HP 14ct-ca000 Maintenance And Service Manual Download Page 1

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Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Summary of Contents for 14ct-ca000

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...d be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2020 Document Part Number L93846 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer To access the latest user guides go to http www hp com support and follow t...

Page 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Page 4: ...iv Safety warning notice ...

Page 5: ...rements 15 Tools required 15 Service considerations 15 Plastic parts 15 Cables and connectors 15 Drive handling 15 Workstation guidelines 16 Electrostatic discharge information 16 Generating static electricity 17 Preventing electrostatic damage to equipment 17 Personal grounding methods and equipment 18 Grounding the work area 18 Recommended materials and equipment 18 Packaging and transporting gu...

Page 6: ...covering 47 Backing up 47 Resetting 47 Recovering 47 Installing the Chromebook Recovery Utility 47 Creating recovery media 48 Recovering the Chrome operating system 48 Setting up your computer after a reset or recovery 48 Erase and reformat the recovery media 48 7 Specifications 49 Computer specifications 49 35 6 cm 14 0 in display specifications 49 8 Power cord set requirements 51 Requirements fo...

Page 7: ...aphics Graphics Internal graphics Intel UHD Graphics Display 35 6 cm 14 0 in WLED narrow bezel touch screen Full high definition FHD 1920 1080 WLED UWVA antiglare 45 CG eDP 1 2 without PSR 250 nits Gorilla Glass Memory Soldered on board nonupgradeable DDR4 2666 dual channel support Supports the following configurations 8 GB 4 GB Pentium only Pen select products only HP Rechargeable USI Stylus Styl...

Page 8: ...jack 2 USB 3 2 Gen 1 Type C right and left side support charging power delivery video and data USB 3 2 Gen 1 Type A right side Keyboard pointing devices Google Assistant Keyboard Full size textured island style Full size textured island style backlit Touchpad Multitouch gestures enabled Taps enabled as default Sensors Accelerometer Gyroscope Power requirements Battery 3 cell 60 Whr polymer HP Long...

Page 9: ...l it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 2 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of persona...

Page 10: ...computer Table 2 2 Left side components and their descriptions Component Description 1 USB Type C port Connects a USB device provides data transfer and for select products charges small devices when the computer is on or in Sleep mode NOTE Cables adapters or both purchased separately might be required 2 AC adapter and battery light White The AC adapter is connected and the battery is fully charged...

Page 11: ... button Controls speaker volume on the computer 5 Webcam privacy switch Turns the webcam on and off To turn off the webcam slide the webcam privacy switch toward the display To turn on the webcam slide the webcam privacy switch toward the front of the computer Display The computer display can include essential components such as antennas cameras and microphones Table 2 3 Display components and the...

Page 12: ...of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region Keyboard area Keyboards can vary by language Touchpad Identify the touchpad component Table 2 4 Touchpad component and description Component Descriptio...

Page 13: ...r select products only Allows a fingerprint logon instead of a password logon Swipe down across the fingerprint reader IMPORTANT To prevent fingerprint logon issues be sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader Special keys Identify the special keys Keyboard area 7 ...

Page 14: ...ecute frequently used system functions Bottom Identify the bottom component Table 2 7 Bottom component and description Component Description Vent Enables airflow airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 8 Chapter 2 Components ...

Page 15: ...ify your computer When contacting support you might be asked for the serial number the product number or the model number Locate this information before you contact support Your service label information order might vary by country and might not include the wording Model due to the country regulation Table 2 8 Service label components Component 1 HP product name 2 Model number 3 Warranty period 4 ...

Page 16: ...10 Chapter 2 Components ...

Page 17: ...TE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer Computer major c...

Page 18: ...al material M00325 001 13 Fan M00324 001 14 System board includes integrated processor system memory and eMMC memory includes replacement thermal material Intel Core i5 10210U processor 8 GB of system memory and 128 GB of eMMC memory models without a fingerprint reader M00300 001 Intel Core i5 10210U processor 8 GB of system memory and 128 GB of eMMC memory models with a fingerprint reader M00303 ...

Page 19: ...re part number M00311 001 M00317 001 2 Touch board not available as a spare part 3 G sensor board M00316 001 4 Display cable M00309 001 5 Camera module M00442 001 6 Camera cable M00310 001 7 Wireless antenna cables M00304 001 8 Hinge covers include rubber inserts M00318 001 9 Hinges left and right M00312 001 10 Display back cover includes antennas M00305 001 Miscellaneous parts To identify the mis...

Page 20: ...bottom cover M03808 001 HVAR USI Active Pen L73384 001 Power cord duckhead for use in Japan L33157 001 Power cord C5 1 0 m Australia L19358 001 Denmark L19360 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L19361 001 India L19363 001 Japan L19365 001 North America L19367 001 South Korea L19366 001 Taiwan L19372 001 The United Kingdom L19373 001 14 Chapter 3 Ill...

Page 21: ...to prevent damage Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat o...

Page 22: ... static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assem...

Page 23: ...00 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB printed circuit board Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Multiple electric components can be packaged together in plastic tubes trays or polystyrene foam NOTE As littl...

Page 24: ... To prevent static damage at the work area follow these precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate H...

Page 25: ...D sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging ...

Page 26: ...20 Chapter 4 Removal and replacement procedures preliminary requirements ...

Page 27: ... You must remove replace or loosen as many as xx screws when you service the parts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 15 for initial safety procedures 1 Turn off the...

Page 28: ...and two Phillips M2 0 3 5 screws 4 from the bottom edge of the bottom cover 4 Use a nonmarking nonconductive tool 1 to release the bottom cover from the computer 2 5 Remove the bottom cover from the computer 3 To replace the bottom cover reverse the removal procedures 22 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 29: ...he connectors with any metallic surface or object such as metal tools screws or coins which can cause shorting across the connectors Before removing the battery follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 21 2 Remove the bottom cover Bottom cover on page 21 WARNING To reduce potential safety issues use only the user replaceable battery provided wit...

Page 30: ...323 001 Before removing the speakers follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 21 2 Remove the bottom cover Bottom cover on page 21 3 Remove the battery see Battery on page 23 Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Lift the plastic shield that covers the cables on the touchpad 2 24 Chapter 5 Removal and repla...

Page 31: ...tly installed in the speaker screw holes 6 6 Remove the speakers from the computer 7 Reverse this procedure to install the speakers Touchpad To remove the touchpad use this procedure and illustration Table 5 4 Touchpad description and part number Description Spare part number Touchpad M00314 001 Touchpad cable M00308 001 Before removing the touchpad follow these steps 1 Prepare the computer for di...

Page 32: ...ble from the ZIF connector on the touchpad and remove the cable 2 5 Remove the speaker the cable from the touchpad 3 6 Remove the protective shielding from the top of the touchpad 4 7 Remove the three Phillips M2 0 2 0 screws 5 that secure the touchpad to the computer 8 Remove the touchpad from the computer 6 Reverse this procedure to install the touchpad 26 Chapter 5 Removal and replacement proce...

Page 33: ...ttom cover Bottom cover on page 21 3 Remove the battery see Battery on page 23 Remove the fingerprint reader board 1 Disconnect the cable from the ZIF connector on the system board 1 2 Remove the Phillips M2 0 2 0 screw 2 that secures the fingerprint reader bracket and then remove the bracket from the computer 3 3 Remove the fingerprint reader board from the computer 4 Reverse this procedure to in...

Page 34: ...eat sink To remove the heat sink use these procedures and illustrations Table 5 7 Heat sink description and part number Description Spare part number Heat sink M00325 001 Before removing the heat sink follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 21 2 Remove the bottom cover Bottom cover on page 21 3 Disconnect the battery cable from the system board...

Page 35: ...wing illustration shows the replacement thermal material locations Thermal paste is used on the system board component 1 and on the heat sink area 2 that services it Reverse this procedure to install the heat sink USB board To remove the USB board use this procedure and illustration Table 5 8 USB board description and part number Description Spare part number USB board M00313 001 USB board cable M...

Page 36: ... from the computer 3 Reverse this procedure to install the USB board Power button To remove the power button use this procedure and illustration Table 5 9 Power button description and part number Description Spare part number Power button M00319 001 Before removing the power button follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 21 2 Remove the bottom ...

Page 37: ... Spare part number Volume button includes rubber bumper M00320 001 Before removing the volume button follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 21 2 Remove the bottom cover Bottom cover on page 21 3 Disconnect the battery cable from the system board see Battery on page 23 4 Remove the USB board see USB board on page 29 Remove the volume button 1 R...

Page 38: ...cam privacy switch M00321 001 Before removing the webcam privacy switch follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 21 2 Remove the bottom cover Bottom cover on page 21 3 Disconnect the battery cable from the system board see Battery on page 23 4 Remove the USB board see USB board on page 29 Remove the webcam privacy switch 1 Use tweezers to remove...

Page 39: ...re the holes in the bracket line up with small posts on computer 2 System board To remove the system board use these procedures and illustrations Table 5 12 System board descriptions and part numbers Description Spare part number System board includes processor Intel Core i5 10210U processor 8 GB of system memory and 128 GB of eMMC memory models without a fingerprint reader M00300 001 Component re...

Page 40: ...64 GB of eMMC memory models with a fingerprint reader M00298 001 Intel Pentium 6405U processor 4 GB of system memory and 64 GB of eMMC memory M00302 001 Before removing the system board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 21 2 Remove the bottom cover Bottom cover on page 21 3 Remove the battery see Battery on page 23 4 Remove the fan see Fa...

Page 41: ...2 Remove the four Phillips M2 0 3 0 screws that secure the system board to the computer Component replacement procedures 35 ...

Page 42: ...puter 2 4 If you need to remove the USB cables disconnect the bottom 1 and top 2 cables from the system board Reverse this procedure to install the system board USB door To remove the USB door use this procedure and illustration 36 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 43: ...stem board on page 33 Remove the USB door 1 Insert a removal tool 1 under the USB door 2 2 Align the posts on the tool with the slots on the underside of the door 3 and then pull the tool away from the door to release it 4 3 Remove the USB door from the computer 5 Reverse this procedure to install the USB door Display assembly To remove and disassemble the display assembly use these procedures and...

Page 44: ... 28 Remove the display assembly 1 Disconnect the antenna cables from the integrated WLAN module 1 2 Disconnect the touch cable from the system board 2 3 Disconnect the display cable from the system board 3 4 Remove the four Phillips M2 5 5 0 screws 1 that secure the display to the computer 5 Open the computer to open the hinges 2 38 Chapter 5 Removal and replacement procedures for authorized servi...

Page 45: ...he display enclosure with tape that is installed under the left and right sides of the panel To remove the panel use tweezers to grasp the end of the tape While turning the tweezers wrap the tape around the tweezers 2 as you continue to pull the tape out from behind the display panel 3 You must pull the tape multiple times before it is completely removed Component replacement procedures 39 ...

Page 46: ...el adhesive is available as spare part number M00311 001 d Lift the tape from the connector on the display panel 1 and then disconnect the cable from the panel 2 e Disconnect the cable from the side of the touch board 3 f Disconnect the cable form the g sensor board 4 40 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 47: ...d disconnect the cable from the board 1 and then remove the board from the clips that secure it to the bottom of the display 2 The g sensor board is available as spare part number M00316 001 10 If you need to remove the hinges from the display enclosure a Remove the three Phillips M2 5 3 5 screws 1 from each hinge b Remove the hinges from the display 2 The display hinges are available as spare par...

Page 48: ...overs off the hinges 3 The hinge covers are available as spare part number M00318 001 12 If you need to remove the camera module and cable a Use a thin tool to lift up evenly across the module and peel the module up from the display back cover 1 b Peel the cable up from the inside of the display back cover 2 42 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 49: ...n remove the camera and cable from the display back cover 4 The camera module is available as spare part number M00442 001 The camera cable is available as spare part number M00310 001 d Disconnect the cable from the camera module Component replacement procedures 43 ...

Page 50: ...are part number for the top cover keyboards The second table provides the country codes Table 5 14 Keyboard with top cover descriptions and part numbers Description Spare part number Keyboard with top cover backlit no fingerprint reader M00328 001 Keyboard with top cover not backlit no fingerprint reader M00329 001 Keyboard with top cover backlit with fingerprint reader M00330 001 Keyboard with to...

Page 51: ...number For use in country or region Spare part number For use in country or region Spare part number Denmark Finland and Norway DH1 International B31 Taiwan AB1 French Canada DB1 Italy 061 United Kingdom 031 France 051 South Korea AD1 United States 001 Component replacement procedures 45 ...

Page 52: ...46 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 53: ...any data synced to your Google Drive storage are not affected by a system recovery NOTE For more information about performing a system recovery on your computer go to http www support google com Before beginning the recovery process you need the following A USB flash drive or SD memory card with a capacity of 4 GB or greater All data is erased from this storage device when the recovery media is cr...

Page 54: ...perform the initial setup process For details on setting up the computer go to http www support google com Erase and reformat the recovery media During the process of creating recovery media the USB flash drive or SD memory card is formatted for use as a recovery tool After you recover your computer you will need to erase the recovery media if you want to reuse your USB flash drive or SD memory ca...

Page 55: ...ight 1650 g 3 64 lb Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applic...

Page 56: ...fications Metric U S Active diagonal size 35 6 cm 14 0 in Resolution 1920 1080 FHD Surface treatment Antiglare Brightness 250 nits Viewing angle UWVA Backlight WLED Display panel interface eDP 1 2 50 Chapter 7 Specifications ...

Page 57: ...wer cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an E...

Page 58: ...ance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size P...

Page 59: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 53 ...

Page 60: ...54 Chapter 9 Recycling ...

Page 61: ...e part number 13 E electrostatic discharge ESD 15 16 preventing damage 15 16 17 erase and reformat recovery media removal 48 esc key identifying keys esc 8 F factory reset 47 fan illustrated 11 removal 27 spare part number 11 27 fingerprint reader illustrated 11 spare part number 11 fingerprint reader board removal 27 spare part numbers 27 frecovering Chrome operating system 48 G g sensor board il...

Page 62: ...puter after reset or recovery 48 slots memory card reader 3 spare part country codes 44 speaker illustrated 11 removal 24 spare part number 11 spare part numbers 24 special keys using 7 specifications computer 49 display 49 hard drive 49 static electricity 15 16 17 system board illustrated 11 removal 33 spare part number 11 spare part numbers 33 T top cover keyboard illustrated 11 spare part numbe...

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