Troubleshooting
5-9
INFORMATION FOR TECHNICAL SUPPORT
Before you call Technical Support personnel, have a detailed description of the issue,
including the information below (if applicable). Have the User’s Manual for the device
available.
• 475 Field Communicator system software revision.
• What is the serial number of the 475 Field Communicator having the communication
issue? This is located on the battery label on the back of the Field Communicator.
• Manufacturer and model of control system.
• Does the control system support HART or fieldbus communications?
• Device manufacturer name (or ID) and model revision of device (as displayed on the
475 Field Communicator, exact spelling if possible.)
• What task is being performed when the communication problem occurs?
• Can AMS Device Manager or another Field Communicator talk to the device?
• Are you having communication problems with multiple devices?
• Are there any error messages displayed when attempting to communicate with a
device (e.g., device not found)?
• Does communication work when certain devices or processes are not running?
• What is the total cable length run from the termination panel to the device?
• What is the loop impedance in the HART device loop? (resistance value)
• If a HART multiplexer is being used, what is the manufacturer and model?
• Is the device in burst mode?
• Is the device address set to "0"?
• Is there more than one device on the loop?
• Is there another master (primary or secondary) on the loop? (i.e., control system,
multiplexer, etc.)
Contacting Technical Support Personnel
Contact your supplier or go to http://www.fieldcommunicator.com for Technical Support
contact information.
Summary of Contents for 475
Page 1: ...USER S MANUAL ...
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Page 10: ...Introduction 1 2 ...
Page 34: ...Learning the Basics 2 24 ...
Page 80: ...Troubleshooting 5 10 ...
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Page 102: ...C 6 ...
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