Eddyfi Technologies Floormap X, User Manual

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Troubleshooting and Maintenance
105
7. Troubleshooting
7.1 System won’t power on
If the system will not power on, check for the following:
•
Check battery is installed into the right-hand active battery slot (when looking at battery
compartment).
• Check battery has sufficient charge (replace with a fully charged battery).
• Ensure power button is pressed for the required number of seconds (approx. 3 seconds).
If the system still cannot be turned on, contact an Eddyfi service center for guidance.
7.2 Motorization not functioning
If the system is powered on but the motors are not working, check the following:
•
The emergency stop is disengaged (rotate red knob).
•
All cables are correctly connected (check with system power off).
NOTE
The magnets will not turn on unless in the scan environment i.e., in Freescan or mapping
modes.
If the motors will still not operate after performing these checks, contact an Eddyfi service center for
assistance.
7.3 Firmware version error message
If the system presents an error message at startup saying, the scanner firmware version is not
detected, this indicates:
•
A system module is not connected (i.e., check all cables are connected).
•
The battery power is very low (replace battery with a fully charged unit).
•
A system module has failed.
•
A new system module has been installed with an incompatible firmware version (contact
Eddyfi for a firmware update).
After ensuring the system modules are correctly connected, please contact and Eddyfi service center
for assistance.