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SCG10

SCG09

Notes on Usage

・ In this manual, "Galaxy S21+ 

5G / Galaxy S21 5G" is 

usually referred to as the 

"product".

・ Company names and product 

names referred to in this 

manual are trademarks or 

registered trademarks of 

respective companies. The TM 

and ® marks may be omitted 

in this manual.

Cell phone and PHS operators collect and recycle unused 
telephones, batteries and battery chargers at stores bearing 
the         logo regardless of brand and manufacturer to 
protect the environment and reuse valuable resources.

April  2021, 1st Edition

Sold by: KDDI CORPORATION,

OKINAWA CELLULAR TELEPHONE COMPANY

Imported by: SAMSUNG ELECTRONICS JAPAN Co., Ltd.

Manufactured by: Samsung Electronics Co., Ltd.

For general information 

(toll free)

Business hours 9:00−20:00 (7 days a week)

For theft, loss, damage 

(toll free)

Repair and Delivery Support 

Center 

(Repair and Delivery Support / Reliable 

support pack for members services)

Failure consultation and Replacement 

mobile phone delivery service reception

 

(toll free)

 

From non-au cell phones / 

general subscriber phones:

From au cell phones:

without area code

For inquiries, call:

Customer Center

In case above numbers are not available, 

call toll-free:

From non-au cell phones / 

general subscriber phones:

From au cell phones:

without area code

In case above numbers are not available, 

call toll-free:

From au cell phones / non-au cell phones / 

general subscriber phones:

Business hours 9:00−20:00 (7 days a week)

Business hours 24 hours (7 days a week)

Summary of Contents for Galaxy S21+5G

Page 1: ...al Galaxy S21 5G Galaxy S21 5G is usually referred to as the product Company names and product names referred to in this manual are trademarks or registered trademarks of respective companies The TM a...

Page 2: ...sing Bluetooth Wireless LAN Wi Fi Functions 55 Available Security Codes PIN Code 60 Notes on Data Communication Charge 62 Notes on Call Charge 62 Notes on Applications 63 Configuring the App s Permiss...

Page 3: ...nual Japanese available on the au website Galaxy S21 5G https www au com online manual scg10 Japanese https www au com support service mobile guide manual Japanese Galaxy S21 5G https www au com onlin...

Page 4: ...l phone is automatically sent to KDDI CORPORATION for maintenance and monitoring operational status of your cell phone To use the product overseas check the condition such as regulations of the countr...

Page 5: ...t such as contacts mails and favorites might be altered or lost in accident fault repair or mishandling Be sure to keep a copy of important contents Note that the Company assumes no responsibility for...

Page 6: ...vely use resources Old product are collected at au shop au Style and other places The Company as appears in this manual refers to the following companies Sold by KDDI CORPORATION OKINAWA CELLULAR TELE...

Page 7: ...r serious injury 1 may directly result from improper use Warning This sign denotes that death or serious injury 1 may result from improper use Caution This sign denotes that minor injury 2 or property...

Page 8: ...tes that disassembly is not allowed No liquids Indicates that use in a place where the product is likely to get wet or allowing the product to get wet is not allowed No wet hands Indicates that handli...

Page 9: ...t day May cause fire burns injuries or electric shocks etc Don t Do not put the equipment into heating cooking device such as microwave oven IH cooker or high pressure container such as pressure cooke...

Page 10: ...product putting in a pocket of clothes do not let the product hit against surroundings or being put between the objects Doing so may cause fire burns or injuries due to internal battery damage Exampl...

Page 11: ...burns injuries or electric shocks etc For waterproofness refer to the following uP 47 Precautions for Waterproofness Dustproofness No liquids Do not put liquids drinking water sweat seawater pet urin...

Page 12: ...and keep dust from getting inside of them May cause fire burns injuries or electric shocks etc Don t Do not cover or wrap the product with bedding etc while using or charging the product May cause fi...

Page 13: ...ctronic equipment using low power signals Failure to do so may cause the equipment to fail or malfunction Examples of electronic equipment to avoid Hearing aids implanted pacemakers or defibrillators...

Page 14: ...c When using the product in a gas station etc be careful not to drop it especially do not use it during refueling Ignition to flammable gas etc may cause explosion or fire etc Do When anything is diff...

Page 15: ...or waterproofness dustproofness refer to the following uP 47 Precautions for Waterproofness Dustproofness Don t Children using the equipment should be instructed in proper operation by an adult Make s...

Page 16: ...arge the battery the temperatures of the product and the specified charging equipment sold separately may rise Directly touching a hot part continuously you may have redness itching or rash on your sk...

Page 17: ...as vision disability may result Accident such as injuries may result from being dazzled or shocked Don t Do not turn on or emit the flash light toward the drivers of car etc May disturb driving and c...

Page 18: ...e metallic items such as straps and clips that contain metal between the product and another device May cause fire burns or injuries etc Don t Do not charge another device with the Wireless power shar...

Page 19: ...he product OFF or turn airplane mode ON As there are usage restrictions in an airplane follow the instructions from the airline The product s signals may adversely affect on board electronic equipment...

Page 20: ...tinuously for a long time with too loud volume may cause a hearing loss etc And if you cannot hear the sound around you clearly it may cause an accident Do If you have weak heart be careful when setti...

Page 21: ...mit a strange odor stop using the product immediately and move it away from fire The leaked fluid may catch fire and may cause ignition or explosion etc Do Take measures to prevent pets from biting on...

Page 22: ...Do not dispose with regular trash May cause fire burns injuries etc Environmental damage may also be caused If the product becomes no longer needed bring it to an outlet such as the au shop au Style...

Page 23: ...ls the product s signals may cause the vehicle s electronic equipment to malfunction In that case stop using the product immediately Do If you develop skin problems stop using the product immediately...

Page 24: ...or electric shocks etc Don t If you hear thunder do not touch the specified charging equipment sold separately or the wireless charger sold separately May cause electric shocks etc Don t Do not short...

Page 25: ...cks etc Don t Do not apply excessive force to the product connected to the specified charging equipment sold separately May cause fire burns injuries or electric shocks etc Don t Do not charge any par...

Page 26: ...on the power plug If the product is used with dust adhering to it this may result in fire burns or electric shocks etc Do When you connect the specified charging equipment sold separately to the outl...

Page 27: ...not forcibly pull on the cord etc and straightly unplug and plug into the connecting terminals If not properly unplugged or plugged in this may cause fire burns injuries electric shocks etc Do Immedi...

Page 28: ...electric shocks etc Unplug Always remove the power plug from the outlet when cleaning the product Cleaning while still plugged in may cause fire burns or electric shocks Caution Don t Do not touch a s...

Page 29: ...ibrillators are in use outside of medical facilities such as in home care settings check with the device manufacturer to determine how the device is affected by electrical signals The product s signal...

Page 30: ...rself or other people Doing so might hit yourself or other people resulting in injuries or loss of sight Caution Do If you develop skin problems stop using SIM card removal tool sample immediately and...

Page 31: ...quids May cause overheating fire electric shocks injuries or short circuiting of electronic circuits Caution Do If you develop skin problems stop using USB cable CtoC sample immediately and see a doct...

Page 32: ...tray PC au IC card tray side Aluminum Anodizing au IC card tray rubber gaskets Silicone Rear cover Glass Film laminating AF coating Side key Volume key Aluminum Anodizing Rear camera lens panel Glass...

Page 33: ...tray PC au IC card tray side Aluminum Anodizing au IC card tray rubber gaskets Silicone Rear cover PC PMMA Haze coating Side key Volume key Aluminum Anodizing Rear camera lens panel Glass AF coating...

Page 34: ...IM card removal tool sample Part Material Surface treatment Main unit SUS304 Barrel polishing USB cable CtoC sample Part Material Surface treatment Cable TPE Plug metal part SUS304 Nickel plating Plug...

Page 35: ...n a malfunction And keeping an external device connected to the external connection terminal might damage the connector resulting in a malfunction Such damage and malfunction are not covered by the wa...

Page 36: ...so may cause a fault Clean the charging jack or the external connection terminal with dry cotton swabs etc every now and then Soiled terminals might cause poor connection Do not exert a strong force...

Page 37: ...t the charging jack or the external connection terminal Do not allow conductive foreign objects metal fragments pencil leads etc to come into contact with or get inside the connection terminals Doing...

Page 38: ...utlets or wiring apparatus beyond its rating when charging the product for example by connecting multiple devices to a single power strip Use charging equipment and peripheral devices corresponding to...

Page 39: ...with technical regulations will become invalid Never use the product without the valid certification Doing so violates the Radio Law and the Telecommunications Business Act Take care not to place magn...

Page 40: ...r during a call Normally keep the au IC card tray closed when using the product Otherwise dust or water may enter the product interior and may cause malfunctions Do not put liquids metals or other for...

Page 41: ...y available cases covers plastic film stickers and so on attached to the product or another device before charging When using the Wireless power sharing function to charge another device check that th...

Page 42: ...display Operation with wet or sweaty fingers Operation underwater Do not put stickers or sheets e g commercially available protective films peep prevention sheets on the display Doing so might hinder...

Page 43: ...is not abnormal because that is the characteristic of OLED Although the OLED used on the product is made using high precision technology some pixels dots might be lit or out at all times Or color may...

Page 44: ...discharges even if you do not use the product If you do not use the product for a long time you should charge the battery as the internal battery may have discharged The internal battery is a consuma...

Page 45: ...s such as stickers that contain metal on wireless charger sold separately or the back of the product Doing so may result in a malfunction Although the information light on the wireless charger sold se...

Page 46: ...ct as far away from the TV or radio as possible Depending on the Qi specification compatible product it may not receive calls while charging Charge the product with an au approved product Depending on...

Page 47: ...au IC card Do not insert an au IC card to which a conversion adapter is attached Doing so may cause a fault Do not performs actions that may damage the au IC card e g using in high temperature areas...

Page 48: ...opyright holder except for permitted by copyright law such as reproduction or quotation for private use In addition do not use or modify portraits or names of other individuals without their consent a...

Page 49: ...the product interior and cause overheating ignition electric shocks injuries malfunction etc 1 IPX8 equivalent means that a phone keeps functioning after being slowly submerged to depth of 1 5 m in st...

Page 50: ...d etc Sand or other small particles might get inside the receiver speaker the mouthpiece microphones upper lower the vent hole the microphone rear or the speaker causing the volume to drop If sand get...

Page 51: ...cold areas The product does not float in water Do not charge the device in the bathroom au IC card tray Make sure to attach the au IC card tray without any gaps Even a fine debris a piece of hair etc...

Page 52: ...immediately You can wash the product under a mild flow less than 6 liters per minute of tap water at room temperature 5 to 35 at a distance of about 10 cm from the faucet or shower head If the product...

Page 53: ...tween the au IC card tray Doing so may damage deform the product or damage the rubber gaskets and may allow water to enter the interior of the product To keep the product waterproof replacement of par...

Page 54: ...et drain the water thoroughly and wipe any remaining water using dry clean cloth Do not touch the specified charging equipment sold separately with wet hands Doing so may cause electric shock Do not u...

Page 55: ...ver speaker speaker keys and external connection terminal Continued use will present a risk of getting your clothes bag wet or make it harder to hear the sound Follow the steps below to drain water a...

Page 56: ...microphone upper lower holes vent hole microphone rear hole receiver speaker speaker keys external connection terminal d Wipe off water drained from the product with dry clean cloth etc and dry natur...

Page 57: ...connectable range may be decreased or disconnection may occur due to interference from other devices Do not use the product in places where electromagnetic waves are generated or near electric produc...

Page 58: ...nes specific small power wireless stations that do not require licenses amateur wireless stations collectively called other wireless stations from here on are operated in addition to home electrical a...

Page 59: ...eely connected anywhere within the radio wave range as it uses radio waves for exchanging information At the same time there is a risk that a malicious third party may obtain unauthorized access if se...

Page 60: ...s XX8 uses other schemes and interference distance is about 80 m or less Wireless LAN Wi Fi function 2 4DS OF4 The product uses the 2 4 GHz band DS SS and OFDM are used as the modulation schemes The i...

Page 61: ...z band wireless LAN outdoors is prohibited by Law except when communicating with access point of 5 2 GHz high output data communication system or relay station The channels used on the product are as...

Page 62: ...they are necessary for various operations and contracts Make sure to change the initial value to your own unique number Security code Example of usage To do remote operation of Voice mail and Call fo...

Page 63: ...se You can change PIN code to any four to eight digit number and set the PIN code entry to be required as necessary If you require a PIN code to be entered make sure to change the number to your own u...

Page 64: ...ice or flat late plan is recommended To browse homepages download applications communicate using applications send receive E mails and configure various settings connection to the Internet is required...

Page 65: ...such case you may be charged a repair fee even during the warranty period The Company assumes no responsibility for any disadvantage brought to you or any third party by applications you have installe...

Page 66: ...do not select Allow you may be unable to activate the app function or the function may be restricted To change the permission setting on the home screen flick up Settings Apps tap the application whos...

Page 67: ...iving a car or motorbike is prohibited by law Use of a cell phone while riding a bicycle may be punishable by some regulations Traffic accidents may be caused due to ambient sounds being hard to hear...

Page 68: ...urb others while you are in a shinkansen car a hotel lobby etc Be careful not to be loud while talking If you are in a place with people around you such as a train be aware of noise emanating from you...

Page 69: ...ree Customers using a Galaxy S21 5G Galaxy S21 5G requiring a software update may be sent a notification from au so that the terminal can be used in optimum condition You are recommended to back up yo...

Page 70: ...Guard and 157 Customer Center are also not available Also alarm etc cannot be used Downloading and updating software Update files can be downloaded from the Internet web site via wireless communicati...

Page 71: ...all not be liable for any damages and loss of income should the contents of memory be altered or lost Recycled parts that meet the Company s quality standards are sometimes used for repair Collected a...

Page 72: ...ticker attached the box the product is sold in 2 If this device malfunctions during the warranty period and during normal use that follows the precautions listed in the instruction manual au will repa...

Page 73: ...or losses due to faults with the device 6 The Company assumes no responsibility if an accident occurs in the event that you connect a device that is not designed to be used with this device 7 The comp...

Page 74: ...urchase an au device next time Note that when changing the model or purchasing an extra device this service only covers the most recently purchased au device When an au device is handed over to you or...

Page 75: ...an also be found in the following way How to confirm On the home screen flick up Settings About phone Status information FCC certification Export Administration Regulations The product and its accesso...

Page 76: ...erPoint are trademarks or registered trademarks of Microsoft Corporation in the U S A and other countries Microsoft Word and Microsoft Office are the product names of Microsoft Corporation in the U S...

Page 77: ...ries and affiliate companies in the U S and other countries Company and product names in this manual etc may be trademarks and registered trademarks of each company Manufactured under license from Dol...

Page 78: ...non profit activities has recorded Playing back MPEG 4 Video obtained from a provider licensed by MPEG LA When using for promotion in house use profit use and other intended uses contact MPEG LA LLC...

Page 79: ...1 standard henceforth referred to as VC 1 video and or ii decode VC 1 video that was encoded by a consumer engaged in a personal and noncommercial activity and or was obtained from a video provider l...

Page 80: ...s damage toll free Repair and Delivery Support Center Repair and Delivery Support Reliable support pack for members services Failure consultation and Replacement mobile phone delivery service receptio...

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