Gewiss JOINON I-CON PREMIUM GWJ3201A, User And Installation Manual

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The station codifies the errors found by the electronic board and saves them in the internal log.
The log files are saved on the microSD card on the electronic board. These files need to be analysed in order to
find the cause of the problem.
The errors that might be detected by the charging station are listed below
Error code Description Solution
Error 4
The contactor is working when it
shouldn't be. The Type 2 socket-outlet
is powered in the standby condition
Check the signal from the electronic board to the
contactor, to make sure the former isn't controlling
the latter. If the board isn't controlling the contactor,
make sure the contactor contacts aren't jammed.
If necessary, replace the device
Error 8
The external energy meter (installed
and connected to the station for the
DLM operating mode) or the internal
one does not communicate with the
station
Check the Modbus line connection
Check the power supply to the energy meters
Make sure the energy meters are working properly
Make sure the component on the Modbus line is
numbered correctly
Error 13
DC current detected on return line
from the vehicle
In this situation, the charging session is immediately
suspended. Remove the recharging cable from the
vehicle and wait to begin a new session.
If the problem persists, contact the manufacturer of
the vehicle
Error 14
Short-circuit detected on the CP
signal
The station detects a short-circuit between the CP
signal and earth.
Remove the cable and try again.
If the error persists, replace the cable.
Error 15
The load connected is not suitable for
recharging
If a vehicle has been connected but the problem
persists, contact the manufacturer of the vehicle.
Error 16 Problem found with BLE connectivity
Contact GEWISS customer support.
The station can still be used, but it cannot be con-
figured via the APP.
Error 18
Communication problem between the
graphic interface and the electronic
board
Or incorrect configuration of the
product code
Contact GEWISS customer support to attempt
station configuration
If the problem continues, contact GEWISS customer
support.
Station OFF
The electronic board is not receiving
the power supply it needs in order to
work
Check the power supply upstream of the station
Check that the circuit breaker protection on the
electronic board protection panel is working prop-
erly
Check the 12V power supply to the electronic board
In the case of products connected to the JOINON platform, or if the maintenance package has been purchased,
call the FreePhone number 800 123 325 when necessary.
In all other cases where technical support is required, call GEWISS SAT customer service.
FAULTS AND TROUBLESHOOTING
15.
CHARGE POWER REDUCTION BASED ON THE INTERNAL TEMPERATURE
14.
The charging station has an internal temperature sensor. Based on the internal temperatures detected, which are
influenced by the environmental conditions and the state of the charging station (stand-by, charging or error),
the charging power can be decreased in order to protect the integrity and operation of the internal components.
For example, charging at 22kW, if the internal temperature exceeds the set threshold, is decreased to 11kW until
the internal temperatures detected do not return below the set limits.