Haefely 2830, User Manual, Page: 115 / 124

Service, Maintenance and Contact Information
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16 Service, Maintenance
and Contact Information
HAEFELY has a worldwide network of representatives and local service points providing a wide
range of services way beyond standard customer support for sales and after-sales inquiries.
Highly skilled and experienced customer support teams guarantee you seamless worldwide
service for all our products. Their high level of knowledge is reinforced by continuous,
comprehensive product and service training sessions in collaboration with the respective
development and production areas as well as our quality management team. In addition to general
hotline services, product application training, engineering consulting, assistance with spare parts,
repairs and periodical maintenance, there is a wide range of calibration and upgrade services
available for our customers all over the world.
16.1 Warranty Information
16.1.1 Guarantee period
The guarantee period is 12 months, or 6 months in case of a multi-shift system. It starts when the
supplies leave the works or at the taking-over of the supplies and services should such taking-
over have been agreed upon before, or, if the supplier undertakes the erection, upon completion
thereof. If dispatch or taking-over or erecti
on are delayed due to reasons beyond supplier’s
control, the guarantee period shall end not later than 18 months after supplier’s notification that
the supplies are ready for dispatch.
For replaced or repaired parts the guarantee period starts anew and lasts 6 months after
replacement or completion of the repair or taking-over, but not longer than the expiry of a period
being double to the guarantee period stipulated in the preceding paragraph.
The guarantee expires prematurely if the customer or a third party undertakes inappropriate
modifications or repairs or if the customer, in case of a defect, does not immediately take all
appropriate steps to mitigate the damage and give the supplier the possibility of remedying such
defect.
16.1.2 Liability for defects in material, design and
workmanship
Upon written request of the customer, the supplier undertakes at its choice to repair or replace as
quickly as possible any parts of the supplies which, before the expiry of the guarantee period, are
proved to be defective due to bad material, faulty design or poor workmanship. Replaced parts
shall become supplier’s property. The supplier shall bear the costs of remedying the defective
parts in its works. If the
repair cannot be carried out in supplier’s works, the customer shall bear