NOTE:
Always examine the iLO 3 MP SEL in the case of a blinking yellow or red front panel
health LED, before replacing any hardware.
Executing recommended troubleshooting methodology
The recommended methodology for troubleshooting a server blade error or fault is as follows:
1.
Consult the system console for any messages, emails, and so on, pertaining to a server blade
error or fault.
2.
View the front panel LEDs (power and health), locally or remotely through the iLO 3 MP
vfp
command.
3.
Read the symptom/condition information in the left column of
Table 9 (page 88)
.
4.
Perform the actions specified in the Action column.
For more details, see the appropriate subsection of this chapter, where this information is provided
in the Action column. The Action you are directed to perform might be to access and read one or
more error logs (the event log and/or the FPL).
You can follow the recommended troubleshooting methodology, and use
Table 9
and
Table 10
(page 91)
or go directly to the subsection of this chapter which corresponds to your own entry
point.
Table 8
provides the corresponding subsection or location title for these different entry points
(for example, to start by examining the logs, go directly to
“Errors and error logs” (page 101)
).
Table 8 Troubleshooting Entry Points
Subsection or Location
Entry Point
See
“Basic and advanced troubleshooting tables” (page 88)
,
“Troubleshooting
tools” (page 91)
, and
“Front panel LEDs” (page 93)
.
Front panel LEDs
See
“Virtual Front Panel LEDs in the iLO 3 TUI” (page 96)
Virtual Front Panel LEDs in the iLO
3 TUI
See
“Errors and error logs” (page 101)
.
SEL and
FPLs
See
“Troubleshooting tools” (page 91)
.
Offline and Online Diagnostics
See
http://www.compaq.com/support/svctools/webes/
for more information
about this tool).
System Event Analyzer
Basic and advanced troubleshooting tables
Use the following troubleshooting tables to determine the symptoms or condition of a suspect server
blade. The state of the front panel LEDs can be viewed locally.
NOTE:
Virtual front panel LEDs in the iLO 3 TUI are not the same as the front panel LEDs, see
“Virtual Front Panel LEDs in the iLO 3 TUI” (page 96)
for more information about Virtual front panel
LED troubleshooting
Table 9 Basic Low End Troubleshooting
Action
Condition
Step
Nothing is logged for this condition.
Server blade appears “dead” -- no front panel
LEDs are on, and no fans are running. iLO 3 MP
is running.
1
1. For new server installations, review the installation
procedures.
2. Be sure that that the enclosure power cords are
connected to both the power supplies and to the AC
receptacles.
3. Be sure that that AC power, at the proper AC voltage
levels, is available to the receptacles.
88
Troubleshooting
