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Problem
Reason
The Solution
Mixing system: duri-
ng operation, the
ingredients cup was
not inserted within
the mixer lid.
Operate the appliance at speed level 1, when adding ingre-
dients, while the motor is running (e.g. for mayonaise). Avoid
filling the mixing jug up to the maximum possible amount.
Ensure that your food will not run out and wipe off spilled
liquids immediately. Always replace the ingredients cup immedi-
ately after addition.
Liquid runs out from
under the collar of
the blade assembly.
You spilled some
liquid, when filling
or moving the glass
jug, or the bottom
of the blade assem-
bly has not been
completely dry.
Immediately unplug the appliance. Then clean the appliance
(see: ‘Care and Cleaning’). Leave the motor base dry naturally
for 1 day.
Carefully dry the exterior of the used system, before mounting
the system on the motor base.
The glass jug is lea-
king.
See above.
The lid of the glass
jug falls off the
glass jug and the
food is hurled out.
When processing
solid food, pieces of
food may knock out
the lid.
This is caused by the high power and speed of the motor. With
the motor agitating, always keep a hand on the lid, while pro-
cessing solid foodstuffs.
After some minutes
of operation, the
glass jug gets tan-
gibly warm.
Due to the power
that is transmitted
by the motor, your
food may heat up
a little.
This is normal and inevitable.
When crushing ice in
the mixing system,
the ice is melting
too fast.
You did not cool
down the mixing jug
before operation.
If the glass jug is still at room temperature, when filling in ice,
the ice will melt during crushing. Place the glass jug at least
into the refrigerator before filling. Alternatively, cool the glass
jug by filling in some ice and leaving the glass jug cool down
for some minutes. Then discard the ice and fill in a new portion
for crushing.
You left the appli-
ance operate for a
too long time.
Due to the power that is transmitted by the motor, the interior
of the glass jug is heated up, melting your ice. We recommend
to operate the appliance in short pulses.
