HP Model 720 - Workstation Owner'S Manual Download Page 133 | Manualshive

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6

Troubleshooting

This

c

hapter

con

tains

information

that

will

help

y

ou

determine

what's

wrong

with

y

our

system

when

y

ou

ha

v

e

problems.

Y

our

w

orkstation

comes

with

man

y

to

ols

to

help

y

ou

understand

op erating

faults:

F

ron

t

panel

LEDs

P

o

w

er-on

selftests

Bo ot

Administration

commands

System

Acceptance

T

est

Y

ou

will

learn

ho

w

and

when

to

use

these

resources

in

this

c

hapter.

Troubleshooting

Strategies

This

is

an

outline

of

what

y

ou

should

do

in

the

ev

en

t

of

trouble.

1.

If

y

ou

turn

on

the

p o

w

er,

and

y

our

w

orkstation

is

completely

unresp onsive

(the

gr

e

en-c

olor

e

d

LED

on

the

fron

t

panel

is

not

ON

and

nothing

app ears

on

the

monitor

for

more

than

20

seconds),

see

\System

Unresp onsive".

2.

If

the

w

orkstation

resp onds,

but

the

op erating

system

do es

not

b egin

loading,

see

\Op erating

System

Will

Not

Load".

3.

If

the

op erating

system

loads,

but

the

system

hangs

(if

it

is

no

longer

resp onsive

to

input

from

the

k

eyb oard

or

mouse,

and

the

cursor

stops

ashing

or

disapp ears)

or

the

system

w

orks

in

termitten

tly

,

see

\System

Loses

Net

w

ork

Communications".

4.

If

y

our

w

orkstation

has

a

har

d

cr

ash

(stops

w

orking

altogether

and

displays

an

HPMC

error),

call

y

our

designated

service

represen

tativ e.

An

HPMC

Troubleshooting

6-1

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Summary of Contents for Model 720 - Workstation

Page 1: ...HP Apollo 9000 Model 720 730 Owner s Guide for HP UX Users HP 9000 Series 700 Computers ABCDE HP Part No A1926 90001 Printed in USA January 1991 Edition 1 E0191 ...

Page 2: ......

Page 3: ...1 January 1991 Edition 1 January 1991 Edition 1 1 1 ...

Page 4: ... How to Use This Guide Use this guide to learn about these things how to start up your system how to interact with your workstation how to expand your workstation by adding internal peripherals like memory cards and disk drives how to determine the cause of problems with the system hardware This guide will either give speci c directions for each of these matters or direct you to other documents or...

Page 5: ...you wish to use the HP Visual User Environment or an HP UX shell to control your workstation Read Chapter 4 to learn about HP UX and to nd out how to load applications on your workstation using etc update Read Chapter 5 to learn how to add memory and internal peripheral devices to your workstation This chapter will also show you where to attach the cables that connect your workstation to external ...

Page 6: ... been included in this guide at the time of its publication Problems Questions and Suggestions We appreciate comments from the people who use our computer systems Use the Reader Response Card contained in this guide to submit comments about the guide Getting Help You may need assistance from time to time In this manual the person who provides help is called the designated service representative Ch...

Page 7: ...le login The literal name of software elements such as les and programs For example The etc config program user input Text that is to be typed into a computer system by a user Example pwd variable name A variable whose value must be supplied by the user Example cp is a command entered by the user and lename1 and lename2 represent the names of the arguments to the command cp lename1 lename2 emphasi...

Page 8: ......

Page 9: ... the following The locations of the system unit s switches How to interpret the LED indicators of system activity The parts of the rear panel of the system including The disk tray bulkhead The I O bulkhead and its connectors The power supply bulkhead The VSC graphic interface bulkhead The monitor and its controls Your HP Apollo 9000 Model 720 730 Workstation 2 1 ...

Page 10: ...placement A foot stabilizer has been included for this purpose See the HP Apollo 9000 Model 720 Installation Guide for information about placement If your system has been installed vertically on its foot it will resemble Figure 2 2 Most of the illustrations in this guide assume desktop at placement Figure 2 1 System Unit in Desktop Orientation 2 2 Your HP Apollo 9000 Model 720 730 Workstation ...

Page 11: ...Figure 2 2 System Unit in Deskside Orientation Your HP Apollo 9000 Model 720 730 Workstation 2 3 ...

Page 12: ... are behind a small bezel door just above the power switch see Figure 2 3 These are the functions of the system unit switches Power switch Turns system unit power on and o Transfer of control switch Restarts the workstation by resetting the operating system Service switch Used only during manufacturing You will not need to use this switch 2 4 Your HP Apollo 9000 Model 720 730 Workstation ...

Page 13: ...Figure 2 3 System Unit Switch Locations Your HP Apollo 9000 Model 720 730 Workstation 2 5 ...

Page 14: ...2 1 LED Symbols and Their Meanings Symbol LED Activity Meaning On O Power on power o Flashing Transmitting to LAN Flashing Receiving from LAN Flashing Disk activity Slow ash System heartbeat Note If the heartbeat LED remains o or on for a long period of time it may mean that you system is hung incapable of further processing See Chapter 6 for suggestions on how to deal with this condition 2 6 Your...

Page 15: ...Figure 2 4 LED Windows Your HP Apollo 9000 Model 720 730 Workstation 2 7 ...

Page 16: ...nectors are mounted on bulkheads metal panels that cover portions of the rear of the workstation You can get access to most of the internal parts of your workstation by removing these bulkheads You will nd descriptions of these internal parts in Chapter 5 Figure 2 5 The Rear Panel of the System Unit 2 8 Your HP Apollo 9000 Model 720 730 Workstation ...

Page 17: ...side of the system unit as you view it from the rear See Figure 2 5 The disk tray bulkhead has a pair of SCSI Small Computer Systems Interface connectors See Figure 2 6 You will nd more information about these connectors in Chapter 5 Figure 2 6 SCSI Connectors on the Disk Tray Your HP Apollo 9000 Model 720 730 Workstation 2 9 ...

Page 18: ...he I O bulkhead The I O bulkhead is in the center of the rear panel above the graphics interface slot See Figure 2 5 The I O connectors are illustrated in Figure 2 7 Figure 2 7 Connectors Mounted on the I O Bulkhead 2 10 Your HP Apollo 9000 Model 720 730 Workstation ...

Page 19: ...wer supply It has a plug connector for the power cord The power supply bulkhead is on the right side of the system unit as you view it from the rear See Figure 2 5 Figure 2 8 The Power Supply Bulkhead Your HP Apollo 9000 Model 720 730 Workstation 2 11 ...

Page 20: ... to an external graphic processor will be mounted on this bulkhead The circuit card that is behind the bulkhead provides an interface that connects your workstation to an external graphic processor which is in turn connected to a video display monitor See Figure 2 9 Figure 2 9 Graphic Interface Card Bulkhead 2 12 Your HP Apollo 9000 Model 720 730 Workstation ...

Page 21: ... controls and indicator The power indicator is an LED just to the left of the power switch It is lluminated when power is on The actions of the controls are listed below V STAT Adjusts the vertical color convergence H STAT Adjusts the horizontal color convergence V CENT Adjusts the vertical centering of the displayed image Contrast control Adjusts the displayed ratio of bright to dark Brightness c...

Page 22: ...Figure 2 10 High Resolution 19 inch Color Monitor 2 14 Your HP Apollo 9000 Model 720 730 Workstation ...

Page 23: ... been unpacked and installed including computer keyboard monitor and any external peripherals according to the instructions in the HP Apollo 9000 Model 720 Installation Guide If your workstation is connected to a local area network the physical connection to the network has been made You know where your system unit s power switch is Refer to Figure 2 3 You should also be able to locate the power s...

Page 24: ... the power for the rst time Enter the information when your system requests it If you do not have the information when prompted for it the system will allow you to exit and restart the system at another time when you can have the information ready at hand Booting HP UX When you turn on the power to your workstation it will boot the HP UX operating system The expression boot is short for bootstrap ...

Page 25: ...peed The installation documents that are supplied with the external drives will explain this After the monitor and any other external devices have been turned on turn on the workstation HP UX Starts Up After about three minutes many messages appear on your screen These messages convey information about the various hardware and software subsystems that are being activated by the bootup process Unle...

Page 26: ...shown below appears This means your hardware installation was successful and HP UX has booted Your HP VUE has also loaded and started If this screen does not appear see Chapter 6 or contact your designated service representative d a c b 3 4 Starting Up Your Workstation ...

Page 27: ... must rst login as root To login as root type root 4Return5 If you have given your workstation a hostname other than unknown skip to step 4 Otherwise go on to step 3 d a c b Starting Up Your Workstation 3 5 ...

Page 28: ...t HP VUE Move your mouse to put the pointer on the NNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN Start HP VUE screen button then click the left mouse button once Caution You should not click on the NNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN No Windows screen button until you have learned how to read and edit les d a c b 3 6 Starting Up Your Workstation ...

Page 29: ...rs Your HP VUE workspace the screen environment in which you interact with HP UX appears in about one minute Note The windows displayed on your screen may not be exactly like those shown in this manual d a c b Starting Up Your Workstation 3 7 ...

Page 30: ... with a console icon and the workspace manager The workspace manager is also known as the control panel Move the mouse pointer over the console icon and press and release the left mouse button twice d a c b 3 8 Starting Up Your Workstation ...

Page 31: ...and s execution For the moment though you will use another feature of the HP Visual User Environment the Help System Through interaction with the Help System you may learn about HP VUE Move the pointer to the Help screen button It s along the bottom of the control panel and it has a question mark on it Click the left mouse button once by pressing and releasing it d a c b Starting Up Your Workstati...

Page 32: ...the left mouse button once to bring the next index into the window Then click the left mouse button on the NNNNNNNNNNNNNNNNNN Viewer screen button to see the help information You need not read all the information now See HP Visual Environment User s Guide for information on using the scroll bars d a c b 3 10 Starting Up Your Workstation ...

Page 33: ... in the upper left hand corner of the Help window Then click the left mouse button twice quickly To see all of a window that s behind another window move your pointer onto the window you want to see then click the left mouse button once d a c b Starting Up Your Workstation 3 11 ...

Page 34: ...Logging Out 1 To logout move your pointer onto the control panel s lower right hand bar This bar is called the logout button Click the left mouse button once d a c b 3 12 Starting Up Your Workstation ...

Page 35: ...2 This con rmation box will appear To con rm your logout click on the screen button marked OK About a minute later the login screen will reappear d a c b Starting Up Your Workstation 3 13 ...

Page 36: ...a new user account that you will normally use you must rst login as root Caution root is a user account with special privileges and dangers Only the system administrator should regularly login as root d a c b 3 14 Starting Up Your Workstation ...

Page 37: ...2 Activate the Help System by moving the pointer to the control panel s Help screen button on the bottom marked with a and clicking the left mouse button once d a c b Starting Up Your Workstation 3 15 ...

Page 38: ...indow appears move your pointer onto System Administration Tasks You may need to use the scroll bar or arrows to see System Administration Tasks Then click the left mouse button once d a c b 3 16 Starting Up Your Workstation ...

Page 39: ...4 When the System Administration Tasks Help Topic window appears select and click on Creating a New User Account d a c b Starting Up Your Workstation 3 17 ...

Page 40: ...5 When you have nished reading the instructions click on the control panel s application button That button has a few sheets of paper pictured on it d a c b 3 18 Starting Up Your Workstation ...

Page 41: ...ee a le manager window similar to this one To open the system_apps folder move the pointer onto the system_apps folder icon then click your left mouse button twice quickly d a c b Starting Up Your Workstation 3 19 ...

Page 42: ...7 You will see a system applications window similar to this one Open the sys_admin folder by putting the pointer on it and clicking your left mouse button twice d a c b 3 20 Starting Up Your Workstation ...

Page 43: ...8 This system administration window appears Move your pointer onto the System Administration Manager SAM icon and click your left mouse key twice d a c b Starting Up Your Workstation 3 21 ...

Page 44: ...st use the cursor keys To press a softkey you may either use the function keys on your keyboard or use the mouse to click on the softkeys in SAM s terminal window With this item highlighted Users move the mouse pointer over the NNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN Select Item softkey and click your left mouse button once d a c b 3 22 Starting Up Your Workstation ...

Page 45: ...this line will be highlighted Add a New User Account to the System Move the mouse pointer over the NNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN Select Item softkey and click the left mouse button once d a c b Starting Up Your Workstation 3 23 ...

Page 46: ...to use for normal work for example wizard then click on the NNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN Perform Task softkey Some items are set to their default values and normally will not be changed d a c b 3 24 Starting Up Your Workstation ...

Page 47: ...123four then press the 4Return5 key or click on the NNNNNNNNNNNNN Done softkey Caution Remember your password If you forget your password for the system you won t be able to log back in under the login name you have chosen d a c b Starting Up Your Workstation 3 25 ...

Page 48: ...turn5 or click on the NNNNNNNNNNNNN Done softkey The new user will be added to the system You should also create a password for root Refer to Appendix A ofthe HP Visual User Environment User s Guide d a c b 3 26 Starting Up Your Workstation ...

Page 49: ...14 After the new user has been added to the system press the keyboard space bar to get a blank form d a c b Starting Up Your Workstation 3 27 ...

Page 50: ...15 Click on the NNNNNNNNNNNNNNNNNNNNNNNNNN Main Menu softkey d a c b 3 28 Starting Up Your Workstation ...

Page 51: ...NNNNNNNN Exit SAM softkey To close the Permanent Terminal Window move the mouse pointer over the Window Menu button in its upper left hand corner and click the left mouse button twice quickly d a c b Starting Up Your Workstation 3 29 ...

Page 52: ...ams and data on your disk When you need to shut down your workstation so it can be powered o you should follow these steps Doing this will ensure that your le system remains intact and that you can power up and login correctly 1 You must be logged in as root If you are not logout then login as root d a c b 3 30 Starting Up Your Workstation ...

Page 53: ...2 Open the terminal window by clicking on the console icon twice Click on the control panel s application button That s the one with the pages on it d a c b Starting Up Your Workstation 3 31 ...

Page 54: ...3 When this window appears move your pointer onto the system_apps folder and click the left mouse button twice d a c b 3 32 Starting Up Your Workstation ...

Page 55: ...4 When this window appears move your pointer onto the sys_admin folder then click the left mouse button twice d a c b Starting Up Your Workstation 3 33 ...

Page 56: ...5 When this window appears click on the HALTSYS icon twice d a c b 3 34 Starting Up Your Workstation ...

Page 57: ...tinue and your workstation will not shut down If you press the 4Y5 key and then press 4Return5 the shutdown process starts You will have no control of your computer until you boot HP UX and login again If you wait for one minute without pressing any keys the system will halt itself d a c b Starting Up Your Workstation 3 35 ...

Page 58: ... process takes about one minute These lines appear at the lower left hand corner of your screen c b Halting in a tight loop OK to hit reset button You may now turn OFF your computer 3 36 Starting Up Your Workstation ...

Page 59: ...about three minutes d a c b For More Information To learn more about the HP UX window environments refer to HP Visual User Environment User s Guide The HP Visual User Environment System Administration Manual and A Beginner s Guide to the X Window System Starting Up Your Workstation 3 37 ...

Page 60: ......

Page 61: ...UE from Your Workstation in Appendix A of HP Visual User Environment User s Guide About HP VUE The HP Visual User Environment HP VUE is a graphical interface through which you can communicate with your workstation It is similar to the windowing systems that are used on many personal computers However since the underlying operating system is HP UX you will be able to do much more with this system t...

Page 62: ...er computers The windows can accept input from the keyboard mouse and other devices and display the applications in a variety of ways Many of the windows are under the control of managers which are software systems that determine the nature and style of your interactions with parts of the HP UX operating system For more information about managers see the HP Visual User Environment User s Guide One...

Page 63: ...t hold les and other directory folders 1 Move the mouse pointer over the le manager icon and press the left mouse button to open the le manager Note Your workstation shows di erent les than those pictured The le manager illustrated here displays the home directory of the user patti The following examples assume that two le managers are open on the screen Using Your Workstation 3 3 ...

Page 64: ...g and holding down the left mouse button dragging the window away from the underlying window so you can see the display areas of both and releasing the mouse button 2 Press and hold down the middle mouse button on the le to be moved from one of the le managers 3 Drag the le to the other le manager display area ensuring that it is over an empty area 4 Drop the le release the mouse button 3 4 Using ...

Page 65: ...e middle mouse button 4 Drag the le over an empty area in the display area of the le manager window into which it is to be copied 5 While still holding down 4CTRL5 drop the le release the mouse button If you release 4CTRL5 before the mouse button the le is moved instead of copied 6 Release 4CTRL5 Using Your Workstation 3 5 ...

Page 66: ... more about the HP Visual User Environment read the HP Visual User Environment User s Guide This book explains many of the features of the di erent HP VUE managers and provides examples of how they may be used 3 6 Using Your Workstation ...

Page 67: ...ou interact with your workstation using the entire screen as a terminal that is if you do not use OSF Motif or another window environment you will use the shell in much the same way you would if you were working on a text terminal If you set up your workstation to run HP VUE or the OSF Motif window environment upon which it is based each terminal window that you open with hpterm or xterm runs a sh...

Page 68: ... for 70 common HP UX commands User con gurable status line Context sensitive help Support for editing keys like 4Delete line5 C Shell This shell has a command syntax that resembles the C programming language For this reason it is often favored by C programmers Working with a Shell The following examples are typical of tasks to be accomplished with a shell They work in the same way in any of the fo...

Page 69: ...t it contains les A directory may also contain other directories A le s location may be described by writing the chain of directories one must pass through to nd the le In HP UX the highest level directory is called the root directory It is designated by the slash symbol A directory called users that is contained in the root directory is designated in this way users The directory users is said to ...

Page 70: ...here did myfile go lsf projects Look in the projects directory myfile new old There s myfile It worked A single dot for a path name represents your current working directory Therefore to move myfile from the projects directory back to your current working directory type mv projects myfile Don t forget the dot lsf List your current working directory myfile projects It worked myfile is back lsf proj...

Page 71: ...jects myfile2 new old The copy myfile2 is in the projects directory To make a new version of myfile2 named myfile3 in your current directory type cp projects myfile2 myfile3 lsf myfile myfile3 projects The general form of the cp command is as follows cp from path to path where from path is the le name or path name of the le you want to copy and to path is the path name of the directory or le to wh...

Page 72: ...g out and log in again for the change to take e ect For example if the user terry changes the default login shell to the Korn Shell the command reads chsh terry bin ksh Learning More about Shells To learn more about the HP UX shells read A Beginner s Guide to HP UX This book explains many of the features of the di erent shells and provides examples of how they may be used For a more detailed explo...

Page 73: ...tional applications or update existing applications on a system running HP UX 8 0 1 Use this chapter the online help screens and the documentation accompanying the application software Perform a non interactive update Refer to update 1M in the HP UX Reference and Running Update Non interactively in this chapter Protect the applications you have added to your system by making copies of your system ...

Page 74: ...n Interactive Update Many errors can be handled immediately during an interactive update If an error occurs during the update program a message is displayed telling you what happened This message together with any other error messages is also recorded in tmp update log For additional information see Checking the update log File and Troubleshooting the Update Process in this chapter If Problems Occ...

Page 75: ...ystem Administrator s Tasks manual for information on how to do a system back up cp hp ux SYSBCKUP Check etc checklist to ensure that it is complete and correct since update will mount all volumes except local mounted le systems Find out how to access your update source media The following list indicates how to access the various types of update source media Check the source media you are using If...

Page 76: ...etc checklist before you start the update program Leave NFS le systems if any in the checklist le Protect your user s sessions Your workstation may be running programs for other users If you will be adding an application that requires a reboot during its installation you must put the system into its single user state In this state only you will be able to run programs on your system the users prog...

Page 77: ...T drive or netdist server Work through the section Running the Update Program Then move to Tasks to Perform after the Update Set up a netdist server to update over the network Go to the section Setting Up a Network Server to Update HP UX Applications in this chapter Then if you want to perform an update move to Running the Update Program Update using the non interactive mode Refer to update 1M in ...

Page 78: ...are agged to indicate a reboot is necessary If a reboot is necessary you will be warned before loading begins You then have the option of proceeding or exiting the update program bringing the system to a single user state and re starting update Run the shutdown command First make sure all users are logged o the system and then bring your system to a single user state by entering etc shutdown The s...

Page 79: ... you see the Main Menu From this point the update process is interactive select items from a menu and use the online help screens to explain speci c options d a c b UPDATE Main Menu Highlight an item and then press Return or Select Item To refresh the screen press CTRL L Source Tape Device Destination Local System dev update src Change Source or Destination Load All Filesets on the Source Media Se...

Page 80: ... progress through a series of screens If you are uncertain about the function of certain menu items or data entry elds highlight that item or eld and press NNNNNNNNNNNNNN Help 7 The default source for update on Series 700 systems is dev update src and the default destination is root If you re updating from a DAT drive and the source and destination shown in the Main Menu are correct go on to the n...

Page 81: ...gular le containing a tar archive from which you want to update The default is dev update src To change the Destination eld enter the name of the directory on the local system where the les should be loaded The default is for update and netdist for updist if you are setting up a network update server If the new source or destination entered is shorter than the old source name you must use the spac...

Page 82: ...ll be the source of the update To nd out the system name enter hostname on the netdist server or look in the etc hosts le for the internet address There is no default The Destination eld indicates the name of the directory on the local system where the les should be loaded The default is root The Port Number eld indicates the network port number where the netdist server s netdistd command is respo...

Page 83: ...ource Media Selecting this item directs update to automatically select every leset on the source You will then see the Select All screen appear If you wish to examine the lesets selected for loading choose View Partitions and Filesets before Loading You can make adjustments to lesets marked for loading deselecting those you don t want Select Only Filesets Currently on Your System Selecting this it...

Page 84: ... logged in as root can allocate space on a le system with less than minfree If you are using update interactively you can proceed with loading even if less than minfree will remain on one or more le systems to which you will load les However it is recommended that you rst free the minimum free space If you do not have su cient disk space on one or more le systems to complete your update you cannot...

Page 85: ... the destination with the lesets on the update source The amount of disk space available on your destination depends on these factors The les on your system The size of your disk or disks The partitions and lesets you select to load The minimum free space required on your system s mounted le systems Swap space requirements on your system Future expectations for space requirements on your system To...

Page 86: ...for unnecessary les tmp etc tmp you might remove wtmp or btmp usr adm usr local usr contrib usr tmp users You can remove unnecessary lesets using the rmfn command see rmfn 1M in the HP UX Reference Note Do not remove les or directories under system If you do you won t be able to convert to or create an HP UX cluster Also system customization may fail if you decide to load new lesets later Mount An...

Page 87: ... ls usr man old 5 List the contents of your backup the output should match the output of Step 4 6 rm rf usr man old 6 If the outputs match remove your backup If the outputs from Step 6 don t match remove the link and start over at Step 1 To remove the link type the following rm rf usr man extra man mv usr man old usr man Getting More Information Refer to update 1M in the HP UX Reference to learn m...

Page 88: ...eck this For this Information tmp update log le Contains a description of the events and any errors that occurred during the update process For more information see Checking the update log File in this chapter etc newconfig ReleaseNotes directory Contains les with software product update information etc newconfig README le Contains useful information about les in etc newconfig 4 16 Putting New App...

Page 89: ...ATE PROGRAM COMPLETED UPDATE PROGRAM ERROR Indicates the program cannot proceed or that it needs corrective action For example ERROR Destination directory mount is invalid No such file or directory WARNING Indicates the program can continue However something went wrong or requires attention either now or later For example WARNING Cannot access etc checklist file No such file or directory NOTE Indi...

Page 90: ...t or standard error from programs executed by update updist or a customize script For example the following output is from a program executed by update Following is output from bin make Compiling conf c bin cc O1 M Wc Nd3500 Ns3500 Dhp9000s200 D_hp9000s300 D_hp90 4 18 Putting New Applications on Your Workstation ...

Page 91: ...s on its use see Troubleshooting the Update Process You can also make your own disk images See Creating a Disk Image for instructions Backup tape A tape that contains copies of some or all of the les on your workstation The backup tape di ers from the disk image in three ways A backup tape need not contain all the les on your system and les may be copied to or from it one at a time This is not pos...

Page 92: ...re is a le on the root disk called usr lib uxbootlf 700 If you copy it onto the tape before you copy the image of the entire disk you will be able to restore your disk from the tape This can be very useful If a disk becomes damaged you will be able to recover its contents by using the tape even if the workstation cannot be booted in the normal manner To create a disk image 1 Shut down your system ...

Page 93: ...bout one minute while the le is being copied When the DAT drive stops type dd if dev rdsk 6s0 of dev rmt 0m bs 64k This will cause the image of the disk to be copied to the DAT cassette The length of time it takes to copy a disk image varies with the characteristics of di erent types of disks but the copy could take up to an hour to complete 5 Copy any other disks in a similar fashion Use a separa...

Page 94: ...cifying the netdist server as their update source instead of tapes To set up a netdist server you run the updist program a variant of update on the server The updist program transfers les from the update tapes to the server disk You then start the netdistd daemon running on the server enabling other systems to draw lesets from a server distribution directory typically called netdist 700 if you are...

Page 95: ...ibutes les For information on adding disks and mounting le systems see the System Administration Tasks Manual Set up the networking software To transfer les between the netdist server and client systems set up ftp le transfer protocol in the anonymous mode Anonymous ftp is not the only method you can use to transfer les but it provides a fast e ective vehicle for le transfer among networked system...

Page 96: ... of these architectures can be loaded into the same directory If you specify the netdist directory when you run updist and you load both Series 300 and 800 lesets the updist program creates separate subtrees for 300 and 800 under netdist 3 Make sure the etc services le contains entries for the netdist server The entries should look something like this netdist 2106 tcp network file distribution net...

Page 97: ...og activity and error information to usr adm netdist log The f option causes netdist 700 MAIN pkg to list the lesets available for network distribution These les are described later in this chapter The P option speci es the port number on the server For other options to netdistd see netdistd 1M in the HP UX Reference If you are also using the server to distribute Series 300 or 800 software enter e...

Page 98: ...TOOL 300 Series 800 mv tmp TOOL 800 users ftp dist TOOL 800 chmod 444 users ftp dist TOOL 800 8 Check that the requesting systems have permission to access the netdist server Permissions are set up in the usr adm inetd sec le on the server See inetd sec 5 in the HP UX Reference for details Getting More Information For additional information on the netdist daemon see netdistd 1M in the HP UX Refere...

Page 99: ...e will look something like this netdistd 560 14 59 46 Started on port 2107 Lines in the log le beginning with netdistd indicate a parent daemon The parent daemon s process ID PID is the number immediately following netdistd in the example above this number is 560 see the following section Checking the netdist log File for additional information on the netdist log le 2 Kill the original parent daem...

Page 100: ...appropriate to series architecture you are distributing For example to start the netdistd daemon to distribute Series 700 software enter etc netdistd l f netdist 700 MAIN pkg P 2107 To start the netdistd daemon to distribute Series 300 or 800 software enter etc netdistd l lowercase L Updating Existing Filesets on the Server 1 Shut down the netdist server see the previous section Shutting Down the ...

Page 101: ... process ID of the parent netdistd daemon The number of remote incoming requests for the update program The number of update program requests currently being serviced By default a netdist server can service twenty remote update sessions simultaneously To change the default use the C option as described in netdistd 1M in the HP UX Reference Here is an example of a netdistd log le the example is exp...

Page 102: ...ng netdist in the example opposite this number is 560 When shutting down the netdist server use this PID to kill the parent daemon process 3 and 4 Entries beginning with a digit indicate child daemons The rst number for example the 1 in 1 562 is a counter that increments by one each time a child daemon is spawned This counter lets you determine the number of update sessions that have used this net...

Page 103: ... leset from being distributed place a pound sign at the beginning of the statement or remove the statement from the le see the following section for the complete procedure Checking Dependencies between Filesets Dependencies exist between some lesets A leset that depends on one or more other lesets will have a comment directly beneath its source statement For example source netdist 800 NS_SERV netd...

Page 104: ... follow these steps 1 Shut down the netdist server see Shutting Down the Network Distribution Server in this chapter 2 Determine which lesets you do not want to distribute over the network 3 Edit the MAIN pkg le Use vi or any appropriate text editor to place a pound sign at the beginning of the statement or to remove the line Be aware of possible leset dependencies as described in the preceding se...

Page 105: ...urce Change the source specified or ensure the media is loaded and ready to read 1 Ensure either the tape drive is online and has queued up the tape 2 Ensure your source is correct For the Series 700 the default source is dev update src If your system does not have the default device le if you are updating from a di erent source you must specify the correct name of the source device s device le Se...

Page 106: ...0 Default source is dev update src If your system does not have the default device le if you are updating from a di erent source you must specify the correct name of the source device s device le See Before Running Update in this chapter This table is continued on the following page 4 34 Putting New Applications on Your Workstation ...

Page 107: ... correct name number see the network or system administrator 1 Either add an entry for the server host to the hosts database or use the server host s internet address instead of its host name 2 The netdist server probably is not running on the speci ed host Contact the network administrator 3 The network administrator must modify the server s security le so your system can use the netdist service ...

Page 108: ...nt port using the P port option Destination disk is almost full It is recommended you free up n kbytes Loading the selected filesets would result in less free disk space See the section Analyzing Disk Space in this chapter For instructions on mounting le systems to free disk space see Managing the File System in the System Administration Tasks manual For a detailed discussion of disk space see the...

Page 109: ... in progress Do a shell escape and run cat or more on tmp update procs to get PIDs of nonessential processes Kill those processes using tmp update killall Do a shell escape and run ps to inspect all processes running on the system Exit update and run shutdown then restart the program by typing etc update You will lose any partition leset selections already made Do a shell escape and run tmp update...

Page 110: ... 2 When you see this prompt interrupt the autoboot process by pressing any key To override press any key within 10 seconds 3 Press y at this prompt Boot from primary boot path 4 Press y at this prompt Interact with IPL 5 When you see the ISL prompt type fastsize f 6 Cycle power on the processor again The autoboot should now succeed Garbled display or odd behavior after the update No error message ...

Page 111: ...ures for removing and replacing your workstation s internal components should that ever be necessary Each procedure references one or more illustrations for the task at hand You will nd a list of the replaceable parts under the heading Replaceable Parts List This chapter does not include procedures to replace components in any external graphics unit that may be in your system nor are there any pro...

Page 112: ... bad component to resolve a hardware problem Changing Implies changing the functionality of the component Example to change 802 3 LAN types between thin or thick cables Updating Implies removing a component and installing another version of the same component type Example to change disk units to increase capacity Adding Implies installing a component where no previous component was installed Examp...

Page 113: ...he following precautions at all times during these removal and replacement tasks to prevent damage to the system unit components from ESD Wear a grounded static strap on your wrist to ensure that any accumulated electrostatic charge will be discharged from your body to ground Keep all uninsulated printed circuit cards in their protective antistatic bags Handle all printed circuit cards by their ed...

Page 114: ...d PN A1094 66510 SIMM card 8 Megabyte PN A1094 66521 Core I O card PN A1094 60005 Power supply assembly PN 0950 2081 Optional components include Disk tray assembly PN A1094 62021 210 megabyte disk assembly PN A1094 62025 Graphic interface card PN 987x5 6658x 5 4 Expanding Your Workstation and Replacing Its Parts ...

Page 115: ...he 4Break5 key The window display will vanish and be replaced by a text display At the bottom of the screen you will see these words Console login 3 Log in as root and give the superuser password for your system 4 Soon the shell prompt usually or will appear When it does type reboot h and press 4Return5 5 Wait for the word halted to appear at the bottom of the screen 6 Turn o the power to all of t...

Page 116: ... system unit cabinet as shown in Figure 5 1 3 Remove the two EEPROMs on the original core I O card and install them on the other core I O card These EEPROMs contain boot path and LAN ID information that must remain with the workstation 4 Con gure the LAN type jumper settings on another core I O card with those on the original core I O card 5 Install the other core I O card into the middle slot of ...

Page 117: ...Figure 5 1 Core I O Card Removal Expanding Your Workstation and Replacing Its Parts 5 7 ...

Page 118: ...rom the middle slot of the system unit cabinet as shown in Figure 5 1 3 Remove the processor card from the top slot of the system unit cabinet as shown in Figure 5 2 4 Remove all of the SIMM cards from the original processor card and re install them on another processor card 5 Install the other processor card into the top slot of the system unit cabinet 6 Re install the original core I O card into...

Page 119: ...Figure 5 2 Processor Card Removal Expanding Your Workstation and Replacing Its Parts 5 9 ...

Page 120: ... you are replacing a SIMM card or adding additional SIMM card pairs a To replace a SIMM card Remove the suspect SIMM card on the processor card and replace it with another SIMM card the same size as shown in Figure 5 3 b To add additional SIMM card pairs SIMM cards must be added in pairs If you add a SIMM card to slot B1 you must also add a card to slot B2 The same is true for the other paired SIM...

Page 121: ...Figure 5 3 SIMM Card Removal Expanding Your Workstation and Replacing Its Parts 5 11 ...

Page 122: ...cing the disk that holds the root lesystem If the jumpers are set to SCSI address 5 jumpers on both A0 and A2 you are replacing the disk that holds the user usr lesystem Warning If the jumpers are set in any other way the system is no longer in its original configuration Proceed with caution Make sure that you are replacing the correct disk 6 Set the SCSI address jumpers on the replacement drive t...

Page 123: ...Figure 5 4 Internal Disk Removal Expanding Your Workstation and Replacing Its Parts 5 13 ...

Page 124: ...battery 1 Power down all the workstation components disconnect the power cord from the system unit 2 Remove the core I O card from the middle slot of the system unit cabinet as shown in Figure 5 1 Note the location of the lithium battery and its holder see Figure 5 5 3 Remove the used battery battery by sliding it from beneath the metal spring clip that holds it in place 4 Making sure that the pos...

Page 125: ...Figure LITHBAT here Figure 5 5 Lithium Battery Location Expanding Your Workstation and Replacing Its Parts 5 15 ...

Page 126: ... the power cord from the system unit 2 Remove the core I O card from the middle slot of the system unit cabinet as shown in Figure 5 1 3 Change the LAN type jumper settings on the core I O card as shown in Figure 5 6 4 Re install the core I O card into the middle slot of the system unit cabinet LAN Cable Connections For thick LANs an external MAU must be connected between the AUI port on the core ...

Page 127: ...Figure 5 6 Location of the LAN Type Jumpers on the core I O Card Expanding Your Workstation and Replacing Its Parts 5 17 ...

Page 128: ... the workstation components disconnect the power cord from the system unit disconnect any cables connected to the graphics card 2 Remove the VSC interface card from the bottom slot of the system unit cabinet as shown in Figure 5 7 3 Install another VSC interface card of the same type into the bottom slot of the system unit cabinet and reconnect the cable s 5 18 Expanding Your Workstation and Repla...

Page 129: ...Figure 5 7 VSC Interface Card Removal Expanding Your Workstation and Replacing Its Parts 5 19 ...

Page 130: ...y bulkhead from the system unit cabinet as shown in Figure 5 8 3 Remove the power supply assembly from the system unit cabinet as shown in Figure 5 9 4 Install another power supply assembly into the same slot in the system unit cabinet 5 Re install the power supply bulkhead in the system unit cabinet 6 Reconnect the AC power cord Figure 5 8 Power Supply Bulkhead Removal 5 20 Expanding Your Worksta...

Page 131: ...Figure 5 9 Power Supply Removal Expanding Your Workstation and Replacing Its Parts 5 21 ...

Page 132: ......

Page 133: ... your workstation is completely unresponsive the green colored LED on the front panel is not ON and nothing appears on the monitor for more than 20 seconds see System Unresponsive 2 If the workstation responds but the operating system does not begin loading see Operating System Will Not Load 3 If the operating system loads but the system hangs if it is no longer responsive to input from the keyboa...

Page 134: ...m does nothing in response to turning on the power Table 6 1 Problems with Powering Up the System Problem Action The power LED doesn t come on Make sure the AC power cables are connected securely to the system unit Make sure the power cord is plugged into a working AC outlet Make sure the power switch is set to the ON position Depress it several times to see if the system can be made to respond No...

Page 135: ...lacing the Power Supply Assembly in Chapter 5 The power LED is ON and text has appeared on the screen but more than two minutes have passed without any sign of disk activity Check all SCSI cables and the SCSI terminator to make sure that they are correctly routed connected and secured Consult Installation Guide for HP Apollo 9000 Model 720 730 Workstations for information on cable connections for ...

Page 136: ...that the cable is securely fastened to the appropriate connector Your system does not respond to etc ping from another system on the network Check to see if the networking software is still running on your system If it is not running restart it by loging onto your system as superuser and running etc rc Some systems respond to etc ping but others do not Contact the network administrator immediately...

Page 137: ...the system seem to work but others do not Run the SAX tests to verify that the system s hardware is functioning properly See the section Running the SAX System Acceptance Exerciser Tests in this chapter The hardware passes the SAX tests but operation is still intermittent Call your designated service representative Troubleshooting 6 5 ...

Page 138: ...key Device Selection Device Path Device Type and Utilities Your workstation is now searching for devices that may hold le systems from which it can boot HP UX As they are found they appear in a list A list of devices might look like this P0 scsi 6 0 QUANTUM PD210S P1 scsi 5 0 QUANTUM PD210S P2 scsi 4 0 DAT tape drive identi er P3 scsi 3 0 TOSHIBA CD ROM DRIVE XM P4 lan 123456 789abc homebase This ...

Page 139: ...e Faults If you are not certain continue with the next section Dealing with File System Failures If you have reached this section it is very probable that your lesystem has been corrupted damaged Don t panic There are ways to recover your lesystem at least to the point of being able to start your system If you are trying to get your system started for the rst time and you have reached this point y...

Page 140: ...est of the procedure 3 Back up the disks Even if the disks are corrupted there may be valuable data on them which might be restored Also the reason for the failure may be determined through an analysis of the backup 4 Select a disk image to be restored A disk image is a bit for bit copy of the programs and data that are on your disks There are two types of sources for disk images HP UX Support Tap...

Page 141: ...econds this message appears Terminating selection process A short time later this message appears Searching for potential boot devices To terminate search press and hold the ESCAPE key Device Selection Device Path Device Type and Utilities Your workstation is now searching for devices that may hold le systems from which it can boot HP UX As they are found they appear in a list A list of devices mi...

Page 142: ...the screen You may hear sounds coming from the tape drive and see a sequence of changing patterns on the LED display The prompt for the Initial System Loader ISL appears ISL 5 Type ISL support You will receive many messages on the screen Eventually you will receive this prompt Press return to continue The following menu appears SUPPORT TAPE RESTORE DISK IMAGE MENU b Backup System Disks d Restore D...

Page 143: ...ired your root le system and the shell prompt reappears check the other usr disk Type etc fsck p dev rdsk 5s0 As the le system check progresses many messages appear on the screen Some of them may indicate that les have been corrupted and are being repaired 4 If the fsck program reports that it has successfully repaired your usr le system and the shell prompt reappears type menu The SUPPORT TAPE RE...

Page 144: ... At the menu prompt press 4B5 4Return5 This prompt appears Legal tape drive paths SCSI 0 0 SCSI 1 0 SCSI 2 0 SCSI 3 0 SCSI 4 0 SCSI 5 0 SCSI 6 0 SCSI 7 0 Enter Tape Drive Path 2 Type in the hardware path of the SCSI tape drive from which the system is currently booted the hardware path of the SCSI tape drive that contains the Support Tape Enter Tape Drive Path SCSI 4 0 These lines appear Remove Su...

Page 145: ... 4 0 SCSI 5 0 SCSI 6 0 SCSI 7 0 Enter Path for Root Disk If you have not changed the con guration of your workstation the root disk is located at SCSI 6 0 If you have changed your con guration check your records to determine the location of the root disk 7 Type in the hardware path of the disk which contains the root partition Enter Path for Root Disk SCSI 6 0 The backup of the root disk begins It...

Page 146: ...upport Tape Press return to get back to main menu Remove the scratch tape from the drive and put it in a safe place Put the Support Tape back in the drive and press 4Return5 The SUPPORT TAPE RESTORE DISK IMAGE MENU reappears Now you may proceed with the restoration of your disks To restore your disk s from the images on the Support Tape see Restoring Your Disks from the Support Tape To restore you...

Page 147: ...er Path for Root Disk If you have not changed the con guration of your workstation the root disk is located at SCSI 6 0 If you have changed your con guration check your records to determine the location of the root disk 4 Type in the hardware path of the disk which contains the root partition Enter Path for Root Disk SCSI 6 0 The restoration of the root disk begins It takes about half an hour When...

Page 148: ...or press a then return to abort restoration process 7 Press 4A5 4Return5 This prompt appears Press return to get back to main menu Remove the Support Tape from the drive and put it in a safe place The SUPPORT TAPE RESTORE DISK IMAGE MENU reappears 8 Press 4S5 4Return5 This will cause your system to reboot from the restored disks If your system boots successfully and you have backup tapes containin...

Page 149: ... potential boot devices To terminate search press and hold the ESCAPE key Device Selection Device Path Device Type and Utilities Your workstation is now searching for devices that may hold le systems from which it can boot HP UX As they are found they appear in a list A list of devices might look like this P0 scsi 6 0 QUANTUM PD210S P1 scsi 5 0 QUANTUM PD210S P2 scsi 4 0 DAT tape drive identi er P...

Page 150: ...Initial System Loader ISL appears ISL 5 To recover the image of a disk issue a command that looks like this ISL hpux restore destination disk For example if the root disk is located at SCSI 6 0 type this to recover the root disk ISL hpux restore disc scsi 6 0 It may take up to an hour to retore the disk 6 Once the root disk is recovered remove the tape 7 Reboot the system by turning o the power to...

Page 151: ... about the error codes displayed by the LEDs that are located behind the fold away corner bezel see Figure 6 1 There are eight amber LEDs and two green LEDS One green LED indicates whether the power is on or o It is not labeled The other green LED indicates whether or not the service mode has been activated It is labeled Service and it is placed next to the service mode switch The service mode is ...

Page 152: ...on cannot complete its booting process and one of these patterns is displayed on the LEDs it may be necessary to take some corrective action Component Error Codes The patterns in Table 6 5 indicate that there is something seriously wrong with one of the components of your workstation If your workstation freezes up while it is booting and displays one of the patterns in this table you must replace ...

Page 153: ... SIMM card in slot C1 o x x o o x o x SIMM card in slot C2 o x x o o x x o SIMM card in slot D1 o x x o o x x x SIMM card in slot D2 x o x x o o x o I O card x o x x o x o x Processor card x o x x o x x o Processor card or one of the SIMM cards x o x x o x x x Processor card or I O card x o x x x o o e Processor card or I O card x ON o OFF e either ON or OFF Note The LED patterns displayed during ...

Page 154: ...stem administrator to arrange your access to the etc diag directory 1 Insert Writable Media SAX includes tests of any drives that accept removable media such as a DAT tape drive If you have peripherals that accept removable media be sure to insert a write enabled medium in the drive before running SAX in CIT mode If you do not SAX will not be able to complete its tests 2 Invoke SAX To run the SAX ...

Page 155: ...etected by Test Process device_error code during SAX pass x Test Process pass y Current time mm dd yy hh mm ss Elapsed runtime hhhh mm ss Loading Average xxx xx Discrete xxx xx Threshold xxx xx Logfile pathname working directory pathname device_error code device_error code log Error text from test process Make careful note of these errors and the names of the log les in which they are stored They ...

Page 156: ...f you have a problem that is not dealt with in this manual contact your designated service representative for assistance When calling for service always have your system s model and serial number ready 6 24 Troubleshooting ...

Page 157: ...Troubleshooting 6 25 ...

Page 158: ...ds boot administration 6 1 component replacement 5 1 console icon 3 8 control panel 3 8 copying les 3 5 copyright screen 3 7 core I O card replacement 5 6 7 cp command 3 10 3 11 D dd command 6 17 directories moving and copying les with mv and cp 3 10 3 11 disk activity LED 2 6 disk drives external 3 3 disks external termination 5 12 disks internal installation 5 12 replacement 5 12 13 disk space a...

Page 159: ... 10 IP address 3 2 L LAN 802 3 LAN changing types 5 16 17 LED disk activity 2 6 LED display location 2 6 used for troubleshooting 6 1 6 19 6 21 used in troubleshooting 6 3 LED heartbeat 2 6 LED power not illuminated when power is turned on 6 2 LED power 2 6 LED receiving from LAN 2 6 LED transmitting to LAN 2 6 logging in 3 2 3 4 M monitor 3 3 brightness control 6 3 monitor color 2 13 moving les 3...

Page 160: ...ion address 3 2 Support Tape HP UX 6 8 switches 2 4 System Acceptance Test 6 1 6 5 6 22 system name 3 2 3 6 system unit de ned 2 2 placement 2 2 powering down 5 5 power switch 2 4 rear panel 2 8 serviceswitch 2 4 static electricity 5 3 switches 2 4 TOC switch 2 4 T terminal window 3 9 The HP Visual User Environment System Administration Manual 3 37 time zone 3 2 TOC switch 2 4 transmitting to LAN ...

Page 161: ...u using 4 7 minfree requirements 4 12 mounting le systems 4 14 navigation 4 7 netdist See netdist netdist daemon netdist server nine track tape updating from errors 4 33 34 non interactively 4 2 prerequisite information 4 3 5 removing les 4 14 source device 4 3 4 4 4 source device changing 4 11 symbolic links creating 4 14 update program 4 6 updist program 4 24 4 28 4 31 updist program errors 4 37...

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