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3
For 10/100/1000Base-T print servers, is auto-negotiation properly configured? For EIO print
servers, auto-negotiation may be configured through the EIO Jetdirect menu using the printer's
control panel. Auto-negotiation is the factory default setting.
For proper operation, the link speed and communication mode on the print server must match
the network.
Depending on the print server model, indicator lights are provided to identify the link speed being
used. Verify that either the 10 Mbps, 100 Mbps, or 1000 Mbps link speed light is on. If all link
indicators are off, then a proper link has not been established.
10 Mbps
100 Mbps
1000 Mbps
4
Is the print server connected to an 802.1X network and properly configured for EAP/802.1X
operation?
The network must support the Extensible Authentication Protocol (EAP) method configured for
use on the print server.
Verify the configuration of the network's 802.1X port. If it does not allow guest or temporary
access, you may need to preconfigure the Jetdirect print server for 802.1X operation before
connection to your network. This is done using an isolated LAN, or through a direct computer-to-
printer connection using a cross-over cable.
5
Have any software applications been added to the network?
Make sure they are compatible and that they are installed correctly with the correct printer drivers.
6
Are other users able to print?
The problem may be workstation-specific. Check the workstation network drivers, printer drivers,
and redirection (capture in Novell NetWare).
7
If other users are able to print, are they using the same network operating system?
Check your system for proper network operating system setup.
8
Is your protocol enabled on the HP Jetdirect print server?
Check the status of the network protocols on the Jetdirect configuration page. See
HP Jetdirect
Configuration Pages
for information on the configuration page. (On TCP/IP networks, you can
also use the embedded Web server to check status of other protocols. See
HP Jetdirect
Embedded Web Server (V.31.xx)
)
9
Is there an error message in the protocol's section on the Jetdirect configuration page?
See
HP Jetdirect Configuration Pages
for a list of error messages.
ENWW
General Troubleshooting
117
Summary of Contents for 635n
Page 1: ...635n HP Jetdirect Print Servers Administrator s Guide ...
Page 2: ......
Page 3: ...HP Jetdirect Print Servers 635n Administrator s Guide ...
Page 10: ...viii ENWW ...
Page 70: ...60 Chapter 3 TCP IP Configuration ENWW ...
Page 106: ...96 Chapter 4 HP Jetdirect Embedded Web Server V 31 xx ENWW ...
Page 116: ...106 Chapter 5 IPsec Configuration ENWW ...
Page 166: ...156 Appendix A LPD Printing ENWW ...
Page 172: ...162 Appendix B FTP Printing ENWW ...
Page 182: ...172 Appendix C The HP Jetdirect EIO Control Panel Menu ENWW ...
Page 186: ...176 Appendix D Open Source Licensing Statements ENWW ...
Page 192: ...182 Index ENWW ...
Page 193: ......
Page 194: ... 2005 Hewlett Packard Development Company L P www hp com ...