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P a g e

104

GRP260x Administration Guide

Version 1.0.3.42

RESTORE FACTORY DEFAULT SETTINGS

Warning:

Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup

or print all the settings before you restore to the factory default settings. Grandstream is not responsible for

restoring lost parameters and cannot connect your device to your VoIP service provider.

Restore Factory Settings using LCD menu

Please follow the instructions below to reset the phone:

Press MENU button to bring up the keypad configuration menu.

Navigate to Settings

→

Advanced Settings.

Select “Factory Reset".

A warning window will pop out to make sure a reset is requested and confirmed.

Press the "Yes" Softkey to confirm and the phone will reboot, or “No” Softkey to cancel the Reset.

Restore to Factory Default via Web GUI

Navigate to Maintenance

→

Upgrade and provisioning

→

Advanced Settings

→

Factory reset.

Press on

Start

Button situated against Factory reset option

Click “OK” to confirm and the phone will reboot, or on “Cancel” to cancel the Reset.

Restore to Factory Default via Keypad

The phone is in idle state

Press and hold Softkey1 and Down button Until a factory reset confirmation message is displayed

Or dial call feature code **02030203** to initiate a factory reset.

Summary of Contents for GRP260 Series

Page 1: ...Grandstream Networks Inc GRP2601 P GRP2602 P W GRP2603 P GRP2604 P Essential IP Phones Administration Guide GRP2601 GRP2601P GRP2602 GRP2602P GRP2602W GRP2603 GRP2603P GRP2604 GRP2604P...

Page 2: ...itted The latest electronic version of this guide is available for download here https www grandstream com support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstrea...

Page 3: ...of service may be required If advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right the file a complaint with the F...

Page 4: ...d if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular in...

Page 5: ...ment This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body CE Authentication Hereby Grandstream Networks Inc declares that the radio equipme...

Page 6: ...neral Public License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the license Grandstream GNU G...

Page 7: ...Version 1 0 1 41 14 Firmware Version 1 0 1 36 14 Firmware Version 1 0 1 18 14 WELCOME 15 PRODUCT OVERVIEW 16 Feature Highlights 16 Technical Specifications 17 GETTING STARTED 23 Equipment Packaging 23...

Page 8: ...tions 88 External Service Page Definitions 92 NAT SETTINGS 96 PACKET CAPTURE 97 UPGRADING AND PROVISIONING 98 Unified Firmware 98 Firmware Upgrade 98 Upgrade via Web GUI 99 No Local TFTP FTP HTTP Serv...

Page 9: ...Table 5 GRP2604 GRP2604P Technical Specifications 21 Table 6 Equipment Packaging 23 Table 7 Configuration Menu 26 Table 8 Status Page Definitions 34 Table 9 Account Page Definitions 37 Table 10 Settin...

Page 10: ...the GRP260X 24 Figure 3 Tab on the Handset Cradle 24 Figure 4 GRP260X Back Side View 26 Figure 5 GRP260x LCD settings 31 Figure 6 Packet Capture in Idle 97 Figure 7 Packet Capture when running 97 Fig...

Page 11: ...document are phone administrators To learn the basic functions of GRP2601 P GRP2602 P W GRP2603 P and GRP2604 P please visit https www grandstream com support to download the latest GRP260X User Guide...

Page 12: ...n call feature Enable Mute Key in Call Added support of special feature option Zoom Special Feature Added support of TCP Keep alive for the TCP connection between the terminal and the SIP server Enabl...

Page 13: ...Predictive Dialing Source Predictive Dialing Source Added Support of Onhook Dial Barging feature On hook Dial Barging Added Support of Auto Redial feature Enable Auto Redial Added Support of Call Comp...

Page 14: ...SFER button In Call Dial Number on Pressing Transfer Key Added Multicast Paging mode for MPKs on GRP2604 P MULTICAST PAGING MPK Added ability to configure VPKs VPK Added ability to use up to 3 XML Pho...

Page 15: ...3 GRP2604 is an essential 3 line model designed with zero touch provisioning for mass deployment and easy management It features a sleek design and a suite of next generation features including 5 way...

Page 16: ...Jabra Sennheiser GRP2602 GRP2602P GRP2602W 2 SIP account keys with dual color LED 4 programmable context sensitive soft keys 10 100M network ports Integrated PoE for GRP2602P only 5 way conference El...

Page 17: ...ed auto sensing 10 100 1000 Mbps Ethernet ports integrated PoE GRP2601P only Graphic Display 132 x 48 2 21 LCD display Feature Keys 4 XML programmable context sensitive soft keys 5 navigation menu key...

Page 18: ...ng Package Content GRP2601 2601P phone handset with cord base stand universal power supply GRP2601 only network cable Quick Installation Guide Compliance FCC Part 15 Class B FCC Part 68 HAC CE EN 5503...

Page 19: ...apanese German Italian French Spanish Portuguese Russian Croatian Greek Arabic Catalan Nederland s Svenska and Slovakian and more Upgrade Provisioning Firmware upgrade via FTP TFTP HTTP HTTPS mass pro...

Page 20: ...on hold server redundancy and fail over HD audio Yes HD handset and speakerphone with support for wideband audio Base Stand Yes 2 angle positions available Wall Mountable Yes wall mount sold separate...

Page 21: ...wide band G723 iLBC OPUS in band and out of band DTMF in audio RFC2833 SIP INFO VAD AEC CNG PLC AGC Auxiliary Ports RJ9 headset jack allowing EHS with Plantronics Jabra Sennheiser headsets Telephony...

Page 22: ...z EEE GRP2604P Only Physical Dimension 208mm L x 180mm W x 63 4mm H with handset Unit weight 670g Package weight 830g 880g for GRP2602 Temperature and Humidity Operation 0 C to 40 C Storage 10 C to 60...

Page 23: ...ining the best performance with the GRP260X phone Equipment Packaging Table 6 Equipment Packaging Figure 1 GRP260X Package Content Note Check the package before installation If you find anything missi...

Page 24: ...and attach the phone stand to the bottom of the phone where there is a slot for the phone stand Upper half bottom part Using the Slots for Wall Mounting 1 Attach the wall mount spacers to the slot for...

Page 25: ...or DHCP Using Wi Fi GRP2602W only On LCD menu navigate to Settings Wi Fi settings and enable Wi Fi Select Wi Fi Network and GRP2602W will automatically start scanning within the range A list of Wi Fi...

Page 26: ...te in the menu options Enter Confirm selection Press the round MENU to enter the selected option Exit Press Return Softkey to exit to the previous menu Return to Home page The MENU options are listed...

Page 27: ...Name SIP server s address SIP User ID SIP Auth ID SIP Password Outbound Proxy and Voice Mail Access Number Call Settings Enable Disable DND Enable Disable Auto Answer for SIP account Enable Disable Ca...

Page 28: ...arrows o Input Method Configures the Default Input Method 123 ABC Abc abc for Contacts LCD and the Input Language o Key Customization Advanced settings o Upgrade Check for upgrade by contacting the fi...

Page 29: ...band 2G 5G or 2G 5G o Wi Fi Network Scans and displays available Wi Fi networks Messages Instant Messages Displays received instant messages Voicemail Displays voicemail message information in the fo...

Page 30: ...osis All LEDs will light up Press all the available keys on the phone The LCD will display the name for the keys to be pressed to finish the keyboard diagnostic mode Press Hook button to exit Certific...

Page 31: ...P a g e 31 GRP260x Administration Guide Version 1 0 3 42 Figure 5 GRP260x LCD settings...

Page 32: ...switch please connect the computer directly to the PC port on the back of the phone If the phone is properly connected to a working Internet connection the IP address of the phone will display in MENU...

Page 33: ...ve but not apply the changes until the Apply button on the top of web GUI page is clicked Or users could directly press Save and Apply button Rebooting from Remote Locations Press the Reboot button on...

Page 34: ...ing System Diagnostics Outbound Notifications Voice monitoring Application Configures Web Service settings Contacts LDAP Call History External Service Configures GDS Settings Call Center BroadSoft XSI...

Page 35: ...tatic Gateway IPv6 DUID Displays the IPv6 DUID DHCP Unique Identifier if Address Type is Auto configured IPv6 NAT Type Displays the IPv6 NAT Type Wi Fi GRP2602W only WLAN MAC Address Displays the WLAN...

Page 36: ...ftware system of the phone Locale locale version number IP Geographic Information Language displaying language Recommend Time Zone represent the time zone detected by IP address System Up Time System...

Page 37: ...Colum shows the stat of the No answer Forward feature for each account Account Page Definitions Table 9 Account Page Definitions Account x General Settings Account Register Account Active Indicates w...

Page 38: ...ers to access voice messages by pressing the MESSAGE button on the phone This value is usually the VM portal access number BLF Server Configures the BLF server optional used for SUBSCRIBE requests Acc...

Page 39: ...selected for DNS mode Backup IP 2 Configures the backup IP 2 address where the phone sends DNS query to when Use Configured IP is selected for DNS mode NAT Traversal Configures whether NAT traversal m...

Page 40: ...istrar The maximum value is 64800 minutes about 45 days The default value is 60 minutes Re Register before Expiration Specifies the time frequency in seconds that the phone sends re registration reque...

Page 41: ...s default Use P Preferred Identity Header Configures whether the P Preferred Identity Header is present in the SIP INVITE message Default the phone will add P Preferred Identity header when special fe...

Page 42: ...ual BLF Enforced phone will try to enforce BLF subscriptions to use TCP protocol by adding transport tcp to the Contact header The default setting is Transport Only Local SIP Port Configures the local...

Page 43: ...re is no refresh via an UPDATE or re INVITE message the session will be terminated once the session interval expires If set to Yes the phone will use the related parameters when sending session timer...

Page 44: ...Negotiation Priority Configures the phone to use which codec sequence to negotiate as the callee When set to Caller the phone negotiates by SDP codec sequence from received SIP Invite When set to Cal...

Page 45: ...729 only Default setting is No Jitter Buffer Type Selects either Fixed or Adaptive for jitter buffer type based on network conditions The default setting is Adaptive Jitter Buffer Length Selects jitte...

Page 46: ...RTCP Mux Only The caller forces RTCP Mux generated by the local media port only apply for RTP RTCP Keep Alive Method Configure the RTCP channel keep alive packet type Receiver Report The RTCP channel...

Page 47: ...ult auto answer headers will not be matched if this is defined Allow Auto Answer by Call Info Alert Info If set to Yes the phone will automatically turn on the speaker phone to answer incoming calls a...

Page 48: ...e target The default setting is Yes Notes 1 This feature only applies to blind transfer 2 This feature depends on how server handles transfer If there is any NOTIFY from server this feature will not t...

Page 49: ...s Dial Plan Rules 1 Accepted Digits 1 2 3 4 5 6 7 8 9 0 A a B b C c D d 2 Grammar x any digit from 0 9 3 Grammar X any character from 0 9 a z A Z a xx at least 2 digit numbers b xx only 2 digit number...

Page 50: ...for the caller ID in the order of P Asserted Identity Header Remote Party ID Header and From Header in the incoming SIP INVITE When set to Disabled all incoming calls are displayed with Unavailable C...

Page 51: ...ed The default setting is No Validate Incoming SIP Messages Specifies if the phone will check the incoming SIP messages Caller ID and CSeq headers If the message does not include the headers it will b...

Page 52: ...efault is Disabled Conference URI Configures the conference URI when using Broadsoft N way calling feature Broadsoft Call Center When set to Yes a Softkey BSCCenter is displayed on LCD User can access...

Page 53: ...Call Pickup with Barge in feature PUBLISH for Presence Enables presence feature on the phone The default setting is No SCA Enable SCA Shared Call Appearance If set to Yes the Shared Call Appearance B...

Page 54: ...rrent page After confirming please save and apply it Hidden Number Plan Enable Local Call Features When enabled Do Not Disturb Call Forwarding and other call features can be used via the local feature...

Page 55: ...hen configured channel 0 will use this port _value for RTP channel 1 will use port_value 2 for RTP Local RTP port ranges from 1024 to 65400 and must be even Default value is 5004 Local RTP Port Range...

Page 56: ...ven if the user is not logged in to the public mode If set to No then after the user logs in to the public mode account on LCD only the public mode account can be used on the phone even though there a...

Page 57: ...xcept answering call hook switch cannot be used for answering call Contact Source Priority Configure the priority of the ID source displayed on the phone when incoming outgoing calls Select one ID sou...

Page 58: ...to Redial is enabled Bypass Dial Plan Through Call History and Directories Enable Disable the dial plan check while dialing through the call history and any phonebook directories Enable Call Completio...

Page 59: ...n Note A B C and D are supported to be sent as DTMF Enable busy tone remote disconnect If enabled phone will play busy tone when call is disconnected remotely Enable Mute Key in Call When this feature...

Page 60: ...ether to put current call on hold when adding new member to conference If set to Yes the current call will be put on hold when the host presses conference or add key to invite new member When the invi...

Page 61: ...ed from phone LCD The option can be set to No Ring Talk or Both Default setting is No Phone setting Multicast Paging Multicast Paging Function Enable or disable multicast paging Allowed In DND Mode Al...

Page 62: ...ed Subnet Mask Enter the Subnet Mask when static IP is used for IPv4 Gateway Enter the Default Gateway when static IP is used for IPv4 PPPoE Account ID Enter the PPPoE account ID PPPoE Password Enter...

Page 63: ...tificate Uploads deletes the 802 1X CA certificate to the phone or delete existed 802 1X CA certificate from the phone 802 1X Client Certificate Uploads deletes 802 1X Client certificate to the phone...

Page 64: ...VPN whether UDP or TCP The default value is UDP OpenVPN CA Click on Upload to upload the Certification Authority of OpenVPN For a new upload users could click on Delete to erase the last certificate a...

Page 65: ...SIP Defines the Layer 3 QoS parameter for SIP This value is used for IP Precedence Diff Serv or MPLS The default value is 26 Layer 3 QoS for RTP Defines the Layer 3 QoS parameter for RTP This value i...

Page 66: ...s needed The phone will not use a proxy server when sending packets to the specified destination IP address Remote Control Action URI Support Indicate whether the phone is enabled to receive and handl...

Page 67: ...Default is 5 SNMP Trap Community Community string associated to the trap It must match the community string of the trap receiver SNMP Trap Username Username for SNMPv3 Trap Trap Security Level noAuth...

Page 68: ...imilar to Speed Dial but it will dial based on the current active account For example if the phone is offhook and account 2 is active it will call the configured Speed Dial number using account 2 Dial...

Page 69: ...e last name Conference Allow user to set their Multi Purpose Key to Conference mode to trigger a conference By setting the extension number in the value box the users will be able to activate a 3 way...

Page 70: ...e single notify message Note The PBX server has to support this feature Provision Select this feature in order to make the phone trigger an instant provisioning Account Select the account to be associ...

Page 71: ...tom Softkey Layout The softkeys listed under Enabled tab is displayed on the phone s idle screen Select the softkey from Available list to enable it Up to 6 softkeys can be selected and 23 softkeys ar...

Page 72: ...layout when device is under TRANSFER state Available softkeys Cancel Backspace Transfer Contacts Call History Conference State Custom softkey layout when device is under CONFERENCE state Available so...

Page 73: ...P server domain names GRP will loop through all the IP addresses resolved from them NTP Update Interval Time interval for updating time from the NTP server Valid time value is in between 5 to 1440 min...

Page 74: ...6 for Sun Mon Tues Sat Therefore this example is the DST which starts from the First Sunday of April to the 1st Sunday of November Date Display Format Configures the date display format on the LCD Th...

Page 75: ...d menu mode is LCD Access Configuration via Keypad Menu Configures access control for keypad Menu settings Unrestricted all options on LCD menu can be accessed Basic settings only only options for bas...

Page 76: ...phone Web Restrict mode Lockout Duration Specifies the time in minutes that the web or LCD login interface will be locked out to user after five login failures This lockout time is used for web login...

Page 77: ...on the built in custom or both trusted certificates list The default setting is Default Certificates Keypad Lock Enable Keypad Locking If set to Yes the keypad can be locked by pressing and holding t...

Page 78: ...is 0 to 90 Enable Missed Call Backlight If set to Yes LCD backlight will be turned on when there is a missed call on the phone LED New Message LED Indicator Configures the LED indicator mode when ther...

Page 79: ...ker to ring when headset is used on Toggle Headset Speaker mode If set to Yes when the phone is in Headset Toggle Headset Speaker mode both headset and speaker will ring on incoming call The default s...

Page 80: ...Request Username The username for the ACS to connect to the phone Connection Request Password The password for the ACS to connect to the phone Connection Request Port The port for the ACS to connect...

Page 81: ...uration file in xml format Note Configuration file does not include passwords or CA Custom certificate Download User configuration This allows users to download part of the configuration that does not...

Page 82: ...ade and provisioning The default setting is No Automatic Upgrade Check Interval m Specifies the time period to check for firmware upgrade in minutes The default value is 10080 Hour of the Day 0 23 Def...

Page 83: ...local network Please note this option will be effective only when option Allow DHCP Option 43 and Option 66 to Override Server is enabled The default setting is None Config Provision Download and Pro...

Page 84: ...bound and outbound calls INFO level registration status change INFO level negotiated codec INFO level Ethernet link up INFO level SLIC chip exception WARNING and ERROR levels Memory exception ERROR le...

Page 85: ...all Outgoing Calls Configures the Action URL to send when phone places a call Missed Call Configures the Action URL to send when phone has a missed call Established Call Configures the Action URL to s...

Page 86: ...ward no answer function Destination Add Destination Destination Name Identify the destination name It must be unique Protocol Configure the protocol associated with the destination server Currently XM...

Page 87: ...ach call Interval Report VQ RTCP XR Interval Report When enabled phone will send an interval quality report to the central report collector periodically throughout a call VQ RTCP XR Interval Report Pe...

Page 88: ...ective Time Effective Time Custom Working time non working time Application Page Definitions Table 15 Application Page Definitions Application Web Service Use Auto Location Service To enable or disabl...

Page 89: ...he phonebook XML This field could be IP address or URL with up to 256 characters Phonebook Download Interval Configures the phonebook download interval in minutes If set to 0 automatic download will b...

Page 90: ...eam dc com Username Configures the bind Username for querying LDAP servers Some LDAP servers allow anonymous binds in which case the setting can be left blank Password Configures the bind Password for...

Page 91: ...ds can be displayed Example cn sn telephoneNumber Max Hits Specifies the maximum number of results to be returned by the LDAP server If set to 0 server will return all search results The default setti...

Page 92: ...to show only selected call history type All Answered Dialed Missed and Transferred and use navigation keys to browse pages when many entries exist External Service Page Definitions Table 16 External S...

Page 93: ...ns If it is empty the path com broadsoft xsi actions will be used XSI Authentication Type Defines the authentication type to use login credentials or SIP credentials If set to Login Credentials please...

Page 94: ...irectory types are Group Directory Enable Disable and rename the BroadWorks Xsi Group Directory features on the phone If keep the Name box blank the phone will use the default name Group for it Enterp...

Page 95: ...nable Disable and rename the BroadWorks Xsi Placed Call Log features on the phone If keep the Name box blank the phone will use the default name Outgoing for it Received Call Log Enable Disable and re...

Page 96: ...blic IP keep this field blank Use Random Ports It is under Settings General Settings This setting depends on your network settings When set to Yes it will force random generation of both the local SIP...

Page 97: ...can also define whether RTP packets will be captured or not from With RTP Packets option When the capture configuration is set press Start button to start packet capture The Status will become RUNNIN...

Page 98: ...support unified firmware for all GRP260X models Figure 8 GRP260X Unified Firmware Firmware Upgrade The GRP260X series can be upgraded via TFTP FTP FTPS HTTP HTTPS by configuring the URL IP Address for...

Page 99: ...ver possible No Local TFTP FTP HTTP Servers For users that would like to use remote upgrading without a local TFTP FTP HTTP server Grandstream offers a NAT friendly HTTP server This enables users to d...

Page 100: ...P FTPS or HTTP HTTPS server path for the configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be the same or different from the Firmware...

Page 101: ...ttempt to download Config File again When doing provision on the phone if your first config file contains p values listed below phone will try to download the potential second cfg xml file and apply t...

Page 102: ...set to 1 in config file phone will need to reboot if any change is applied by downloading the config file Specifically following the process below First time download 1 Phone downloaded a config file...

Page 103: ...o Touch Provisioning After the phone sends config file request to the Broadsoft provisioning server via HTTP HTTPS if the provisioning server responds 401 Unauthorized asking for authentication the ph...

Page 104: ...ate to Settings Advanced Settings 3 Select Factory Reset 4 A warning window will pop out to make sure a reset is requested and confirmed Press the Yes Softkey to confirm and the phone will reboot or N...

Page 105: ...and User and Developer Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate su...

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