Gateway MX6211b, User Manual

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Troubleshooting www.gateway.com
153
Hard drive
You see an “Insufficient disk space” error message
■
Delete unnecessary files from the hard drive using Disk Cleanup. For
instructions on deleting unnecessary files, see
“Deleting unnecessary files”
on page 136 .
Caution
All deleted files will be lost when you
empty the Recycle Bin.
Help and Support
For more information about file
management, click Start , then click Help
and Support . Type the keyword
file
management in the Search box, then
click the arrow.
■
Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking
Empty Recycle Bin .
■
Save your files to another drive. If the hard drive is full, copy any files not
regularly used to backup media, then delete them from the hard drive.
You see a “Data error” message
This may be the result of a defective area on the hard drive. To fix hard drive
problems, run the Error checking program. For instructions on fixing hard drive
problems, see
“Checking the hard drive for errors” on page 136 .
The hard drive cannot be accessed, or you see a “General failure reading
drive C” error message
■
If a diskette is in the diskette drive, eject it and restart your notebook.
Tips & Tricks
For more information about removing
your hard drive, see the hardware guide.
■
Make sure that the hard drive is installed correctly. Remove it, firmly
reinsert it, then restart your notebook.
■
If your notebook has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
You see a “Non-system disk”, “NTLDR is missing”, or “disk” error message
■
Eject the diskette from the diskette drive, then press E
NTER
.
The secondary hard drive is not recognized
■
The modular drive may not be inserted completely into the drive bay. Press
the drive into the bay, then try to access the drive again.
Internet
Tips & Tricks
For the location of your modem and
network jacks, see the poster or hardware
guide. For the location of your modem
and network jacks on an optional port
replicator, see the port replicator user
guide.
Help and Support
For more information about
troubleshooting Internet connections,
click Start , then click Help and Support .
Type the keyword troubleshooting
connections
in the Search box, then
click the arrow.
You cannot connect to the Internet
■
If you are using a dial-up modem, make sure that the modem cable is
plugged into the modem jack and not the Ethernet network jack.
-OR-
If you are using a cable or DSL modem, make sure that the modem cable
is plugged into the Ethernet network jack and not the modem jack.
■
Make sure that you do not have a problem with your modem. For more
information, see
“Modem (dial-up)” on page 157 .
■
Make sure that your account with your Internet service provider (ISP) is set
up correctly. Contact your ISP technical support for help.
You see an “Unable to locate host” message and are unable to browse the
Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
you have lost your Internet connection, or your ISP is having technical
difficulties.