Troubleshooting for SharpX mobile installation
tip.genetec.com | AutoVu Hardware Guide for SharpX Mobile Installation
EN.410.018-XS(6) | Last updated: October 6, 2016
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Troubleshooting SharpX network communication and
Patroller ports
If the unit fails to communicate with the server, you can troubleshoot the issue.
What you should know
Starting with Security Center 5.2, the SharpX can be configured using the "Security Center - Auto"
extension. For more information, refer to the
Sharp Administrator Guide
.
To troubleshoot the network communication:
• Check the IP settings (address, subnet, gateway).
• Ensure that you can ping the SharpX from the Patroller's laptop/workstation.
To troubleshoot Patroller ports:
• Consult the
Patroller Administrator Guide
for a complete list of ports.
Patroller’s InstallShield takes care of opening the required firewall ports.
