Tritex 1 Installation and Setup
118
09/27/12
PN: 27666
Exlar Corporation
Rev. M
952-500-6200M
Returning a Product for Repair
STANDARD REPAIR LEADTIME:
Two weeks for written evaluation from Exlar
Two weeks from receipt of approval (by fax or email) for repair where parts are
available.
An evaluation charge per unit after evaluation applies if customer chooses not to
repair; or if product is found not in need of repair.
EXPEDITED REPAIR LEADTIME
:
An expedite charge per unit can be quoted.
This provides one week for written evaluation from Exlar
This provides one week from receipt of approval (by fax or email) for repair where
parts are available.
PROCEDURE:
Please discuss the return with Exlar Technical Support prior to requesting an RGA
number to see if it is possible to resolve the issue prior to return.
If it is determined that an RGA number is required, please do so by contacting the
Returned Goods Administrator. Phone 952-500-6200 or email
.
International Repairs: Closely follow instructions provided by the Exlar
Returned Goods Administrator. Failure to comply with issued instructions
may result in delays for repair and return.
Exlar requires a purchase order at the time of RGA; $0 on warranty returns, or for the
standard evaluation charge per unit on all non-warranty units for the evaluation fee.
Following the evaluation, you will receive a quote from Exlar on the charges that will
apply. If the actuator repair is approved, the evaluation fee will be waived and we will
request an amended PO for the actual repair value.
