Chapter 5 — Troubleshoot the Printer
PM42 Industrial Label Printer User Manual
55
Problems and Possible Solutions
Use these tables to find possible solutions to printer problems you may
encounter.
Print Quality Problems and Possible Solutions
Problem
Possible Solution
The printout is weak.
Try these possible solutions in order:
•
Make sure that your media setting is
appropriate for the type of media you are
using.
•
The contrast may be too low. Increase the
contrast.
•
The printhead pressure may be too low.
Increase the printhead pressure.
•
Replace the printhead.
The printout is weaker on
one side.
Adjust the printhead balance.
There are weak spots on
the printout.
Try these possible solutions in order:
•
There may be foreign particles on the
media. Clean or replace the media.
•
Make sure that your media and ribbon
are compatible.
•
Make sure that you are using high quality
media and ribbon.
•
The contrast may be too low. Increase the
contrast.
The printout is dark or
there is excessive
bleeding on the media.
Try these possible solutions in order:
•
Make sure your media setting is
appropriate for the type of media you are
using.
•
The contrast may be too high. Decrease
the contrast.
•
The printhead pressure may be too high.
Decrease the printhead pressure.
•
The printhead voltage may be incorrect or
the energy control may be faulty. For help,
contact your Honeywell representative.
There are dark lines along
the media path.
The printhead may be dirty. Clean the
printhead.
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