66
The troubleshooting process
Printing (continued)
Pages come out blank, or
tinted with green or some
other color
Loose cable connection
between the Fiery X3eTY
and the print engine
1. Check again the print engine interface cable and connection at the
Fiery X3eTY and the print engine.
2. Power off/on the print engine.
3. Replace the print engine interface cable.
Problem with the print
engine
Test the print engine and service, if necessary (see the service
documentation that accompanies the print engine).
If the user can print the Configuration page from the print engine control panel but cannot print a job from a computer on the
network, request that the network administrator do the following:
• Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
• Activate the network and use it to communicate with other printers.
• Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address)
match the settings used in the network.
N
OTE
:
EPS file generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS files.
T
ABLE
A
Fiery X3eTY error conditions (Continued)
Symptom
Possible cause
Suggested action
