Gateway MX6211b, User Manual

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Troubleshooting www.gateway.com
163
You cannot see other computers on your network
■
Your notebook may not have the same workgroup name as the other
computers on your network. For more information, see
“Naming your
computers and workgroup” on page 100 .
■
If your notebook was previously connected directly to your cable or DSL
modem, and your ISP requires you to use a static IP address, your notebook
is not set up to use a DHCP server.
Caution
If your notebook was a member of a
domain before you join a workgroup, it is
disjoined from the domain and your
computer account disabled. Contact
your company computer department or
network administrator for more
information.
You cannot connect to your network
■
If your notebook is a member of a domain at your workplace, you may not
be able to connect your notebook to your home network workgroup to
access shared files or printers on your home network. You may, however,
be able to access the Internet through your home network.
Passwords
Your notebook does not accept your password
Make sure that C
APS LOCK
and N
UM LOCK
are turned off, then retype the
password.
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is very secure, with
no easy way to recover a forgotten password. You must return your notebook
for repair. Call Gateway Customer Care for instructions.
PC Cards
You installed a PC Card and now your notebook is having problems
■
Make sure that you have correctly installed required software for the
PC Card. For more information, see your PC Card’s documentation.
■
Make sure that the PC Card you installed is not causing a system resource
conflict. For more information on resource conflicts, see
“Device
installation” on page 149 .
Pen (tablet PC)
The convertible notebook does not respond to the pen
■
You are not using the correct pen. Use only digitizer pens sold by Gateway
for your convertible notebook. The convertible notebook does not
respond to other tablet pens or plastic pens.
Tips & Tricks
For instructions on recalibrating pen
settings, see “Adjusting tablet and pen
settings” on page 126 .
The pen tip does not line up with the pointer when you tap the screen
■
The pen and display need recalibrating in both Landscape and Portrait
mode. Recalibrate through the
Pen Settings tab of the Tablet and Pen
Settings dialog box.
Pointing device
See “Touchpad or optional pointing device” on page 166 .