Ford Escape 2013, Owner'S Manual, Page: 313 / 892

Voice Command Issues
Possible Solution(s) Possible Cause(s) Issue
· Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections. · You may be using the
wrong voice commands.
· You may be speaking too
soon or at the wrong time. SYNC does not understand
what I am saying.
· Be aware that SYNC's
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
· Review the media voice
commands at the beginning
of the media section. · You may be using the
wrong voice commands.
· You may not be saying the
name exactly as it is saved. SYNC does not understand
the name of a song or artist.
· Say the song or artist
exactly as they are listed. If
you say "Play Artist Prince"
the system does not play
music by Prince and the
Revolution or Prince and the
New Power Generation.
· The system may not be
"reading" the name the
same way you are saying it.
· Make sure you are saying
the complete title such as
"California remix featuring
Jennifer Nettles".
· If the songs are saved in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
· Do not use special charac-
ters in the title as the system
does not recognize them.
· Review the phone voice
commands at the beginning
of the phone section. · You may be using the
wrong voice commands.
· You may not be saying the
name exactly as it is saved. SYNC does not understand
or is calling the wrong
contact when I want to
make a call.
· Make sure you are saying
the contacts exactly as they
are listed. For example, if a
contact is saved as Joe
Wilson, say "Call Joe
Wilson".
· Contacts in your phone-
book may be very short and
similar, or they may contain
special characters.
· Your phonebook contacts
may be saved in CAPS.
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SYNC®