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Eversense CGM User Guide
Q: Can I still use the same smart transmitter if I switch
to a new mobile device?
A: You will need to install the app on your new mobile
device and pair it with your smart transmitter. The
last 3 days of historical data will be synced to the app
on the new mobile device.
Q: What is the Do Not Disturb option?
A: When Do Not Disturb is enabled in the Eversense
App Settings, the mobile app will stop displaying
non-critical alerts. The smart transmitter will also
stop providing vibratory alerts for non-critical alerts.
Critical alerts will still be provided by the smart
transmitter and the mobile app.
Note that the Do Not Disturb feature on your
smartphone overrides the Do Not Disturb option in
the app. So if the Do Not Disturb feature on your
smartphone is turned on, you will not receive the
alerts on the smart transmitter or in the app.
Be aware that some apps may automatically enable
Do Not Disturb on your phone.
Q: Why does my status bar say “syncing”?
A: “Syncing” will appear in the status bar when the app
on your mobile device is connecting to your smart
transmitter.
Q: My Glucose Settings and Temp Profile Settings are
grayed out and I cannot adjust them.
A: Your app must be paired to a smart transmitter to be
able to adjust your Glucose and Temp Profile settings.
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