and follow any instructions that appear onscreen For Windows 2000 if you want to convert drive C from FAT32 to NTSF format click Start Run then type convert c fs ntfs and click OK Windows XP is installed using NTFS format which cannot be converted To create a boot disk Windows 98 or 2000 Windows 98 click Start Settings Control Panel then...

Page 186: ...gtools for Windows 7 Click Update select Download Now and click OK Follow the instructions that appear Once the update process begins do not interrupt it The first time you make an Internet connection from this program click Change Settings in the Connect window to define your connection settings 8 When the process is complete reset the computer by inserting a straightened paperclip into the syste...

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Page 188: ... about technical support plus information about warranty and support programs www hp com notebooks To contact HP for support or service HP Customer Care Centers will assist you free of charge during the term of the warranty you are responsible for the telephone charges During the free assistance period HP will assist with questions about Included applications and operating systems HP described ope...

Page 189: ... check the HP Customer Care web site www hp com go support under Contact HP for the most complete and current list of phone numbers If your HP notebook product is not normally sold by HP in the country of use you must call a Customer Care Center that supports your notebook model Currently service and support assistance is provided only in the following countries Pavilion models United States only ...

Page 190: ...ersburg 7 812 346 7997 Spain 34 902 321 123 Sweden 46 0 8 619 2170 Switzerland 41 0 848 80 11 11 Turkey 90 216 579 71 71 Ukraine 7 380 44 490 3520 United Kingdom 44 0 207 512 52 02 English international 44 0 171 512 52 02 Asia and Australia Australia 61 3 8877 8000 China 800 810 5959 Hong Kong 852 800 96 7729 India 91 11 682 6035 Indonesia 62 21 350 3408 Japan 81 3 5344 7181 Korea Seoul 82 2 3270 ...

Page 191: ...upport or service on page 188 The support provider will let you know about repair charges and processes To prepare your computer for shipment See To receive repair service above to determine if your computer must be sent in for service If so prepare your computer for shipment as follows 1 Important Back up your hard disk drive The hard disk may need to be replaced or reformatted while your compute...

Page 192: ...h defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects 3 HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt retur...

Page 193: ...ave other rights that vary from country to country state to state or province to province 7 TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED...

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Page 196: ... 1024 768 or 15 0 inch SXGA 1400 1050 active matrix TFT LCD display External monitors up to 1600 1200 resolution 16M 24 or 32 bit colors and at least 75 Hz refresh rate only 60 Hz at 1400 1050 ATI Mobility Radeon graphics accelerator with 16 MB Pentium models or 8 MB Celeron models DDR graphics memory 4x AGP graphics capability Hardware 3D acceleration hardware DVD acceleration Dual display capabi...

Page 197: ...based controllerless modem 3Com US Robotics or software based ACLink modem Ambit mini PCI interface Data speed 56 Kbps V 90 maximum Fax speed 14 4 Kbps Class 1 and 2 Modulation V 21 V 22 V 22bis V 23 V 32 V 32bis V 34 V 90 X2 USR only Bell 103 Bell 212A Synchronous transfer V 80 Compression V 42bis MNP5 Error correction V 42 MNP2 4 Fax Group 3 fax Class 1 V 17 V 27ter V 29 V 21 Wireless LAN Radio ...

Page 198: ...ronic serial number Kensington MicroSaver lock slot Environmental Limits Operating temperature 5 to 35 C 41 to 95 F Operating humidity 20 to 90 percent RH 5 to 35 C Operating altitude up to 3000 m 10 000 ft at 25 C 77 F Storage temperature 20 to 50 C 4 to 122 F Major ICs CPU Intel Mobile Pentium III M or Celeron processor Core logic Intel 830M ICH3M chipset Graphics controller ATI Mobility Radeon ...

Page 199: ...odem To determine which brand is in your computer Open Modems Windows 98 or Phone and Modem Options Windows 2000 or XP in Control Panel Modem Reference Ambit In the following AT command table default settings are shown in bold All listed AT commands except A must be preceded by AT AT Commands Ambit Command Function Ambit A Re execute command not preceded by AT A Go off hook and attempt to answer a...

Page 200: ...codes i e Ok Connect Ring No Carrier also for busy if enabled and dial tone not detected No Answer and Error X1 Report basic call progress result codes and connections speeds Ok Connect Ring No Carrier also for busy if enabled and dial tone not detected No Answer Connect XXXX and Error X2 Report basic call progress result codes and connections speeds i e Ok Connect Ring No Carrier also for busy if...

Page 201: ...al with 33 67 make break P2 Set 20 pps pulse dial with 39 61 make break P3 Set 20 pps pulse dial with 33 67 make break Q0 Select direct asynchronous mode Q1 Select sync connect with async off line command mode Q2 Select sync connect with async off line command mode and enable DTR dialing of directory zero Q3 Select sync connect with async off line command mode and enable DTR to act as Talk Data sw...

Page 202: ... 34 Fax calling tone 1100Hz 40 V 21 channel 2 41 V 27ter 2400bps 42 V 27ter 4800bps 43 V 29 7200bps 44 V 29 9600bps 45 V 17 7200bps long 46 V 17 7200bps short 47 V 17 9600bps long 48 V 17 9600bps short 49 V 17 12000bps long 4A V 17 12000bps short 4B V 17 14400bps long 4C V 17 14400bps short 60 2400bps V 34 only 61 4800bps V 34 only 62 7200bps V 34 only 63 9600bps V 34 only 64 12000bps V 34 only 65...

Page 203: ...memory at 57 6 kbps SDR 0 Disable distinctive ring SDR 1 Enable distinctive ring type 1 SDR 2 Enable distinctive ring type 2 SDR 3 Enable distinctive ring type 1 and 2 SDR 4 Enable distinctive ring type 3 SDR 5 Enable distinctive ring type 1 and 3 SDR 6 Enable distinctive ring type 2 and 3 SDR 7 Enable distinctive ring type 1 2 and 3 ECC Commands C0 Disable data compression C1 Enable MNP 5 data co...

Page 204: ...t time for dial tone 2 255 s 2 S7 Wait time for carrier 1 255 s 50 S8 Pause time for dial delay modifier 0 255 s 2 S9 Carrier detect response time 1 255 1 s 6 S10 Carrier loss disconnect time 1 255 1 s 14 S11 DTMF tone duration 50 255 001 s 95 S12 Escape prompt delay 0 255 02 s 50 S14 General bit mapped options status 138 8Ah S16 Test mode bit mapped options status T 0 S18 Test timer 0 255 s 0 S19...

Page 205: ...eral bit mapped options status 195 C3h S46 Data compression control 138 S48 V 42 negotiation control 7 S82 LAPM break control 128 40h S86 Call failure reason code 0 255 S91 PSTN transmit attenuation level 0 15 dBm 10 country dependent S92 Fax transmit attenuation level 0 15 dBm 10 country dependent S95 Result code messages control 0 Selected Result Codes Ambit Code Meaning 0 OK 1 CONNECT 2 RING 3 ...

Page 206: ...w D Display a list of dial commands DL Redial last number DL Display last dialed number DSn Dial stored number n 0 1 2 3 E0 Turn command echo off E1 Turn command echo on F0 Turn online echo on F1 Turn online echo off H0 Hang up go on hook H1 Pick up go off hook I0 Display the 4 digit product code I1 Display the checksum I2 Display the RAM test results I3 Display the firmware version I4 Display the...

Page 207: ...set use F0 settings Y3 On the next reset use F1 settings Y4 On the next reset use F2 settings Z0 Reset the modem according to the settings of ATY Z1 Reset the modem and use W0 settings Z2 Reset the modem and use W1 settings Z3 Reset the modem using F0 settings and load factory default profile 1 Z4 Reset the modem using F1 settings and load factory default profile 0 Z5 Reset the modem using F2 sett...

Page 208: ...33 22 34666 23 36000 24 37333 25 38666 26 40000 27 41333 28 42666 29 44000 30 45333 31 46666 32 48000 33 49333 34 50666 35 52000 36 53333 37 54666 38 56000 39 57333 R1 Ignore RTS R2 Receive to DTE RTS high S0 Data Set Ready DSR is always on S1 Data Set Ready DSR signals that the modem is ready to send data Un Set minimum link rate bps 0 Variable 1 300 2 1200 3 2400 4 4800 5 7200 6 9600 7 12000 8 1...

Page 209: ...ble MNP handshake 16 Disable MNP level 4 32 Disable MNP level 3 64 Unusual MNP incompatibility 128 Disable V 42 136 Disable V 42 detection phase 0 255 0 S16 Bitmapped test register 2 Dial test 2 0 S18 Test timer for AT command T when AT T 0 the timer is disabled seconds 0 255 0 S19 Duration for inactivity timer S19 0 disables the timer minutes 0 255 0 S21 Sets error correction break length 1 100 s...

Page 210: ... Disable 3000 symbol rate 16 Disable 3200 symbol rate 32 Disable 3429 symbol rate 128 Disable shaping 0 S34 V 34 and V 34 connection setup bitmapped control flags 16 Disable nonlinear coding 32 Disable transmit level deviation 64 Disable preemphasis 128 Disable precoding 0 S38 Delay before forced hangup optional seconds 0 255 0 Selected Result Codes 3Com US Robotics Code Meaning 0 OK 1 CONNECT 2 R...

Page 211: ...ry not listed below or a replacement AC adapter contact your local Hewlett Packard dealer or Sales and Service office For any power cord with a fused plug if you have to replace the fuse be sure to install an approved fuse Country Rated Voltage and Current HP Part Number Canada Mexico Philippines Taiwan United States 125 Vac 3 A 8120 6313 East and West Europe Egypt Saudi Arabia 250 Vac 2 5 A 8120 ...

Page 212: ...battery There are no serviceable parts inside Do not dispose of the battery pack in fire or water Handle a damaged or leaking battery with extreme care If you come in contact with the electrolyte wash the exposed area with soap and water If it contacts the eye flush the eye with water for 15 minutes and seek medical attention Do not expose the battery pack to storage temperatures above 60 C 140 F ...

Page 213: ...not attempt to make any adjustment of the unit Avoid direct exposure to the laser beam do not open the unit CLASS 1 LASER PRODUCT LASER KLASSE 1 LED Safety The infrared port located on the right side of the computer is classified as a Class 1 LED light emitting diode device according to International Standard IEC 825 1 EN60825 1 This device is not considered harmful but the following precautions a...

Page 214: ...reless radio operates within guidelines found in radio frequency safety standards and recommendations which reflect the consensus of the scientific community HP therefore believes the internal wireless radio is safe for use by consumers The level of energy emitted is far less than the electromagnetic energy emitted by wireless devices such as mobile phones However the use of wireless radios may be...

Page 215: ...communications However there is no guarantee that interference will not occur in a particular installation If this computer does cause harmful interference to radio or television reception which can be determined by removing the unit s batteries and AC adapter try the following Reorienting or relocating the receiving antenna Relocating the computer with respect to the receiver Connecting the compu...

Page 216: ...B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 of Industry Canada Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brou...

Page 217: ...k For further product support contact Hewlett Packard see To contact HP for support or service on page 188 Belgium For outdoor usage only channels 10 2457 MHz and 11 2462 MHz is allowed For private usage outside buildings across public grounds over less than 300m no special registration with IBPT BIPT is required Registration to IBPT BIPT is required for private usage outside buildings across publ...

Page 218: ...ison du réseau téléphonique public commuté En cas de problème prenez contact avec le fournisseur auprès duquel vous vous êtes procuré votre équipement Cet équipement a été conçu pour fonctionner dans tous les pays membres de la zone d échange européenne Réseaux Téléphoniques Public Commutés La compatibilité entre réseaux dépend des paramètres internes du logiciel Prenez contact avec le fournisseur...

Page 219: ...19 Japan Japan Telecommunications Approval JATE approval number A00 0143JP A99 0976JP Name of Equipment T18M038 00 3CN3BN1556B Russia International Products sold internationally by Hewlett Packard and its authorized dealers meet the specifications listed on the following page ...

Page 220: ...26 General EMC requirements for Radio equipment ETS 300 328 Technical requirements for Radio equipment Notified Body Number 0682 Notified Body Address CETECOM ICT Services GmbH Untertuerkheimer Str 6 10 D 66117 Saarbruecken Supplementary Information The product herewith complies with the requirements of the R TTE Directive 1999 5 EC and carries the CE marking accordingly 1 The product was tested i...

Page 221: ...32 182 boot disk 185 Boot menu BIOS 182 brightness adjusting 34 37 C Caps Lock 17 21 Cardbus cards 79 cards PCMCIA 79 CD ROM drive creating or copying CDs 78 inserting CD 77 installing 74 removing CD 77 CDs creating or copying 78 recommended media 78 cleaning the computer 48 clicking items 33 COM1 port 18 computer caring for 46 changing BIOS settings 40 177 cleaning 48 protecting 46 158 reinstalli...

Page 222: ...d 179 temporary keypad 36 H hard disk drive caring for 47 creating Hibernate partition 185 FAT32 format 185 Hibernate partition 93 holder 94 location 19 locking 43 NTFS format 185 preparing for use 95 protecting 46 replacing 93 time out 181 troubleshooting 157 hardware specifications 196 Hewlett Packard support 188 hibernate creating partition 185 mode 30 time out 181 Hibernate mode definition 30 ...

Page 223: ... 185 NTSC selecting for output 178 Num Lock 17 21 36 O off button location 17 status lights 20 21 turning off 30 on button location 17 One Touch buttons location 17 using 35 Outlook Express 62 overheating 158 P PAL selecting for output 178 parallel device connecting 82 parallel port floppy connection 76 location 18 partition Utility 184 password 40 PC Cards installing 79 saving power 55 stopping 8...

Page 224: ... specifications hardware 196 SpeedStep Technology 51 Standby mode and display life 47 definition 30 status lights 20 timeout 30 startup troubleshooting 172 static electricity 90 92 status lights battery charge 53 keyboard 17 21 location 17 meanings 20 21 Support Ticket 176 suspending and display life 47 resuming and 173 saving power 55 time out 181 troubleshooting 173 S video port connecting TV 85...

Page 225: ...n 17 W warranty repair 191 Web sites 16 Windows documentation 16 key 36 password 40 reinstalling 184 setting up 26 updating drivers 186 wireless communication indicator light 18 71 infrared 86 on off button 67 restrictions on use 70 status 71 troubleshooting 173 turning on 71 wireless network AdHoc 67 70 connecting to 67 69 infrastructure 68 Z Zip drive 82 zoomed video 79 ...

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