Honeywell HDZ30A, User Manual

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800-16526 - A - 07/2014
B
Troubleshooting B
This appendix offers possible solutions to some common issues that can occur when installing
or configuring the Analogue PTZ Dome.
Technical Support
Prior to calling Honeywell technical support, refer to the following topics for possible solutions
to problems with your HDZ Series Analogue PTZ Dome. To contact the Honeywell Video
Systems technical support team, call 1-800-323-4576 (North America only) or fill out the form at
https://www.honeywellsystems.com/ss/techsupp/index.html to get a response from technical
support.
Any equipment returned to Honeywell Video Systems for warranty or service repair must have
a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked
on all return packages and internal paperwork.
Problem: Lens Out of Optical Focus
Possible solutions:
1. Verify that the lens cap has been removed from the camera.
2. This can also be caused by dirt, oil, grease, and fingerprints, and so on, that have
accumulated on the lens or bubble. Check the lens and dome bubble, then clean them, if
needed.
CAUTION
Use extreme caution when cleaning the lens and dome
bubble so you do not scratch their optical surfaces. Prepare a washed-out
cotton cloth or lens cleaning paper with alcohol or lens cleaning liquid.
Clean by moving spirally from the lens center towards its rim. Repeat until
the lens is completely clean.