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7. Hints and tips
Problem
Possible causes
What to do
The induction hob cannot be turned on.
No power.
Make sure the induction hob is
connected to the power supply and that
it is switched on.
Check whether there is a power outage
in your home or area. If you’ve checked
everything and the problem persists, call
a qualified technician.
The touch controls are unresponsive.
The controls are locked.
Unlock the controls. See the section
on “Using your induction hob” for
instructions.
The touch controls are difficult to
operate.
There may be a slight film of water over
the controls or you may be using the
tip of your finger when touching the
controls.
Make sure the touch control area is dry
and use the ball of your finger when
touching the controls.
The glass is getting scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or cleaning
products being used.
Use cookware with flat and smooth
bases. See “Choosing the right
cookware”.
See “Care and cleaning”.
Some pans make crackling or clicking
noises.
This may be caused by the construction
of your cookware
(layers of different metals vibrating
differently).
This is normal for cookware and does
not indicate a fault.
The induction hob makes a low
humming noise when used on a high
heat setting.
This is a characteristic of the induction
cooking process.
This is normal, but the noise should
quieten down or disappear completely
when you decrease the heat setting.
Fan noise coming from the induction
hob.
A cooling fan built into your induction
hob has come on to prevent the
electronics from overheating. It may
continue to run even after you’ve turned
the induction hob off.
This is normal and needs no action. Do
not switch the power to the induction
hob off at the wall while the fan is
running.
Pans do not get hot or show up in the
display.
The induction hob cannot detect the pan
because it is not suitable for induction
cooking.
The induction hob cannot detect the pan
because it is too small for the cooking
zone or not properly centred on it.
Use cookware suitable for induction
cooking. See the section on “Choosing
the right cookware”.
Centre the pan and make sure that its
base matches the size of the cooking
zone.
The induction hob or a cooking zone
has turned itself off unexpectedly, a tone
sounds and an error code is displayed
(typically alternating with one or two
digits in the cooking timer display).
Technical fault.
Please note down the error letters
and numbers, switch the power to the
induction hob off at the wall, and contact
a qualified technician.
