Epson ET-M3140 Series User Manual Download Page 142

Page: 142 / 185

Solving Problems

Checking the Printer Status

Checking Messages on the LCD Screen

If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.

Error Messages

Solutions

Printer Error

Turn on the printer again. See your
documentation for more details.

Remove any paper or protective material in the printer. If the error
message is still displayed, contact Epson support.

Paper out in XX.

Load paper, and then insert the paper cassette all the way.

Paper Setup Auto Display is set to Off. Some
features may not be available. For details, see
your documentation.

Paper Setup Auto Display

is disabled, the

Paper Setting

screen is

not displayed when you load paper in the paper cassette.

No dial tone is detected.

This problem might be resolved by selecting

Settings

General

Settings

Fax Settings

Basic Settings

Line Type

and then

selecting

PBX

. If your phone system requires an external access code to

get an outside line, set the access code after selecting

PBX

. Use # (hash)

instead of the actual access code when entering an outside fax number.
This makes connection more secure.

If the error message is still displayed, set the

Dial Tone Detection

settings to disabled. However, disabling this feature may drop the first
digit of a fax number and send the fax to the wrong number.

Check that the printer driver is installed on the
computer and that the USB port settings for the
printer are correct.

Make sure the printer port is selected correctly in

Property

Port

from

the

Printer

menu as follows.

Select "

USBXXX

" for a USB connection.

Recovery Mode

The printer has started in recovery mode because the firmware update
failed. Follow the steps below to try to update the firmware again.

1. Connect the computer and the printer with a USB cable.

2. Visit your local Epson website for further instructions.

Related Information

“Contacting Epson Support” on page 184

“Installing Applications” on page 138

“Updating Applications and Firmware” on page 139

Checking the Printer Status - Windows

Access the printer driver window.

User's Guide

Solving Problems

142

Summary of Contents for ET-M3140 Series

Page 1: ...User s Guide NPD6004 01 EN ...

Page 2: ... Registering or Editing Contacts 33 Registering or Editing Grouped Contacts 34 Menu Options for Settings 34 Menu Options for General Settings 34 Menu Options for Maintenance 37 Menu Options for Print Status Sheet 38 Menu Options for Print Counter 39 Menu Options for Reports 39 Menu Options for User Settings 39 Menu Options for Restore Default Settings 39 Menu Options for Firmware Version 40 Saving...

Page 3: ... 94 Receiving Faxes on the Printer 96 Receiving Incoming Faxes 97 Receiving Faxes by Making a Phone Call 98 Saving of Received Faxes 99 Using Other Faxing Features 100 Printing Fax Report Manually 100 Menu Options for Faxing 101 Recipient 101 Fax Settings 101 More 102 Menu Options for User Settings 103 Menu Options for Inbox 103 Sending a Fax from a Computer 103 Sending Documents Created Using an ...

Page 4: ...n the LCD Screen 142 Checking the Printer Status Windows 142 Checking the Printer Status Mac OS 143 Checking the Software Status 143 Removing Jammed Paper 143 Removing Jammed Paper from the Front Cover 144 Removing Jammed Paper from the Rear Paper Feed Slot 145 Removing Jammed Paper from Inside the Printer 145 Removing Jammed Paper from Rear Cover 147 Removing Jammed Paper from the ADF 148 Paper D...

Page 5: ...rror Occurs 170 Sent Fax Quality Is Poor 170 Faxes Are Sent at the Wrong Size 171 Received Fax Quality Is Poor 171 Received Faxes Are Not Printed 171 Pages are Blank or only a Small Amount of Text is Printed on the Second Page in Received Faxes 172 Other Faxing Problems 172 Cannot Make Calls on the Connected Telephone 172 Answering Machine Cannot Answer Voice Calls 172 Sender s Fax Number Not Disp...

Page 6: ... www epson eu Support or the Epson worldwide support website at http support epson net Digital manual Start EPSON Software Updater on your computer EPSON Software Updater checks for available updates of Epson software applications and the digital manuals and allows you to download the latest ones Related Information Software Update Tools EPSON Software Updater on page 137 Using the Manual to Searc...

Page 7: ...ages you need Click Print in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the start page and the end page Example 20 25 To specify pages that are not in series divide the pages with commas Example 5 10 15 Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImporta...

Page 8: ...03 R2 and Windows Server 2003 refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating system Microsoft Windows XP Professional x64 Edition...

Page 9: ...t place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands If the LCD screen is damaged contact your dealer If the liquid crystal solution gets on your hands wash them thoroughly with soap and water If the liqu...

Page 10: ...ampere rating If you plan to use the printer in Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting...

Page 11: ...re normal and do not indicate that it is damaged in any way Only use a dry soft cloth for cleaning Do not use liquid or chemical cleaners The exterior cover of the touchscreen could break if it receives a heavy impact Contact your dealer if the panel surface chips or cracks and do not touch or attempt to remove the broken pieces Press the touchscreen gently with your finger Do not press force or o...

Page 12: ...originals D ADF edge guide Feeds originals straight into the printer Slide to the edges of the originals E ADF document support Supports originals F ADF output tray Holds originals ejected from the ADF A Control panel Indicates the printer s status and allows you to make print settings B Ink tank cover Open to refill the ink tank C Ink tank Contains the ink tank User s Guide Printer Basics 12 ...

Page 13: ...r glass Place the originals C Print head Ink is ejected from the print head nozzles underneath D Edge guide Feeds the paper straight into the printer Slide to the edges of the paper E Paper cassette Loads paper F Output switch lever Raise to output paper to the output tray Lower to output paper facing up to the front of the printer G Printer cover Open when removing jammed paper User s Guide Print...

Page 14: ...C LINE port Connects a phone line D EXT port Connects external phone devices E AC inlet Connects the power cord F Rear paper feed slot Loads paper G Rear cover Remove when removing jammed paper H Maintenance box cover Open when replacing the maintenance box Related Information Control Panel on page 14 Control Panel User s Guide Printer Basics 14 ...

Page 15: ...g menu This action bar is displayed on the home screen only B Displays each menu C Switch tabs D Indicates the setting items Tap each item to set or change the settings The grayed out items are not available Tap the item to check why they are unavailable E Execute the current settings Available functions vary depending on each menu This action bar is displayed on the basic settings tab only Icons ...

Page 16: ...quality Indicates that Mute is set for the printer Displays the Fax Data Information screen Indicates that there is additional information Select the icon to displays the message Indicates a problem with the items Select the icon to check how to solve the problem Indicates that there is data that has not yet been read printed or saved The number displayed indicates the number of data items Related...

Page 17: ...d off Tap the input field to enter the value name and so on Entering Characters You can enter characters and symbols by using on screen keyboard when you register a contact and so on Note Available icons vary depending on the setting item User s Guide Printer Basics 17 ...

Page 18: ... character to the left Viewing Animations You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen Press button Displays the help screen Tap How To and then select the items that you want to view Tap How To at the bottom of the operation screen Displays the context sensitive animation A Indicates the total number of steps and the current st...

Page 19: ...rmal print quality settings are available Although some printer drivers allow you to select a better print quality the printouts are printed using Standard or Normal Paper suitable for printing documents Media Name Size Loading Capacity Sheets 2 Sided Printing Paper Cassette Rear Paper Feed Slot Epson Bright White Ink Jet Paper A4 200 1 Paper suitable for printing documents and photos Media Name S...

Page 20: ...86 to 215 9 1200 1 User Defined mm 2 182x257 to 215 9 297 1 1 1 Paper on which information such as the sender s name or corporation name are pre printed in the header There must be a margin of 3 mm or more at the top of the paper 2 sided printing is not available for letterhead paper 2 Only printing from computer is available Thick papers Media Name Size Loading Capacity Sheets 2 Sided Printing Pa...

Page 21: ...fan or curl photo paper Doing so may damage the printable side If the paper is curled flatten it or curl it slightly in the opposite direction before loading Printing on curled paper may cause paper jams and smears on the printout Do not use paper that is wavy torn cut folded damp too thick too thin or paper that has stickers stuck to it Using these types of paper causes paper jams and smears on t...

Page 22: ...er Cassette 1 Open the paper cassette cover until it clicks 2 Check that the printer is not operating and then slide out the paper cassette cImportant The paper cassette cannot be removed User s Guide Preparing the Printer 22 ...

Page 23: ...ith the printable side facing down load paper until it touches the back of the paper cassette cImportant Do not load more than the maximum number of sheets specified for the paper 8 5 x 13 in Load paper using the line User s Guide Preparing the Printer 23 ...

Page 24: ...ype settings screen by selecting Settings General Settings Printer Settings Paper Source Settings Paper Setting For letterhead paper select Letterhead as the paper type For letterhead paper if you print on paper that is smaller than the setting in the printer driver the printer may print beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside ...

Page 25: ...r Related Information Paper Handling Precautions on page 21 Available Paper and Capacities on page 19 List of Paper Type on page 28 Loading Envelopes and Precautions on page 27 Loading Paper in the Rear Paper Feed Slot 1 Slide out the edge guides 2 Load a single sheet of paper at the center of the rear paper feed slot with the printable side facing up User s Guide Preparing the Printer 25 ...

Page 26: ... bottom Adjust the print position of your file to avoid printing over the holes 3 Slide the edge guides to the edges of the paper 4 When you load thick paper or business card size paper lower the output switch lever to output the paper to the front of the printer User s Guide Preparing the Printer 26 ...

Page 27: ...ect paper size setting 2 sided printing is not available for letterhead paper Also the print speed may be slower Related Information Paper Handling Precautions on page 21 Available Paper and Capacities on page 19 Loading Envelopes and Precautions on page 27 Loading Envelopes and Precautions Load envelopes in the center of the rear paper feed slot short edge first with the flap facing down and slid...

Page 28: ...To obtain optimum printing results select the paper type that suits the paper Media Name Media Type Control Panel Printer Driver Epson Bright White Ink Jet Paper Plain paper Plain paper Epson Matte Paper Heavyweight Epson Double Sided Matte Paper Matte Epson Matte Epson Photo Quality Ink Jet Paper Photo Quality IJ Epson Photo Quality Ink Jet Outputting Paper Printed paper is ejected to the output ...

Page 29: ...ns for media that can be placed in the ADF it may not feed from the ADF or the scan quality may decline depending on the paper properties or quality cImportant Do not feed photographs or valuable original artwork into the ADF Misfeeding may wrinkle or damage the original Scan these documents on the scanner glass instead To prevent paper jams avoid placing the following originals in the ADF For the...

Page 30: ... of the originals 2 Open the ADF input tray 3 Pinch and slide out the ADF edge guide 4 Place the originals face up and short edge first in the ADF and then slide the ADF edge guide to the edge of the originals User s Guide Preparing the Printer 30 ...

Page 31: ...Select Landscape on the control panel as described below Copy Advanced Settings Original Orientation Landscape Place the originals on the ADF in the direction of the arrow Portrait originals Select Portrait on the control panel as described below Copy Advanced Settings Original Orientation Portrait Place the originals on the ADF in the direction of the arrow Placing Originals on the Scanner Glass ...

Page 32: ... Note If there is any trash or dirt on the scanner glass the scanning range may expand to include it so the image of the original may be displaced or reduced 3 Place the original face down and slide it to the corner mark Note A range of 1 5 mm from the corner of the scanner glass is not scanned When originals are placed in the ADF and on the scanner glass priority is given to the originals in the ...

Page 33: ...diting Contacts 1 Select Fax on the home screen 2 Select Contacts 3 Do one of the following To register a new contact select Add Entry and then select Add Contact To edit a contact select on the target contact and then select Edit To delete a contact select on the target contact and then select Delete and then select Yes You do not have to perform following procedures 4 Make the necessary settings...

Page 34: ...elete and then select Yes You do not have to perform following procedures 4 Enter or edit the Group Name and the Index Word and then select Contact s Added to the Group Required 5 Select the contacts that you want to register in the group and then tap Close Note You can register up to 99 contacts To deselect a contact tap it again 6 Tap OK Related Information Entering Characters on page 17 Menu Op...

Page 35: ...nding on the location of purchase Power Off If Inactive Select this setting to turn the printer off automatically if it is not used for a specified period of time Any increase will affect the product s energy efficiency Please consider the environment before making any change Power Off If Disconnected Select this setting to turn the printer off after 30 minutes when all ports including the LINE po...

Page 36: ... Select On to feed paper from the paper source set as A4 size when there is no paper source set as Letter or feed from the paper source set as Letter size when there is no paper source set as A4 Error Notice Select On to display an error message when the selected paper size or type does not match the loaded paper Paper Setup Auto Display Select On to display the Paper Setting screen when loading p...

Page 37: ...ncels printing Quiet Mode Select On to reduce noise during printing however this may lower the print speed Depending on the paper type and print quality settings you selected there may be no difference in the printer s noise level Ink Drying Time Select the ink drying time you want to use when performing 2 sided printing The printer prints the other side after printing one side If your printout is...

Page 38: ...l Select this feature to reset the ink level to 100 when refilling the ink tank Remaining capacity of Maintenance box Displays the approximate service life of the maintenance box When is displayed the maintenance box is nearly full When is displayed the maintenance box is full Paper Guide Cleaning Select this feature if there are ink stains on the internal rollers The printer feeds paper to clean ...

Page 39: ...ports Select the menus on the control panel as described below Settings Reports Checks the current fax connection and prints a report Menu Options for User Settings Select the menus on the control panel as described below Settings User Settings You can change the default settings of the following menus Copy Scan to Computer Fax Menu Options for Restore Default Settings Select the menus on the cont...

Page 40: ...ronment before making any change Depending on the location of purchase the printer may have a feature that turns it off automatically if it is not connected for 30 minutes Saving Power Control Panel 1 Select Settings on the home screen 2 Select General Settings Basic Settings 3 Do one of the following Note Your product may have the Power Off Settings or Power Off Timer feature depending on the loc...

Page 41: ...51 Managing Contacts on page 33 Menu Options for User Settings on page 39 Report Settings Menu on page 53 Connecting to a Phone Line Compatible Telephone Lines You can use the printer over standard analogue telephone lines PSTN Public Switched Telephone Network and PBX Private Branch Exchange telephone systems You may not be able to use the printer with the following phone lines or systems VoIP ph...

Page 42: ...lightning strikes occur frequently we recommend that you use a surge protector Connecting to a Standard Phone Line PSTN or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer Connecting to DSL or ISDN Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the printer See the documentation prov...

Page 43: ...unction before connecting See the manuals that came with the phone device for details If you connect an answering machine make sure the printer s Rings to Answer setting is set higher than the number of rings your answering machine is set to answer a call 1 Remove the cap from the EXT port on the back of the printer 2 Connect the phone device and the EXT port with a phone cable User s Guide Fax Se...

Page 44: ...nter Ready to Send and Receive Faxes Using Fax Setting Wizard Fax Setting Wizard configures the basic fax features to make the printer ready to send and receive faxes The Wizard is displayed automatically when the printer is turned on for the first time You can also display the wizard manually from the printer s control panel You need to run the wizard again in case the wizard is skipped when the ...

Page 45: ... to set this option Select Skip and then go to step 10 Note Distinctive ring services offered by many telephone companies the service name differs by company allows you to have several phone numbers on one phone line Each number is assigned a different ring pattern You can use one number for voice calls and another for fax calls Select the ring pattern assigned to fax calls in DRD Depending on the...

Page 46: ...ing Only a Connected Phone Remote Receive on page 48 Basic Settings Menu on page 53 Making Settings Individually for Printer s Fax Features You can configure the printer s fax features individually using the printer s control panel The settings made using Fax Setting Wizard can also be changed For more details see the descriptions of the Fax Settings Menu Related Information Menu Options for Fax S...

Page 47: ...g Faxes With an External Phone Device A printer with an external phone device works as follows If your phone device is the answering machine and when it answers within the number of rings set in Rings to Answer If the ringing is for a fax The printer automatically switches to receive faxes If the ringing is for a voice call The answering machine can receive voice calls and record voice messages Wh...

Page 48: ...nuals that came with the answering machine for its settings The printer s Rings to Answer setting may not be displayed depending on the region Related Information Usage of Auto Mode on page 47 Basic Settings Menu on page 53 Making Settings to Receive Faxes Operating Only a Connected Phone Remote Receive You can start receiving incoming faxes by only picking up the handset and operating the phone w...

Page 49: ...et to print received faxes by default Besides printing you can set the printer to save received faxes Inbox in the Printer You can save received faxes to the Inbox You can view them on the printer s control panel so that you can print only the ones you want to print or delete unnecessary faxes A computer PC FAX reception Outside of the Printer The above features can be used at the same time If you...

Page 50: ...ived can be saved on the computer Settings General Settings Fax Settings Receive Settings Fax Output Settings Save to Computer Related Information Fax Output Settings Menu on page 51 Making Save to Computer Setting to Also Print on the Printer to Receive Faxes You can make the setting to print received faxes on the printer as well as save them on a computer 1 Select Settings on the home screen on ...

Page 51: ...t the check result on A4 size plain paper Fax Setting Wizard You can find the menu on the printer s control panel below Settings General Settings Fax Settings Fax Setting Wizard Selecting Fax Setting Wizard makes basic fax settings Follow the on screen instructions Related Information Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard on page 44 Receive Settings Menu Relat...

Page 52: ...ttings is enabled the split page number is also included 2 Sided Prints multiple pages of received faxes on both sides of the paper Print Start Timing Select options to start printing the faxes to receive All Pages Received Printing starts after receiving all of the pages To start printing from the first page or last page depends on the setting of Collation Stack feature See the explanation for Co...

Page 53: ...his is disabled you cannot send documents in color Dial Tone Detection Detects a dial tone before starting to dial If the printer is connected to a PBX Private Branch Exchange or digital phone line the printer may fail to start dialing In this situation change the Line Type setting to PBX If this does not work disable this feature However disabling this feature may drop the first digit of a fax nu...

Page 54: ... 0 9 Rejection Fax Rejection Fax Select options to reject receiving junk faxes Rejection Number List If the other party s phone number is in the rejection number list set whether to reject the incoming faxes Fax Header Blank If the other party s phone number is blocked set whether to reject receiving the faxes Unregistered Contacts If the other party s phone number is not in the contacts set wheth...

Page 55: ...t completes successfully and the backups become unnecessary Selecting Off to prepare for an unexpected power off due to an electricity failure or an incorrect operation temporarily stores backup copies of sent and received documents in its memory Clear Backup Data Erases all backup copies temporarily stored in the printer s memory Run this before you give the printer to someone else or dispose of ...

Page 56: ...art button and select Control Panel Printers in Hardware and Sound Right click on your printer and select Printing preferences Windows XP Windows Server 2003 R2 Windows Server 2003 Click the start button and select Control Panel Printers and Other Hardware Printers and Faxes Right click on your printer and select Printing preferences Accessing the printer driver from the printer icon on the task b...

Page 57: ... Right clicking an item displays Help When you select Print Preview you can see a preview of your document before printing 6 Click OK to close the printer driver window 7 Click Print Note When you select Print Preview a preview window is displayed To change the settings click Cancel and then repeat the procedure from step 2 Related Information Available Paper and Capacities on page 19 Loading Pape...

Page 58: ...ties on page 19 Print Settings 1 On the printer driver s Main tab select an option from 2 Sided Printing 2 Click Settings make the appropriate settings and then click OK Make settings for Print Density if necessary Note To print a folded booklet select Booklet When setting Print Density you can adjust print density according to the document type Printing may be slow depending on the combination of...

Page 59: ...ng Related Information Printing Basics on page 56 Main Tab on page 71 Printing and Stacking in Page Order Reverse Order Printing You can print from the last page so that documents are stacked in page order for outputting paper to the front of the printer Print Settings On the printer driver s Main tab select Reverse Order Related Information Printing Basics on page 56 User s Guide Printing 59 ...

Page 60: ...you want to print on from the Output Paper setting Select Reduce Enlarge Document and then select Fit to Page or Zoom to When you select Zoom to enter a percentage Select Center to print the images in the center of the page Related Information Printing Basics on page 56 More Options Tab on page 71 Printing One Image on Multiple Sheets for Enlargement Creating a Poster This feature allows you to pr...

Page 61: ... select the cutting guide options Related Information Printing Basics on page 56 Main Tab on page 71 Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides The actual guides are printed in monochrome but for this explanation they are shown as blue and red lines User ...

Page 62: ... of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks 2 Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back User s Guide Printing 62 ...

Page 63: ...along the vertical red line through the alignment markers this time the line to the left of the cross marks 4 Tape the sheets together from the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together User s Guide Printing 63 ...

Page 64: ...e horizontal blue line through the center of the left and right side cross marks 7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back User s Guide Printing 64 ...

Page 65: ...8 Cut the taped sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back User s Guide Printing 65 ...

Page 66: ...oter You can print information such as a user name and printing date in headers or footers Print Settings On the printer driver s More Options tab click Watermark Features and then select Header Footer Click Settings and then select the items you want to print User s Guide Printing 66 ...

Page 67: ...nting Not selected Tone Correction Automatic Note You can also add your own watermark or anti copy pattern Print Settings On the printer driver s More Options tab click Watermark Features and then select Anti Copy Pattern or Watermark Click Settings to change details such as the size density or position of the pattern or the mark Related Information Printing Basics on page 56 More Options Tab on p...

Page 68: ...ion of the saved files is ecl To open a Print Project click Job Arranger Lite on the printer driver s Maintenance tab to open the Job Arranger Lite window Next select Open from the File menu to select the file Related Information Printing Basics on page 56 Main Tab on page 71 Adjusting the Print Tone You can adjust the tone used in the print job These adjustments are not applied to the original da...

Page 69: ...ormation Printing Basics on page 56 More Options Tab on page 71 Printing to Enhance Light Text and Lines You can enhance light letters and lines to make them more visible or to sharpen images Print Settings On the printer driver s More Options tab click Image Options in the Tone Correction setting Select Enhance Light Text and Lines Related Information Printing Basics on page 56 More Options Tab o...

Page 70: ...tion Printing Basics on page 56 Maintenance Tab on page 72 Canceling Printing You can cancel a print job from the computer However you cannot cancel a print job from the computer once it has been completely sent to the printer In this case cancel the print job by using the printer s control panel Canceling On your computer right click on your printer in Devices and Printers Printer or in Printers ...

Page 71: ...ge and the binding margins When printing multi page documents you can select to print starting from either the front or the back side of the page Print Density Select the document type to adjust the print density If the appropriate print density is selected you can prevent images from bleeding through to the reverse side Select User Defined to adjust the print density manually Multi Page Allows yo...

Page 72: ...o perform manual tone correction Click Advanced for further settings Image Options Enables print quality options such as Emphasize Text You can also thicken thin lines to make them visible on the printouts Watermark Features Allows you to make settings for anti copy pattern or watermarks Additional Settings Rotate 180 Rotates pages 180 degrees before printing This feature is helpful when printing ...

Page 73: ...s waiting to be printed You can check pause or resume print jobs Printer and Option Information Displays the number of sheets of paper fed into the printer or the ADF Language Changes the language used on the printer driver window To apply the settings close the printer driver and then open it again Software Update Starts EPSON Software Updater to check for the latest version of applications on th...

Page 74: ...ers or Print Scan Print Fax remove the printer and then add the printer again See the following to add a printer http epson sn 5 Change the settings as necessary See the menu options for the printer driver for details 6 Click Print Related Information Available Paper and Capacities on page 19 Loading Paper in the Paper Cassette on page 22 List of Paper Type on page 28 Menu Options for Print Settin...

Page 75: ... Printing Settings from the pop up menu Select the method of 2 sided printing and then make the Document Type settings Note Printing speed may be reduced depending on the document type When printing photos with dense data select Text Graphics or Text Photos in the Document Type setting If the printouts are smeared or ink bleeds through to the other side of the paper adjust the Print Density and In...

Page 76: ... page order and Border Related Information Printing Basics on page 73 Menu Options for Layout on page 78 Printing and Stacking in Page Order Reverse Order Printing You can print from the last page so that documents are stacked in page order for outputting paper to the front of the printer Print Settings Select Paper Handling from the pop up menu Select Reverse as the Page Order setting User s Guid...

Page 77: ...ting at a specific percentage do one of the following Select Print from the File menu of the application Select Printer enter a percentage in Scale and then click Print Select Page Setup from the File menu of the application Select your printer in Format For enter a percentage in Scale and then click OK Note Select the paper size you set in the application as the Paper Size setting Related Informa...

Page 78: ...rees before printing Select this item when printing on paper such as envelopes that are loaded in fixed direction in the printer Flip horizontally Inverts an image to print as it would appear in a mirror Menu Options for Color Matching ColorSync Select the method for color adjustment These options adjusts colors between the printer and the computer display to minimize the difference in color EPSON...

Page 79: ...Two sided Printing Prints on both sides of the paper Making Operation Settings for the Mac OS Printer Driver Accessing the Operation Settings Window of the Mac OS Printer Driver Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Operation Settings for Mac OS Printer Driver Skip Blank Page Avoids pri...

Page 80: ...Canceling the Ongoing Job Tap y on the printer s control panel to cancel the print job in progress User s Guide Printing 80 ...

Page 81: ...tings you require is not available is displayed Select the icon to check the details and then change the settings 4 Enter the number of copies 5 Tap x Related Information Placing Originals on page 29 Basic Menu Options for Copying on page 82 Advanced Menu Options for Copying on page 82 Copying on 2 Sides You can copy multiple originals on both sides of the paper 1 Select Copy on the home screen 2 ...

Page 82: ... Sided Select 2 sided layout 1 1 Sided Copies one side of an original onto a single side of paper 1 2 Sided Copies two single sided originals onto both sides of a single sheet of paper Select the orientation of your original and the binding position of the paper Density Increase the level of density when the copying results are faint Decrease the level of density when ink smears ID Card Copy Scans...

Page 83: ...gins around the original the white margins from the corner mark of the scanner glass are detected as the scan area but the margins at the opposite side may be cropped Original Size Select the size of your original When copying non standard size originals select the size closest to your original Multi Page Single Page Copies a single sided original onto a single sheet 2 up Copies two single sided o...

Page 84: ...inal Orientation Select the orientation of your original Remove Shadow Removes shadows that appear around copies when copying thick paper or that appear in the center of copies when copying a booklet Remove Punch Holes Removes the binding holes when copying Clear All Settings Resets the copy settings to their defaults User s Guide Copying 84 ...

Page 85: ... image in JPEG format Save as PDF Saves the scanned image in PDF format Attach to e mail Starts the email client on your computer and then automatically attaches it to an email Follow custom setting Saves the scanned image using the settings on the Epson Event Manager You can change the scan settings such as the scanning size folder to save to or save format 6 Tap x Related Information Placing Ori...

Page 86: ...2 Make sure that your scanner is selected as the Scanner on the Button Settings tab on the main screen 3 Click Make Job Settings User s Guide Scanning 86 ...

Page 87: ... such as the resolution or the color for saving the scanned image Target Folder Select the save folder for the scanned image Filename Prefix Start Number Change the settings for the file name you want to save File Format Select the save format Launch Action Select the action when scanning Test Settings Starts test scanning using current settings 5 Click OK to return to the main screen User s Guide...

Page 88: ...Using Epson Scan 2 You can scan using the scanner driver Epson Scan 2 You can scan originals using detailed settings that are suitable for text documents See the Epson Scan 2 help for an explanation of each setting item 1 Place the original Note If you want to scan multiple originals place them in the ADF 2 Start Epson Scan 2 User s Guide Scanning 88 ...

Page 89: ... on the size of the original this item may be set automatically and cannot be changed Image Type Select the color for saving the scanned image Resolution Select the resolution 4 Make other scan settings if necessary You can preview the scanned image by clicking the Preview button The preview window opens and the previewed image is displayed When you preview using the ADF the original is ejected fr...

Page 90: ...r specified for the scanned image and then save it in grayscale or black and white Threshold You can adjust the border for monochrome binary black and white Unsharp Mask You can enhance and sharpen the outlines of the image Descreening You can remove moiré patterns web like shadows that appear when scanning printed papers such as a magazine Edge Fill You can remove the shadow created around the sc...

Page 91: ...ve file name displayed You can change settings for the file name by selecting Settings from the list Folder Select the save folder for the scanned image from the list You can select another folder or create a new folder by selecting Select from the list 6 Click Scan Related Information Placing Originals on page 29 Application for Scanning Documents and Images Epson Scan 2 on page 135 User s Guide ...

Page 92: ...tomatically Using the Control Panel on page 92 Sending Faxes Automatically Using the Control Panel You can send faxes by entering fax numbers for recipients on the control panel Note When sending a fax in monochrome you can preview the scanned image on the LCD screen before sending 1 Place the originals You can send up to 100 pages in one transmission however depending on the remaining amount of m...

Page 93: ...and the sending method as necessary 5 Send the fax To send without checking the scanned document image Tap x To scan check the scanned document image and then send when sending a fax in monochrome only Select Preview on the fax top screen To send the fax as is select Start Sending Otherwise select Cancel and then go to step 3 Moves the screen in the direction of the arrows Reduces or enlarges Move...

Page 94: ... and sending simultaneously While sending the fax you cannot use the other features 6 When sending is complete remove the originals Related Information Placing Originals on page 29 Fax Settings on page 101 Various Ways of Sending Faxes Related Information Sending Many Pages of a Monochrome Document Direct Send on page 94 Sending Faxes at a Specified Time Send Fax Later on page 95 Sending Different...

Page 95: ...tings You can also make settings such as the resolution and the sending method as necessary 7 Send the fax Note You cannot send another fax until the fax has been sent at the specified time If you want to send another one you need to cancel the scheduled fax by selecting Fax on the home screen and then deleting it Related Information Placing Originals on page 29 Sending Faxes Automatically Using t...

Page 96: ...g Originals on page 29 Sending Faxes Automatically Using the Control Panel on page 92 Fax Settings on page 101 Receiving Faxes on the Printer If the printer is connected to the phone line and basic settings have been completed using the Fax Setting Wizard you can receive faxes There are two ways of receiving faxes Receiving an incoming fax Receiving a fax by making a call Polling Receive Received ...

Page 97: ...ord voice messages When you pick up the handset within the number of rings set in Rings to Answer If the ringing is for a fax You can receive the fax using the same steps as for Manual Select Fax on the home screen and then select Send Receive Receive Next select x and then hang up the handset If the ringing is for a voice call You can answer the phone as normal When the ringing stops and the prin...

Page 98: ...eiving Faxes by Polling Polling Receive You can receive a fax stored on another fax machine by dialing the fax number Use this feature to receive a document from a fax information service However if the fax information service has an audio guidance feature that you need to follow to receive a document you cannot use this feature Note To receive a document from a fax information service that uses a...

Page 99: ...the Inbox You can set to save received faxes in the printer s inbox Up to 100 documents can be saved If you use this feature received documents are not automatically printed You can view them on the printer s LCD screen and print only when needed Note Saving 100 documents may not be possible depending on the usage conditions such as the file size of saved documents and using of multiple fax saving...

Page 100: ...tructions cImportant If the printer runs out of memory receiving and sending faxes is disabled Delete documents that you have already read or printed Related Information Menu Options for Fax Settings on page 51 Using Other Faxing Features Printing Fax Report Manually 1 Select Fax on the home screen 2 Tap More 3 Select Fax Report 4 Select the report you want to print and then follow the on screen i...

Page 101: ...r of the original document and removes or lightens the color Depending on the darkness and vividness of the color it may not be removed or lightened Sharpness Enhances or defocuses the outline of the image enhances the sharpness and defocuses the sharpness ADF Continuous Scan Sending faxes by placing originals one by one or by placing originals by size you can send them as one document at their or...

Page 102: ... a transmission report after you send the fax Print on Error prints a report only when an error occurs Related Information Sending Many Pages of a Monochrome Document Direct Send on page 94 Sending Faxes at a Specified Time Send Fax Later on page 95 Sending Different Size Documents Using ADF ADF Continuous Scan on page 95 More Selecting in Fax on the home screen displays the More menu Transmission...

Page 103: ...ed by tapping this icon When there are received faxes that have not been read the number of unread documents is displayed on the Sending a Fax from a Computer You can send faxes from the computer by using the FAX Utility and PC FAX driver Note To install the FAX Utility use the EPSON Software Updater See Related Information below for details For Windows users you can install using the software dis...

Page 104: ...nformation is displayed Enter the necessary information and then click OK FAX Utility uses Nickname to manage fax jobs internally Other information is automatically added to the cover sheet Recipient Settings screen of FAX Utility is displayed 6 Specify a recipient and click Next Selecting a recipient name fax number and so on from PC FAX Phone Book If the recipient is saved in the phone book do t...

Page 105: ...f you want to change the order of the items on the cover sheet You can select the cover sheet size in Paper Size You can also select a cover sheet at a different size to the document being transmitted CClick Font if you want to change the font or font size used for the text on the cover sheet D Click Sender Settings if you want to change the sender information E Click Detailed Preview if you want ...

Page 106: ...e PC FAX driver s help 6 Select the Recipient Settings menu and then specify the recipient Specifying a recipient name fax number and so on directly Click the Add item enter the necessary information and then click The recipient is added to the Recipient List displayed in the upper part of the window If you have selected Enter fax number twice in the PC FAX driver settings you need to enter the sa...

Page 107: ...pplied with your printer Windows users Only cImportant To receive faxes on a computer the Receive Mode on the printer s control panel must be set to Auto If your organization has a printer administrator contact your administrator for information on the printer setting status See Related Information below to make settings The computer set to receive faxes should always be on Received documents are ...

Page 108: ...lso change the settings on the printer See Related Information below to change settings Related Information Making Save to Computer Setting not to Receive Faxes on page 50 Application for Configuring Fax Operations and Sending Faxes FAX Utility on page 136 Checking for New Faxes Windows By setting up a computer to save faxes received by the printer you can check the processing status of received f...

Page 109: ...axes opens Check the date and the sender in the file name and then open the PDF file Note Received faxes are automatically renamed using the following naming format YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn Year Month Day Hour Minute Second_sender s number Checking for New Faxes Mac OS You can check for new faxes using one of the following methods This is available only on computers set to Save save faxes o...

Page 110: ...es are automatically renamed using the following naming format YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn Year Month Day Hour Minute Second_sender s number Information sent from the sender is displayed as the sender s number This number may not be displayed depending on the sender User s Guide Faxing 110 ...

Page 111: ...nance box Checking the Status of the Remaining Ink and the Maintenance Box Windows 1 Access the printer driver window 2 Click EPSON Status Monitor 3 on the Maintenance tab Note If EPSON Status Monitor 3 is disabled click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 Related Information Accessing the Printer Driver on page 56 Checking the Status of the Remai...

Page 112: ...n For the correct codes in your area contact Epson support Although the ink bottles may contain recycled materials this does not affect printer function or performance Specifications and appearance of the ink bottle are subject to change without prior notice for improvement For Europe Product BK Black ET M3140 111 M3140 110 1 110S 2 1 High capacity 2 Standard capacity Note For users in Europe visi...

Page 113: ... splatter when the ink tank is filled or refilled with ink If ink gets on your clothes or belongings it may not come off Use ink bottles with the correct part code for this printer Do not shake too vigorously or squeeze the ink bottles For optimum print results do not maintain low ink levels for extended periods of time To obtain optimum printing results refill the ink tank to the upper line at le...

Page 114: ...s 1 Select Maintenance on the home screen 2 Select Reset Ink Level 3 Open the ink tank cover A message is displayed on the printer s control panel prompting you to refill the ink tank to the upper line 4 Open the ink tank cap User s Guide Refilling Ink and Replacing Maintenance Boxes 114 ...

Page 115: ...removing the cap otherwise you may be smeared with ink 6 Align the tip of the bottle with the filling port and then stand the bottle slowly to insert it into the filling port cImportant Do not allow the top of the ink bottle to hit against any objects after removing its cap otherwise ink may spill User s Guide Refilling Ink and Replacing Maintenance Boxes 115 ...

Page 116: ...tle normally without squeezing The ink flow stops automatically when the ink is filled to the upper line cImportant Do not leave the ink bottle inserted otherwise the bottle may be damaged or ink may leak 8 Tighten the cap of the ink bottle Note If any ink remains in the ink bottle tighten the cap and store the bottle upright for later use User s Guide Refilling Ink and Replacing Maintenance Boxes...

Page 117: ...ng at its best fill ink tank up to the upper line and reset the ink level immediately Related Information Ink Bottle Codes on page 112 Ink Bottle Handling Precautions on page 113 Ink Spilled on page 173 Maintenance Box Code The maintenance box can be purchased and replaced by the user Epson recommends the use of a genuine Epson maintenance box The following is the code for the genuine Epson mainte...

Page 118: ... box out of direct sunlight Do not store the maintenance box in high or freezing temperatures Replacing a Maintenance Box In some print cycles a very small amount of surplus ink may be collected in the maintenance box To prevent ink leakage from the maintenance box the printer is designed to stop printing when the absorbing capacity of the maintenance box has reached its limit Whether and how ofte...

Page 119: ...ozzles ink outlets to clog In these cases turn the printer on and off again as soon as possible to cap the print head Check if Nozzles are Clogged Nozzle Check If the nozzles are clogged the printouts become faint or visible banding appears When print quality has declined first use the nozzle check feature to check if the nozzles are clogged Check if Nozzles are Clogged Nozzle Check Control Panel ...

Page 120: ...logged Nozzle Check Windows 1 Load A4 size plain paper in the paper cassette 2 Access the printer driver window 3 Click Nozzle Check on the Maintenance tab 4 Follow the on screen instructions to print the nozzle check pattern 5 Examine the printed pattern and then perform one of the following options depending on the print results A All lines are printed No further steps are needed B or close to B...

Page 121: ...zle check pattern 6 Examine the printed pattern and then perform one of the following options depending on the print results A All lines are printed No further steps are needed B or close to B Clean the print head When some nozzles are clogged perform head cleaning For details see the related information below C or close to C Power Clean the print head When most lines are broken or most segments a...

Page 122: ...roved contact Epson support To prevent the print head from drying out do not unplug the printer while the power is on Cleaning the Print Head Control Panel 1 Select Maintenance on the home screen 2 Select Print Head Cleaning 3 Follow the on screen instructions After the print head cleaning is finished run Nozzle Check and then check if the print head nozzles have been un clogged For details on how...

Page 123: ...re clogged You performed the nozzle check and head cleaning three times and then waited for at least six hours without printing but print quality still did not improve Before running this feature use the nozzle check feature to check if the nozzles are clogged read the following instructions and then power clean the print head cImportant Make sure that there is enough ink in the ink tank Visually ...

Page 124: ... to make sure the nozzles are not clogged For details on how to run the nozzle check see the related information below Related Information Power Cleaning the Print Head Power Cleaning on page 123 Running Power Cleaning Windows 1 Access the printer driver window 2 Click Power Cleaning on the Maintenance tab 3 Follow the on screen instructions Note If you cannot run this feature solve the problems t...

Page 125: ...ar intervals Aligning the Print Head Control Panel 1 Select Maintenance on the home screen 2 Select Print Head Alignment 3 Select the adjustment menu you want to adjust to improve the printouts according to the status of the print results Vertical lines look misaligned or the printouts look blurry Select Vertical Alignment Horizontal banding occurs at regular intervals Select Horizontal Alignment ...

Page 126: ... paper path Repeat this procedure until the paper is not smeared with ink Related Information Loading Paper in the Paper Cassette on page 22 Cleaning the Paper Path for Paper Feeding Problems When paper is not fed from paper cassette correctly clean the roller inside 1 Turn off the printer by pressing the P button 2 Unplug the power cord and then disconnect the power cord 3 Make sure that the ink ...

Page 127: ...ttom Caution Be careful not to trap your hand or fingers when standing the printer Otherwise you may be injured cImportant Do not leave the printer standing for a long time 7 Dampen a soft cloth with water wring it out thoroughly and then wipe the roller while rotating it with the cloth User s Guide Maintaining the Printer 127 ...

Page 128: ...inals do not feed in the ADF correctly clean the ADF cImportant Never use alcohol or thinner to clean the printer These chemicals can damage the printer 1 Open the ADF cover 2 Use a soft moist cloth to clean the roller and the interior of the ADF cImportant Using a dry cloth may damage the surface of the roller Use the ADF after the roller has dried User s Guide Maintaining the Printer 128 ...

Page 129: ...ined with grease or some other hard to remove material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality User s Guide Maintaining the Printer 129 ...

Page 130: ...illustration Cleaning the Scanner Glass When the copies or scanned images are smeared clean the scanner glass Caution Be careful not to trap your hand or fingers when opening or closing the document cover Otherwise you may be injured cImportant Never use alcohol or thinner to clean the printer These chemicals can damage the printer User s Guide Maintaining the Printer 130 ...

Page 131: ...rface of the glass A damaged glass surface can decrease the scan quality Cleaning the Translucent Film When the printout is not improved after aligning the print head or cleaning the paper path the translucent film inside the printer may be smeared Items required Cotton swabs several Water with a few drops of detergent 2 to 3 drops of detergent in 1 4 cup of tap water Light for checking smears cIm...

Page 132: ...e are smears such as finger marks or grease on the translucent film A go to the next step A Translucent film B Rail cImportant Be careful not to touch the rail B Otherwise you may not be able to print Do not wipe off the grease on the rail because this is necessary for operations User s Guide Maintaining the Printer 132 ...

Page 133: ...uently replace the cotton swab with a new one 6 Repeat steps 4 and 5 until the film is not smeared 7 Visually check that the film is not smeared Checking the Total Number of Pages Fed Through the Printer You can check the total number of pages fed through the printer Checking the Total Number of Pages Fed Through the Printer Control Panel The information is printed together with the nozzle check p...

Page 134: ...rmation on the Maintenance tab Related Information Accessing the Printer Driver on page 56 Checking the Total Number of Pages Fed Through the Printer Mac OS 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click Printer and Option Information User s Guide Maintaining the Printer 1...

Page 135: ...he displayed icon Windows 7 Windows Vista Windows XP Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Starting on Mac OS Note Epson Scan 2 does not support the Mac OS fast user switching feature Turn off fast user switching Select Go Applications Epson Software Epson...

Page 136: ...nding a fax configure to save received faxes in PDF format on the computer and so on See the application s help for details Note Windows Server operating systems are not supported Make sure you have installed the printer driver before installing FAX Utility Starting on Windows Windows 10 Click the start button and select Epson Software FAX Utility Windows 8 1 Windows 8 Enter the application name i...

Page 137: ...ted Information Sending a Fax from a Computer on page 103 Application for Configuring Fax Operations and Sending Faxes FAX Utility on page 136 Application for Printing Web Pages E Web Print E Web Print is an application that allows you to easily print web pages with various layouts See the application s help for details You can access the help from the E Web Print menu on the E Web Print tool bar ...

Page 138: ...pson Software EPSON Software Updater Installing Applications Connect your computer to the network and install the latest version of applications from the website Note Log on to your computer as an administrator Enter the administrator password if the computer prompts you When reinstalling an application you need to uninstall it first 1 Quit all running applications 2 When installing the printer dr...

Page 139: ... application you want to update in the list you cannot update using the EPSON Software Updater Check for the latest versions of the applications from your local Epson website http www epson com Uninstalling Applications Log in to your computer as an administrator Enter the administrator password if the computer prompts you Uninstalling Applications Windows 1 Press the P button to turn off the prin...

Page 140: ...Remove or Remove Note If the User Account Control window is displayed click Continue 7 Follow the on screen instructions Uninstalling Applications Mac OS 1 Download the Uninstaller using EPSON Software Updater Once you have downloaded the Uninstaller you do not need to download it again each time you uninstall the application 2 Press the P button to turn off the printer 3 To uninstall the printer ...

Page 141: ... cannot uninstall using the Uninstaller In this situation select Go Applications Epson Software select the application you want to uninstall and then drag it to the trash icon Related Information Software Update Tools EPSON Software Updater on page 137 User s Guide Software Information 141 ...

Page 142: ...ess code to get an outside line set the access code after selecting PBX Use hash instead of the actual access code when entering an outside fax number This makes connection more secure If the error message is still displayed set the Dial Tone Detection settings to disabled However disabling this feature may drop the first digit of a fax number and send the fax to the wrong number Check that the pr...

Page 143: ...ptions Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor You can check the printer status ink levels and error status Checking the Software Status You may be able to clear the problem by updating the software to the latest version To check the software status use the software update tool Related Information Software Update Tools EPSON Software Updater on page 137 Installing Applic...

Page 144: ...control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 1 Open the front cover 2 Lower the output switch lever 3 Remove the jammed paper User s Guide Solving Problems 144 ...

Page 145: ... Slot Remove the jammed paper Removing Jammed Paper from Inside the Printer Caution Never touch the buttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 1 Open the printer cover and then use the knob to fasten it to the top User s Guide Solving Problems 145 ...

Page 146: ...t touch the white flat cable translucent film and ink tubes inside the printer Doing so may cause a malfunction If you touch the translucent film make sure you clean it 3 Close the printer cover until it clicks User s Guide Solving Problems 146 ...

Page 147: ...Removing Jammed Paper from Rear Cover 1 Remove the rear cover 2 Remove the jammed paper 3 Remove jammed paper from the rear cover 4 Insert the rear cover in the printer User s Guide Solving Problems 147 ...

Page 148: ...Removing Jammed Paper from the ADF 1 Open the ADF cover 2 Remove the jammed paper User s Guide Solving Problems 148 ...

Page 149: ...3 Raise the ADF input tray cImportant Make sure that you open the ADF cover before raising the ADF input tray Otherwise the ADF may be damaged 4 Remove the jammed paper User s Guide Solving Problems 149 ...

Page 150: ...a flat surface and operate in the recommended environmental conditions Use paper supported by this printer Follow the paper handling precautions Do not load more than the maximum number of sheets specified for the paper Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Clean the roller inside the printer User s Guide Solving Problems ...

Page 151: ... edges of the paper Related Information Loading Paper in the Paper Cassette on page 22 Ejected Paper Falls from the Output Tray If ejected paper falls from the output tray slide out the stopper to prevent the paper from falling Paper is Ejected During Printing When you load letterhead paper paper on which information such as the sender s name or corporation name are pre printed in the header selec...

Page 152: ...n the P button for a little longer Power Does Not Turn Off Hold down the P button for a little longer If you still cannot turn off the printer unplug the power cord To prevent the print head from drying out turn the printer back on and turn it off by pressing the P button Power Turns Off Automatically Select Settings General Settings Basic Settings Power Off Settings and then disable the Power Off...

Page 153: ...evice Next connect the USB cable to the computer and try a test print Checking the Software and Data Make sure that a genuine Epson printer driver is installed If a genuine Epson printer driver is not installed the available functions are limited We recommend using a genuine Epson printer driver See the related information link below for details If you are printing a large data size image the comp...

Page 154: ...008 R2 Click the printer icon and then click Print server properties at the top of the window Windows Vista Windows Server 2008 Right click on the Printers folder and then click Run as administrator Server Properties Windows XP Windows Server 2003 R2 Windows Server 2003 From the File menu select Server Properties Click the Driver tab If your printer name is displayed in the list a genuine Epson pr...

Page 155: ... genuine Epson printer driver is installed on your computer Related Information Installing Applications on page 138 Checking the Printer Status from the Computer Windows Click Print Queue on the printer driver s Maintenance tab and then check the following Check if there are any paused print jobs If unnecessary data remains select Cancel all documents from the Printer menu User s Guide Solving Pro...

Page 156: ...X for a USB connection Checking the Printer Status from the Computer Mac OS Make sure the printer status is not Pause Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then double click the printer If the printer is paused click Resume or Resume Printer Printout Problems Printout is Scuffed or Color is Missing If you have not used the printer for a long time the...

Page 157: ...f Nozzles are Clogged Nozzle Check on page 119 Colored Banding Appears at Intervals of Approximately 3 3 cm Select the appropriate paper type setting for the type of paper loaded in the printer Align the print head using the Horizontal Alignment feature When printing on plain paper print using a higher quality setting Related Information List of Paper Type on page 28 Aligning the Print Head on pag...

Page 158: ...f any of the print head nozzles are clogged Align the print head Checking the paper Use paper supported by this printer Do not print on paper that is damp damaged or too old If the paper is curled or the envelope is puffed up flatten it Do not stack the paper immediately after printing Dry the printouts completely before filing or displaying them When drying the printouts avoid direct sun light do...

Page 159: ...the ink bottle before the date printed on the package Try to use genuine Epson ink bottles This product is designed to adjust colors based on the use of genuine Epson ink bottles The use of non genuine ink bottles may cause print quality to decline Related Information Check if Nozzles are Clogged Nozzle Check on page 119 Aligning the Print Head on page 125 Available Paper and Capacities on page 19...

Page 160: ...photo paper you need to clean the paper path Related Information Cleaning the Paper Path for Ink Smears on page 126 The Position Size or Margins of the Printout Are Incorrect Load paper in the correct direction and slide the edge guides against the edges of the paper When placing the originals on the scanner glass align the corner of the original with the corner indicated by a symbol on the frame ...

Page 161: ...tion Windows Clear Mirror Image on the printer driver s More Options tab Mac OS Clear Mirror Image from the print dialog s Print Settings menu Mosaic Like Patterns in the Prints When printing images or photos print using high resolution data Images on websites are often low resolution although they look good enough on the display and so print quality may decline Uneven Colors Smears Dots or Straig...

Page 162: ...solved the problem try uninstalling and then reinstalling the printer driver Related Information Uninstalling Applications on page 139 Installing Applications on page 138 Other Printing Problems Printing Is Too Slow Close any unnecessary applications Lower the quality setting High quality printing slows down the printing speed Enable the bidirectional or high speed setting When this setting is ena...

Page 163: ... correct printer scanner is selected on Epson Scan 2 Check whether or not the printer is recognized when using Windows In Windows make sure the printer scanner is displayed in Scanner and Camera The printer scanner should be displayed as EPSON XXXXX printer name If the printer scanner is not displayed uninstall and then re install Epson Scan 2 See the following to access Scanner and Camera Windows...

Page 164: ... force on the original or the document cover If you press with too much force blurring smudges and spots may occur Related Information Cleaning the Scanner Glass on page 130 Straight Lines Appear when Scanning from ADF Clean the ADF Straight lines may appear in the image when trash or dirt gets into the ADF Remove any trash or dirt that adheres to the original Related Information Cleaning the ADF ...

Page 165: ...he Advanced Settings tab and then Image Option Text Enhancement In Epson Scan 2 when Image Type on the Main Settings tab is set to Black White adjust the Threshold on the Advanced Settings tab When you increase the Threshold black becomes stronger If the resolution is low try increasing the resolution and then scanning Related Information Scanning Using Epson Scan 2 on page 88 Moiré Patterns Web L...

Page 166: ...h the letter spacing or line spacing is too small Originals with ruled lines or underlining over the text Originals with hand written text Originals with creases or wrinkles In Epson Scan 2 when Image Type on the Main Settings tab is set to Black White adjust the Threshold on the Advanced Settings tab When you increase the Threshold the black color area becomes larger In Epson Scan 2 select the Ad...

Page 167: ...Too Slow Lower the resolution Scanning Stops when Scanning to PDF Multi TIFF When scanning using Epson Scan 2 you can continuously scan up to 999 pages in PDF format and up to 200 pages in Multi TIFF format When scanning large volumes we recommend scanning in grayscale Increase the free space on the computer s hard disk Scanning may stop if there is not enough free space Try scanning at a lower re...

Page 168: ...rinters and Other Hardware The printer fax is displayed as EPSON XXXXX FAX If the printer fax is not displayed uninstall and then re install the FAX Utility See the following to access Devices and Printers Printer or Printers and Other Hardware Windows 10 Windows Server 2016 Click on the start button and then select Windows System Control Panel View devices and printers in Hardware and Sound Windo...

Page 169: ... finished dialing the call ends with an error Dial using a connected telephone to check how long it takes before you hear a fax tone If it takes more than 50 seconds add pauses after the fax number to send the fax The is used to enter pauses A hyphen is entered as the pause mark One pause is about three seconds Add multiple pauses as needed If you have selected the recipient from the contacts list...

Page 170: ...registered Contacts in Rejection Fax is enabled Related Information Basic Settings Menu on page 53 Cannot Send or Receive Faxes on page 167 Memory Full Error Occurs on page 170 Memory Full Error Occurs If the printer has been set to save received faxes in the inbox delete faxes you have already read from the inbox If the printer has been set to save received faxes on a computer turn on the compute...

Page 171: ...in the wrong scanning position or small images Related Information Fax Settings on page 101 Placing Originals on page 29 Cleaning the Scanner Glass on page 130 Received Fax Quality Is Poor Enable the ECM setting on the control panel Contact the sender and ask them to send using a higher quality mode Reprint the received fax Select Fax Reprint Faxes to reprint the fax Related Information Basic Sett...

Page 172: ...eceiver If you cannot hear a dial tone through the receiver connect the phone cable correctly Related Information Connecting Your Phone Device to the Printer on page 43 Answering Machine Cannot Answer Voice Calls On the control panel set the printer s Rings to Answer setting to a number higher than the number of rings for your answering machine Related Information Basic Settings Menu on page 53 Ma...

Page 173: ...for Windows Only Add the application to the Windows Firewall allowed program in security settings on the Control Panel A Message Prompting You to Reset the Ink Level is Displayed Refill the ink tank and then reset the ink level Depending on the usage conditions the message may be displayed when there is still ink in the tank If the message is displayed even when more than half of the ink remains i...

Page 174: ...eed in the printer or the print quality may decline depending on the paper properties or quality Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 46 0 mm 1 81 in D 44 0 mm 1 73 in Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer s mechanism A ...

Page 175: ...per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bits per pixel external Light Source LED Interface Specifications For Computer Hi Speed USB Fax Specifications Fax Type Walk up black and white and color fax capability ITU T Super Group 3 1 Supported...

Page 176: ...l 2 2 times with 1 minute intervals Interface RJ 11 Phone Line RJ 11 Telephone set connection 1 Black and White only for receiving faxes 2 The specifications may differ by country or region Dimensions Dimensions Storage Width 375 mm 14 8 in Depth 347 mm 13 7 in Height 346 mm 13 6 in Printing Width 375 mm 14 8 in Depth 347 mm 13 7 in Height 346 mm 13 6 in Weight Approx 7 2 kg 15 9 lb Without the in...

Page 177: ... 80 RH without condensation Storage Temperature 20 to 40 C 4 to 104 F Humidity 5 to 85 RH without condensation You can store for one month at 40 C 104 F Environmental Specifications for Ink Bottles Storage Temperature 20 to 40 C 4 to 104 F Freezing Temperature 15 C 5 F Ink thaws and is usable after approximately 2 hours at 25 C 77 F You can store for one month at 40 C 104 F System Requirements Win...

Page 178: ...rketable securities government bond securities and municipal securities Unused postage stamps pre stamped postcards and other official postal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes conc...

Page 179: ... Caution Be careful not to trap your hand or fingers when opening or closing the document cover Otherwise you may be injured User s Guide Appendix 179 ...

Page 180: ...transporting an ink bottle do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take precautions to prevent ink from leaking when transporting the bottle for example putting the bottle in a bag Do not put opened ink bottles in t...

Page 181: ...o the home position causing the ink to dry and printing may become impossible 3 Disconnect all cables such as the power cord and USB cable 4 Remove all of the paper from the printer 5 Make sure there are no originals on the printer 6 Open the printer cover Secure the print head to the case with tape 7 Make sure to close the ink tank cap securely User s Guide Appendix 181 ...

Page 182: ...e sure you remove the tape securing the print head If print quality has declined the next time you print clean and align the print head Related Information Part Names and Functions on page 12 Check if Nozzles are Clogged Nozzle Check on page 119 Aligning the Print Head on page 125 Copyright No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by ...

Page 183: ... logo are trademarks of Seiko Epson Corporation Copyright 2001 Seiko Epson Corporation All rights reserved Epson Scan 2 software is based in part on the work of the Independent JPEG Group libtiff Copyright 1988 1997 Sam Leffler Copyright 1991 1997 Silicon Graphics Inc Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee...

Page 184: ...support services for assistance If Epson support for your area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar butt...

Page 185: ...wnload and products enquiry are available Helpline Service product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9am to 6pm Monday through Saturday Except public holidays User s Guide Appendix 185 ...

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