Freecom ValueLoader, User Manual

Page: 65 / 88

Diagnostics and Troubleshooting
Troubleshooting
ValueLoader LTO Tape Autoloader User Manual 51
Tape Movement
Tape stuck in drive. • Power cycle the ValueLoader, allow it to complete
initialization (which in rare cases can take as long as 10
minutes), and then retry unloading the tape using the
ValueLoader Operator’s Panel controls.
• Allow the tape drive to complete all operations. This may take
as long as 10 minutes if you reset or cycle power on the
ValueLoader while the cartridge is positioned at the physical
end of the media.
• Make sure that the backup software is not reserving the slot or
preventing the tape drive from ejecting the cartridge. The
backup software needs to cancel the reservation and any hold
it has on the tape drive. Temporarily disconnecting the
ValueLoader from the host server eliminates the host and its
software as a problem source.
• Contact your service representative.
Tape stuck in storage slot. • See Removing Stuck Cartridges on page 55.
Media
Cleaning or data cartridge
incompatible with drive
• Make sure you are using cleaning and data cartridges that are
compatible with the tape drive. The ValueLoader
automatically unloads incompatible cartridges to their original
slot.
Problem Solution