Extreme Networks ExtremeWare 7.2e, Installation And User Manual

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ExtremeWare 7.2e Installation and User Guide 325
C
Troubleshooting
If you encounter problems when using the switch, this appendix may be helpful. If you have a problem
not listed here or in the release notes, contact your local technical support representative.
LEDs
Power LED does not light:
Check that the power cable is firmly connected to the device and to the supply outlet.
On powering-up, the MGMT LED lights yellow:
The device has failed its Power On Self Test (POST) and you should contact your supplier for advice.
A link is connected, but the Status LED does not light:
Check that:
• All connections are secure.
• Cables are free from damage.
• The devices at both ends of the link are powered-up.
• Both ends of the Gigabit link are set to the same autonegotiation state.
The Gigabit link must be enabled or disabled on both sides. If the two sides are different, typically
the side with autonegotiation disabled will have the link LED lit, and the side with autonegotiation
enabled will not be lit. The default configuration for a Gigabit port is autonegotiation enabled. This
can be verified by entering the following command:
show ports {mgmt | <portlist>} configuration
Switch does not power up:
All products manufactured by Extreme Networks use digital power supplies with surge protection. In
the event of a power surge, the protection circuits shut down the power supply. To reset, unplug the
switch for 1 minute, plug it back in, and attempt to power up the switch.
If this does not work, try using a different power source (different power strip/outlet) and power cord.