Pearl Mini User Guide
Troubleshooting Quick Reference
Problem
Action(s) to Resolve
1. Ensure the source resolution is used as the output or
recorded resolution. Up-scaling and down-scaling can
affect picture quality. See
.
2. Increase the
Bitrate
value and/or decrease the
Limit
frame rate
value in the Encoding menu. See
.
3. Check network settings including filters, routers and
application settings. Packet loss can result in stream
failure.
The video streamed to my set-top box is
dropping frames.
If you're streaming to set-top boxes that have 10/100 Mbps
interfaces on the same Gigabit Ethernet and you notice
frames are dropping, you can limit the bandwidth of the
stream using traffic shaping to adapt for lower bandwidth
set-top boxes and prevent frame drops, see
Recording won't start.
If recording will not start, check the Disk Status Information
to see if the system is out of storage space. See
and
AFU to my CIFS server doesn't work.
Pearl Mini supports Automatic File Transfer (AFU) to CIFS
servers (also known as SMB or samba) with samba version 1.
Firmware upgrade fails.
Reboot the system and try again. If the problem persists,
contact Epiphan support at
Certain Media players won't play
encoded videos but others will.
Depending on the media player used, there could be
different issues. If you encounter a playback issue, try using a
different media player. Some issues we know of include:
1. On Windows 10, the Movies & TV app sometimes fails
to playback MP4-fragmented files with MP3 audio: try
changing your MP4 audio encoding to AAC.
2. VLC doesn't play MP4-fragmented files normally.
3. Streams and recordings at very low frame rates (e.g. 1
fps) are not playable in VLC media player, use
Windows Media Player and Quicktime Player instead.
Certain Media players won't play MOV
Some media players won't play MOV videos that are
476
