HappyJapan HCH-701-30, Maintenance Manual

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How to respond for some question (As example step)
7-1
*When you receive some question from customer, please use this step for sold problem as sample.
Receive contact from customer
Ask machine serial number
Ask contents of question
*Circumstance of machine (Windy, Dusty, Floor condition and etc)
*Embroidery condition (Frame, Fabric, Thread, Pattern)
*Machine creations. (Create menu)
*Version of machine program.
*Version of Happylinf software.
*About connecting PC.
*etc.
You may prepare instruction book and parts book by customer.
Respond for customer’s question
*Advice by Instruction book and Parts book.
*Advice referencing maintenance manual.
*If you can not immediate, contact again after more detail check.
Ask customer’s contact number
*Phone, Fax and E-mail
OK
*If you find case of respond, contact customer kindly.
NG Visit your technician
*Ask schedule for visit
NG
Send or bring back machine for more detail check
*Estimate repair cost
*If still can not find the case, contact factory rep.