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Chapter Five:
Troubleshooting
This chapter of the manual is divided into two parts:
♦
Questions and answers regarding setting up OMEGA 2.6
♦
Error messages
Questions and answers
I’m a previous GRAPHIX ADVANTAGE customer who is upgrading my system. The label on
my upgrade kit is missing, so when the system asks for the password I don’t have one. What
should I do?
All GRAPHIX ADVANTAGE to OMEGA 2.6 upgrades have new security keys which are pre-
made to the current version. You will not need a password to install OMEGA 2.6. You should
remove your existing security key from the pc and follow the instructions as outlined in the
Getting Started Manual.
Where do I find the OMEGA 2.6 serial number and system ID?
Right-click the GSPTray icon from the Startup status bar. Choose System Identification String
from the menu list. The serial number is also located on the security key.
When I try to install the software, I get an error message telling me to close all Gerber
applications?
It probably means that you minimized a Gerber program to an icon, rather than closing it
(GSPPlot or GSPTray, for example). Check the task bar at the bottom of your desktop and close
the application.
My system cannot communicate with the plotter?
♦
Check the cables to ensure that they are correctly and securely installed, or try another
COM port.
♦
Ensure you are connected directly to the PC with no adapters between the pc and
plotter.
♦
Verify you have selected the appropriate plotter driver in GSPTray.
♦
Verify the queue folder is shared as gspqueue on both systems, if this is a
networked/remote device.
♦
If you are still unsuccessful, call Gerber Technical Support at 860-644-6971 to verify the
installation.
