Glentek SMB9675-1A-1-6889, Installation & Operation Manual

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CHAPTER SIX: WARRANTY, FACTORY REPAIR AND SAFETY
6.1. Warranty
Any product, or part thereof, manufactured by Glentek, Inc., described in this manual,
which under normal operating conditions, in the plant of the original purchaser, thereof
proves defective in material or workmanship within one year from the date of shipment by
us, as determined by an inspection by us, will be repaired or replaced free of charge, FOB
our factory, El Segundo, California, U.S.A. provided that you promptly send to us notice of
the defect and establish that the product has been properly installed, maintained, and
operated within the limits of rated and normal usage, and that no factory sealed
adjustments have been tampered with. Glentek's liability is limited to repair or
replacement of defective parts.
Any product or part manufactured by others and merely installed by us, such as an electric
motor, etc., is specifically not warranted by us and it is agreed that such product or part
shall only carry the warranty, if any, supplied by the manufacturer of that part. It is also
understood that you must look directly to such manufacturer for any defect, failure, claim
or damage caused by such product or part.
Under no circumstances shall Glentek, Inc. or any of our affiliates have any liability
whatsoever for claims or damages arising out of the loss of use of any product or part sold
to you. Nor shall we have any liability to yourself or anyone for any indirect or
consequential damages such as injuries to person and property caused directly or
indirectly by the product or part sold to you, and you agree in accepting our product or part
to save us harmless from any and all such claim
6.2. Factory Repair
Should it become necessary to return a vector drive to Glentek for repair, please follow
the procedure described below:
1. Reassemble the unit, if necessary, making certain that all the hardware is
in place.
2. Tag the unit with the following information:
A. Serial number and model number.
B. Company name, phone number, and name of representative
returning the unit.
C. A brief notation explaining the malfunction.
D. Date the unit is being returned.
3. Repackage the unit with the same care and fashion in which it was re-
ceived. Label the container with the appropriate stickers (e.g.: FRAGILE:
HANDLE WITH CARE).
4. Contact a Glentek representative, confirm that the unit is being returned
to the factory and obtain an RMA (Return Material Authorization) number.
The RMA number must accompany the unit upon return to Glentek.