GE Grid Solutions
D25
User's Manual
GE Information
994-0081-3.00-21
151
Reporting Problems,
Continued
Isolation
We require a detailed description of the steps you have undertaken to isolate
the D25 crash and the results of each step. This minimizes any re-work and
expedites a resolution. Questions you should be prepared to answer:
1.
Have you been able to recreate the crash in your lab? In either case, detail the
steps taken so far.
2.
Does your lab setting differ from that in the field? If so how?
3.
Have you been able to recreate the sequence of events that occurred in the field
D25 prior to the crash?
4.
What hardware components have you tried replacing and what were the results?
5.
What firmware upgrades have you tried and what were the results?
6.
What applications have you tried disabling in the configuration and what were
the results?
If the D25 crash can be isolated, it is likely that it can continue to function,
albeit with reduced functionality. Typically, D25 crashes are the result of one
particular software application. If the application is disabled, the D25 will
proceed to run normally:
7.
Please list which applications you have disabled or modified in order for D25 to
run.
8.
Please detail what functionality has been disabled as a result of these field
changes.
Restoring a
Crashed D25
After collected all the required data, you will need to restore the D25.
1.
First reset the 68K Monitor error log by typing EL /R, then type BOOT to reboot
the product.
2.
If the RTU crashes immediately after rebooting, re-download the configuration
and reboot.
Summary of Contents for D25
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