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The troubleshooting process
The troubleshooting process
The following sections identify the sources of common problems that may occur with
the Fiery X3eTY and suggests ways of correcting them.
These sections do not attempt to provide troubleshooting information for attached
computers such as PCs, for the print engine, or for extensive networks. Refer problems
in these areas to the appropriate service departments and site administrators.
The troubleshooting process is designed to eliminate the most obvious causes of failure
before progressing to more complex issues. “Where problems occur” on page 49 gives
an overview of the Fiery X3eTY components and indicates areas most likely to require
troubleshooting.
• Try a phone check before you go to the customer site.
“Before you go to the customer site” on page 51 suggests areas you should check before
making a service call to the customer site. With a phone call, you can find out if the
problem is a simple operating failure or a failure caused by a network or configuration
change. You can ask the customer to check for loose cables on the back of the
print engine and loose connections at a power strip or outlet.
• Check for obvious causes of problems.
• Check network connections.
“Preliminary on-site checkout” on page 52 takes you through the initial visual checks
you should make when you arrive at the customer site.
“Checking the network” on page 67 provides guidelines for checking the network
connections between the print engine and the computers to which it is connected,
as well as information on several printing problems.
Where problems occur
The Fiery X3eTY is a built-in print server for the print engine, and it is generally part
of a configuration like the one shown in Figure S. Problems may occur in one of the
following areas:
• The Fiery X3eTY or the print engine
• The interface between the Fiery X3eTY and the print engine
• The interface between the Fiery X3eTY and computers that print to it
