Chapter 5 — Troubleshoot the Printer
56
PM42 Industrial Label Printer User Manual
There are white vertical
lines on the printout.
Try these possible solutions in order:
•
The printhead may be dirty. Clean the
printhead.
•
There may be missing dots on the
printhead. Replace the printhead.
Part of a dotted line is
missing.
Try these possible solutions in order:
•
The printhead may be failing. Replace the
printhead.
•
The strobe signal may be failing. For help,
contact your Honeywell service
representative.
The inner edge of the
printout is missing.
Try these possible solutions in order:
•
The media may not be properly installed
or aligned. Reload the media.
•
The media margin or X-start parameter
may be set too low. Increase the setting.
The content on my
printout is compressed.
The print speed may be too high. Lower the
print speed.
Nothing shows up on my
thermal transfer printout.
The ink-coated side of the ribbon may not
be facing the media. Reload the ribbon.
When I feed or print a
label, the ribbon is not
taken up. Instead, it spills
out the front of the printer.
Make sure the Print Method is set to Ribbon
(TTR).
The ribbon breaks.
Try these possible solutions in order:
•
Make sure your media setting is
appropriate for the type of media you are
using.
•
Make sure that the ribbon is fitted
correctly. Reload the ribbon.
•
The energy control may be faulty. For
help, contact your Honeywell Service
representative.
Print Quality Problems and Possible Solutions (continued)
Problem
Possible Solution
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