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Chapter 5 — Troubleshoot the Printer

48

PM42 Industrial Label Printer User Manual

Contact Support

If you are having trouble using your printer and you cannot find 
a solution in this user manual or from the Knowledge Base 
(

www.hsmknowledgebase.com

) or Technical Support Portal 

(

www.hsmsupportportal.com

), you can contact Customer Support. 

For our latest contact information, go to 

www.honeywellaidc.com/

locations

.

Before you call Customer Support, have this information ready:

•

Printer serial number

•

Printer configuration number

•

Firmware type and version

•

Printer command language

•

Installed options

•

Media settings

•

Serial port settings

•

Ethernet settings

To find this information, go to the printer Web page or print a test label.

About Printer System Information

The System Information tab on the printer Web page contains useful 
information and statistics about the printer hardware and firmware. You 
may need to provide this information if you contact Support.

V10 CONSUMIBLES S.L. 

Calle Llanos de Jerez 18 Nave 9 Coslada https://v10consumibles.com Tel: 910 269 309

Summary of Contents for PM42

Page 1: ...PM42 Industrial Label Printer User Manual V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 2: ...sclaims all responsibility for the selection and use of software and or hardware to achieve intended results This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language without the prior written consent of HII Trademarks Microsoft Windows and the Windows logo are eit...

Page 3: ...cument was originally released as Revision A Revision Letter Date Description of Change B 03 2016 Updated the document title updated the illustration of the back of the printer and corrected the physical specifications V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 4: ...iv PM42 Industrial Label Printer User Manual V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 5: ...e Printer Wizards 9 About Printer Command Languages 10 About Fingerprint 10 About Direct Protocol 10 About IPL 11 About ZSim 11 About DSim 11 About Smart Printing 11 How to Set the Printer Command Language 11 Set the Command Language from the Main Menu 12 Set the Command Language from the Printer Web Page 12 Printer Options and Accessories 13 2 Set Up the Printer 15 About Media 16 About Tear Off P...

Page 6: ... Printer from the Main Menu 35 Restrict Access to the Main Menu 35 Configure the Printer from the Web Page 36 Configure the Printer with PrintSet 5 37 How to Configure the Printer with Programming Commands 37 How to Configure the Printer with SmartSystems 38 About Printer Profiles 38 Save a Printer Profile from the Web Page 38 Load a Printer Profile from the Web Page 39 Save a Printer Profile from...

Page 7: ...onfigure Error Alert Notifications 52 Configure Error Alert Notifications from the Main Menu 52 Configure Error Alert Notifications from the Web Page 52 Maintenance and Error Alerts 53 Problems and Possible Solutions 55 How to Restore Default Settings 58 Restore Default Settings from the Main Menu 58 Restore Default Settings from the Printer Web Page 58 Restore Default Settings with a Hardware Bas...

Page 8: ...0 RS 232 Serial Interface 80 USB Device Interface 81 USB Host Interface 81 Ethernet Interface 82 B Default Settings 83 Default Configuration 84 Serial Port Settings 84 Ethernet Settings 85 Media Settings 85 Print Quality Settings 88 General System Settings 89 Display Settings 90 Manage I O Settings 90 Manage Services Settings 91 C Print Labels with INPrint 93 About the INPrint Page 94 Print INPrin...

Page 9: ...t contact information please check our website Product Service and Repair Honeywell International Inc provides service for all of its products through service centers throughout the world To find your service center go to www honeywellaidc com and select Support Contact Support Service and Repair Contact your service center to obtain a Return Material Authorization number RMA before you return the...

Page 10: ...r specific region and application Caution Do not spray the printer with water If you are using a host to clean the premises in an industrial environment remove the printer or protect it carefully from spray and moisture Caution You must implement both hardware and software safety precautions to prevent the possibility of undefined system states Caution You must make sure that dangerous conditions ...

Page 11: ...the Printer This chapter introduces the PM42 printer and describes printer features and basic printer operation V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 12: ... dpi printhead USB host port to connect storage devices scanners or keyboards USB device port to connect to a desktop PC Support for these printer programming languages Fingerprint Intermec Printer Language IPL Direct Protocol DSim ZSim and Smart Printing Printer Features Use these illustrations to familiarize yourself with the printer features PM42 Front View User interface Media cover Print butt...

Page 13: ... View Printhead lever Gap sensor adjustment wheel Ribbon takeup Ribbon supply Media hanger Dancer guide Edge guide On off switch Ethernet port RS 232 serial port USB device port USB host port AC Power V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 14: ... when the printer is ready to print PM42 Screen Navigation buttons Ready to Work indicator Print button Ready to Work Indicator Status Status Description On Printer is ready for a print job Blinking Printer is not ready for a print job Off Printer is turned off not communicating or not ready to print For example the printer may still be starting up or a firmware upgrade is underway V10 CONSUMIBLES...

Page 15: ...s the Print button to stop or pause printing The printer will stop after it completely prints one label Paused Press the Print button to resume printing Error Press the Print button to advance media if possible Navigation Buttons Button Description Menu Home button Toggles between the Ready screen and the Main Menu If you create menu shortcuts the Main Menu is replaced by the Quick Choices menu Th...

Page 16: ...e the screen to display different kinds of information Ready Screen The status bar at the top of the screen displays information and status icons Information and Status Icons Icon Description Printer Information Select this icon to view basic printer information Connectivity Blinks when data is moving through a wired connection to the printer V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Cos...

Page 17: ...t of the printer firmware as well as programs you installed on the printer The Programs menu item only appears if the printer command language is set to Fingerprint Settings Lets you view and change printer settings Tools Lets you print test labels manage a connected USB storage device restore printer default settings save and load printer profiles and configure menu item shortcuts Wizards Lists t...

Page 18: ... that requires you to type characters an alphanumeric or numeric keypad appears Alphanumeric Keypad Numeric Keypad To access the extended numeric keypad select the 123 key on the alphanumeric keypad o Extended Numeric Keypad V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 19: ...o test print quality Loading Media Shows how to load media Loading Ribbon TTR printers only Shows how to load a roll of ribbon Communications Wizard Name Description Line Analyzer Logs all incoming data on all communications channels and saves the data to a log file Calibration Wizards Name Description Media Calibrates the label stop sensor and displays current print settings Date Time Calibrates ...

Page 20: ...e printer language Use Fingerprint to design custom label formats and write printer application software If you plan to run Smart Printing applications directly on the printer without connecting to a PC select Fingerprint as your printer command language For more information see the Fingerprint Command Reference About Direct Protocol Direct Protocol DP is a subset of Fingerprint that uses a more i...

Page 21: ... ZSim Command Reference About DSim DSim DPL command language simulator interprets Datamax data streams without requiring any host programming changes If you are sending DPL label files to the printer select DSim as your printer command language For more information see the DSim Command Reference About Smart Printing Smart Printing refers to the ability of the printer to independently run printing ...

Page 22: ... 5 Turn the printer off and then on The printer starts up in the command language you selected Set the Command Language from the Printer Web Page To set the command language from the printer web page you need to turn on the printer and connect to your Ethernet network 1 Make sure that the printer has media and ribbon if necessary installed 2 On your PC open a Web browser 3 In the Location or Addre...

Page 23: ...e these printer options and accessories sold and ordered separately with the PM42 printer Most options are either installed at the factory or by factory service technicians in the field Accessories are designed to be installed by the customer PM42 Options and Accessories Option or Accessory Description Collapsible Core Use the collapsible core accessory to easily remove ribbon from the takeup hub ...

Page 24: ...he printer The parallel port supports Universal Plug and Play UPnP compatibility nibble byte ECP and additional status reporting through IEEE 1284 nibble ID mode Ribbon Module Use the ribbon module option for thermal transfer ribbon TTR PM42 Options and Accessories Option or Accessory Description V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 25: ...es how to set up the printer and includes information about how to load media and ribbon print a test label and calibrate and adjust the printer V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 26: ...nter You can use these types of media for tear off printing Non adhesive continuous stock Self adhesive continuous stock with liner Self adhesive labels with liner Tickets with gaps with or without perforations Tickets with black marks with or without perforations Load Media for Tear Off Printing 1 Open the media cover 2 Turn the printhead lift lever counterclockwise to raise the printhead V10 CON...

Page 27: ... 7 Adjust the label gap and black mark sensor The sensor LED should line up with the center of the media For help see Adjust the Label Gap and Black Mark Sensor on page 72 8 Close the media cover 9 Press the Print button to advance the media 10 Configure the printer for the correct media type media with gaps black mark continuous fixed length or continuous variable length 11 Calibrate the sensors ...

Page 28: ...d media through the slot in the back of the printer or from the slot in the bottom of the printer and route it through the print mechanism 4 Turn the printhead lift lever clockwise to close the printhead 5 Close the media cover 6 Press the Print button to advance the media 7 Configure the printer for the correct media type media with gaps black mark continuous fixed length or continuous variable l...

Page 29: ...ct a ribbon type that matches the media you are using and that you configure the printer for thermal transfer media The printer supports thermal transfer ribbon rolls with the ink coated side facing either inward or outward To determine which type of ribbon you have use a pen or other sharp object to scratch through the ribbon against a piece of paper If you see a mark on the paper your ribbon is ...

Page 30: ...b and slide the empty ribbon core onto the ribbon takeup hub For ribbon that has the ink wound out place the ribbon on the supply hub with the ribbon wound clockwise For ribbon that has the ink wound in place the ribbon on the supply hub with the ribbon wound counterclockwise The ribbon in this illustration has the ink wound out V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10...

Page 31: ...ism 6 Load media 7 Turn the printhead lift lever clockwise to lower the printhead 8 Close the media cover 9 Press the Print button to advance the media 10 Configure the printer for the correct media type media with gaps black mark continuous fixed length or continuous variable length 11 Set the print method to ribbon TTR 12 Calibrate the sensors From the printer Main Menu select Wizards Calibratio...

Page 32: ...ll prevent printing the Ready to Work indicator blinks Print a Test Label After you load media and ribbon print a test label to verify that everything is installed correctly and to get printer information 1 From the Main Menu select Tools Test Labels 2 Select the label you want to print and press The printer prints your test label How to Create and Print Labels Use one of these methods to create a...

Page 33: ...23 3 Connect the Printer You can connect your printer to a PC or network V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 34: ... the latest version of InterDriver 5 Follow the instructions to install InterDriver The installer unpacks and installs the InterDriver files in the Honeywell InterDriver folder in your program files directory and creates two shortcuts in the Windows Start menu Honeywell InterDriver InterDriver Wizard Honeywell InterDriver Check for Updates How to Connect the Printer to Your PC Use one of these cab...

Page 35: ...ly or through a hub You do not need to set up any parameters for USB communications 1 Download and install the InterDriver software on your PC 2 Connect one end of the USB Type A cable to the back of the printer and connect the other end to your PC Connect the Printer with an IEEE 1284 Cable If you have the parallel port option installed you can connect to your PC with an IEEE 1284 parallel cable ...

Page 36: ...hernet IPv4 or IPv6 and configure the necessary settings About the USB Ports The printer has a USB host port and a USB device port You can connect peripheral devices to either USB port USB Peripheral Devices Device Description Keyboard Use a standard USB keyboard to send Fingerprint printer language commands directly to the printer or to enter information if you are running a Smart Printing applic...

Page 37: ...ice into the USB host port on the back of the printer 1 Make sure the device has a single partition and is formatted as FAT16 or FAT32 2 Connect the device to the USB host port 3 From the Main Menu select Tools USB Menu for more options V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 38: ...Chapter 3 Connect the Printer 28 PM42 Industrial Label Printer User Manual V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 39: ...r This chapter describes the configuration menu on the printer and the different methods you can use to configure the printer V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 40: ...tions Printing System Settings Network Services Use the next illustrations to learn where information is located in the printer configuration menus Not all configuration items appear in each interface Communications Menu COM1 Serial COM2 COMn IP Assignment Method IP Address IP Assignment Method IP Address DHCP Response IPv4 Ethernet IPv6 Default Router Subnet Mask V10 CONSUMIBLES S L Calle Llanos ...

Page 41: ...Q ACK XON XOFF To XON XOFF From New Line Character Baud Rate Data Bits Parity Stop Bits Hardware ENQ ACK XON XOFF To XON XOFF From New Line Character Baud Rate Data Bits Parity Stop Bits Hardware ENQ ACK XON XOFF To XON XOFF From New Line Character COM2 COMn V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 42: ...thod Media Calibration Mode Length Slow Mode Start Adjust Stop Adjust Media Width Media Length Media Margin X Clip Default Contrast Darkness Media Sensitivity Print Quality Print Speed Power Up Action Head Down Action V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 43: ...ge Avalanche FTP Web Server Manage Services Net1 SmartSystems SNMP LPR IKEv2 SSH Telnet Time Format Idle Information Brightness Display Date Format Screen Timeout PIN Menu Access Feed Key Access XML Manage I O Ethernet Time Server Unit of Measure Zero with Slash Alert Notification Method Information Access Time Zone DST Adjust V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10co...

Page 44: ...lure Trap SNMP Primary WINS Server WINS Image Buffer Web Server SNMPv1 Status SNMPv2 Status Trap Name N Traps Status N Trap Address N Trap Community N Trap Port Number N SNMPv3 Username SNMPv3 Authentication Key SNMPv3 Authentication Protocol SNMPv3 Encryption Key SNMPv3 Encryption Protocol Secondary WINS Server Email Server SMTP To Address From Address Port Number Queue New Line Character Port Nu...

Page 45: ...Menu The first time you turn on the printer all menus are available from the Main Menu You can restrict access to the Main Menu as well as menus on a USB flash drive by requiring a PIN to access menus or you can disable access to all menus 1 From the Main Menu select Settings System Settings Display 2 Select a Menu Access option Enable default All users can access menus from the Main Menu and from...

Page 46: ...ur PC open a Web browser 3 In the Location or Address bar type the printer IP address and press Enter The printer web page appears 4 Click Login The Login page appears 5 Type your Username and Password The default username is itadmin and the default password is pass 6 Click Login 7 Click the Configure tab 8 Optional To see a complete list of your printer settings click Configuration Summary V10 CO...

Page 47: ... to www honeywellaidc com 3 Connect your printer to your PC using a serial USB or Ethernet connection 4 Use PrintSet to add your printer to PrintSet and configure printer settings How to Configure the Printer with Programming Commands You can send programming commands from your PC to the printer through a terminal program such as HyperTerminal a serial connection or a network connection If your pr...

Page 48: ...ttings as a printer profile The printer supports multiple profiles that you can save and load at any time For example you can create one profile to use when you are printing on continuous label stock and a different profile to use when you are printing on label stock with gaps These printer settings are not saved in a profile IP address for either IPv4 or IPv6 networks Media calibration settings f...

Page 49: ...Upload When the upload is finished a Complete message appears on the screen Save a Printer Profile from the Main Menu From the Main Menu you can save the current printer settings as a profile that you can load from the printer memory at any time 1 From the Main Menu select Tools Profiles 2 Select Create and press 3 Select the File Name box and press 4 Use the onscreen keypad to enter a file name u...

Page 50: ...nstalled as part of the printer firmware Use one of these methods to upload files to the printer Printer Web page USB Storage Device PrintSet 5 For help see the user guide that ships with the software Note You may need itadmin rights to change some communication settings To load printer profiles that modify these settings you must log in as an itadmin RUN su p pass itadmin Programming Commands to ...

Page 51: ...er Web page to upload files to the printer and install fonts images applications formats and Web forms 1 Log in to the printer Web page For help see Configure the Printer from the Web Page on page 36 2 Click the Manage tab V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 52: ...o the Printer To upload files to your printer from a USB storage device you need to put the files in a specific directory on the USB storage device Make sure the USB storage device has a single partition and is formatted as FAT16 or FAT32 File Type Directories for the USB Storage Device File Type Directory to Place the File Installed in this Printer Directory Application apps home user apps Config...

Page 53: ...l All and press To upload a single file select the type of file you want to install and press and then select the file you want to install and press 5 When the upload is complete go to the Main Menu and select Tools USB Menu Remove USB 6 Remove the USB storage device Firmware firmware Font fonts home user fonts Form layout forms home user forms Image images home user images Installation package UF...

Page 54: ... the USB storage device Import a Configuration File from a USB Storage Device You install a saved xml configuration file from a USB storage device to your printer 1 Insert the USB storage device into the printer USB host port 2 From the Main Menu select Tools USB Menu Configuration Install Configuration The printer installs the configuration file IPL configuration files are copied to home user con...

Page 55: ...u items Menu shortcuts are added to the Quick Choices menu which replaces the Main Menu The Main Menu appears as the first item in the Quick Choices list 1 From the Main Menu select Tools Quick Choices Add 2 To load a profile Select Load Profile and press Select Load Profile again and press A check mark appears in the box Press to select the arrow at the bottom of the screen and press 3 To select ...

Page 56: ... Menu and your menu shortcuts appears Customize the Printer Web Page You can customize the appearance of the printer Web page by modifying the CSS Cascading Style Sheet When you open the Web page the Web page loads the default style css and then loads the custom style css So you only need to include the styles that you want to change 1 Copy the default style css from the printer at http printerip ...

Page 57: ...47 5 Troubleshoot the Printer Use this chapter to troubleshoot the printer V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 58: ...stomer Support have this information ready Printer serial number Printer configuration number Firmware type and version Printer command language Installed options Media settings Serial port settings Ethernet settings To find this information go to the printer Web page or print a test label About Printer System Information The System Information tab on the printer Web page contains useful informati...

Page 59: ...nformation Available System Information Printer uptime and CPU usage firmware and kernel versions printer config and serial numbers flash and RAM memory information Print Statistics Total labels printed odometer values total distance printed printer and current printhead Supply Printhead and ribbon information Hardware Options Input output devices serial port information Network Interfaces MAC add...

Page 60: ...a message when the odometer reaches a certain value or if the printhead is lifted during printing There are three types of alerts Error alerts Information alerts Warning alerts You can enable or disable each type of alert set the number of times the alert is repeated set the unit of measure that determines how often the alert is sent and change the default text message for the alert Set Error Warn...

Page 61: ...et a value in millimeters printed at which the printer triggers an alert telling you that it is time to clean the printhead Set Maintenance Alerts from the Main Menu 1 From the Main Menu select Settings System Settings Maintenance Alerts 2 Enter the values you want to set for each maintenance alert Set Maintenance Alerts from the Web Page 1 Log in to the printer Web page For help see Configure the...

Page 62: ...s from the Main Menu 1 From the Main Menu select Settings System Settings General 2 Select an Alert Notification Method Email SNMP Trap SNMP Trap Email Configure Error Alert Notifications from the Web Page 1 Log in to the printer Web page For help see Configure the Printer from the Web Page on page 36 2 Click the Configure tab 3 Select System Settings General 4 Select an Alert Notification Method ...

Page 63: ...on Installed The printer is configured as a direct thermal printer and thermal transfer ribbon is installed Remove the ribbon or configure the printer for thermal transfer media Printer in Pause Mode A print job is paused from the front panel Press the Print button to resume printing Printer in Menu Mode A user entered a menu from the front panel Press the Menu Home button to return to the Ready s...

Page 64: ... reached a limit set in the Replace Printhead setting in Maintenance Alerts for the amount of media to print before replacing the printhead Replace the printhead Clean Printhead The printer has reached a limit set in the Clean Printhead setting in Maintenance Alerts for the amount of media to print before cleaning the printhead Clean the printhead Upgrading Firmware The printer is going to start u...

Page 65: ...le solutions in order There may be foreign particles on the media Clean or replace the media Make sure that your media and ribbon are compatible Make sure that you are using high quality media and ribbon The contrast may be too low Increase the contrast The printout is dark or there is excessive bleeding on the media Try these possible solutions in order Make sure your media setting is appropriate...

Page 66: ...e set too low Increase the setting The content on my printout is compressed The print speed may be too high Lower the print speed Nothing shows up on my thermal transfer printout The ink coated side of the ribbon may not be facing the media Reload the ribbon When I feed or print a label the ribbon is not taken up Instead it spills out the front of the printer Make sure the Print Method is set to R...

Page 67: ...erial port on my PC but the printer is not working Try these possible solutions Make sure the serial port settings are configured correctly Make sure the serial cable pinouts are correct and that the cable is not damaged If you have the Windows driver for an RS 232 printer installed on your PC uninstall the driver Networking Problems and Possible Solutions Problem Possible Solution The Ethernet ne...

Page 68: ...ght arrow and press A message appears prompting you to restore the default settings and restart the printer 4 To select Yes press The selected settings are restored to their default values and your printer restarts Restore Default Settings from the Printer Web Page You can restore default settings from the printer Web page 1 On your PC open a Web browser 2 In the Location or Address bar type the p...

Page 69: ...ings 1 Turn the printer off and open the media cover 2 Turn the printhead lift lever counterclockwise to raise the printhead 3 Press and hold the Print button and turn the printer on 4 When the status bar is almost full release the Print button All settings are restored to their default values 5 Turn the printhead lift lever clockwise to lower the printhead and close the media cover How to Upgrade...

Page 70: ...on or Address bar type the printer IP address and press Enter The printer web page appears 3 Click Login The Login page appears 4 Type your Username and Password The default username is itadmin and the default password is pass 5 Click Login 6 Select Services Firmware Upgrade 7 Click Browse navigate to the location of the upgrade file select the file and click Open 8 Click Upgrade The printer Web p...

Page 71: ...nter A message appears as the upgrade file is loaded into the printer memory This process may take a few minutes 5 From the Main Menu select Tools USB Menu Remove USB 6 Remove the USB storage device V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 72: ...Chapter 5 Troubleshoot the Printer 62 PM42 Industrial Label Printer User Manual V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 73: ...63 6 Maintain the Printer This chapter describes how to clean adjust and replace parts of the printer V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 74: ... with a cleaning card but you can contact your local Honeywell representative to order additional cleaning cards 1 Turn off the printer and disconnect the printer from power 2 Open the media cover 3 Remove the media and ribbon if installed Caution To avoid possible personal injury or damage to the printer never insert any pointed or sharp objects into the printer Caution Use only the cleaning agen...

Page 75: ...ensors Keep these surfaces free of dust stuck labels and adhesive residue 1 Turn off the printer and disconnect the printer from power 2 Open the media cover 3 Remove the media and ribbon if installed 4 Insert a cleaning card or a soft cloth soaked in isopropyl alcohol between the two media guides to clean them 5 Wait approximately 30 seconds to allow the cleaning fluid to dissolve the residue 6 A...

Page 76: ...ad the print speed and the ambient temperature The firmware detects the new printhead when you restart the printer 1 Turn off the printer and disconnect the printer from power 2 Open the media cover 3 Remove the media and ribbon if installed 4 Turn the printhead lift lever counterclockwise to raise the printhead 5 Detach the magnetic pressure arm from the printhead bracket and disconnect the two c...

Page 77: ...to lower it Close the media cover reconnect power and turn on the printer Replace the Platen Roller Replace the platen roller if it is damaged or worn out You can store a spare platen roller under the media hanger Insert the platen roller into the hole under the media hanger and turn the latch counterclockwise to secure it to the base 1 Turn off the printer and disconnect the printer from power 2 ...

Page 78: ...o secure it 7 Reload media and turn the printhead lift lever clockwise to lower it 8 Close the media cover reconnect power and turn on the printer How to Adjust the Printer You may need to adjust the printer to improve performance or accommodate your method of printing You can make these adjustments Ribbon tension Printhead balance Printhead pressure Label gap and black mark sensor V10 CONSUMIBLES...

Page 79: ...ribbon tension bar 1 Open the media cover 2 Use a large straight slot screwdriver to adjust the ribbon tension bar To decrease the tension turn the screw clockwise and move the bar backward To increase the tension turn the screw counterclockwise and move the bar forward V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 80: ...ssured against the media 1 Open the media cover 2 If you have ribbon installed remove the ribbon 3 Turn the printhead lift lever counterclockwise to raise the printhead 4 Press down on the blue part of the printhead balance bar and move it outward for wider media inward for narrower media 5 Close the printhead and load the ribbon 6 Test and readjust the printhead balance if necessary 7 Close the m...

Page 81: ...re than necessary It may increase wear on the printhead and shorten its life 1 Open the media cover 2 Use a large straight slot screwdriver to adjust the pressure screw To increase the pressure and create a darker print turn the screw clockwise To decrease the pressure and create a lighter print turn the screw counterclockwise 3 Test and readjust the printhead pressure if necessary 4 Close the med...

Page 82: ...1 Open the media cover 2 Adjust the label gap and black mark sensor Use the blue LED which can be seen through the media to help determine the proper location To move the sensor toward the outside of the printer turn the sensor adjustment knob counterclockwise To move the sensor toward the inside of the printer turn the sensor adjustment knob clockwise 3 Test and readjust the printhead pressure if...

Page 83: ...73 A Specifications V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 84: ...nual Printer Specifications Physical Specifications PM42 Width Dimensions 523 60 x 283 00 x 291 60 mm 20 61 x 11 14 x 11 40 in Weight 12 2 kg 26 6 lbs 283 mm 11 14 in V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 85: ...y Specifications 523 60 mm 20 61 in 291 60 mm 11 40 in Power Supply Requirements 100 240 V 4 A 50 60 Hz Operating Temperature 5 C to 40 C 41 F to 104 F Storage Temperature 20 C to 60 C 4 F to 140 F Relative Humidity 20 to 80 non condensing V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 86: ... 3 mm 0 75 to 4 50 in Label Roll Diameter maximum 212 70 mm 8 38 in Label Roll Core ID 76 20 mm 3 in or 38 1 mm 1 50 in Label Length minimum 6 35 mm 25 in Gap Length Between Labels 1 2 to 26 mm 0 05 to 1 02 in Black Mark Length 3 to 25 mm 0 12 to 0 98 in centered between tickets 15 maximum reflectance Media Thickness 61 to 264 µm 2 40 to 10 40 mil Media Density 57 60 to 250 g m2 Liner Opacity maxi...

Page 87: ...t end thermal transfer models only Ribbon low Network Services FTP HTTP Server SNMP v1 2c 3 SNMP client support for IPv4 and IPv6 WINS for IPv4 BOOTP for IPv4 DNS client support for IPv4 and IPv6 LPR Line Printer Remote Protocol Raw TCP Telnet in out DHCP client for IPv4 and IPv6 network dual stack IPv4 and IPv6 Ping IPSEC IKEv2 over IPv4 IPv6 SSH V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave ...

Page 88: ...s The WTLE World Type Layout Engine from Monotype makes it possible to support additional font faces as well as complex languages and right to left scripting These fonts have been tested and are available for purchase and download at www fonts com WorldType Collection fonts support all global languages while the other fonts listed support specific languages Angsana New Regular Helvetica World MSun...

Page 89: ...32 bit and 64 bit editions 1D Bar Code Symbologies 2D Bar Code Symbologies Codabar Aztec Code 11 Code 16K Code 39 Code 49 Code 93 Data Matrix Code 128 Dot Code DUN 14 16 Grid Matrix EAN MaxiCode HIBC 39 MicroPDF417 HIBC 128 MSI modified Plessey Industrial 2 of 5 PDF417 Interleaved 2 of 5 Planet ISBT 128 Plessey Matrix 2 of 5 Postnet Straight 2 of 5 QR Code UPC RSS 14 USPS 4 State Customer Bar Code...

Page 90: ... the serial cable is a DB9 pin The PC end depends on the model of the desktop computer RS 232 Serial Cable DB9 Pins Pin Signal Description 1 External 5 VDC Max 500 mA 2 TXD Transmit data 3 RXD Receive data 4 5 GND Ground 6 7 CTS Clear to send 8 RTS Request to send 9 1 2 3 4 6 7 8 9 5 V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 91: ... to install the InterDriver printer driver on your PC Honeywell recommends that you only connect one printer to each USB port on the PC either directly or through a hub You cannot connect other devices such as a keyboard or a mouse to the same hub USB Host Interface Use the USB host interface to connect USB devices to the printer such as HID bar code scanners keyboards USB storage devices and USB ...

Page 92: ...use with a standard RJ 45 cable The interface supports 10 100 Mbps Fast Ethernet 10BASE T 100BASE T and is fully compliant with the IEEE 802 3u standard The network card MAC address is on the back of the printer MAC Address Label Location V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 93: ...83 B Default Settings V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 94: ...very character to allow the receiving signal hardware to detect the end of a character and to resynchronize with the character stream 1 Hardware Specifies if hardware flow control RTS CTS is used to manage the rate of data transmission between the device and the host Disable ENQ ACK Specifies if software flow control ENQ ACK is used to manage the rate of data transmission between the device and th...

Page 95: ...address of a router that is used when a device sends a packet to another subnet or to an unknown destination 0 0 0 0 DHCP Response Specifies if the printer receives DHCP responses by broadcast or unicast Broadcast IPv6 IP Assignment Method Specifies how the printer obtains an IP address for IPv6 networks Automatic IPv6 IP Address Specifies the unique network level address that is assigned to each ...

Page 96: ...iable Media Width Sets the width of the printable area measured from the media margin X across the printhead Unit of measurement is defined in the Unit of Measure parameter Variable Media Settings continued Setting Description Default 935 044 001 Honeywell 16201 25th Ave W Lynnwood WA 98087 X Media Margin 935 044 001 Honeywell 16201 25th Ave W Lynnwood WA 98087 Media Width V10 CONSUMIBLES S L Call...

Page 97: ...ore printing a label Unit of measurement is defined in the Unit of Measure parameter Range is 9999 to 9999 0 Stop Adjust Sets the length of media the printer feeds positive value or retracts negative value after printing a label Unit of measurement is defined in the Unit of Measure parameter Range is 9999 to 9999 0 Media Calibration Mode Selects the mode the printer uses to calibrate media Use Slo...

Page 98: ...er prints two configuration labels as it calibrates the media sensors No Action Media Settings continued Setting Description Default Print Quality Settings Setting Description Default Print Speed Sets how fast the printer prints labels The unit of measure is defined in the Unit of Measure parameter 100 Media Sensitivity Sets the level of sensitivity of the media to the printhead heat for media and...

Page 99: ...eb Page Selects the language the printer uses to display text on the screen English Keyboard Input Selects the language of the external keyboard that is connected to the printer U S U K Time Sets the current time System time AM PM Sets AM or PM AM Date Sets the current date System date Command Language Sets the printer command language If changed requires restart Fingerprint Alert Notification Met...

Page 100: ... printer dd mm yyyy Menu Access Determines if the Menu button on the printer web page is accessible Enable PIN Sets the password that allows access to the Menu button on the printer web page if the Menu Access parameter is set to Enable With PIN Range is 4 to 16 characters 1234 Screen Timeout Selects how long the printer screen stays on before the screen saver starts Disable Feed Key Access Determ...

Page 101: ...an be managed by Intermec SmartSystems Foundation Enable SNMP Determines if the printer can use SNMP Enable LPR Determines if the printer can use the line printer server LPR daemon Enable IKEv2 Determines if the printer can use IKEv2 Disable SSH Determines if the printer can use Secure Socket Handling SSH Enable Telnet Determines if the printer can use Telnet to communicate with another device Ena...

Page 102: ...Appendix B Default Settings 92 PM42 Industrial Label Printer User Manual V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 103: ...93 C Print Labels with INPrint This section explains how to use the INPrint feature to print labels V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 104: ...print labels by entering information in a web form You access web forms through the printer web page 1 On your desktop PC start a browser 2 In the address bar type the IP address of your printer and press Enter The printer web page appears 3 Click Login The Login page appears 4 Type your Username and Password and then click Login The default value for Username is admin and the default value for Pa...

Page 105: ...review the label on screen click Preview 9 To print the label click Print Predefined INPrint Label Formats Predefined INPrint Label Formats Format Name Sample 203_returnadd_3x1 lbx 203_demo_4x6 lbx V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 106: ...42 Industrial Label Printer User Manual 203_shipaddr_4x6 lbx 203_packslip_4x6 lbx Predefined INPrint Label Formats continued Format Name Sample V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

Page 107: ...http www gtk org Copyright 2001 2002 Brian Stafford brian stafford uk linux net http www stafford uklinux net libesmtp Copyright 1996 Markus Franz Xaver Johannes Oberhumer http www oberhumer com opensource lzo Copyright 2002 Nicolas Pitre Copyright 2003 Texas Instruments Inc Copyright 2003 Chris Larson Copyright 2004 Michael Opdenacker michaelo handhelds org Original version Copyright 2001 Russell...

Page 108: ...a Inc http www net snmp org Copyright C 2000 2011 Carsten Haitzler and various contributors Copyright c 1999 Carsten Haitzler The Rasterman http www enlightenment org Copyright c 2001 2002 2003 2004 2005 2006 Expat maintainers http www libexpat org Copyright 2009 Intermec Technologies Corp All rights reserved Based on code from Frank Da Cruz s excellent book _Kermit A File Transfer Protocol_ Digit...

Page 109: ... any way out of the use of this software even if advised of the possiblity of such damage Copyright c 1998 2009 Glenn Randers Pehrson http www libpng org pub png libpng html Copyright c 1998 2007 The OpenSSL Project http www openssl org C 1995 2004 Jean loup Gailly and Mark Adler http zlib net Copyright c 2003 2009 Jouni Malinen j w1 fi and contributors C Copyright 2000 2008 Wolfgang Denk DENX Sof...

Page 110: ...eywell www honeywellaidc com PM42 Industrial Label Printer User Manual PM42 EN UM B P N PM42 EN UM Rev B V10 CONSUMIBLES S L Calle Llanos de Jerez 18 Nave 9 Coslada https v10consumibles com Tel 910 269 309 ...

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